What We Love
- Complementary Wi-Fi throughout the resort.
- The resort has 10 themed restaurants and 6 bars.
- The Descpacio Spa Center provides water area fitness rooms as well as a range of massages and beauty treatments.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Babysitting service, car rentals and excursions available.
- Upgrade to a Privilege Exclusive room for more luxury.
Resort Details
- Aqua Chill-Out BarThe perfect place to enjoy a cocktail and relax in the best company.
- Blue Moon
Romantic evening meals with a wide range of international cuisine.
- Casa del Mar
Buffet restaurant with international cuisine.
- Casa del Mar RestaurantBuffet restaurant with international cuisine.
- Daisy Snack BarLocated by the north swimming pool - children's club area.
- Fresco BarSpecialising in tropical fruits and juices.
- Hacienda Los Girasoles
A la carte Mexican restaurant.
- Hacienda Los Girasoles RestaurantÀ la carte Mexican restaurant.
- Ice cream shopIce cream shop.
- La Petite Crêperie
Serving sweet and savory crêpes, a selection of salads and pizzas.
- Lobby BarOur Lobby Bar has free Wi-Fi and is located in between the two receptions. Elegantly decorated this casual bar has an impressive view of the beautiful Caribbean Sea, and it is a great place to relax a while and have a few refreshing drinks with friends.
- Mike's Coffee
Speciality teas, coffees and home-made cakes.
- Ocean BurgerRestaurant specialising in hamburgers.
- Privilege LoungeAvailability of premium drinks, wine selection, coffee and tea available all day. A la carte restaurant serving breakfast, lunch and dinner.
- Ritratto d'Italia
A la carte Italian restaurant.
- Route 66
American restaurant.
- Sensai
Asian restaurant with two tables with teppanyaki grills and A la carte service.
- Sensai RestaurantAsian restaurant with two tables with teppanyaki grills and à la carte dinner service.
- Villa MarinaBeach restaurant with grilled Caribbean dishes. Snacks (lunch) and A la carte dishes (dinner).
- 24-hour front desk
- Airport shuttle service†
- Babysitting†
- Baggage Storage†
- Beachfront†
- Buffet breakfast†
- Business center†
- Children programs†
- Children welcome
- Children's play area
- 24-hour front desk
- Airport shuttle service†
- Babysitting†
- Baggage Storage†
- Beachfront†
- Buffet breakfast†
- Business center†
- Children programs†
- Children welcome
- Children's play area
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Doctor on call†
- Elevators†
- Elevators Not Available
- Exercise gym
- Gift/News stand†
- Golf, Offsite†
- Jacuzzi
- Laundry/Valet service†
- Lounges/bars†
- Massage services†
- Meal Plan Type: All Inclusive
- Parking†
- Pool
- Restaurant†
- Room service†
- Shuttle to local attractions†
- Smoke-free property
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Turndown service†
- Valet parking†
- Wakeup service†
- Water sports†
- Business Center†
- Please contact the hotel for additional information.
† Fees may apply
- Basketball court †
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite †
- Direct access to a beach
- Fitness center on-siteIncluding resistance machines, exercise bike, treadmill, cross-trainer, step machine.
- General †Car rental onsiteWaterslideWading poolLifeguardElliptical machineTreadmillWeight machinesFree weights
- Hot tub †
- Non-Motorized Water Sports †
- Outdoor pool †
- PoolThere are 4 pools on-site and a swim-up bar.
- Spa †In the Despacio Spa Centre you can enjoy our water area and fitness room as well as an inspiring range of beauty treatments and massages.
- Tennis court †
- Golf †Golf Course located within a mile of property.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
23391 reviews
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Jul 05, 2025Awful beach! Be warned!
If you are looking to use/swim/walk on the beach then book a different hotel. Beach is not usable due to mountains of seaweed. The smell from rotting seaweed is awful, it can be smelled at hotel property. You are pretty much to using the pools only.
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Jul 05, 2025
Extremely Disappointing – Beach Closed
Extremely Disappointing – Beach Closed, Foul Smell Even Inside Suite, Poor Experience for Special Celebration We are currently staying at this hotel as a large group celebrating a special birthday, and unfortunately, our experience has been far from what we expected. We booked Preferred Club Ocean Front suites, expecting a premium experience. However, the beach is completely unusable due to massive seaweed accumulation, and this was never disclosed before our arrival. The smell from the rotting seaweed is so strong that it reaches inside our suites, making it uncomfortable to even open the balcony doors. This is not a minor issue — it’s a serious problem that has clearly been neglected by the hotel. We chose this hotel specifically for its beach access and ocean views, so it’s incredibly disappointing to find the beach closed with no cleanup efforts and no communication or warning from the hotel in advance. Other resorts nearby are at least trying to manage the seaweed. Here, there seems to be no action at all. This was meant to be a joyful celebration, but the situation has impacted everyone in our group. The lack of transparency and service is unacceptable for a resort of this level. I would not recommend staying here until the beach is restored and the hotel takes responsibility for informing guests honestly and maintaining basic environmental standards.
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Jul 05, 2025
Worst beach experience
Terrible service from the point of check in, they make you sign the letter that there are seaweeds on the beach. The beach is completely unusable with mountains of seaweeds and terrible smell. Complaining is useless, they don't want to offer any compensation. On top of that food in a la carte restaurants is very poor, even the Mexican restaurant served us cold food. On our 3rd day we got water leak in the closet on all of our cloths. when I called front desk they told me something not understandable and hang up the line. Multiple attempts resulted in all hang ups, finally they promise to come in 5 minutes but did not come, I called again and hot hanged up on again. I had to drag my small son to customer service and only after that I got some service. Coffee in the buffet is terrible, but there is a cool coffee shop, it's the best part). I would not recommend this place to anyone.
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Jul 03, 2025AMAZINNGGGG
Eiden, Angel, Arturo and Alejandro gave us the best service they're our favorite bartenders. They were fast, personable and friendly with everyone.
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Jul 03, 2025
Amazing experience
Had wonderful experience, the check in and out was smooth (Jose) was very friendly staff. By check in and check out amazing
- AdvisoryThe hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed