Ocean Coral & Turquesa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

23430 reviews

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  A great hotel with an awesome atmosphere

  This hotel was a great experience for our first all inclusive. The staff were so welcoming and friendly. We upgraded to privilege and it made our stay much easier and fun. We had a butler, Sebastian, that helped plan our dinner reservations and checked on us during our trip. During the check out, Edurado was extremely helpful and friendly. It was nice to see smiling faces everywhere we went.

  Jul 18, 2025
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  Nice but could be better

  Due to circumstances out of our control our original plans for our honeymoon to the Seychelles were cancelled and therefore booked this hotel very last minute as an alternative - literally the day before we flew. Having not done much research as I normally do before a holiday and the price we paid we were pleasantly surprised and had a pleasant stay in the Ocean Coral and Turquesa however we do think it was just missing a few things. Check In Not going to lie check in was a little slow and a little long- especially when you have just completed a near 10 hour flight from the UK. There were a lot of forms to complete and sign which I understand but it did take a while. However the lady at the check in desk was so lovely and friendly which made up for it. We were then quickly shown our room. Rooms The room we had was beautiful. We were in the El Beso section of the hotel which is the adults only section. The room itself was huge and spotless. It was cleaned everyday with fresh towels and the mini bar was restocked daily. We were greeted with a lovely bottle of champagne, strawberries and some chocolate truffles as a nice gesture for our honeymoon. The air con worked perfectly and kept the room lovely and cool. The bathroom was spacious - my only frustration was the shower had very little water pressure and was either freezing or scalding - but this is the Caribbean after all. Pools There is a choice of 4 pools at this resort depending on the vibe you want. There is the children's pool, a chill pool, party pool and an adults only pool. We opted for the adults only pool as it was mostly chilled but had some lovely background music and had a couple of activities such as aqua aerobics throughout the day. The pool itself was clean and had a jacuzzi section in which was nice. There are a fair few sunbeds around this pool but we did have to be up before 8am to get sunbed with an umbrella which didn't bother us as we are early risers but could be a problem if you aren't. My only complaint is other guests having loud speakers around the pool and some of their general behaviour and felt the hotel staff could have managed this better rather than supplying more alcohol. We aren't against guests having fun but just be respectful of other people. There is also a section for the privilege members around this pool where the sunbeds were more separated out with umbrellas and members had more of a butlers service. with bottles of water and cold face towels. Ricardo the bar man was great around this pool and worked incredibly hard to ensure all guests had drinks. Also located at the adults only pool was a little open aired restaurant that served breakfast, lunch a dinner. It was nice but only had lunch there once as the breakfast and the dinner menus didn't take our fancy and we don't particularly eat lunch on holiday very often. However, this is where a small problem lies with the hotel in that it is trying to do too many things/be too many things. The hotel isn't overly big compared to some of the previous hotels we have visited in Mexico. So trying to accommodate families, party, adults only and privilege all in one small complex is difficult. We could see what they are trying do but feel they should focus on either adults only or privilege and families. As we felt the adults only/ Privilege members only get half a service where if they focused on just one then I think guests would have a better experience. We did end up by the party pool one day by mistake as we had gotten up late in one of the first days of our holiday and so there were no sun beds with any shade by the adults pool. If you love constant activities and loud music then this is for you! but for us it was bit much. Also the pool looked disgusting it was very murky and cloudy - you couldn't see the bottom of it which put me off right away. Food For the most part the food was great. The buffet had a wide variety of food, however it did feel a little like a cattle market at times as it is quite small for the amount of guests as sometimes they couldn't restock the food as fast as the guests were eating it. Also it was quite hot in there - the air con could do with some work to keep it cooler. There are a few al a Carte's - these can be reserved on the app but you can only do this daily for each restaurant from 9am which was a bit of a pain as when we have been to Mexico before we have normally booked all the al a Carte's we wanted for the week, but it wasn't like we were busy and I could do it from my sunbed. Blue moon and the Italian were our favourites - the food was delicious and the service was great. Route 66 was ok but was very rushed. The steakhouse was more of a Brazilian where they come around with different cuts of meats - it was nice but we felt like once we had done it once we didn't want to try again. We didn't try the Mexican or the Teppanyaki. There is another restaurant open for lunch - ocean burger. the food was great but it is only small and by the party pool so can be difficult to get a table to eat . it would have been nice if there was a take away option with this. Mikes coffee shop - was lovely the cakes were nice however the iced coffee I had was not so much- it was basically a hot cappuccino with two ice cubes put in it. Not sure if this was because they were busy but we did not return. The Ice Cream shop was a nice concept but this would have been more helpful if it was open slightly earlier rather than 3pm. The Beach The beach itself would have been stunning but unfortunately its the time of year where the sargassum takes over. We were aware of this and have travelled to Mexico before at this time of year so know it can be a problem. However I have never seen it as bad as it was this year. It made the beach un useable which was a shame. This is of no fault of the hotel, no one can control mother nature. There were two men working like the clappers everyday trying to shift it. But there was more coming in than they could move. Not going to lie there was a foul smell coming from it which hit us when we arrived but you do kind of get used to it and go nose blind so it wasn't a massive problem and didn't spoil our holiday. Night Entertainment This did lack a little and wasn't the best. The shows weren't the greatest but the main problem was that the stage area wasn't big enough to accommodate the amount of guests that wanted to watch the shows. So there were a lot of guests having to stand. Also there wasn't much comfortable seating at night. Shop There was one shop on site that sold a few snacks, and souvenirs but was very expensive. Overall we did have a nice time and we made the best of a bad and stressful situation with our original plans being cancelled. It was never going to compare to our planned trip to the Seychelles for our honeymoon. But it was a nice stay with some good food and a chance to relax by a pool in the sun for a couple of weeks. I wouldn't say we would not return but equally it wouldn't be our first choice of hotels in Mexico.

  Jul 18, 2025
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  Such a wonderful vacation! Ricardo and Sebastian were fantastic, great food, incredible ocean view. Sea breeze, relax, and time stands still. Excited for next time!

  Jul 17, 2025
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  Not Even Close to a 5-Star Experience – A Vacation Nightmare

  We just got back from our stay, and I can confidently say this is not a 5-star hotel. What was supposed to be a relaxing family vacation turned into a frustrating and disappointing experience. Let’s start with the lobby—it has no air conditioning. Every time we walked in, we were sweating. We arrived at 1 PM, a bit earlier than the official check-in time. We were told our room would be ready by 3 PM. We came back at 3:00, only to be told to wait another 40 minutes. At 4:15, we were finally given a room… only to walk in and find a cleaning lady just starting to deal with the complete mess left by the previous guests. Back to the lobby again, and finally, by 5 PM, we were given another room. This one didn’t have anyone in it, but it certainly didn’t look like something you’d find in a 5-star resort. It felt more like a rundown Motel 6. The furniture was stained, the bathroom had mold, and the air conditioner couldn’t handle the humidity. Within a day, all of our clean clothes were damp. Customer service was just as poor. The staff seemed untrained and disorganized. It took multiple people and 20–30 minutes just to handle basic requests—and even then, things were often done incorrectly. The dining experience was a disaster. The buffet had no A/C, and many dishes, plates, and glasses were visibly dirty. "Clean" plates had leftover food on them, and glasses had lip marks. The food looked unappetizing and often tasted just as bad. The ice cream was half-melted like it had been sitting out for an hour. Here’s a quick rundown of the resort restaurants: Italian: 3/10 – disappointing and flavorless. Mexican: Probably the best of the bunch. We actually enjoyed the meal. Japanese: Mediocre, but better than most others. Brazilian: Easily the worst. The meat didn’t even taste like beef—and I honestly wonder if it was. With raccoons running around the resort, I half-jokingly wondered what kind of meat they were serving. Service at the restaurants was incredibly slow. Waiting 40+ minutes just for water was normal. Most servers were rude or inattentive. The drinks were no better. Alcohol was clearly cheap and low quality—we had headaches the next day from even small amounts. The “juices” tasted like powdered mixes. The only decent juice was orange juice at the breakfast buffet—everything else was undrinkable. We also paid for their "VIP" catamaran tour to Isla Mujeres. We were picked up in a sprinter van, driven 40 minutes to the boat. The tour itself wasn’t bad, but the included lunch on the island was terrible. The return trip was a nightmare—they stuck us on a bus with people from multiple hotels, and we were one of the last drop-off. It took over two hours to get back. This “VIP” tour felt more like a budget shuttle service. Honestly, taking an Uber would’ve been more luxurious. There’s more I could say, but I’d rather not waste more time thinking about this place. Simply put: if you want to enjoy your vacation, stay somewhere else. This place isn't worth your time or money. We are never coming back.

  Jul 16, 2025
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  Avoid!

  Don't go! Food is disgusting -( paid for Chateaubriand and it was the worst meal we've ever had!) resort badly needs updating. Booked for honeymoon and it was a huge disappointment.

  Jul 15, 2025