What We Love

  • Complementary Wi-Fi throughout the resort.
  • The resort has 10 themed restaurants and 6 bars.
  • The Descpacio Spa Center provides water area fitness rooms as well as a range of massages and beauty treatments.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • Babysitting service, car rentals and excursions available.
  • Upgrade to a Privilege Exclusive room for more luxury.

Hotel Promotions
Privilege Amenities
The privilege categories include the following amenities:

• Welcome Privilege gift and Daisy kit for Kids
• Welcome bottle of wine or Chef's selection
• Privilege Lounge
• Concierge  service
• Dining Privileges; preferential table in all a la carte restaurants, 24-hour a la carte room service.
• Private Beach with exclusive sun loungers, Balinese beds and private waiter service

Important Information:  More details and redemption information will be provided by the hotel at check-in.   
Applicable Dates:
Booking Dates: 09 Dec 2024 to 23 Dec 2026
Travel Dates: 09 Dec 2024 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Privilege Inclusion.
The Privilege categories include Privilege Crossover Program
Privilege guests can receive an exclusive evening outing to visit, dine, and experience another Ocean Hotels property (only valid within destination) for an evening of entertainment and discovery. 
The service works as follows: 
•Guests will communicate the Privilege Concierge 24 hours prior to outing to discovery property. 
•Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. 
•Transportation must be covered by the guest. 
Important Information: Groups and other restrictions may apply
Applicable Dates:
Booking Dates: 14 Oct 2022 to 23 Dec 2026
Travel Dates: 14 Oct 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all-inclusive program includes the following amenities:

• Breakfast, lunch, dinner, national drinks, cocktails and snacks
• Mini Bar (restock daily with water, soft drinks and beer)
• Free WIFI
• Non-motorized water sports
• Day and evening entertainment programs
• Daisy Mini Club; day and night activities for children between 4 and 12 years old
• Teen Club; open daily from 2pm to 10pm for teenagers up to 17 years old

Important Information:  Redemption information will be provided by the hotel at check-in. 

Applicable Dates:
Booking Dates: 29 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Exclusive El Beso - Adult Section
The El Beso Adults Only section, is an exlusive area for El Beso guests.  This section has the following:

• Swimming pool
• Restaurant
• Bistro
• Bistro Bar
• Large beach area
• Entertainment, such as mixology, live music, fire show performance and many others

Important Information:  More details will be provided by the hotel at check-in. 

Applicable Dates:
Booking Dates: 01 Jul 2023 to 23 Dec 2026
Travel Dates: 24 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

With 10 restaurants and 6 bars, you'll have more than enough opportunities to dazzle your palate.
OnSite Dining
  • Aqua Chill-Out Bar
    The perfect place to enjoy a cocktail and relax in the best company.
  • Blue Moon

    Romantic evening meals with a wide range of international cuisine. 


  • Casa del Mar

    Buffet restaurant with international cuisine. 


  • Casa del Mar Restaurant
    Buffet restaurant with international cuisine.

  • Daisy Snack Bar
    Located by the north swimming pool - children's club area.
  • Fresco Bar
    Specialising in tropical fruits and juices.

  • Hacienda Los Girasoles

    A la carte Mexican restaurant.


  • Hacienda Los Girasoles Restaurant
    À la carte Mexican restaurant.

  • Ice cream shop
    Ice cream shop.
  • La Petite Crêperie

    Serving sweet and savory crêpes, a selection of salads and pizzas. 

  • Lobby Bar
    Our Lobby Bar has free Wi-Fi and is located in between the two receptions. Elegantly decorated this casual bar has an impressive view of the beautiful Caribbean Sea, and it is a great place to relax a while and have a few refreshing drinks with friends.
  • Mike's Coffee

    Speciality teas, coffees and home-made cakes.



  • Ocean Burger
    Restaurant specialising in hamburgers.

  • Privilege Lounge
    Availability of premium drinks, wine selection, coffee and tea available all day. A la carte restaurant serving breakfast, lunch and dinner.
  • Ritratto d'Italia

    A la carte Italian restaurant. 


  • Route 66

    American restaurant.


  • Sensai

    Asian restaurant with two tables with teppanyaki grills and A la carte service.


  • Sensai Restaurant
    Asian restaurant with two tables with teppanyaki grills and à la carte dinner service.
  • Villa Marina
    Beach restaurant with grilled Caribbean dishes. Snacks (lunch) and A la carte dishes (dinner).

The resort has a luxurious spa, an exercise gym, complimentary Wi-Fi and other great amenities.
On-Site Amenities
  • 24-hour front desk
  • Airport shuttle service†
  • Babysitting†
  • Baggage Storage†
  • Beachfront†
  • Buffet breakfast†
  • Business center†
  • Children programs†
  • Children welcome
  • Children's play area
  • 24-hour front desk
  • Airport shuttle service†
  • Babysitting†
  • Baggage Storage†
  • Beachfront†
  • Buffet breakfast†
  • Business center†
  • Children programs†
  • Children welcome
  • Children's play area
  • Complimentary wireless internet
  • Concierge desk
  • Currency exchange†
  • Doctor on call†
  • Elevators†
  • Elevators Not Available
  • Exercise gym
  • Gift/News stand†
  • Golf, Offsite†
  • Jacuzzi
  • Laundry/Valet service†
  • Lounges/bars†
  • Massage services†
  • Meal Plan Type: All Inclusive
  • Parking†
  • Pool
  • Restaurant†
  • Room service†
  • Shuttle to local attractions†
  • Smoke-free property
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Turndown service†
  • Valet parking†
  • Wakeup service†
  • Water sports†
Off-Site Amenities
  • Business Center†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Guests have direct access to the beach, golf, water sports, children's programs and more!
On-Site Recreation
  • Basketball court †
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite †
  • Direct access to a beach
  • Fitness center on-site
    Including resistance machines, exercise bike, treadmill, cross-trainer, step machine.
  • General †
     Car rental onsite
    Waterslide
    Wading pool
    Lifeguard
    Elliptical machine
    Treadmill
    Weight machines
    Free weights
  • Hot tub †
  • Non-Motorized Water Sports †
  • Outdoor pool †
  • Pool
    There are 4 pools on-site and a swim-up bar.
  • Spa †
    In the Despacio Spa Centre you can enjoy our water area and fitness room as well as an inspiring range of beauty treatments and massages.
  • Tennis court †
Off-Site Recreation
  • Golf †
    Golf Course located within a mile of property.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 23430 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A great hotel with an awesome atmosphere

    This hotel was a great experience for our first all inclusive. The staff were so welcoming and friendly. We upgraded to privilege and it made our stay much easier and fun. We had a butler, Sebastian, that helped plan our dinner reservations and checked on us during our trip. During the check out, Edurado was extremely helpful and friendly. It was nice to see smiling faces everywhere we went.

    Jul 18, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Nice but could be better

    Due to circumstances out of our control our original plans for our honeymoon to the Seychelles were cancelled and therefore booked this hotel very last minute as an alternative - literally the day before we flew. Having not done much research as I normally do before a holiday and the price we paid we were pleasantly surprised and had a pleasant stay in the Ocean Coral and Turquesa however we do think it was just missing a few things. Check In Not going to lie check in was a little slow and a little long- especially when you have just completed a near 10 hour flight from the UK. There were a lot of forms to complete and sign which I understand but it did take a while. However the lady at the check in desk was so lovely and friendly which made up for it. We were then quickly shown our room. Rooms The room we had was beautiful. We were in the El Beso section of the hotel which is the adults only section. The room itself was huge and spotless. It was cleaned everyday with fresh towels and the mini bar was restocked daily. We were greeted with a lovely bottle of champagne, strawberries and some chocolate truffles as a nice gesture for our honeymoon. The air con worked perfectly and kept the room lovely and cool. The bathroom was spacious - my only frustration was the shower had very little water pressure and was either freezing or scalding - but this is the Caribbean after all. Pools There is a choice of 4 pools at this resort depending on the vibe you want. There is the children's pool, a chill pool, party pool and an adults only pool. We opted for the adults only pool as it was mostly chilled but had some lovely background music and had a couple of activities such as aqua aerobics throughout the day. The pool itself was clean and had a jacuzzi section in which was nice. There are a fair few sunbeds around this pool but we did have to be up before 8am to get sunbed with an umbrella which didn't bother us as we are early risers but could be a problem if you aren't. My only complaint is other guests having loud speakers around the pool and some of their general behaviour and felt the hotel staff could have managed this better rather than supplying more alcohol. We aren't against guests having fun but just be respectful of other people. There is also a section for the privilege members around this pool where the sunbeds were more separated out with umbrellas and members had more of a butlers service. with bottles of water and cold face towels. Ricardo the bar man was great around this pool and worked incredibly hard to ensure all guests had drinks. Also located at the adults only pool was a little open aired restaurant that served breakfast, lunch a dinner. It was nice but only had lunch there once as the breakfast and the dinner menus didn't take our fancy and we don't particularly eat lunch on holiday very often. However, this is where a small problem lies with the hotel in that it is trying to do too many things/be too many things. The hotel isn't overly big compared to some of the previous hotels we have visited in Mexico. So trying to accommodate families, party, adults only and privilege all in one small complex is difficult. We could see what they are trying do but feel they should focus on either adults only or privilege and families. As we felt the adults only/ Privilege members only get half a service where if they focused on just one then I think guests would have a better experience. We did end up by the party pool one day by mistake as we had gotten up late in one of the first days of our holiday and so there were no sun beds with any shade by the adults pool. If you love constant activities and loud music then this is for you! but for us it was bit much. Also the pool looked disgusting it was very murky and cloudy - you couldn't see the bottom of it which put me off right away. Food For the most part the food was great. The buffet had a wide variety of food, however it did feel a little like a cattle market at times as it is quite small for the amount of guests as sometimes they couldn't restock the food as fast as the guests were eating it. Also it was quite hot in there - the air con could do with some work to keep it cooler. There are a few al a Carte's - these can be reserved on the app but you can only do this daily for each restaurant from 9am which was a bit of a pain as when we have been to Mexico before we have normally booked all the al a Carte's we wanted for the week, but it wasn't like we were busy and I could do it from my sunbed. Blue moon and the Italian were our favourites - the food was delicious and the service was great. Route 66 was ok but was very rushed. The steakhouse was more of a Brazilian where they come around with different cuts of meats - it was nice but we felt like once we had done it once we didn't want to try again. We didn't try the Mexican or the Teppanyaki. There is another restaurant open for lunch - ocean burger. the food was great but it is only small and by the party pool so can be difficult to get a table to eat . it would have been nice if there was a take away option with this. Mikes coffee shop - was lovely the cakes were nice however the iced coffee I had was not so much- it was basically a hot cappuccino with two ice cubes put in it. Not sure if this was because they were busy but we did not return. The Ice Cream shop was a nice concept but this would have been more helpful if it was open slightly earlier rather than 3pm. The Beach The beach itself would have been stunning but unfortunately its the time of year where the sargassum takes over. We were aware of this and have travelled to Mexico before at this time of year so know it can be a problem. However I have never seen it as bad as it was this year. It made the beach un useable which was a shame. This is of no fault of the hotel, no one can control mother nature. There were two men working like the clappers everyday trying to shift it. But there was more coming in than they could move. Not going to lie there was a foul smell coming from it which hit us when we arrived but you do kind of get used to it and go nose blind so it wasn't a massive problem and didn't spoil our holiday. Night Entertainment This did lack a little and wasn't the best. The shows weren't the greatest but the main problem was that the stage area wasn't big enough to accommodate the amount of guests that wanted to watch the shows. So there were a lot of guests having to stand. Also there wasn't much comfortable seating at night. Shop There was one shop on site that sold a few snacks, and souvenirs but was very expensive. Overall we did have a nice time and we made the best of a bad and stressful situation with our original plans being cancelled. It was never going to compare to our planned trip to the Seychelles for our honeymoon. But it was a nice stay with some good food and a chance to relax by a pool in the sun for a couple of weeks. I wouldn't say we would not return but equally it wouldn't be our first choice of hotels in Mexico.

    Jul 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating

    Such a wonderful vacation! Ricardo and Sebastian were fantastic, great food, incredible ocean view. Sea breeze, relax, and time stands still. Excited for next time!

    Jul 17, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Not Even Close to a 5-Star Experience – A Vacation Nightmare

    We just got back from our stay, and I can confidently say this is not a 5-star hotel. What was supposed to be a relaxing family vacation turned into a frustrating and disappointing experience. Let’s start with the lobby—it has no air conditioning. Every time we walked in, we were sweating. We arrived at 1 PM, a bit earlier than the official check-in time. We were told our room would be ready by 3 PM. We came back at 3:00, only to be told to wait another 40 minutes. At 4:15, we were finally given a room… only to walk in and find a cleaning lady just starting to deal with the complete mess left by the previous guests. Back to the lobby again, and finally, by 5 PM, we were given another room. This one didn’t have anyone in it, but it certainly didn’t look like something you’d find in a 5-star resort. It felt more like a rundown Motel 6. The furniture was stained, the bathroom had mold, and the air conditioner couldn’t handle the humidity. Within a day, all of our clean clothes were damp. Customer service was just as poor. The staff seemed untrained and disorganized. It took multiple people and 20–30 minutes just to handle basic requests—and even then, things were often done incorrectly. The dining experience was a disaster. The buffet had no A/C, and many dishes, plates, and glasses were visibly dirty. "Clean" plates had leftover food on them, and glasses had lip marks. The food looked unappetizing and often tasted just as bad. The ice cream was half-melted like it had been sitting out for an hour. Here’s a quick rundown of the resort restaurants: Italian: 3/10 – disappointing and flavorless. Mexican: Probably the best of the bunch. We actually enjoyed the meal. Japanese: Mediocre, but better than most others. Brazilian: Easily the worst. The meat didn’t even taste like beef—and I honestly wonder if it was. With raccoons running around the resort, I half-jokingly wondered what kind of meat they were serving. Service at the restaurants was incredibly slow. Waiting 40+ minutes just for water was normal. Most servers were rude or inattentive. The drinks were no better. Alcohol was clearly cheap and low quality—we had headaches the next day from even small amounts. The “juices” tasted like powdered mixes. The only decent juice was orange juice at the breakfast buffet—everything else was undrinkable. We also paid for their "VIP" catamaran tour to Isla Mujeres. We were picked up in a sprinter van, driven 40 minutes to the boat. The tour itself wasn’t bad, but the included lunch on the island was terrible. The return trip was a nightmare—they stuck us on a bus with people from multiple hotels, and we were one of the last drop-off. It took over two hours to get back. This “VIP” tour felt more like a budget shuttle service. Honestly, taking an Uber would’ve been more luxurious. There’s more I could say, but I’d rather not waste more time thinking about this place. Simply put: if you want to enjoy your vacation, stay somewhere else. This place isn't worth your time or money. We are never coming back.

    Jul 16, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Avoid!

    Don't go! Food is disgusting -( paid for Chateaubriand and it was the worst meal we've ever had!) resort badly needs updating. Booked for honeymoon and it was a huge disappointment.

    Jul 15, 2025
Hotel Advisories
  • AdvisoryThe hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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