What We Love
- Complementary Wi-Fi throughout the resort.
- The resort has 10 themed restaurants and 6 bars.
- The Descpacio Spa Center provides water area fitness rooms as well as a range of massages and beauty treatments.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Babysitting service, car rentals and excursions available.
- Upgrade to a Privilege Exclusive room for more luxury.
Resort Details
- Aqua Chill-Out BarThe perfect place to enjoy a cocktail and relax in the best company.
- Blue Moon
Romantic evening meals with a wide range of international cuisine.
- Casa del Mar
Buffet restaurant with international cuisine.
- Casa del Mar RestaurantBuffet restaurant with international cuisine.
- Daisy Snack BarLocated by the north swimming pool - children's club area.
- Fresco BarSpecialising in tropical fruits and juices.
- Hacienda Los Girasoles
A la carte Mexican restaurant.
- Hacienda Los Girasoles RestaurantÀ la carte Mexican restaurant.
- Ice cream shopIce cream shop.
- La Petite Crêperie
Serving sweet and savory crêpes, a selection of salads and pizzas.
- Lobby BarOur Lobby Bar has free Wi-Fi and is located in between the two receptions. Elegantly decorated this casual bar has an impressive view of the beautiful Caribbean Sea, and it is a great place to relax a while and have a few refreshing drinks with friends.
- Mike's Coffee
Speciality teas, coffees and home-made cakes.
- Ocean BurgerRestaurant specialising in hamburgers.
- Privilege LoungeAvailability of premium drinks, wine selection, coffee and tea available all day. A la carte restaurant serving breakfast, lunch and dinner.
- Ritratto d'Italia
A la carte Italian restaurant.
- Route 66
American restaurant.
- Sensai
Asian restaurant with two tables with teppanyaki grills and A la carte service.
- Sensai RestaurantAsian restaurant with two tables with teppanyaki grills and à la carte dinner service.
- Villa MarinaBeach restaurant with grilled Caribbean dishes. Snacks (lunch) and A la carte dishes (dinner).
- 24-hour front desk
- Airport shuttle service†
- Babysitting†
- Baggage Storage†
- Beachfront†
- Buffet breakfast†
- Business center†
- Children programs†
- Children welcome
- Children's play area
- 24-hour front desk
- Airport shuttle service†
- Babysitting†
- Baggage Storage†
- Beachfront†
- Buffet breakfast†
- Business center†
- Children programs†
- Children welcome
- Children's play area
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Doctor on call†
- Elevators†
- Elevators Not Available
- Exercise gym
- Gift/News stand†
- Golf, Offsite†
- Jacuzzi
- Laundry/Valet service†
- Lounges/bars†
- Massage services†
- Meal Plan Type: All Inclusive
- Parking†
- Pool
- Restaurant†
- Room service†
- Shuttle to local attractions†
- Smoke-free property
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Turndown service†
- Valet parking†
- Wakeup service†
- Water sports†
- Business Center†
- Please contact the hotel for additional information.
† Fees may apply
- Basketball court †
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite †
- Direct access to a beach
- Fitness center on-siteIncluding resistance machines, exercise bike, treadmill, cross-trainer, step machine.
- General †Car rental onsiteWaterslideWading poolLifeguardElliptical machineTreadmillWeight machinesFree weights
- Hot tub †
- Non-Motorized Water Sports †
- Outdoor pool †
- PoolThere are 4 pools on-site and a swim-up bar.
- Spa †In the Despacio Spa Centre you can enjoy our water area and fitness room as well as an inspiring range of beauty treatments and massages.
- Tennis court †
- Golf †Golf Course located within a mile of property.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
23730 reviews
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Jan 05, 2026Wonderful vacations by the sea
It was a very nice experience. The rooms were very comfortable, clean and renewed. The food was delicious and the service was great. Eduardo and Emmanuel from the privilege restaurant were extra special and kind. Also, Elisabeth our concierge was very helpful and loving. She was always attentive and made us feel at home, she helped with our reservations, and all the questions we had.
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Jan 05, 2026Horrible guest service
So upset at this ocean coral staff right now. This place has poor hotel staff communication. My nephew fell at the resort yesterday at the pool area around broken tiles and cut his foot really bad. He had to go to the er to get stitches. Upon coming back from the hospital the manager met with us to check in on things. We told that we have tickets to go to Xcaret the following day but it will be painful for my nephew to walk. The manager promised us that we can borrow a wheelchair for the day so my nephew can still enjoy the park. When we asked for the wheelchair this morning. No one knew about the wheelchair request and the staff refused to even let me pay/rent one. It is very disappointing when things were discussed and there is no follow through. So much for customer service.
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Jan 04, 2026We call this place Home!
We have been to many resorts and H10 by far is the best we’ve ever been to - so we became members in 2023! Ocean Coral & Turquesa is one of our favorites in this chain thanks to the amazing staff we now call family. We spend most of our day at El Beso where Elizabeth with the Blue Team and Freddy/Ever Ivan/Jaison always keeping up happy and fed with the highest level of service. We cannot forget to mention Yesenia our host and Alberto our amazing Butler for always taking care of us and going above & beyond everyday. Shout out to Marisela & Mauricio at the lobby bar for making our New Years experience top notch. Thank you so much to this dedicated team for making our stay here personal and memorable!
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Jan 04, 2026
Stressful
We have been here a few days, we leave tomorrow. It has been a stressful "vacation" here. It is our first and last time doing all-inclusive. On the bright side, our rooms are very nice, staff are extremely friendly (I've found that to be the case everywhere we have been in Yucatan). The food is ok, not great, but not disappointing. Beach is pretty (be careful, my sister found quite a few pieces of glass in the sand). The problem is I spent at least 3 hours every morning trying to book dinner and find chairs/umbrella to sit on beach. No one is sitting in most of the many beach chairs, but there are towels on them to reserve them, and we saw arguments if you try to take one. Today we went to the beach at 7 am and no chairs/umbrellas available. I asked many people to help, front desk, guest services, security, towel guys etc, but they could not. Finally at 1 pm today Jose found us 2 chairs (we are 8 people but I was grateful). But our snorkeling trip started 1:30. Our waitress in El Beso helped us book dinner one evening, and guest services helped us book tonight. It was impossible to find restaurant space online (we started trying at 10am- thats the earliest you can make a reservation) . By 10:30 we were told everything was booked! Also, most menus are not online. So it took a lot of walking to see menus. Having to wake up early and still not being able to find chairs, going to lobby 3 times each day to get dinner reservations, that is NOT a vacation Such a waste of $, time, and energy for my family of 8 people. Our "vacation" has been more exhausting than my regular life. Ocean Coral & Turquesa hotel has been one of our worst vacations ever. We thought an all-inclusive would be relaxing but spent most of the warm weather time of day coordinating dinner and chairs. The hotel sent me an email asking me to review the hotel. When I tried to leave a review I received a response that I had already rated them 5/5, at 5 pm today. It is currently 1 pm. Is that how they get their stars?
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Jan 03, 2026
Great Experience at El Beso
My wife and I had a great experience at El Beso (adults only) side of Ocean Coral & Turquesa. We upgraded to the "Privilege" which gave us acmes to a different beach area with beach service, a larger suite on the 2nd floor overlooking the beach and ocean, access to a special restaurant, top shelf liquor and wine, 24 hour room service, and guaranteed reservations at the a la carte restaurants (there are 7!). The best part of our stay is we got assigned a butler with the Privilege package - her name is Elizabeth and she was fantastic! She was attentive to anything we needed for our entire 6 day stay. I would request her if you go with the Privilege package as she will make your stay even more enjoyable!
- AdvisoryThe hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed