Ocean Coral & Turquesa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

23863 reviews

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  Great Resort

  Smaller resort with great team members who seemed to truly want to serve our needs. Butler Elizabeth (Eli) was the star of the show though and her attention to detail, bright smile and desire to serve really made our stay special. They are lucky to have her in that role.

  Feb 26, 2026
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  Excellent experience!

  My wife and I had a great time at this hotel. The staff were all very friendly and the food/drinks were great! There were a few small inconsistencies and times where we encountered some false advertising, mostly due to food/drinks/items listed on menus, but those were all very minor in nature. Overall, we loved our time here! Joelle was by far the best bartender! He was super friendly and made the best drinks. He should be training all the other bartenders on how to do it the right way. I also want to shout out Victor, who cleaned our room everyday. He was a beautiful man, and did a great job, paying attention to small details. These 2 men made our time here more enjoyable with their excellent service. 10/10 experience with both of these 2 beauties! We would definitely return!

  Feb 26, 2026
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  Excellent Resort for All Ages and Preferences!

  Fantastic Stay — Highly Recommended We recently stayed at this resort and had an excellent experience. We chose the adults‑only El Beso section, which will transition into the Privilege category after May 2026. The entire property is extremely clean, and our room was serviced daily and always spotless. The staff are truly the standout feature here. Every employee we interacted with was friendly, hardworking, and committed to making our stay enjoyable. Their service is a major reason this resort is such a great choice. There is no shortage of activities: bowling, pool tables, Spanish lessons, pool aerobics, margarita and sushi classes, plus nightly entertainment. The shows were well done, and all pools were very well maintained—we even saw staff snorkeling to clean the El Beso pool. The adults‑only area was peaceful and relaxing, with attentive drink service and its own restaurant offering breakfast and dinner. Food: Outstanding across the board. The buffet has an impressive variety, and Mike’s Coffee Shop serves excellent coffee and pastries. We also enjoyed the à la carte restaurants—our favorites were the Italian, Sensi, Blue Moon, and Marina. A few minor drawbacks: - The beach isn’t the resort’s strong point. It’s steep with quite a bit of sawgrass, though the water improves once you’re past the first stretch. - Route 66 Restaurant was loud due to low ceilings, and the food was average (though the shrimp nachos were very good). - Like many Caribbean resorts, you’ll need to reserve pool chairs early. The upside is catching beautiful sunrises. Overall, this is a fantastic resort for both families and and adults. We would absolutely return!

  Feb 26, 2026
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  Chill, relaxing resort with amazing staff (5/5)

  We stayed at Ocean Coral & Turquesa All Inclusive Resort (Puerto Morelos, Mexico) for about a week and had an excellent trip. I travelled with my wife, and the overall vibe was chill, relaxing, and peaceful — with genuinely amazing staff. This is a great resort if you’re not looking for a party scene. There were families, but it never felt chaotic or loud. The pool area was calm with music and lots of activities available if you want to join in. Room & Resort We booked through Expedia and received a free room upgrade to a master suite with an ocean view, which was a huge highlight. The room was beautiful, very clean, and waking up to the sunrise over the ocean was unreal. We also loved that the resort is a really manageable size. It’s not massive or spread out, so you can get to everything quickly without needing golf carts or long walks. Privilege If your budget allows, I’d recommend upgrading to Privilege. The added access and benefits made the stay feel even more premium. We spent time in the adults-only Privilege area and also enjoyed the main pool. Food & Drinks There was a nice variety of restaurants and we consistently enjoyed the food and drinks. One standout was dinner at Sensai with Chef Antonio — he was entertaining, the food was excellent, and it was a great experience. Ask for Antonio! Service & Staff Service was a big reason this trip was a 5/5. Everyone was friendly and helpful. Special shoutouts to: Alberto (our butler) — super helpful and responsive Irving at the dive hut — great for arranging adventures Jesus and Jonathan — tequila tasting was a blast Hector (front / bellhop) — excellent Joseph at the Premium Travel Club desk — very helpful Getting Around & Safety We visited Puerto Morelos and Playa del Carmen, and the WhatsApp butler group made it easy to book taxis and get guidance. We felt safe at the resort and in both towns. Vendors were around, but nobody was overly pushy or obnoxious. Wildlife (unexpected bonus) We also loved the little wildlife around the resort — playful raccoons (they reminded me of Canadian raccoons, just not as chubby), cats and kittens, and some cute little animals that looked like tiny capybaras (not sure what they were). They didn’t bother anyone and mostly kept their distance. Only downside (not the resort’s fault) The only real downside was the seaweed on the beach/ocean right now, which affects swimming. Not the resort’s fault, but worth knowing. Final Take Great value for a top-tier all-inclusive, perfect for couples, young families, and anyone who wants a calm, relaxing trip. Not a party resort, but there’s still live music in the lobby and a DJ by the pool. 5/5 — we’d absolutely go back.

  Feb 26, 2026
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  Living the dream

  First time to this H10. Our butler Carlos was amazing and his voice does it all 😆. He was very helpful and fun. Living the dream!

  Feb 25, 2026