Ocean Coral & Turquesa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

23647 reviews

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  Don’t come here unless you are prepared to pay for upgrades (which are normally covered at all inclusives)

  We arrived Dec 1 and I have been disappointed since. We booked the ElBeso all inclusive garden view room. When we arrived we asked for an upgrade to ocean view. We were offered a “opportunity” to upgrade to Privledge for $55.00/person/night which we decided to do even though we thought we had already booked all inclusive. Adding 1500.00 CDN to our trip. We did not receive any upgrade to our room I.e. jacuzzi on balcony, bottle of wine, etc. After wasting most of our first day here sweating in the lobby, we were finally shown to our room. Garden view is a stretch to say the least. Not a flower in sight! Day 2 we were to meet our Air Transat rep. at 11 am to arrange return to airport. He didn’t show up until 1200. More wasted time. We were told at the pool that we were sitting in the wrong area and they made us move. I have never experienced segregation before. We were told we could upgrade our stay for $90.00 USD per day per person to have the “all inclusive “ that we thought we had originally purchased. I don’t mind paying for services but, I feel deceived and misled by the website. When I asked at the privilege desk, she said that they don’t put this information on the website. If we had known this beforehand, we would not have booked this resort. When I pay for an all inclusive resort package I do not expect to be dishing out thousands of dollars extra. Needless to say, we will not be booking with this chain again. Now that I have written this I hope to enjoy our remaining 9 days here. Not as relaxing as anticipated 😩

  Dec 02, 2025
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  Ok holiday not worth the price tag

  We stayed here in the summer 2 adults, and 2 children, the hotel was ok defo not 5 star what we were sold! Pool area nice and clean, good selection of drinks, food was quite good for all inclusive!! The thing that let the holiday down was the dreadful smell of seaweed smelt like rotten eggs, I know it’s natural and can be help however we weren’t told about it to begin with so was very shocked! Also when we arrived we were put in a room that was very worn things broken and plug sockets hanging of the wall we complained straight away however it took them 5 days to me off after me constantly asking not the sort of service I expected from a 5 star hotel

  Dec 02, 2025
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  Gorgeous View, Relaxing Time

  We stayed for a week and enjoyed the privilege services with Butler Luis. The rooms were spacious, balconies were huge.

  Dec 01, 2025
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  OCT - Another amazing vacation

  This was the fourth trip to OCT (Privilege) with my senior mother. Again, we had the best 2 weeks! The staff are absolutely wonderful and so kind. They always go above and beyond to make sure we have everything we need. Ricardo and Jose and the El Beso pool are a great team. Always smiling and having fun. Our butler Alberto (the best) is very professional and efficient. Anything we needed he attended to without hesitation. Emmanuel, Eduardo, Miguel and the other Privilege morning/lunch crew are amazing! Angel, Yasmin and Vitalino in the Privilege Lounge are so kind. Miss Elizabeth from the Blue Team is such a bright light. She has the best smile and will put you through and tough aqua class! We attended the Mayan dinner and it was really nice. Arturo did a great job as MC and the dancing, music, food and cultural experience was worth it. We are looking forward to next year already!

  Dec 01, 2025
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  Outstanding service

  We come every year and look forward to seeing our pool concierge Jose Lopez and our privilege pool waiter Ricardo P. These two men are outstanding in everything they do. We have never been disappointed and the only thing that would disappoint us is if they were not there when we came,

  Nov 30, 2025