Ocean Coral & Turquesa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

23657 reviews

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  If nice beach is a must, don't come

  Nice hotel, average food, average rooms, excellent service, average entertainment, small, and absolutely awful beach...totally unusable, brown and murky. Deal breaker

  Dec 15, 2025
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  Not impressed

  Do not book with the spa as it is virtually impossible to cancel after booking. Very rude and impossible to deal with once they have your signature and money. Paid 260$ for nothing as I was led to believe I successfully cancelled my reservation two days in advance of appointment. This was not explained to me when I signed the agreement after being pressured to do so. Customer Service was unapologetic and basically waived the agreement in my face and said we have your signature. The booking desk for excursions was helpful and we did not feel pressured purchase. THe resort is a bit run down and we walked by racoon feces on the steps for several days until the rain washed it away. The ocean front is unimpressive with little to no room and piles of seaweed line the beach. We will never be back. The resort is also overrun by racoons, although they are used to people, it is something you should know before you go.

  Dec 15, 2025
• 

  This hotel is only a 3 stars

  I am afraid I can not recommend this hotel. I have visited over 7 hotels in Mexico, and this is by far the worst experience and holiday I've ever had. On a positive note, the drinks do work, and the pools are fab. Mostly, the staff are amazing and want to serve you. However, the rooms are damp, and the food is okay, if this were a 3-star hotel, but it is claimed to be a 5-star hotel. While we were at the hotel, TUI downgraded this hotel from a 5 to a 4-star. We were a party of 4, of which 2 of us have been poorly for 10 days during the holiday and still have upset tummies after 2 weeks of getting home. We booked as Elbeso guests, which left us feeling undervalued. On day 1 I asked for a plastic table so we could play backgammon. A lovely worker got 1 for me, only to have it taken away 5 mins later by staff reporting that only privileged guests were entitled to a plastic beach table. In all other hotels we have stayed at, never before have I been told that a plastic pool table is a privilege. The daily booking of trying to secure a restaurant for the evening started at 10 am every morning. One of us would queue up at the customer service desk. The other 3 would attempt to use the app ( this was seldom successful). This usually took 4 of us 45 mins to book. The restaurants are ok but certainly not 5-star, and the food and service were hit and miss. The beach was the poorest I ever had in Mexico, with limited places for the Elbeso guests and most taken by the privileged section. If you're going to Mexico, please do not book here as you'll never go back, i was so happy to get home.

  Dec 15, 2025
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  El Beso Adults Only Coral and Turquesa

  This was our first stay at the El Beso adults section Ocean Coral. First impression of the resort……it’s nice. The resort is big but not overwhelming. All the restaurants and buffet are centrally located and the walk from our room (el beso adult section) was no more than a couple minutes. Check in was made quick and easy by the staff. . I have to say that the entire resort employs fantastic people. You have 3 pools plus a kids pool and the beach is easily accessible. The sand is soft and walkable in either direction…..although heading south towards Puerto Morelos is more scenic. The only downside is the water isn’t clear blue like the Playa del Carmen area. The water was dark and murky which wasn’t as inviting as previous trips further down the coast. Let’s talk about the important stuff. . The food was good but the Buffet was the same pretty much every time we ate there. There was only one station making Mexican dishes, which would only be one type of dish for that day/night. The bad news about the à la carte restaurants ….is the reservation process. Good luck booking a time. Their booking system is terrible. At 10:00am sharp you go online and pick a restaurant you want (day of only). The time slots appear which are limited and you pick it and wait to see if it gets approved. If you wait 2 minutes past the hour then you will probably see 5:00pm or 9:00pm to choose. Any time we ate at a restaurant there were plenty of empty tables but I’m guessing, not enough staff to allow for more reservations. The servers are some of the best I’ve encountered in all the trips over decades. The adults only section is nice. The pool is a decent size, with a restaurant just steps away. There isn’t a swim up bar but the restaurant has an area to get drinks. There’s only one waiter covering the beach and poolside, so sometimes you may wait for a drink. . His name is Ricardo and I’ve never seen an individual hustle so hard, all day. Sun loungers are limited at this pool, so I advise you to wake up early…. By 6:00-6:30am most of them are claimed with towels. I was down at 5:45am a few days and more than half of the loungers were taken. . Crazy right? This Hotel is clean and well maintained but would I stay again? Not anytime soon. I believe it’s rated a 4.5/5 star resort but I wouldn’t go over a 4. One thing I can say is that the staff are exceptionally friendly and welcoming. If the price is right, you won’t be disappointed.

  Dec 13, 2025
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  DONT GET MARRIED HERE OR GO TO THE SPA. Everything else was good.

  DO NOT GET MARRIED HERE OR GO TO THE SPA! Getting married here was expensive and you got nothing. I paid $100 for an up do with the spa for the wedding and all she did was brush dirty hair into a bun. When I said something to the manager they said it was extra to have the hair washed and blown out and when I told her that I did not like the hair she told me too bad. The wedding planner never responded to emails. For my dinner I wanted the Mexican a la cart but they said it was closed. I then chose the Italian where I shared the restaurant with all of the other guests in the hotel and had to pay $40 per person. Furthermore, that night we found out the Mexican was open. When we brought it up to the planner he did nothing either about the hair or the restaurant. The only items included in the cost was a plain wedding cake, sashes on chairs at the ceremony, and bouquet everything else was extra including adding a flower on the cake for $35. The spa DOES NOT refund your money once you book and they tell you that your massage is able to be paid out from your benefits and they are not for many insurance companies. The remainder of the resort stay was fine. The a la carts are understaffed but the food is good throughout or stay. The employees are very under paid but they were all kind. The entertainment was awesome and the rooms were a little outdated but nice. The sports and actives made our stay as they were fun and the staff were pretty incredible.

  Dec 13, 2025