Ocean Coral & Turquesa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

23829 reviews

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  Great Time in the Sun

  There were 3 women who went to this resort on a celebratory trip in January 2026. One lady was turning 65, and another was turning 70. We had a great experience here. The food was great and the staff were very friendly. We cannot provide enough praise for Antonio, our waiter at the pool/beach. He was fabulous and very attentive. Always remembered what our drink choices were (we had cups with our names on them), and he was a lot of fun to engage with. All in all, a great time was had.

  Feb 12, 2026
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  Enjoyed our time at Ocean Coral & Turquesa.

  Four of us traveling together arrived at Ocean Coral & Turquesa on Feb 7, 2026. The resort is big and located right on the beach. Ocean Coral & Turquesa is a family-oriented resort; but it does have an adult section, El Beso (that will change in May). We paid for privilege rooms. When paying for privilege you are entitled to a privilege-only beach, a special restaurant and a butler to name a few of the amenities. Check in was easy. Again one of the perks of privilege is a special check-in area for Privilege Guests. David was very efficient with this. The best thing about this was the bracelet made of wood and string that served to identify us as privilege guests and was also our room key. Our rooms were located in the El Beso area which is a bit quieter than the rest of the resort. This section has its own pool. Rooms were well appointed and large. The bed was very comfortable. During the day our housekeeping staff consistently maintained our room. It was always clean. Turndown service was hit or miss. This happened only two of the four nights we were there. Therefore, dirty towels were not replaced in the evening. Our butler, Claudia, was wonderful. She made all of our dinner reservations and if we needed anything, she arranged for that as well. Claudia arranged a very special dinner for us in the Privilege Restaurant. The food was very good. Service was wonderful. A big shout out to Jesus at the Privilege Bar inside the restaurant. He was very attentive, friendly and funny. Jesus made great drinks. I can’t forget to give mention of Jose, the beach concierge. He would always greet us with a big smile and friendly conversation. Each day he made sure our beach chairs were set up for us. If we needed anything at the beach, he would help us with this. A couple of suggestions for the beach area, however. The chairs were a bit rundown. The chairs were saggy and one was even broken. It’s time for some new chairs. The drink service at the privilege beach was almost nonexistent. Improvement in this area would go a long way in customer service. The four of us did not enjoy the plethora of raccoons at the resort. Too many people feeding them during the day. Thus, the raccoons kept hanging around. The four of us took advantage of couple massages. This massage was 80 minutes for $250/couple. The ladies doing our massages were great. Claudia and Michelle had hands of steel. Overall we enjoyed our time at Ocean Coral & Turquesa. The food was good in each of the restaurants in which we ate. We encountered some great employees such as Claudia, Jesus, Jose, Sebastian and Christian. Each made us feel at home. The resort is a good value for the money spent

  Feb 12, 2026
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  US oriented hotel. We wouldn't return.

  We had a junior suite in the El Beso adults only section of the hotel. It had all the facilities promised including cleaning and mini bar being restocked daily but there was no kettle. A coffee machine and bags for it were provided but no thought given to tea drinkers. Obviously catering to their mainly US guests. Nor was breakfast tea available in the buffet restaurant. When I asked for it on our first morning I was told it was only for Premium guests! I later found I could get tea from Mike's coffee shop, having to queue for a takeaway cup to take into breakfast. Our other gripe was having to get up at sunrise if we wanted sunbeds by the El Beso pool or beach section. By breakfast they'd all been taken, usually by Privilege guests who were allocated a larger share of them. On a positive note, bar staff were excellent and guest services staff very helpful.

  Feb 12, 2026
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  awesome diving awesome staff

  The Dive It Mexico were all very professional and did a great job. Arturo was a great instructor for my advanced open water Also Alex was very good. Martin was also great behind the desk. Gustavo was great to see again. 5 stars all around

  Feb 11, 2026
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  A lovely hotel for a family get together

  We thoroughly enjoyed our family time at this hotel. We did not feel that we had missed out on anything with not booking privilege. We managed to get reservations at speciality restaurants by being on the app at 10.00am prompt and found sun loungers on the beach near children’s pool as we are early risers. We loved - The staff, always so helpful and polite The rooms - cleaned so well by Victor (and spacious too) The food - always a good choice for everyone and special attention for an allergy. Also loved the Coffee Shop. The grounds - beautifully lush and well maintained. The swimming pools - so spacious, if a bit cool The lobby - a lovely space for evenings. We were not so keen on - raccoons We would definitely consider coming back.

  Feb 10, 2026