Ocean Coral & Turquesa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

23657 reviews

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  Bed bugs

  This place was the worst resort I have ever stayed at. This will be a long, but thorough and honest review. Upon arriving we tried to upgrade our room and the upgrade was a waste, but they made sure to get us to have a scheduled time the next day to try and sell us a membership. Which we were told would take only one hour, which then turned into 2 hours out of our day. Room was supposed to be stocked mini fridge which consisted of 2 waters a diet and regular Pepsi. No beer, no snacks nothering more and was supposed to be restocked daily, which it wasn't. The pillows were so big, they hurt our necks. I spoke to guest services who said they would get different pillows but never did. Upon arriving, there was such a foul smell in the room it kept me up at night. Again, called guest service and they said they would deep clean, but the smell was still present. They have speciality restaurants, which are impossible to make reservations with unless you speak with guest services to do so for you and ONLY on the day of. They do not take reservations for days in advance, and the restaurants aren't open every day. Service was slow at every restaurant, we would wait after being seated for a long time before even being greeted, then an even longer wait for the drinks to be delivered. I am not even talking alcoholic drinks. Simple a Pepsi and Iced tea. At the villa marina for lunch we waited 55 minutes to have our food delivered, which was a hot dog and shrimp tacos. On our 2nd day we started noticing bites all over our bodies, especially feet, ankles, hands. The bites were in lines and clusters consistent with bed bugs. During our 2nd nite we couldn't sleep. My boyfriend and I were itching so bad and noticing more and more bites on us. Now, we did see a lot of mosquitos in our room during our whole stay as well. But these bites were different. I am also family with no see-ums and these are not those. I called guest services and they said they would come deep clean the room. They showed up and went through everything and said they would fumigate the room but didn't find bed bugs. Sorry, but you can't always find them, unless there is a large infestation. We tried to sleep again the next night and could not as we were itching so bad again, and getting bit up. The next day, I found a bed bug on my boyfriend and took a picture. Called guest service again and they made me come to the room and watch them go through the room. Said they would deep clean and fumigate again...this process took over an hour out of my vacation again. More time spent away from what was supposed to be a relaxing time away to celebrate. More time on the phone with guest services and more time "watching" what they were doing. We were told they would deep clean the room daily. We'll, I squished a ton of mosquitos all over the room, windows, walls, mirrors...and every day they were still there. So to say the room was deep cleaned is a joke. Now I know bugs are normal in tropical areas, but there should not be an abundance of mosquitos flying around a bedroom. (Doors were always closed immediately and not left open). During all of these conversations and interactions with the resort not ONCE did they ever apologize or try to make things right. They offered "medical attention ". Which consisted of applying calamime lotion to the bites. Medical attention is not needed for bug bites unless an allergic reaction is taking place. I am fully caple of applying calamine or hydrocortisone cream myself. We barely slept the entire trip because of sleeping conditions and was never even offered to change rooms as an option, just add more chemicals and fumigate. On day 5, we found a tick in the bedroom, also took another photo. The bathroom supplies were not replenished daily as they should be. The shows at this resort were also below standard of any place I have stayed at. "Acrobat 's" that anyone in gymnastics for 2 years could do. Upon checking out, I was supposed to have a $50 resort credit from the original website I booked with credited to our room (which I planned to go towards the massages we bought). The guy at check out told me I should have gotten "ocean dollars " at check in, however I never did. At this point, I'm beyond fed up. I asked to speak with a manager and the guy told me I needed to speak with guest service...surprise surprise, once again. This time, it was someone new and he was very pleasant. He told me he could not do anything at the time because his boss was not in yet, because they were up late the day before planning for an event...but he assured me to email him and his boss with all the concerns and assured me that things would be made right. That maybe I would get the massages I paid extra for, or the room upgrade we paid for, or 50% off of our stay to make things right. He told me to go a head and pay what the balance was on our stay along with the resort fees and things would be made right. Well, I emailed them both the day after we got home with a fantastic response from the head of the guest service/hospitality. The response was empty, again unapologetic, disregard for everything I mentioned, not owning up for anything that we spoke about and went through for our trip. Pretty much saying they did nothing wrong and would not make anything right besides offering me a $150 credit for a future stay!!! After I already said, I would NEVER stay at their resort again. I feel very taken advantage of and lied to. We had a bad vacation and nothing offered to make things right. I would never recommend this resort to anyone.

  Dec 11, 2025
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  Excellent Butler Service

  We have been H10 members for about 15 years. Each time we are here it feels like home. This year we must send a shout out to Carlos our Butler in the El Breda section. He is amazing. Every request or concern was met with attentiveness and speed!! He checked in on us several times during his shift to ensure we had no problems. He booked all our dinners for us (even when we were initially a party of 9). He approached everything with professionalism and friendliness, and always had a smile on his face. Thank you Carlos for all your hard work ; it did not go unappreciated!!

  Dec 11, 2025
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  Numero uno Hombre

  Fabulous clean efficient beach front hotel with amazing staff. Gustavo the pool barman is the best though. His smile as he worked extremely hard to keep me and my wife topped up with superb cocktails on hot hot days is amazing. He deserves a big reward. Gracias Gustavo!

  Dec 10, 2025
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  Best Pool Bar!

  Gustavo Alejandro Eduardo Antonio and Henry are the best bartenders we have ever met! Always met us with a smile and offered us new drinks every day! We enjoyed spending every day at the pool bar! These guys made our trip awesome!

  Dec 09, 2025
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  Another excellent stay!

  This is our second time and once again the service was very good. Jose and Ricardo at the Privelege pool area are amazing taking care of us. Also Wilbert behind the Bistro bar and Carol at the gift shop. But all staff were friendly and accommodating. Excellent food for an all-inclusive too. Room was very clean. The property is a bit dated but landscaping is beautiful.

  Dec 09, 2025