Ocean Coral & Turquesa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

23608 reviews

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  Great hotel with even better staff

  Great resort with exceptional staff. Our room was very tired but was kept very clean by Victor. The service over the week stood out for this trip. Poolside we was looked after by Claudia and Antonio, Alojindro, Eduardo and Henry went out of their way to give us a great experience. The food was very good in all the places we ate. Overall it’s a fantastic experience but the owners need to meet the standards of their team with the facilities.

  Nov 06, 2025
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  Upsell Fatigue and a Disappointing Return After 10 Years

  We visited this resort about 10 years ago and decided to return, hoping for the same great experience we remembered. Unfortunately, our recent stay fell short of expectations. While we didn’t expect the resort to look brand new after a decade, several small but significant issues added up, leaving us feeling like we received more of a 3-star experience. Sadly, we won’t be returning and, in hindsight, wish we had spent the extra $400 per person to stay elsewhere. Arrival & Check-In We arrived mid-morning, knowing our room likely wouldn’t be ready yet, and planned to relax by the pool. However, that plan was derailed by aggressive timeshare sales staff. We were approached immediately and spent nearly 45 minutes fending off a pushy representative named Carlos, who insisted we attend a 4–5 hour “presentation” in exchange for a $50 spa voucher. Despite our polite refusals, he became combative and disrespectful. It set a sour tone for the trip and left us feeling unwelcome right from the start. Accommodations We stayed in the standard section of the resort (not the El Beso adults-only area), which clearly hasn’t been updated in years. Cleanliness: The room was acceptable but not spotless. Amenities: Outlets were few and poorly located—no bedside or USB ports—so bring a long extension cord or power strip. Air Conditioning: The A/C never cooled below 20°C but kept the room comfortable enough for sleep. Housekeeping: Service was inconsistent and often arrived as late as 4–4:30 p.m., making afternoon rest impossible. One day our room wasn’t serviced at all, even after waiting hours in the lobby. Upselling & Staff Interactions Unfortunately, the constant upselling detracted from our experience. Staff from the spa and scuba center approached us repeatedly throughout the day, asking why we weren’t interested in buying their services. The photo staff were more polite, and the gentleman promoting romantic beach dinners was friendly and respectful. Bugs & Environment The bug situation was concerning. Ants and mosquitoes were present in the room, and the beach was overrun with sand flies, leaving us covered in bites. The balcony was essentially unusable due to swarms of mosquitoes at dawn and dusk—bug spray was a must from 5 p.m. onward. Dining & Food The food was a mixed experience: Buffet: Breakfast was decent, with plenty of options, though the food wasn’t very flavorful and sometimes lacked sauces or condiments (like hot sauce and guacamole). On the plus side, pork dishes were consistently good, and allergy accommodations were handled well by attentive staff. Restaurants: Route 66 was excellent—the brisket and birria tacos were standout dishes. Hacienda was also great. Italian restaurant was fine but with small portions. If you don’t pay for privilege you’re not getting a reservation at the upscale Blue Moon. Mike’s Coffee was a nice touch for snacks and cookies. Ice Cream Shop was good, though it opened too late in the day (3 p.m.). We were disappointed that the poolside restaurant was closed during our stay, and the burger spot could use a grab-and-go option for pool or beach guests. Overall, dining staff were consistently friendly and helpful. Pools & Beach We spent most of our time at the family pool, which was quiet and relaxing. There was no entertainment team presence, which we didn’t mind, but some might find it dull. We appreciated the gradual slope into the pool, and special thanks to Elias (bartender) and Valentina (server) for their wonderful service. There were enough loungers, though a few more non-privilege chairs would have been appreciated. The beach was a disappointment. Heavy seaweed made it unswimmable for most of our stay, and the first 60 feet were brown and unpleasant-smelling. Combined with the sand fly problem, it wasn’t enjoyable to spend time there. Entertainment & Extras The resort made a nice effort for Halloween and Día de los Muertos, with themed decorations and food—this was a highlight. We didn’t attend the evening shows since the theater is outdoors, but we heard good things about the bowling alley from other guests. Final Thoughts This resort once held a special place in our memories, but time and poor management have taken a toll. While there were a few bright spots—friendly dining and pool staff, and decent food options—the persistent upselling, bug issues, and outdated facilities outweighed the positives. We left disappointed and won’t be returning, but we hope management takes these concerns seriously and restores the resort to its former standard.

  Nov 06, 2025
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  FANTASTIC ANNIVERSARY!

  Dollar for dollar the ABSOLUTE BEST resort we have been to in over 20 years of travelling in the Caribbean. With over 25 visits to Mexico as well, this resort is an absolute SOLID 4.5! Grounds are very well kept. Service is excellent. Staff are great and the food and choices were fantastic. We chose to stay at the El Beso side ( Adults Only ) but we found ourselves enjoying the ambience at the main pool on the family side. As well as the entertainment on that side as well. It was great to head back to the adult side and enjoy a few more perks, but honestly even without them we would not have been disappointed. Mexico tends to be a bit ahead in terms of customer service and they definitely provided that! Upon Check-in ( which was quick and simple) we were given a room upgrade to Ocean Front for our 27th Anniversary. Also while we were there, they also dropped off a nice bottle of wine and some chocolate covered strawberries. All we did was simply answer the front desk when they asked us if we were there celebrating anything especial and they went above and beyond to show us they cared and that genuinely want to make your stay special! I have run out of words to say for this resort, but I will finish with I highly recommend this resort. You will not be disappointed! To the staff and personnel at the resort I would just like to say thank you so much for making our stay so special and enjoyable.

  Nov 04, 2025
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  Pleasant and very relaxing experience

  Stayed four nights for anniversary, chose the Royal Master suite on the Privilege package, the privilege amenities made things much easier, our concierge, Luis, was very attentive to all our needs and made reservation arrangements for us every night, he was reachable on WhatsApp and was always attentive and quick to respond to every need and question also access to the Privilege lounge and restaurant is a great perk. We did not use any of the other privilege amenities since we stayed on the beach most the time. The resort itself is aged but very well kept, all the staff starting from the receptionist at the front desk to maintenance and restaurant staff are very friendly and polite. A special recognition and thanks to Luis, our concierge, Humberto and Miguel at the Blue Moon restaurant an Antonio at the main pool that was very attentive and made sure we stayed hydrated the whole time we were at the beach. We would definitely stay here again and I would make an effort to go with another privilege package, it’s definitely worth it to me

  Nov 04, 2025
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  Perfect getaway

  Just came home from our 2nd visit here. Definitely not our last. From check in to check out, everything was great. The resort is well maintained, rooms are spacious, food is very good but the stand out is the staff. I have to mention our butler Brandon. He was excellent and made our visit extra special. Freddie at the El Beso bistro was amazing and Ricardo kept us well hydrated and was so great. I’ve only mentioned a few but every single staff member was so nice.

  Nov 03, 2025