Ocean Club - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1527 reviews

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  Relaxation, peace , quiet and great staff

  From the moment we walked into West Bay Club and were warmly greeted by Giovanni we felt the stress melt away as we sipped our complimentary rum punch! I was so pleased with the Grace Bay resorts service and property from The beginning. The Good: The property is beautifully landscaped with quiet little nooks to relax and rejuvenate. Every part of it was clean and well taken care of. I never saw a mess of towels or unkept pool or beach chairs or any trash as everything was promptly cleaned. The pool and beach attendants do a phenomenal job. The room (201) we received was super clean, beautifully decorated and had a lovely view of the ocean to wake up to. The room had every convenience and amenity we needed. Full service kitchen, with all major appliances and washer dryer included. Bathrooms large and well appointed. Luxury L’Occitane bath products. Bath robes provided. There was also a safe. Water pressure was excellent and so was the AC which you can control. Housekeeping everyday. We were very touched by the welcome note for our anniversary and wonderful souvenir water bottles ( that can be filled with cold water on the property) and the beach bag per room which we were all fighting over. The little details go a long way in being made to feel welcome. There were always 4 complimentary still water cans in the fridge as well to be had. We were so comfortable in the plush beds which were nicely made up with high quality bedding. This room was very convenient to the parking lot , pool, beach and breakfast all within minutes away. The hearty morning breakfast is plentiful with eggs made to order, cold and hot items, fresh made lattes and pastries - we wanted for nothing and this held us over till late lunch. The food was tasty and served in a clean indoor space often monitored by staff refilling and cleaning. I appreciated small lemons being burned in a candle holder contraption. to ward off flies. The breakfast tables are set up around the trees near the pool which is pretty. The beach area is just breathtaking and it is definitely quieter than grace bay beach proper but the water is just the same. Beach attendant Chris is friendly super efficient and has a hard job in the hot sun , managing the beach area very well. Drinks on the beach were made very well with a good amount of alcohol by a friendly cute Phillipino girl( sorry i didn’t get the name!) there is a beachside cafe for lunch. Pricing is very reasonable and therefore we made use of it more. The pool is not huge but very pretty with lush trees surrounding and pretty white loungers. It is open till 10 pm - a very generous time. Parking is gated and very safe with a code to get into. The property felt very safe even at night. EVERY member of the staff even in passing was polite and courteous and genuinely all asked if we were ok and having a good time, even the housekeeping staff. That shows great customer service training on every level. There are lifts to the higher levels. The attention to details and the amazing staff is where West Bay stands out among others. It is an aesthetically pleasing, relaxing quiet hotel that we would love to come back to. It did feel like Luxury. The location is further away from The crowds and you feel you have this world famous beach all to yourself at West Bay Club. The Wymara is next door and honestly the feel of WBC is much better, but visiting the pink bar or having meals there is an option. There are complimentary bikes and non motorized beach equipment. The mediocre ( nitpicking here!) The property could do with more lighting at night on the path to the beach. More seating at the lobby area And perhaps a little bit more mosquito control. We would like to Thank Giovanni, Roshana, Chris at the beach, pool attendant, and delightful bar girl on the beach for making our stay extra pleasant.

  Aug 11, 2025
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  Wonderful resort!

  The beauty of Grace Bay was breathtaking and our stay at West Bay Club made it extra special. Our trip was one of the most relaxing vacations we’ve ever had. The service was exceptional. The staff was warm, friendly, attentive, and thoughtful. We were impressed by their hospitality, especially Irene, Chris, and Justin. Thank you for the memories made there. We hope to return very soon!

  Aug 03, 2025
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  Amazing ocean view & warm/friendly staff

  Wonderful stay in a 1 bedroom suite for 4 nights. The room was nicely decorated, clean with beautiful views of both the pool area & the ocean. Best part though was the staff - Irene at the beach bar made the best pina colada & greeted us every day with warmth & genuine kindness. Justin & Chris also worked hard getting our party of 10 together on the beach. They made us feel at home every time we saw them. The staff during breakfast were also very helpful. We look forward to retuning to bask in the amazing turquoise ocean & see the friendly faces who made our first time at Turks & Cacois so memorable.

  Aug 03, 2025
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  The entire staff were incredibly welcoming & made us feel at home. Roshana was so helpful our entire stay and ensured that we had the best trip possible, despite some airline hiccups. The resort is beautiful, well kept, and just the right place to relax while taking in breathtaking beaches. We will be back!!!

  Jul 20, 2025
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  Beautiful place to relax.

  We were delighted with this place. Besides being beautiful, quiet, and clean, the food was delicious. All the employees are excellent, but especially Roshana, the front desk lady. She was very kind and always answered all your questions and helped you so that your experience was unique. We're very happy to return to this hotel.

  Jul 06, 2025