What We Love

  • The friendly staff will take care of everything for you, so you get to chill on your vacay.
  • Entertainment day and night, with night shows performed by a professional ballet troupe.
  • Splurging on a spa treatment or two, and de-stressing at the gym with Life Fitness equipment.

Things to Know

  • The resort is only 25 minutes from the airport. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort offers excursions to Chichen Itza, Ek Balam, the Mayan Jungle and a tour to Isla Mujueres.

Resort Details

Dining
A la carte and buffet-style cuisines are served at a variety of restaurants and bars.
OnSite Dining
  • Claraboya
    Offering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
  • México Lindo
    Mexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
  • Mirador Restaurant
    Ocean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
  • Trattoria
    A la carte restaurant serving Italian cuisine.
  • Various Lounges/Bars
    • Lobby Bar
    • Bar Albatros
    • Claraboya Bar
    • Guacamaya Bar
Babysitting, housekeeping, room service, a spa and other amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf,Offsite†
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Room service - limited hours†
  • Safe deposit box†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
On-Site Wedding Services
  • Contact hotel directly for pricing and availability.

† Fees may apply

Guests can enjoy water sports, nearby golf, tennis courts and more fun activities.
On-Site Recreation
  • Direct access to a beach
  • Motorized Water Sports †
    Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
  • Non-Motorized Water Sports
    Kayaks
    Pedal boats
    Windsurfing
  • Pool
    Family Pool.
  • Spa †
  • Tennis court
Off-Site Recreation
  • Golf †
    Golf course located within 5 miles of property.
On-Site Attraction
  • On-site Entertainment
    Live shows and entertainment every night
Off-Site Attraction
  • Local Discotheques
  • Shopping malls
  • Other Local Attractions
    Plaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 13137 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Good experience

    Jose is the best in customer service. He helped us and improved our stay at the hotel, I am grateful, thank you so much!!!!

    Jul 02, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    3 weeks

    Mirador restaurant 👍 House keeping staff + room + balcony 👍 Entertainment 🥱👎 Staff reception some 👎 some 👍 Staff Mirador 👍

    Jun 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience.

    Great service, very friendly, highly recommended felt safe with friendly people around. A relaxing day out, will do it all again soon I hope.

    Jun 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family Vacation 2025

    Over all, it was a great, relaxing family experience, Our entire family had fun. The staff were all very welcoming and friendly, always attentive of guest needs.

    Jun 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    We loved our stay at Occidental Tucancun!

    We were a bit nervous, as this was our first experience at an all-inclusive resort, and the reviews are so mixed. We had a wonderful time though. Excellent: Each staff member we encountered was so helpful and friendly. Food was delicious, fresh, had plenty of options for us as vegetarians, and was always served at proper temperatures. Drinks were weak (as expected) but still delicious and refreshing. Resort was very family-friendly, while not feeling overrun with screaming kids. Pools were lovely, and the water temp was perfect. The beach was spotless. Lobby sitting area was beautiful and breezy- a great place to sit with my morning tea since our room didn't have a balcony. Good: Plenty of loungers at pools. Housekeeping staff tidied up rooms, refilled refrigerator, and replaced dirty towels daily. Entertainment was offered throughout the day, and upbeat music was always on at the activity pool. Common spaces were clean and comfortable. Plenty of little shops on site, and directly across the street from a grocery store. Ok: Beds were a bit stiff, and the pillows were not very soft. Tub drained slowly (I'm sure thanks to tons of guests not rinsing off all the sand at the beach shower before coming in). Bars don't open till 11 even for soft drink service. The beach was hard to enjoy since there were no umbrellas or palapa to get shade from. Rooms could use fresh paint. I wish the south tower had balconies! That was the only thing I wish I could change about our stay- we booked the Double Room- Sea Front View. The booking said some rooms have balconies, so I requested it, but unfortunately ours did not. Bad: Nothing! I have zero actual complaints about our stay!

    Jun 23, 2025
Hotel Advisories
  • Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • Current Renovations: Description: Important Notes:
    *The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 21
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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