What We Love

  • The friendly staff will take care of everything for you, so you get to chill on your vacay.
  • Entertainment day and night, with night shows performed by a professional ballet troupe.
  • Splurging on a spa treatment or two, and de-stressing at the gym with Life Fitness equipment.

Things to Know

  • The resort is only 25 minutes from the airport. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort offers excursions to Chichen Itza, Ek Balam, the Mayan Jungle and a tour to Isla Mujueres.

Resort Details

Dining
A la carte and buffet-style cuisines are served at a variety of restaurants and bars.
OnSite Dining
  • Claraboya
    Offering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
  • México Lindo
    Mexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
  • Mirador Restaurant
    Ocean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
  • Trattoria
    A la carte restaurant serving Italian cuisine.
  • Various Lounges/Bars
    • Lobby Bar
    • Bar Albatros
    • Claraboya Bar
    • Guacamaya Bar
Babysitting, housekeeping, room service, a spa and other amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf,Offsite†
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Room service - limited hours†
  • Safe deposit box†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
On-Site Wedding Services
  • Contact hotel directly for pricing and availability.

† Fees may apply

Guests can enjoy water sports, nearby golf, tennis courts and more fun activities.
On-Site Recreation
  • Direct access to a beach
  • Motorized Water Sports †
    Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
  • Non-Motorized Water Sports
    Kayaks
    Pedal boats
    Windsurfing
  • Pool
    Family Pool.
  • Spa †
  • Tennis court
Off-Site Recreation
  • Golf †
    Golf course located within 5 miles of property.
On-Site Attraction
  • On-site Entertainment
    Live shows and entertainment every night
Off-Site Attraction
  • Local Discotheques
  • Shopping malls
  • Other Local Attractions
    Plaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 12559 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Managers and staff unknowledgeable and rude

    Manager and hotel staff were unknowledgeable regarding shuttle service back to airport. Gave inconsistent information on how to book it and we had to pay out of pocket for Uber to make our flight. Transat’s “transport” to and from the airport are disorganized and the rep is rude when told of the incident. Hotel manage also rude.

    Dec 09, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Worst Hotel I Have Ever Stayed in.

    This hotel is shocking from start to finish. Food is shocking , you get served your drinks in lobby bar in a water dispenser cup. Drinks are watered down and beer is awful. We had 4 rooms and had issues with every room from shower not working,toilet not flushing ,no clean towels daily and air con does not work. Key cards for rooms had to be programmed daily sometimes 3 times a day. We had the worst ever holiday and would not recommend this hotel at all. Mustache better hotels close by stay away at all costs.

    Dec 09, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Amazing service from the staff.

    They need to have more diversity of food to avoid the same offer every day and make sure the food tables are full of the time. Also the quality of the food would be better.

    Dec 06, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    WIll NEVER GO BACK! Staff weren't very accommodating but yet always expecting a "tip"

    Don't book your vacation here. This is my 2nd time, but will be my last. Subpar service and always expecting a "tip", was told the only way to give us the nice room is to pay because it's Thanjsgiving week, or upgrade our first club memberships to 2 bedroom memberships, niw why would I upgrdae my contract if they can't even give me the service that I paid for according to my contract? If you decide to go to this resort, do yourself a favor and don't ever buy the OVC timeshare which I paid $30K for.

    Dec 05, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    No diversity on food options

    Not sure if it was only us ,but had to order food everyday day as had no options that we could use Breakfast was good only if chef listened to you , one day chef was I don’t make omelets with salt and pepper Try calling the room service if you got through and if you did the wait patiently for what you asked as it may take time For an all inclusive hotel This hotel was complete waste of money as on many occasions when we asked or basic things like plate , spoon , water and some fruit we were told NO For POOL you paid 20 pesos , I was like Why No options for teens to play Shops in resort be careful once you buy something and want to return after 30 seconds sorry can’t do it as system does not allow Dollar exchange was complete rip off

    Dec 05, 2024
Hotel Advisories
  • Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe Municipal Government will be charging all guests in the area of Quintana Roo an Environmental Sanitation Tax of a minimum $5 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
  • Current Renovations: Description: Important Notes:
    *The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 21
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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