What We Love

  • The friendly staff will take care of everything for you, so you get to chill on your vacay.
  • Entertainment day and night, with night shows performed by a professional ballet troupe.
  • Splurging on a spa treatment or two, and de-stressing at the gym with Life Fitness equipment.

Things to Know

  • The resort is only 25 minutes from the airport. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort offers excursions to Chichen Itza, Ek Balam, the Mayan Jungle and a tour to Isla Mujueres.

Resort Details

Dining
A la carte and buffet-style cuisines are served at a variety of restaurants and bars.
OnSite Dining
  • Claraboya
    Offering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
  • México Lindo
    Mexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
  • Mirador Restaurant
    Ocean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
  • Trattoria
    A la carte restaurant serving Italian cuisine.
  • Various Lounges/Bars
    • Lobby Bar
    • Bar Albatros
    • Claraboya Bar
    • Guacamaya Bar
Babysitting, housekeeping, room service, a spa and other amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf,Offsite†
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Room service - limited hours†
  • Safe deposit box†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
On-Site Wedding Services
  • Contact hotel directly for pricing and availability.

† Fees may apply

Guests can enjoy water sports, nearby golf, tennis courts and more fun activities.
On-Site Recreation
  • Direct access to a beach
  • Motorized Water Sports †
    Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
  • Non-Motorized Water Sports
    Kayaks
    Pedal boats
    Windsurfing
  • Pool
    Family Pool.
  • Spa †
  • Tennis court
Off-Site Recreation
  • Golf †
    Golf course located within 5 miles of property.
On-Site Attraction
  • On-site Entertainment
    Live shows and entertainment every night
Off-Site Attraction
  • Local Discotheques
  • Shopping malls
  • Other Local Attractions
    Plaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 13164 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    If I could give this a zero, I would

    Do not stay here! Food quality was poor. The food at the buffet was either undercooked and cold or over cooked and dry. I thought I’d make a reservation at one of the 3 restaurants available but they ONLY take reservations at 7:30am for THAT day. So every day you have to get up and book your reservation. The reservation line is long. I spent 45 minutes making a reservation for an 30 min dinner in an NEARLY empty restaurant. The restaurant were 1/4 full each night and they refused to seat anyone without a reservation. Everything tasted of poor quality at every restaurant I went to. Food was cold, flavorless, and uninspiring. Rooms had leaks and cockroaches… I was switched rooms 3 times. The first room I was sent to was occupied! Second room had a significant leak above the bed that had recently been patched, the 3rd room had huge cockroaches. You can hear everything outside the room. Every conversation, foot step, bag rolling by etc. guests are inconsiderate. Kids were pounding on doors and running the halls at midnight. The staff, were professional but not overly helpful in managing any of the issues. I couldn’t get out of here fast enough. This place is affordable and the beach is pretty but I would never stay here again. I have stayed at an occidental before and I loved it. But this place, was absolutely terrible. I don’t ever write reviews but I pretty shocked that this “resort” was claiming 4 star. It is not even a 1 star in my opinion and I feel the urge to warn you.

    Jul 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family Vacay

    Room was perfect! Balcony has an amazing view! Huge thanks to JOSE @ the front desk who helped us tremendously with getting us settled/checked in. #Jose’sTheBest

    Jul 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceptionally Polite Staff!

    Exceptionably polite staff and very well maintained. Miguel, Jose and our server Evily have been so accommodating and treated us like Royalty. Highly recommended! Thank you for the bday treats Jose!

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Long weekend stay

    I stayed at this resort with my wife for 4 nights. Resort' s location is great. Food quality was good however variety would be better. Place was clean including our room. Air conditioning needs to be improved in restaurants! The way you book restaurant needs to be changed - it has to be done in person every morning around 7 o'clock- if you do not do it you do not get to eat at restaurant! I am giving them 3of 5 rating given the amount we paid per night.

    Jul 07, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Holiday weekend stay

    I’ll start by saying that check in was easy and my room was ready a little early and even upgraded to ocean view. The bar tenders were all friendly and made great mixed drinks, the beer during the day by the pool isn’t cold at all though. Food was just so so even by all inclusive standards and was pretty bland. Entertainment was pretty much non existent and could use some work. No shade or umbrellas on the beach as well. Not a bad stay, but I’d probably pay more and stay elsewhere next time.

    Jul 07, 2025
Hotel Advisories
  • Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • Current Renovations: Description: Important Notes:
    *The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 21
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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