What We Love
- The friendly staff will take care of everything for you, so you get to chill on your vacay.
- Entertainment day and night, with night shows performed by a professional ballet troupe.
- Splurging on a spa treatment or two, and de-stressing at the gym with Life Fitness equipment.
Things to Know
- The resort is only 25 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort offers excursions to Chichen Itza, Ek Balam, the Mayan Jungle and a tour to Isla Mujueres.
Resort Details
- ClaraboyaOffering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
- México LindoMexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
- Mirador RestaurantOcean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
- TrattoriaA la carte restaurant serving Italian cuisine.
- Various Lounges/Bars• Lobby Bar• Bar Albatros• Claraboya Bar• Guacamaya Bar
- 24-hour front desk
- Babysitting†
- Baggage hold
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand†
- Golf,Offsite†
- 24-hour front desk
- Babysitting†
- Baggage hold
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Room service - limited hours†
- Safe deposit box†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
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Contact hotel directly for pricing and availability.
† Fees may apply
- Direct access to a beach
- Motorized Water Sports †Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
- Non-Motorized Water SportsKayaks
Pedal boats
Windsurfing - PoolFamily Pool.
- Spa †
- Tennis court
- Golf †Golf course located within 5 miles of property.
- On-site EntertainmentLive shows and entertainment every night
- Local Discotheques
- Shopping malls
- Other Local AttractionsPlaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13767 reviews
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Feb 12, 2026Would not come back
The food was either unseasoned or inedible. My friend and I lived off bread and fruit for several days and got food outside of an all inclusive resort we paid for. Disappointed.
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Feb 10, 2026Decent budget hotel
If you are looking for a budget hotel this is the place for you. The food is not great. There is only one main bar. Entertainment is lacking. We would not have stayed here except for the fact that the couple we were with had never been to Mexico and this is what they could afford. The only saving grace was the view from our balcony. The staff is absolutely wonderful.
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Feb 08, 2026
Amazing beach, great stuff. You pay $20 a day for umbrella on the beach. Check in process very long
Overall, my stay at Occidental Tucancún was average, with some very strong positives and a few frustrating issues that really need improvement. The biggest downside was the check-in process. It was extremely slow and disorganized. First, you wait in one long line just to check in, and then you’re sent to another long line to get your room assigned. Both waits combined were almost an hour, even though we arrived after the 3:00 pm check-in time. This system really needs to be changed, as it creates a very poor first impression. On the positive side, the beach was absolutely amazing, and the pool area was also excellent—definitely the highlights of the resort. The staff and crew were outstanding, some of the best service I’ve experienced. Bar service and restaurants were very good, and the seafood restaurant in particular was excellent, with very tasty food. The drinks were average, nothing special. The buffet had a good selection, but it was mostly the same food every day, which gets repetitive after a few days. A major disappointment was the extra charge for beach umbrellas. Having to pay $20 per day for an umbrella at an all-inclusive resort is unacceptable. I ended up spending about $100 extra, and this is something that should absolutely be included. I’ve never experienced this at any other all-inclusive resort. In summary, the resort has a fantastic location, great beach, and excellent staff, but the slow check-in process and extra charges take away from the overall experience. With some improvements, this place could be much better.
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Feb 08, 2026Beautiful beach - We had a wonderful time !
Staff was friendly and enjoyed talking with our group! Beautiful ocean! Food was good and plentiful! Great access to beach towels!
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Feb 07, 2026
January escape to paradise
The resort is indeed a bit dated but the price was right. After spending a few days watching the ocean from the pool we decided we will return despite not being the level of luxury we are accustomed to. Our priorities are pool, ocean and staff so we were more than happy in the end. Food was average for a resort but it was plentiful and having the snack areas in the premium lounge and bar was very handy.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Current Renovations: Description: Important Notes:
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed