What We Love

  • The friendly staff will take care of everything for you, so you get to chill on your vacay.
  • Entertainment day and night, with night shows performed by a professional ballet troupe.
  • Splurging on a spa treatment or two, and de-stressing at the gym with Life Fitness equipment.

Things to Know

  • The resort is only 25 minutes from the airport. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort offers excursions to Chichen Itza, Ek Balam, the Mayan Jungle and a tour to Isla Mujueres.

Resort Details

Dining
A la carte and buffet-style cuisines are served at a variety of restaurants and bars.
OnSite Dining
  • Claraboya
    Offering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
  • México Lindo
    Mexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
  • Mirador Restaurant
    Ocean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
  • Trattoria
    A la carte restaurant serving Italian cuisine.
  • Various Lounges/Bars
    • Lobby Bar
    • Bar Albatros
    • Claraboya Bar
    • Guacamaya Bar
Babysitting, housekeeping, room service, a spa and other amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf,Offsite†
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Room service - limited hours†
  • Safe deposit box†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
On-Site Wedding Services
  • Contact hotel directly for pricing and availability.

† Fees may apply

Guests can enjoy water sports, nearby golf, tennis courts and more fun activities.
On-Site Recreation
  • Direct access to a beach
  • Motorized Water Sports †
    Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
  • Non-Motorized Water Sports
    Kayaks
    Pedal boats
    Windsurfing
  • Pool
    Family Pool.
  • Spa †
  • Tennis court
Off-Site Recreation
  • Golf †
    Golf course located within 5 miles of property.
On-Site Attraction
  • On-site Entertainment
    Live shows and entertainment every night
Off-Site Attraction
  • Local Discotheques
  • Shopping malls
  • Other Local Attractions
    Plaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 13479 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    has an amazing view

    there is no good, bad or ugly, for the most part , its average, rooms are a bit under whelming, short staffed at the bars, so you definately need a bit of patience there, grounds are spectacular, love the 3 pools and that view, food is average, good selection, resort definately caters to those that speak spanish more than english speaking, we found that out at the lobby bar, didnt matter how much we tipped , service there was horrible , we give it 7/10 overall

    Nov 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful trip

    We booked this resort for a girls trip, and it was amazing, they'll were constantly cleaning, constantly making sure we were comfortable, the fridges in our room were stocked with snacks.. we got complimentary champagne, which was such a beautiful touch. The bartenders made an effort to learn our names and our drinks and had them ready as we were sitting at the bar. During our trip we would watch sports in the lobby and the would bring out snack with the drinks it was incredible. They were extremely considerate and really helpful. I would recommend booking this resort. The beach access is amazing and the people are great.

    Nov 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The best! ⭐️

    Amazing service! Omar, Enrique and Laura Pat are the best! They are very attentive. Accomated us in every way! Best hospitality ⭐️X5

    Nov 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent stay

    Yesterday we came to celebrate my wife's birthday and as always everything excellent, Good Service and excellent price, the best thing that because you are a frequent customer make you more discount, and not only that thank you to the staff/host named Jose Martin for helping us with the room we love it

    Nov 02, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Terrible stay

    I was disappointed with my stay at this hotel. The service did not meet expectations, and the food quality was quite poor. Communication was difficult as most of the staff didn’t speak English, and the pool area was not clean or properly maintained. I hope management takes these issues seriously and makes improvements for future guests.

    Nov 01, 2025
Hotel Advisories
  • Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • Current Renovations: Description: Important Notes:
    *The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 21
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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