What We Love

  • The friendly staff will take care of everything for you, so you get to chill on your vacay.
  • Entertainment day and night, with night shows performed by a professional ballet troupe.
  • Splurging on a spa treatment or two, and de-stressing at the gym with Life Fitness equipment.

Things to Know

  • The resort is only 25 minutes from the airport. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort offers excursions to Chichen Itza, Ek Balam, the Mayan Jungle and a tour to Isla Mujueres.

Resort Details

Dining
A la carte and buffet-style cuisines are served at a variety of restaurants and bars.
OnSite Dining
  • Claraboya
    Offering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
  • México Lindo
    Mexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
  • Mirador Restaurant
    Ocean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
  • Trattoria
    A la carte restaurant serving Italian cuisine.
  • Various Lounges/Bars
    • Lobby Bar
    • Bar Albatros
    • Claraboya Bar
    • Guacamaya Bar
Babysitting, housekeeping, room service, a spa and other amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf,Offsite†
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Room service - limited hours†
  • Safe deposit box†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
On-Site Wedding Services
  • Contact hotel directly for pricing and availability.

† Fees may apply

Guests can enjoy water sports, nearby golf, tennis courts and more fun activities.
On-Site Recreation
  • Direct access to a beach
  • Motorized Water Sports †
    Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
  • Non-Motorized Water Sports
    Kayaks
    Pedal boats
    Windsurfing
  • Pool
    Family Pool.
  • Spa †
  • Tennis court
Off-Site Recreation
  • Golf †
    Golf course located within 5 miles of property.
On-Site Attraction
  • On-site Entertainment
    Live shows and entertainment every night
Off-Site Attraction
  • Local Discotheques
  • Shopping malls
  • Other Local Attractions
    Plaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 13601 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Ok for 1st timers, great beach and ocean access

    If you’ve never been to Mexico this is an ok hotel for you. The ride from airport is short. That’s a plus. We booked shuttle directly with hotel and our flight was cancelled. The person at the airport kept track and made sure our shuttle arrived to get us. This hotel is too small in many aspects. Not enough seating for buffets ant any time of the day. So come early for each meal . Lines everywhere morning for the reservation for dinner. Lots of rooms don’t have balconies so clothes stay wet, nowhere to dry. No wall between room and bathroom- light and washing hands will wake your partner in the night. The hotel is fairly quiet if no one is dragging their chairs on the floor, especially above your room. The rooms facing the back do not have a good view. It’s a mall/clinic with a very loud mechanical unit working on the ground floor under the windows. Of course room a/c provides its own soundtrack. The beach is the only saving grace. No rocks. Food variety was lacking but after 9 days our family did not experience any digestive problems. Of course we brush our teeth using bottled water. There are some attractions- a 20 min walk on the beach going left from the hotel will get you to a small Mayan ruin next to Westin. Look for a mount covered in greenery with ruins on top. A walk along the road going from the hotel right about 20 min will get you to La Isla - an outdoor type mall with an aquarium, Ferris wheel, wax museum. So location of the hotel is good.

    Dec 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome stay

    Love this place beautiful beach good food very clean great ac walking distance to the mall u can smoke on the baloney that’s a plus will stay here again the future loved it

    Dec 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Daniela is the bestest

    Daniela checked us in at the premium lounge and she was so sweet and professional after an exhausting day at the airport it was nice to see her sweet face. Loved her she did a great job!!

    Dec 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxing hotel

    We've used this location 4 years in a row always great service and the location is amazing! Daniela Tello was soo helpful very friendly as it should be when you cone o. Vacation

    Dec 24, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Nice experience

    The resort is small and cozy and perfect for a relaxing vacation, and it felt so tropical. The beach and ocean are beautiful and the water was so clear! Thank you to José, who works in guest service, for checking up on us and making sure we had the best experience! We felt very welcomed by him and he was very kind.

    Dec 18, 2025
Hotel Advisories
  • Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • Current Renovations: Description: Important Notes:
    *The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 21
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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