What We Love
- The friendly staff will take care of everything for you, so you get to chill on your vacay.
- Entertainment day and night, with night shows performed by a professional ballet troupe.
- Splurging on a spa treatment or two, and de-stressing at the gym with Life Fitness equipment.
Things to Know
- The resort is only 25 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort offers excursions to Chichen Itza, Ek Balam, the Mayan Jungle and a tour to Isla Mujueres.
Resort Details
- ClaraboyaOffering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
- México LindoMexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
- Mirador RestaurantOcean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
- TrattoriaA la carte restaurant serving Italian cuisine.
- Various Lounges/Bars• Lobby Bar• Bar Albatros• Claraboya Bar• Guacamaya Bar
- 24-hour front desk
- Babysitting†
- Baggage hold
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand†
- Golf,Offsite†
- 24-hour front desk
- Babysitting†
- Baggage hold
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Room service - limited hours†
- Safe deposit box†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
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Contact hotel directly for pricing and availability.
† Fees may apply
- Direct access to a beach
- Motorized Water Sports †Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
- Non-Motorized Water SportsKayaks
Pedal boats
Windsurfing - PoolFamily Pool.
- Spa †
- Tennis court
- Golf †Golf course located within 5 miles of property.
- On-site EntertainmentLive shows and entertainment every night
- Local Discotheques
- Shopping malls
- Other Local AttractionsPlaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13628 reviews
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Jan 13, 2026Terrible do not stay. Could not sleep well because staff banging and nasty food
I wanted to like this resort but honestly there is more to dislike than like. Check in was great Jose ensured that we got to check in a little early and even set up a nice surprise as it was our honeymoon. That was probably the best part of our stay and the bartender at the adult pool. Other than that everything was bad. Housekeeping kept forgetting to clean our room even with the sign. Then would leave things such as trash and old towels. Sometime they did not even replace the towels and I had to find them to obtain them myself. Our shower water would not drain so it was like showering in a puddle of water. The food was absolutely horrible. Breakfast, lunch and dinner were limited options with no taste or seasoning. The rice gave off a burnt taste, the mashed potatoes were instant, the chicken was not fully cooked. I ate out 4 times in my 6 day stay because I just could not take it anymore which was a waste of the money spend to have all inclusive. Then the 3 restaurants they had were more of a variety but still tasted terrible and the process for reserving them was terrible. You could reserve the restaurants between 7:30 and 11:00 but by 10 am they were booked because they are so small. They had one person taking reservations so if you wanted to reserve you needed to make sure you inconvenienced yourself to be up by 7:00 am to stand in the line. They were not worth it at all. The entertainment was okay not the best I’ve had in Cancun. I would never pay for premium here
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Jan 12, 2026Friendly, Immaculate Professional.
On arrival we were greeted with a welcome drink and lots of smiles. Jamie was on duty and continued to be courteous for the rest of our fortnight. The lobby staff made our holiday. Laura, Antonio, Omar and Ismael always went over and beyond to provide us with excellent service. Pools were immaculate and the entertainment staff were friendly and always something to do. Breakfast was good with a nice selection of anything you prefer for breakfast. Lunch was nice although found the food a tad repetitive. Choice of 3 a la carte restaurants to choose from, our favourite was the fish restaurant: Good acts on an evening in the theatre room. Location is spectacular,
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Jan 12, 2026
Lively Energy from Check-In to Pool to Buffet
10/10 recommend this resort for anyone looking to have a relaxing yet energetic vacation. Upon check-in, it was really Jose Martin who set the stage for our stay. Positive, funny, and always looking out to give us advise on how to secure reservations, best spots for tanning, and excursions. Thank you to Jose and the whole Occidental Tucancún team for a wondering time.
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Jan 11, 2026Quick Family Vacation
The hotel met our expectations and we enjoyed the time to be together and relax. Good variety of food and plenty of options to suit most tastes.
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Jan 08, 2026
Good but not great.
Problem - we are members of First Club but they gave us bad rooms with no view and no balcony. Buffet food - only average, specialty restaurants good! Especially mariscos! Employees normally pleasant and helpful! Barcelo reservation center in Florida - terrible!
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Current Renovations: Description: Important Notes:
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed