What We Love

  • The friendly staff will take care of everything for you, so you get to chill on your vacay.
  • Entertainment day and night, with night shows performed by a professional ballet troupe.
  • Splurging on a spa treatment or two, and de-stressing at the gym with Life Fitness equipment.

Things to Know

  • The resort is only 25 minutes from the airport. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort offers excursions to Chichen Itza, Ek Balam, the Mayan Jungle and a tour to Isla Mujueres.

Resort Details

Dining
A la carte and buffet-style cuisines are served at a variety of restaurants and bars.
OnSite Dining
  • Claraboya
    Offering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
  • México Lindo
    Mexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
  • Mirador Restaurant
    Ocean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
  • Trattoria
    A la carte restaurant serving Italian cuisine.
  • Various Lounges/Bars
    • Lobby Bar
    • Bar Albatros
    • Claraboya Bar
    • Guacamaya Bar
Babysitting, housekeeping, room service, a spa and other amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf,Offsite†
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Room service - limited hours†
  • Safe deposit box†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
On-Site Wedding Services
  • Contact hotel directly for pricing and availability.

† Fees may apply

Guests can enjoy water sports, nearby golf, tennis courts and more fun activities.
On-Site Recreation
  • Direct access to a beach
  • Motorized Water Sports †
    Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
  • Non-Motorized Water Sports
    Kayaks
    Pedal boats
    Windsurfing
  • Pool
    Family Pool.
  • Spa †
  • Tennis court
Off-Site Recreation
  • Golf †
    Golf course located within 5 miles of property.
On-Site Attraction
  • On-site Entertainment
    Live shows and entertainment every night
Off-Site Attraction
  • Local Discotheques
  • Shopping malls
  • Other Local Attractions
    Plaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 13579 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Enjoyable stay

    Affordable stay. Property is old and that is visible here and there. But, service and options are good. Location is awesome. Overall enjoyable.

    Dec 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best vacations ever

    Excelente servicio, súper recomendado, el personal más amable y atento. Las vacaciones mas agradables y cálidas. Muchas gracias por el servicio 100% recomendado. Jose Martin el mejor anfitrión. Excellent service, highly recommended. The staff is incredibly kind and attentive. The vacation was very pleasant and warm. Thank you very much for the service 100% recommended. José Martín is the best host.

    Dec 06, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Mediocre at best

    Overall, the hotel was just average. The staff and food were what you’d typically expect from an all-inclusive—not bad, but nothing memorable either. Where the property really fell short was the amenities. Many areas feel outdated, worn down, and long overdue for renovation. Honestly, this hotel was probably due for a refresh 15 years ago. We paid around $130 per night, and at that price, it felt acceptable. But if you’re paying anything significantly higher than that, you’re not getting good value—I don’t care what time of year you visit. For a more enjoyable experience, I’d strongly recommend spending a little extra and choosing a more modern resort.

    Dec 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Location and friendly staff !

    Location location location! All was excellent. From the breakfast, to snacks, to bars. The ocean and the beach are the best spot on Zone 1. As well, any time I needed something I’d I ran into issues, I flagged it to Jose. He surely knows how to take care of clients and can easily have things fixed. I have been coming here three times or four times a year and I am likely coming back mid-December. Thanks for all the memories !

    Dec 05, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Lovely Beach, But the Hotel Falls Short

    There are several areas that need improvement. The food variety and quality could be much better, and overall maintenance also needs attention. It’s clear the resort is short-staffed—calls often go unanswered, and getting help at the front desk usually means waiting in long lines. The card magnet system is unreliable and needs urgent fixing. The rooms also have issues; they feel old, have humidity, and an unpleasant smell. While the beach itself is beautiful, the beach service and amenities were disappointing. On a positive note, the service from some staff members was exceptional. The waiters Secundino, Miguel (Italian restaurant), Carlos (Mexican restaurant), and the breakfast host Isabel were AMAZING. Their kindness and professionalism truly stood out. Unfortunately, based on my experience, I would NOT recommend this hotel.

    Dec 03, 2025
Hotel Advisories
  • Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • Current Renovations: Description: Important Notes:
    *The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 21
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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