Occidental Nuevo Vallarta - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

11093 reviews

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  Two week stay

  A nice resort but not quite 5 stars. Meals generally excellent but a couple were so so. Room air conditioning a little touchy as was our sliding glass door. Service generally excellent but the main bartenders were slow. Resort is starting to show its age. Overall had a good time and would return

  Jan 24, 2026
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  Occidental Bellboy

  Armando (Bellman) was excellent helping with cabs. He got the taxi to drop me off with in a few minutes blocks of where I wanted to go.

  Jan 24, 2026
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  Left a lot to be desired.

  This mid range resort was ok overall, but there were enough issues that will keep us from going back to a Barcelo property. The main issues: Property needs updating. Our first room was terrible. No cold water, trickling water pressure and an extremely noisy ac fan. Almost impossible restaurant reservation system done every week until Sunday. On Sunday, you could make reservations for the following week. All reservations were on the hour only, nothing like a 7:30 reservation. On the hour, everyone showed up at one time and stood in line. Also, we were told on numerous occasions that there were no reservations left for the desired time. Yet, we'd walk by the restaurant at that time and it was half empty. We thought that they were way understaffed and that they wanted you to go to the buffet. Bar drinks were constantly served in plastic reusable glasses. We'd expect this from a low level resort. I can understand the pool area, but it occurred at the inside lounge also. Room cleaning left a lot to be desired. Some days, we received hand towels, some days we didn't. There were a bunch of sand on the floor that wasn't cleaned up for days until I picked it up. Overall, the property has a good location, which is their best feature and their food was ok. This was our second Barcelo property experience, our first was similar. We're done with Barcelo.

  Jan 24, 2026
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  Mother and Adult Daughters Trip

  This is my fourth time at the resort. I wanted to treat my daughters on a long weekend get away here. The resort has a small footprint. It’s not one of those places that you need a map to find your way back to your room. It’s just right I feel. The beach is amazing! The sand is super soft and you can walk way out into the ocean and not touch a rock or anything! There are a lot of activities to do if you want. We always get the Royal Level. We like the pool and bar there. I especially love the beds. It’s relaxing and the wait staff come down there as well. Get dinner reservations as soon as you can for the nights that you are staying. The schedule goes Sunday-Sunday. The three of us went to the Wellness Spa and had the best massages and facials! It was so relaxing and magical. We were floating the rest of the day. Call ahead to schedule them if you want a specific day/time. They are super flexible and helpful. Obviously, I will be back! Might even have my husband come next time. LOL!

  Jan 23, 2026
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  Wonderful place to relax and enjoy a vacation with the family

  Amazing resort. Everything was very clean and well maintained. The food was amazing, didn’t have a bad meal all trip. The beach is beautiful and so much fun swimming in the ocean. The pool was very relaxing and Jose Oscar did a great job of serving us drinks and recommending new drinks to try. Eric and his team in the lobby bar were always so friendly and happy to make us a cappuccino or a drink. It’s a great place to vacation and we will be back.

  Jan 23, 2026