Occidental Nuevo Vallarta - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10930 reviews

• 

  Things have changed alot in 18 months

  Restaurant, bar, pool, room, buffet & lounge staff were all exceptional, though worked off their feet. Room was nice, and wonderful to have a balcony. Food in restaurants was great, Buffet food had lots of variety, but unfortunately the beef and pork always seemed tough to chew. Drinks seem watered down to the point were we started to order the hard liquor on the side for a "fancy drink" or we would just drink beer. Didn't like that we had to pay in advance at check in (this was different than 18 months ago), as felt like if we had to check out early, there would be no opportunity to get a "refund", probably just a credit, which we may not have wanted. Shows were entertaining, and it was nice to have a mellow lobby bar, with some entertainment thrown in, but not always. Pool was nice size, but would've liked the ability to have access to the hot tub, which was only available in booking Royal Service.

  Oct 27, 2025
• 

  Honeymoon in Paradise

  My parents gifted us the trip for our honeymoon. The staff, the location and the restaurants were all amazing especially the buffet . We stayed in royal level but didn’t take enough advantage of all the services . Royal Level pool was great but I wished it would’ve been adult only.

  Oct 26, 2025
• 

  Lovely. Would return again and would love to share the experiences with our family.

  Our room was a good size for a California King sized bed .plenty of storage for unpacking. Amenities were good. Our view from our room of the mighty Pacific as it gently lapped up on the very walkable, fine-grind sands of the bay: so pretty. Sunsets gorgeous; pools were great. Clean & comfortable with near-air temperature. Hotel Services overall were excellent. One complaint: we couldn’t return our unopened suntan lotion spray with receipt which we didn’t end up using at all too hot during the heat of the day, to the small hotel shop where we bought it. The manager offered no logical reason (we explained we couldn’t take it in our luggage as we only had carry-on) so it was of course confiscated at the airpor - value of about $25. The food was lovely, varied and beautifully offered in daily buffets. Chef was particularly thoughtful about my need for gluten free dining. 3 suggestions for hotel: 1) invest in some portable fans to help guests who by request one for white noise when sleeping at off-hours; and 2) for Le Buffet restaurant - an attractive all glass surround restaurant with wonderful wait staff — please allow the evening entertainment music to be heard by the diners who could see the stage but couldn’t hear it! 3) uograde room shower mixers and sink taps to match the standards of the rest of the hotel.

  Oct 24, 2025
• 

  Excellent other than hot water issue

  Overall a very good experience, the location and services were excellent but a negative factor was the temperature of the water in the shower it was not controllable and you could be very hot without notice. Recommend the upgrade to the Royal Level. The serving staff of Marisol, Antonio and Tito for breakfast were outstanding.

  Oct 24, 2025
• 

  One and done!

  We stayed here 10/18/25- 10/22/2025. The hotel is clean but poorly designed. There is NO AC! There is no cooling zones besides the buffet room and your room but that’s it. The ac in our rooms were pushing out cool air but it was very very humid inside. We had to change rooms mid stay because our room would not get below 78. We let them aware that the ac was not working on the 2nd day and they sent someone to fix it, which they didn’t. We told them nothing had changed or even improved, they told us they could change rooms but it would be a downgrade to a room with no balcony or a view of the ocean which we obviously had paid extra for. We would have taken it but they would not refund us the difference. They said they would send someone to check the ac which they didn’t until the next morning. Again no difference, we decided to call Costco since we booked through them and told them the situation and they told us to take the downgrade and they would refund us the difference, within 15 minutes of that phone call the front desk called us and asked if we wanted to upgrade free of charge, we did only because we had 2 more nights and we couldn’t sleep because of the humidity. The room was slightly better but the humidity was still an issue. I completely understand it’s a hot and humid country but you should be able to cool off in your room. The lobby area had no ac nor did the bar area. The whole resort was open no in-closed areas to sit down and cool off. We were miserable. The food was edible not horrible but not great in my opinion. The breakfast was the best, we tried the specialty Mexican restaurant and again that restaurant was wide open to the elements. It was so hot and humid we couldn’t eat comfortably. I ordered the chile relleno and it was decent but it was more like tempura than chili relleno. My husband ordered the mole enchiladas and he didn’t like them, he said the sauce was very nutty like peanuts. Again the food was not horrible but I think it could have been better. It was definitely an experience we would not like to experience again. The hotel was clean and the staff was friendly the best part of the resort was that is was on the beach and the drinks were delicious.

  Oct 23, 2025