Occidental Nuevo Vallarta - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10982 reviews

• 

  Not like it used to be

  Two of us stayed in the Royal level, a balcony suite. The room was very nice and the balcony was wonderful as we had two chase lounges on the balcony and we are shade lovers and it was in the shade most all the time. The Royal level pool was always crowded, Chairs were reserved with towels every morning by the time we got down there – even though they say, they will remove it after 60 minutes if you aren’t there, they do not.Because this was always full, we had to go to the regular beach And the beach is wonderful but the other Chase lounge is on the beach were absolutely filthy. Dirt had been etched into them, and the bird poop had not been washed off. There is no drink service except in the Royal level section, and there were quite a few groups of people who brought their own music Well there was music playing from the resort. So it was disconcerting to hear two or three different kinds of music at once and not being able to hear the ocean. The beach is wonderful, and jumping waves is wonderful, and the food is absolutely wonderful at the royal level in my restaurant. The lounge was always full and we weren’t able to sit there several times and everything is very very loud. Our age might be showing, but the shows and the lounge music seemed extremely loud. we will no longer be going to this resort, and I would recommend that you spend a little bit more and go elsewhere. staff was wonderful And our favorite remembrance is the food at the Royal level restaurant.

  Nov 22, 2025
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  Excellent all around

  I was a little hesitant after seeing mixed reviews about all inclusives in general, and this was my first time at one. My experience however, has been fantastic. The hotel was clean and well maintained, and every staff member I ran across was polite and/or friendly, and the food ranged from good to exceptional. The royal level restsursnt and staff (Manuel, Eligio, and Gema) were definitely the highlight, with every dish being comparable to places like The Keg (if you're Canadian). The main buffet restaurant is quite good as well, better than I had expected. There was a good sized rotating selection esch day, and specific pasta/taco/hamburger/seafood stations each day which were essentially made to order. The beach and pool were both wonderful, and despite the posted warnings I was not accosted by any timeshare people. The rooms were baic but functional, though nothing to write home about. The A/C was in good working order (seemed like an hvac system) and my room also had a ceiling fan to help with airflow. Overall, I was very impressed. Enough that I may book another trip in 1 or 2 years.

  Nov 22, 2025
• 

  Great place for the price

  This hotel had great food. It was understaffed at the beach. The room had some broken parts like a towel bar which was in the ground for every maid cleaning. It was never fixed and just out back on the ledge. Also the shower leaked into the bedroom.

  Nov 21, 2025
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  15/11/2025 - 20/11/2025

  My husband was seriously ill in the night. Probably food posioning. Phone off Could not call for help

  Nov 21, 2025
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  An Unforgettable Relaxing Experience with Exceptional Service

  I want to give a sincere shoutout to the exceptional staff here. They are incredibly friendly and go above and beyond to ensure your needs are met. Gabriela Aguirre. at the concierge desk in the main lobby was exceptionally helpful; she knew exactly where to direct us when we wanted to explore nearby, assisted in confirming various tour options, and made reservations for dinner over the next four days. Teresa at the gift shop was also very kind and thoughtfully selected the perfect gifts for our niece and other family members. The royal check-in experience was smooth and pleasant—although I’ve forgotten her name, I’ll update this later since we’re staying a bit longer. She helped us settle in and introduced us to all the amenities. During check-in, they even brought us some daiquiris, which were excellent. The entire wait staff has been warm, friendly, and accommodating throughout our stay. The rooms are clean and inviting, and the room service is excellent too. Everything you need for a relaxing vacation is conveniently in one spot—great food, refreshing daiquiris, Pina Coladas, and a wonderful spa (my wife wanted to include that). Pros: Clean and inviting rooms Friendly staff Spa (highly recommended) Everything needed for relaxation in one spot Delicious daiquiris and Pina Coladas Great food Cons: None. They had everything we needed. I will add pictures later.

  Nov 20, 2025