What We Love

  • You'll fall in love with the gorgeous Bandaras Bay. 
  • The Royal Level Pool offers a bar with premium drinks, a hot tub and a shallow section for children.
  • Golfers will love the beautiful courses nearby.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort is only 10 minutes from the airport. 
  • Upgrade to Royal Club for exclusives like a lounge, restaurant, and 24-hour room service.

Resort Details

Dining
Guests can enjoy a la carte Mexican specialties, an international buffet and more cuisines.
OnSite Dining
  • Le Buffet
    International Buffet Service (breakfast, lunch and dinner).
  • Los Olivos
    A la carte Italian specialties.
  • Mariachi
     A la carte Mexican specialties.
  • Royal Level restaurant
    Exclusive service for Royal Level members (international specialties for breakfast, lunch and dinner).
  • Various Bars and Lounges
    -Royal Level Bar
    -Pool bar
    -Lobby bar
    -Snack bar
    -Pool bar royal level
The all-inclusive resort offers room service, concierge, an exercise gym and more amenities.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting,Offsite†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Concierge desk
  • Elevators
  • Exercise gym
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service - limited hours†
  • Safe deposit box
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports
Off-Site Amenities
  • Internet Access†
On-Site Wedding Services

  • Wedding Packages

    New Beginnings Package:

    • Wedding Coordinator services and assistance
    • Marriage License
    • Minister of Justice (Available Monday to Friday, subject to ministers schedule)
    • Legal translation of all documents
    • Wedding cake for up to 20 people
    • A bottle of sparkling wine for Bride and Groom's toast following ceremony
    • Dinner reservations for up to ten guest at one of our restaurants
    • Bridal Bouquet and Groom's Boutonniere
    • Wedding site decoration
    • White linen decor for chairs and table
    • CD player during ceremony


    With a minimum of 15 rooms the Bride and Groom receive:

    • Strawberries dipped in chocolate
    • Romantic dinner for the newlyweds on the Beach
    • 10 percent discount on couples massage at massage center

† Fees may apply

Nearby golf, tennis, direct access to the beach, water sports and more are available.
On-Site Recreation
  • Children's pool
    There is one kid's splash pool onsite.
  • Children's program, onsite

    Kid's Club supervised activities for children from 4 to 12 years old.

  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports †
    Motorized Water Sports Available
  • Non-Motorized Water Sports †
    Water sport activities such as kayaking, snorkeling, water aerobics, water polo, and water volleyball.
  • Pool

    There are 2 pools onsite: 1 family pool with children's play area and 1 Adults-Only swimming pool exclusive for Royal Club guests.

    There are chaise lounges and towel service by the pool area.

  • Tennis court
    Lighted tennis courts
Off-Site Recreation
  • Golf †
    Golf course located within a mile of the property.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 10849 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Best Service!!

    Really had the best Experience with my mom on a girls trip. Very Safe and the staff is very accommodating, went above and beyond to make your experience the best. The food was great and shows vary so you always have different shows every night . Will say they need a bit more shading and a bigger pool as it got crowded . Shoutout to Armando the Bell boy , he was friendly and helped us get around . ( puro chuco)

    Sep 16, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Royal level is the way to go

    Definitely opt for royal level. Start your day in the royal level lounge with the best wait staff you will ever encounter, along with wonderful food. Marisol, Dana, Jesus and Joel will make sure you are well fed and feel like royalty. Royal level pool is much quieter than the main pool and Ezekiel will take great care of you. He will make sure you alwyas have a drink in your hand and an anticipation for more to comel Balcony rooms are worth the cost. They even have screen doors so you can sleep with door open and be lulled by the ocean waves.

    Sep 11, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Terrible service!

    The worst hotel in Puerto and Nuevo Vallarta! We had issues checking in, terrible service, issues with the rooms, etc, etc.

    Sep 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great stay Occidental- Royal Level

    Fue una experiencia muy buena, todas las personas Que nos ayudaron fueron muy amables y nos atendieron muy bien. En especial los meseros y los empleados del nivel Royal fueron muy atentes (Gema Garcia, Manuel Gonzalez y Jesus Esquivel es especial nos sirvieron muy bien en nuestra ultima cena). Si recomiendo quedarse en el nivel Royal! It was a great experience, everyone that helped us was very helpful and nice and took care of our needs well. The staff in the Royal level was especially attentive and always gave us good service, food and drinks. Definitely recommend, especially staying at the Royal level (which was worth it)

    Sep 04, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Anniversary Trip

    Overall great trip. Beautiful resort with great food options. We were surprised with multiple gifts in celebration of our anniversary.

    Aug 29, 2025
Hotel Advisories
  • AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Spring Break groups, unaccompanied minors or students without an adult chaperone will not be allowed at this hotel. You must be 18 years old to check-in.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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