What We Love
- You'll fall in love with the gorgeous Bandaras Bay.
- The Royal Level Pool offers a bar with premium drinks, a hot tub and a shallow section for children.
- Golfers will love the beautiful courses nearby.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is only 10 minutes from the airport.
- Upgrade to Royal Club for exclusives like a lounge, restaurant, and 24-hour room service.
Resort Details
- Le BuffetInternational Buffet Service (breakfast, lunch and dinner).
- Los OlivosA la carte Italian specialties.
- MariachiA la carte Mexican specialties.
- Royal Level restaurantExclusive service for Royal Level members (international specialties for breakfast, lunch and dinner).
- Various Bars and Lounges-Royal Level Bar
-Pool bar
-Lobby bar
-Snack bar-Pool bar royal level
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting,Offsite†
- Bell staff/porter
- Children programs
- Children welcome
- Concierge desk
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting, Offsite†
- Bell staff/porter
- Children programs
- Children welcome
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service - limited hours†
- Safe deposit box
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports
- Internet Access†
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Wedding Packages
New Beginnings Package:
- Wedding Coordinator services and assistance
- Marriage License
- Minister of Justice (Available Monday to Friday, subject to ministers schedule)
- Legal translation of all documents
- Wedding cake for up to 20 people
- A bottle of sparkling wine for Bride and Groom's toast following ceremony
- Dinner reservations for up to ten guest at one of our restaurants
- Bridal Bouquet and Groom's Boutonniere
- Wedding site decoration
- White linen decor for chairs and table
- CD player during ceremony
With a minimum of 15 rooms the Bride and Groom receive:
- Strawberries dipped in chocolate
- Romantic dinner for the newlyweds on the Beach
- 10 percent discount on couples massage at massage center
† Fees may apply
- Children's poolThere is one kid's splash pool onsite.
- Children's program, onsite
Kid's Club supervised activities for children from 4 to 12 years old.
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Motorized Water Sports Available
- Non-Motorized Water Sports †Water sport activities such as kayaking, snorkeling, water aerobics, water polo, and water volleyball.
- Pool
There are 2 pools onsite: 1 family pool with children's play area and 1 Adults-Only swimming pool exclusive for Royal Club guests.
There are chaise lounges and towel service by the pool area.
- Tennis courtLighted tennis courts
- Golf †Golf course located within a mile of the property.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11093 reviews
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Jan 25, 2026Great time
Our first time to Mexico and we’re not disappointed! The location was beautiful, food was incredible and staff excellent.
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Jan 25, 2026Avoid all all costs
Same food everyday. Not many choices for vegetarians. No food by the pool side. Have to pay extra for room service. No snack bar. No finger food. The property is outdated. Advertised as two pools, but can only use. The other one is only for premium guests. NO OCEAN VIEW ROOM. The most you will see if coconut trees. The property is oddly situated that no rooms have clear ocean view. The pool opens at 10 and closes at 7. limited hours. No server/staff available in lobby for drinks.
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Jan 25, 2026
We have found our new favorite annual destination!!!
My husband and I have visited the Puerto Vallarta and Nuevo Vallarta area many times and have stayed at many different resorts over the years. Occidental rates at the top of our list now after a 12 day stay! We LOVE the small size of this resort. You can walk from your room to the pool, to the ocean, forget something in your room, and be back to the beach all in 10 minutes! You can actually hear the ocean from your room, unlike some nearby huge resorts we’ve tried as well. This beach is the best beach in the area in our opinion as well. It’s flat, clean and you can walk for miles!! We also love the all inclusive here. You get served poolside by amazing staff! Jose Oscar and Ninive always have a smile and make the time by the pool so fun!!!! So many stories and laughs shared! All the restaurants have amazing food as well! Daniel Flores oversees much of restaurants and ensures you have a positive experience! Top notch service and food all around! We enjoyed dressing up and trying all 3 restaurants requiring reservations. The Habachi experience we did twice it was so fun! Housekeeping is friendly and always willing to help or take requests of extra items needed. It is very convenient that they stock the mini fridge and it’s all included! My absolute FAVORITE part is the Entertainment Team! Specifically Ricardo, Armando and Eva! They lead high level Zumba and Aqua Aerobics classes! I really appreciated the high level of intensity and energy offered in these classes! I found myself adjusting our daily schedule to attend them each day!! Very impressive! They also have games and activities throughout each day on the beach and pool. It’s hard not to smile, laugh and get to know other guests while you’re outside during the day. Overall we really enjoyed our visit here and appreciate all the staff. They helped make our vacation truly memorable! We hope to return next January!!!
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Jan 25, 2026Enjoyable, we'll return
Not perfect, but we felt we got value for what we paid. Food on Royal level could use an upgrade, but the quiet of the private dining room was worth it. Gym equipment needs some maintenance. Beach is outstanding, and it's so nice to be able to walk of the resort and shop, get around the town.
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Jan 24, 2026
Great evening !
Food was great and the staff was even better at El Mariachi. Alexis, Francisco, Ricardo, Laura, Josafat and Pedro made it a delightful and fun evening.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Spring Break groups, unaccompanied minors or students without an adult chaperone will not be allowed at this hotel. You must be 18 years old to check-in.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed