What We Love

  • You'll fall in love with the gorgeous Bandaras Bay. 
  • The Royal Level Pool offers a bar with premium drinks, a hot tub and a shallow section for children.
  • Golfers will love the beautiful courses nearby.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort is only 10 minutes from the airport. 
  • Upgrade to Royal Club for exclusives like a lounge, restaurant, and 24-hour room service.

Resort Details

Dining
Guests can enjoy a la carte Mexican specialties, an international buffet and more cuisines.
OnSite Dining
  • Le Buffet
    International Buffet Service (breakfast, lunch and dinner).
  • Los Olivos
    A la carte Italian specialties.
  • Mariachi
     A la carte Mexican specialties.
  • Royal Level restaurant
    Exclusive service for Royal Level members (international specialties for breakfast, lunch and dinner).
  • Various Bars and Lounges
    -Royal Level Bar
    -Pool bar
    -Lobby bar
    -Snack bar
    -Pool bar royal level
The all-inclusive resort offers room service, concierge, an exercise gym and more amenities.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting,Offsite†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Concierge desk
  • Elevators
  • Exercise gym
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service - limited hours†
  • Safe deposit box
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports
Off-Site Amenities
  • Internet Access†
On-Site Wedding Services

  • Wedding Packages

    New Beginnings Package:

    • Wedding Coordinator services and assistance
    • Marriage License
    • Minister of Justice (Available Monday to Friday, subject to ministers schedule)
    • Legal translation of all documents
    • Wedding cake for up to 20 people
    • A bottle of sparkling wine for Bride and Groom's toast following ceremony
    • Dinner reservations for up to ten guest at one of our restaurants
    • Bridal Bouquet and Groom's Boutonniere
    • Wedding site decoration
    • White linen decor for chairs and table
    • CD player during ceremony


    With a minimum of 15 rooms the Bride and Groom receive:

    • Strawberries dipped in chocolate
    • Romantic dinner for the newlyweds on the Beach
    • 10 percent discount on couples massage at massage center

† Fees may apply

Nearby golf, tennis, direct access to the beach, water sports and more are available.
On-Site Recreation
  • Children's pool
    There is one kid's splash pool onsite.
  • Children's program, onsite

    Kid's Club supervised activities for children from 4 to 12 years old.

  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports †
    Motorized Water Sports Available
  • Non-Motorized Water Sports †
    Water sport activities such as kayaking, snorkeling, water aerobics, water polo, and water volleyball.
  • Pool

    There are 2 pools onsite: 1 family pool with children's play area and 1 Adults-Only swimming pool exclusive for Royal Club guests.

    There are chaise lounges and towel service by the pool area.

  • Tennis court
    Lighted tennis courts
Off-Site Recreation
  • Golf †
    Golf course located within a mile of the property.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 11118 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Nice place to meet friends

    We have been to this Resort a couple of times to meet friends who had chosen to stay here. The room was comfortable. The landscaping was beautiful and a couple of the employees really stood out to us, especially Erik

    Feb 02, 2026
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
     Service Needs Major Improvement

    Overall, our stay was very disappointing due to the extremely poor level of customer service. Basic hospitality standards were not met — from unfriendly and inattentive staff to long waiting times, disorganization in the buffet and restaurant, and a complete lack of proactive service. While one technical issue in the room was fixed, it did not make up for the overall negative experience. This hotel has serious service and training issues and requires significant improvement to meet acceptable hospitality standards.

    Feb 02, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Most staff are poorly informed or dont care

    terrible cust srvice no comunication only tell you basic info had to question and pry answers out of employesfront desk staff all hang around but provide no answers .Bar staff were only effient and curtious people Will never go back .Its 2and 1/2 star at most.

    Feb 01, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    This hotel is not a "5-star" hotel as we expected. The Barcelo Riviera Maya adult only hotel was a 5-star.

    Although the outside of the hotel and the entire hotel property is kept very well, inside the rooms were very old. The bathrooms near the reception front desk had very tiny bath cubicles and no air conditioning.

    Jan 30, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Pool Service

    Josie Oscar was our Server at the Pool. His attention to what we needed, engaged in conversation and personality was absolutely one of the best we have ever had. From the first day at the pool - we totally loved him. We always made sure that we were sitting in his area. Josie is the BEST!!!!!!!!

    Jan 30, 2026
Hotel Advisories
  • AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Spring Break groups, unaccompanied minors or students without an adult chaperone will not be allowed at this hotel. You must be 18 years old to check-in.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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