What We Love
- You'll fall in love with the gorgeous Bandaras Bay.
- The Royal Level Pool offers a bar with premium drinks, a hot tub and a shallow section for children.
- Golfers will love the beautiful courses nearby.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is only 10 minutes from the airport.
- Upgrade to Royal Club for exclusives like a lounge, restaurant, and 24-hour room service.
Resort Details
- Le BuffetInternational Buffet Service (breakfast, lunch and dinner).
- Los OlivosA la carte Italian specialties.
- MariachiA la carte Mexican specialties.
- Royal Level restaurantExclusive service for Royal Level members (international specialties for breakfast, lunch and dinner).
- Various Bars and Lounges-Royal Level Bar
-Pool bar
-Lobby bar
-Snack bar-Pool bar royal level
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting,Offsite†
- Bell staff/porter
- Children programs
- Children welcome
- Concierge desk
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting, Offsite†
- Bell staff/porter
- Children programs
- Children welcome
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service - limited hours†
- Safe deposit box
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports
- Internet Access†
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Wedding Packages
New Beginnings Package:
- Wedding Coordinator services and assistance
- Marriage License
- Minister of Justice (Available Monday to Friday, subject to ministers schedule)
- Legal translation of all documents
- Wedding cake for up to 20 people
- A bottle of sparkling wine for Bride and Groom's toast following ceremony
- Dinner reservations for up to ten guest at one of our restaurants
- Bridal Bouquet and Groom's Boutonniere
- Wedding site decoration
- White linen decor for chairs and table
- CD player during ceremony
With a minimum of 15 rooms the Bride and Groom receive:
- Strawberries dipped in chocolate
- Romantic dinner for the newlyweds on the Beach
- 10 percent discount on couples massage at massage center
† Fees may apply
- Children's poolThere is one kid's splash pool onsite.
- Children's program, onsite
Kid's Club supervised activities for children from 4 to 12 years old.
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Motorized Water Sports Available
- Non-Motorized Water Sports †Water sport activities such as kayaking, snorkeling, water aerobics, water polo, and water volleyball.
- Pool
There are 2 pools onsite: 1 family pool with children's play area and 1 Adults-Only swimming pool exclusive for Royal Club guests.
There are chaise lounges and towel service by the pool area.
- Tennis courtLighted tennis courts
- Golf †Golf course located within a mile of the property.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11093 reviews
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Jan 27, 2026Third time and still a charm!
My overall review is excellent from check-in to check-out! Upon check-in we were whisked up to the 7th floor lobby, having booked Royal Level, which I recommend, a beautiful, very air conditioned space with panoramic ocean view, seated and offered cocktails while checking in! The hotel was very clean, the service was excellent and the food amazing. This being our third stay in five years should speak for itself! Enjoy!
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Jan 27, 2026
3rd stay at Occidental - won't be the last. Our Neuvo Vallarta favourite!
We keep coming back for more. They must be doing something right. We are never disappointed. Bravo. Occidental!
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Jan 26, 2026Very sad
I would keep far away from this operation any of their resorts. It’s a total scam fraud and a rip off. We received over 100 calls weekly from their solicitors trying their best to get our credit card numbers to charge us. Beware of this group all numbers they call from Over 100 a week or all different numbers that are spoofed fake numbers we’ve called the marketing department of Occidental resort he refused to take us off their solicitation list. They have many many many complaints of the same and also these resorts are out in the middle of nowhere. You’re far from town and you would be hustled for everything you want on that premise that you select, there are plenty of all inclusive resorts throughout Mexico occidental I would highly recommend keeping far away. It’s a total hustle. They were pressure you into buying a timeshare that’s not worth a penny to get involved with. When we keep telling him to stop solicitation list some very hostile cuss words will call you day and night all kinds of nasty comments. This is the operation I would keep far away from there are plenty of other legitimate better resorts that are close to town where you are close to facilities if you need their resorts, you’re far away from our facilities if you should need it.
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Jan 25, 2026Vacation stay
Definitely not a 4 star hotel as advertised. In our opinion a 3 at best. Asked the front desk to have a loose toilet seat fixed and that had not been completed during our 11 day stay. Also asked the front desk for face cloths/wash cloths but were told they were not available. But did receive them twice.
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Jan 25, 2026
Great time
Our first time to Mexico and we’re not disappointed! The location was beautiful, food was incredible and staff excellent.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Spring Break groups, unaccompanied minors or students without an adult chaperone will not be allowed at this hotel. You must be 18 years old to check-in.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed