What We Love

  • There are three sparkling pools including one for the kids.
  • Don't miss fun excursions like nighttime scuba diving & swimming with the dolphins.
  • The kids can hit their own club with supervised activities, and you can head straight to the spa.

Things to Know

  • Located in laidback Cozumel, it's just a short 20 minutes from Cozumel International.
  • Upgrade to Royal Club and get extras like exclusive restaurant, concierge & whirlpool.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Luxury, A la carte dining experiences serve a variety of delicious cuisines.
OnSite Dining
  • Beach Club
    Snack bar serving late morning snacks and lunch.
  • La Carreta
    Gourmet restaurant serving A la carte breakfast, lunch and dinner.

    *Restaurant exclusive for Royal Level Guests
  • La Piazza
    Pizzeria serving late night snacks.
  • La Posada
    Buffet, serving breakfast and dinner.
  • Los Olivos
    Offering Mediterranean cuisine for a fine a la carte dinner. Reservations required.
  • Mexico Lindo
    Offers the best combination of Mexican cuisine dishes. À la carte menu, reservations required.
    Attire: Casual pants, shirt and closed shoes for men; dresses, skirts and blouses for women. Shorts or sandals for men are not permitted.
  • Various Lounges/Bars
    - Lobby Bar
    - Relax Bar (adults-only) and Pool Bar
    - Beach Club Bar
    - La Mision Bar and Disco
Daily housekeeping, room service, a spa, exercise gym and more.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting,Offsite†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Sauna
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Wi-Fi
On-Site Wedding Services

  • Celebrate the love of a lifetime with our wedding and renewal of vows packages. With a breathtaking location along private San Francisco beach and a natural eco-preserve, exquisite lavish all-inclusive amenities and personalized service, this is the perfect scenery for a picturesque wedding occasion.

    The professional wedding planning team works with bridal couples to customize the events to make each detail distinct and unforgettable.

† Fees may apply

Guests can enjoy nearby golf, water sports, direct access to the beach and more activities.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Activity programs for children with a playground area under adult supervision.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    There is 1 indoor hot tub.
  • Motorized Water Sports †
    - Jet Ski
    - Parasailing
  • Non-Motorized Water Sports
    - Snorkeling
    - Sailing
    - Kayaking
    - Windsurfing
    - Water polo
  • Pool
    There are 4 pools onsite.
  • Sauna
  • Spa †
  • Tennis court
    There are 2 lit tennis courts onsite.
On-Site Attraction
  • On-site Entertainment
    Mexican Folklore Dance Show,. Fire show, Prehispanic Show, International show.
Off-Site Attraction
  • Chankanaab Park
  • El Cedral Arqueological Zone
  • Punta Sur Park
  • San Gervasio Archeological Zone
  • Other Local Attractions
    The Tequila Factory, The Discover Mexico museum, etc.

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 9662 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Not a 4 star hotel

    The staff was very nice and you could tell they were trying to make our stay great. But the hotel needs work. A slice of tomato and a pickle remained on the floor just outside our room the entire time, indicating a lack of cleanliness in common areas. The toilet flusher broke, which caused inconvenience. There were broken bricks scattered in the sand on the beach, creating a safety hazard. The indoor breakfast buffet area was uncomfortably hot due to the lack of air conditioning, making it difficult to enjoy the meals.

    Jul 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The Royal level team truly made us feel like royalty!

    We celebrated our anniversary with the occidental and the royal level team went above and beyond to ensure it was as special as possible. We woke that day to a banner on our door with balloons and they arranged a five star meal for us, complete with a personalized anniversary cake. We spent 7 days at the resort and were made to feel like royalty everyday. We were able to experience each restaurant once and some more than once. Not one night were we not able to have a reservation thanks to these wonderful ladies! Even outside of our anniversary we were surprised with champagne and strawberries, followed by a phone call to make sure we received them. The entire resort was equally impressive as well was the entire staff! Each member went out of their way to make sure our vacation was as great as possible! Not only will we be back, we will be letting everyone we know, know how great the occidental is and championing the Royal level! Thank you so much, but especially the Royal level team!

    Jul 01, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    TNT Vacation

    Resort very clean and beautiful. Staff at the restaurants were all very friendly and helpful. My family and I enjoyed our stay. The beach area is the only downside to this resort as it was reduced in size by a previous hurricane from what I have read. Pool by ocean is in need of work and appears to have support beams on outside wall where ocean is hitting pool wall

    Jun 28, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Beautiful resort

    Rooms are comfortable, staff is so friendly and kind. The place is clean, got a massage with Ericka very relaxing! Sheyla was very helpful, helping us book activities and any other service we needed as well as questions we had. Thank you for your hospitality

    Jun 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    🌴 Phenomenal Stay! 🌴

    Our experience at Occidental Cozumel was nothing short of incredible! From the moment we arrived, we were welcomed with warm smiles and top-notch service. The resort is tucked away in a beautiful, lush jungle setting that makes you feel like you’ve escaped to a tropical paradise. The rooms were spacious, clean, and comfortable, with charming decor that matched the natural vibe of the island. The beach was absolutely stunning— crystal-clear turquoise water and plenty of shaded loungers. The snorkeling right off the shore was some of the best we’ve ever experienced with vibrant marine life. Every meal we had was delicious. The buffet offered a wide variety, and the à la carte restaurants delivered excellent service and flavorful dishes. We especially loved the beachside lunch options. What really made our trip exceptional was the friendly, attentive staff who went out of their way to make sure we had everything we needed. They truly made us feel like valued guests. Whether you’re looking to relax on the beach, dive into snorkeling, or enjoy the beautiful pools and delicious dining, Occidental Cozumel can deliver it all. We would definitely go back again! ⭐️⭐️⭐️⭐️⭐️

    Jun 27, 2025
Hotel Advisories
  • Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 79.2 MXN (approx. $4.24) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


    Transfer Policy -     A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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