What We Love
- There are three sparkling pools including one for the kids.
- Don't miss fun excursions like nighttime scuba diving & swimming with the dolphins.
- The kids can hit their own club with supervised activities, and you can head straight to the spa.
Things to Know
- Located in laidback Cozumel, it's just a short 20 minutes from Cozumel International.
- Upgrade to Royal Club and get extras like exclusive restaurant, concierge & whirlpool.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
For those longing for dreamy days lounging in a laid-back beach paradise, head to Cozumel’s sandy shores. Occidental Cozumel provides an all-inclusive, luxurious time away for a memorable vacay.
All-inclusive means a stress-free getaway: drinks, food and activities are all included in the price of your vacation. It’s true what you’ve heard – this is a diver’s dream. But, if snorkeling is more your style, then you’ll have plenty of colorful creatures to see. Pack your underwater camera and capture all the snaps you can. You can also rent motorbikes and drive around the island or swim with the dolphins. When you want to retreat to you room after your daily activities, guests can soak up beautiful views from the terrace or balcony.
Guests who upgrade to the Royal Club will receive a variety of great perks, including an exclusive restaurant, concierge and whirlpool. No matter if you want to explore Cozumel or relax, this resort has something to please every guest.
Get MORE from your getaway to Occidental Cozumel. Now through the end of 2020, guests staying at a Royal Level room will get these additional perks exclusive to CheapCaribbean customers:
- Personalized welcome letter upon arrival.
- Bottle of rum/tequila/wine in room on arrival.
- An additional $200 in resort discounts.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6857 reviews
Nice Place, Nice Beach, OK Food, Bad Service For the most part...
Staying here was very inconsistent. The places is nice and the beach is nice. Food is ok. The customer service was the worst....with a few exceptions. The front desk is extremely disorganized and it sets a bad tone for the entire stay. If you have a group of more than two, good luck trying to make a reservation for a dinner. The most annoying thing was that all the restaurants has lots of space and they still wouldn’t book groups. After spending a lot of time going back and forth from the front desk without any resolutions. We encountered Carlos. Carlos works at the front desk and without his help translating our request and overall amazing customer service he managed to turn our vacation around. From getting our family in the same unit and fold away bed for the kids, to getting our family of 7 a reservation at a reasonable time to accommodate the kids at each of the restaurants. Another person that is worth mentioning is Raymundo Medina from the grill restaurant. He makes an amazing Mayan coffee and provided excellent customer service. He invited our family back without a reservation to dine at the grill and make us an off menu item. He also invited us back a second time for Mayan coffees. Single handedly Carlos and Raymundo turned our vacation around. Without these two individuals this vacations would have been not so good.
Enjoyed every moment
Thank you to all of the staff in Occidental Cozumel. We stayed there during March break of 2020, just before many closures and cancellations due to corona-virus. I'm so happy we went!!! Great location. Resort is small, but still has a lot to do. Very nice path between buildings, so much shadow even in the middle of the day, beautiful trees, flowers. Very clean. Beach is the best in Mexico, no waves, a lot of different fish. You can walk along the beach. But the best part is people working there. Starting from Victoria at the reception, to Edit, Crystal, Carlos in the restaurants, to our housekeeper. Many thanks to all of you!!!
Beautiful resort grounds and nice beach
Very nice beach and friendly staff. We liked all the vegetation around the resort giving it a forest feel. It is a relaxing setting. The food was just fine, nothing too fancy. The pizza bar up top was really good. The rooms are nice enough, but the beds were too hard for my liking. I woke up with a stiff back every morning. The showers are very nice Beware of the promotional breakfast and tour of the club members area. You will end up wasting about 2 hours of your vacation beating around the bush about what the club membership is. It is sort of like a time share they are trying to sell you, but you can use it anywhere, not just their resorts. It isn't cheap either. If that is something you can afford and are interested in, then by all means procede to listen, but we felt robbed of precious vacation time.
This hotel was a nice getaway for a week with more pros than cons. The location is not far from the airport. The grounds of the hotel are very lush and is in a jungle setting, very pleasant walking around. The resort is not too big so walking from one location to another is usually about five minutes. The food was average. We did not go hungry but some days the selection could’ve been better, however on other days it was great. The three restaurants that required reservations obviously had better food quality. The beach is nice however the towel game is very prevalent here and you do not get a good chair unless you’re up by about 7:30 to 8:00 am to put your towel out which is a bit of an annoyance. The cleanliness of the resort was very good. There are areas near the main pool and the patio of the main buffet where garbage has piled up in the jungle and could be cleaned more regularly. The room was nice and spacious. No issues with cleanliness or items being restocked. The adult only pool was great however due to the towel game get up early if you want a couple of loungers here. The local iguanas at this pool were fun to see every day. The staff here are great. Never had any issues the whole week and they were friendly and accommodating. Carlos at the front desk was especially helpful and friendly. We had purchased the Romance package which included a romantic dinner which we had at the Coral restaurant by the beach. The staff made it a very pleasurable evening, Anabel, Carlos, Raymundo and Mayorico, thank you. Getting to town was not hard by taxi. If we were to go back I would bring more pesos as the conversion rate to US is expensive and pesos are excepted everywhere and that will save you money. It’s always better to buy in pesos to save money in Cozumel. There are two ATMs on the resort, one for pesos and one for US dollars so getting the currency if you need it is easy. The drinks were great, never too much of an issue waiting and the entertainment at night was good as well as the night vendors market in the main square. The concierge located to the side of the main desk area was selling excursions cheaper than the Air Canada representative. This was part of a time share presentation which was why the price was cheaper, so if you want to avoid this you will have to pay a little more from the Air Canada representative which was fine for us. The selection of excursions from the Air Canada representative was sufficient for the duration of our stay being seven days. The Air Canada representative Miguel was friendly and helpful. The beach although good it has no coral to see when snorkeling which is an issue on this side of the island due to all the cruise ships unfortunately. When you pass customs there will be a bunch of people waiting just outside in the hall who are not Air Canada representatives but trying to sell rental cars and excursions. They were trying to pressure people a bit and I didn’t like that at all. Get past them and the Air Canada representatives will be waiting for you just outside the terminal. This location was pleasant and recommended If you are wanting to visit Cozumel as we had a great week.
Good morning Occidental Cozumel nice resort friendly staff check in was convenient and rooms ready when they said they would be. I emailed ahead of time requesting a room closer to the beach on an upper floor, was told it depends on capacity at time of arrival so I wasted my time we were in the second to last from the beach on the ground floor close to the lobby and entertainment area very loud until around 10-11 pm the entertainment that is. Other people were checked into our building and had there rooms changed the next day to more convenient locations we never bothered inquiring about a room change just figured what’s the point we’re here now make the best of it. Lot’s of walking from this location probably a good thing lol The room was very nice spacious we didn’t feel like we were tripping over each other at all the bathroom was huge and all in the same room no sink or vanity in the sleeping area was nice !!!! We spent most of our days around the main pool and beach excellent service from the wait staff for drinks delivered to you at the pool or beach very frequently they kept you well supplied lol beach was excellent getting in and out of the ocean no problem not rocky at all didn’t need beach shoes at all. Restaurant and bathroom facilities near the beach and pool meant you didn’t need to travel back and forth just needed to bring your supplies from the room with you for the day and all was good. The food well it was not the greatest very repetitive day after day for lunch hamburgers, fries, salads, chicken and another meat selection maybe pork or beef you never went hungry but got pretty boring. Breakfast at the main buffet was so so you get omelettes or eggs made to order but we found most everything else was Luke warm at best or even cold you know like potatoes veggies etc also very repetitive typical salad bar and deserts. Specialty restaurants well thanks but better off at the buffet, lobster was going to cost you around $50 Canadian at least if you wanted it way to much as far as I was concerned and I think everyone else I think I didn’t see anyone else ordering any. We did eat at all three but it think the Italian restaurant was probably the best of the three. Diving well our first day was kinda boring we hadn’t dove since last August here at home and we felt like they put us in a beginner dive group the first day pretty boring dive. ProDive staff were excellent, diving getting pricey with the exchange rate cost us around $850 Canadian for ten dives / 5 dives each including a night dive each we also took our own equipment and din’t need to rent any so that’s why I’m saying pretty expensive. The rest of the dives were much better than the first the reef was awesome seen lot’s of marine life turtles, nurse sharks, lobster, crab’s, even an octopus on the night dive. The resort itself was well maintained but being in the jungle kinda felt a little closed in like our patio six by eight slab of concrete and then jungle, bugs didn’t seem to be an issue this time of year but I bet they could definitely be an issue at other times, all the pathways are carved out of the jungle as well so not much to see at all. Our room was well maintained by the maid service but one day no beer left in the room so I asked at the reception and was told beer is only replenished every other day found that odd but well being close to the lobby has its advantages like being close to the lobby bar lol We went to town shopping, not much of a selection of “best junk in Mexico or stuff you don’t need” at the resort took a cab cab back and forth about $15 USA each way, town was nice shopping district clean lot’s of place to eat drink etc. We stay in this area for the diving and it’s close proximity to the reef it’s right there in front of the resort so no hour long boat ride from town to get to the dive sites. We stayed at the Allegro Cozumel last year a sister property to this one and all I found to be better at the Occidental was the room really it was bigger and had a full separate bathroom from the sleeping area, the allegro property was wide open pretty much, bigger pools more entertainment and way better food to be had, same dive shop ProDive international at this location as well top notch people at both dive shops. Would I stay here again ? Probably but I think we prefer the Allegro property and that’d be our first choice of the two properties, the Allegro is a bit cheaper than the Occidental as well. Hope this helps with what you needed. Jeff