What We Love
- There are three sparkling pools including one for the kids.
- Don't miss fun excursions like nighttime scuba diving & swimming with the dolphins.
- The kids can hit their own club with supervised activities, and you can head straight to the spa.
Things to Know
- Located in laidback Cozumel, it's just a short 20 minutes from Cozumel International.
- Upgrade to Royal Club and get extras like exclusive restaurant, concierge & whirlpool.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
For those longing for dreamy days lounging in a laid-back beach paradise, head to Cozumel’s sandy shores. Occidental Cozumel provides an all-inclusive, luxurious time away for a memorable vacay.
All-inclusive means a stress-free getaway: drinks, food and activities are all included in the price of your vacation. It’s true what you’ve heard – this is a diver’s dream. But, if snorkeling is more your style, then you’ll have plenty of colorful creatures to see. Pack your underwater camera and capture all the snaps you can. You can also rent motorbikes and drive around the island or swim with the dolphins. When you want to retreat to you room after your daily activities, guests can soak up beautiful views from the terrace or balcony.
Guests who upgrade to the Royal Club will receive a variety of great perks, including an exclusive restaurant, concierge and whirlpool. No matter if you want to explore Cozumel or relax, this resort has something to please every guest.
Get MORE from your getaway to Occidental Cozumel. Now through the end of 2020, guests staying at a Royal Level room will get these additional perks exclusive to CheapCaribbean customers:
- Personalized welcome letter upon arrival.
- Bottle of rum/tequila/wine in room on arrival.
- An additional $200 in resort discounts.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6851 reviews
Good morning Occidental Cozumel nice resort friendly staff check in was convenient and rooms ready when they said they would be. I emailed ahead of time requesting a room closer to the beach on an upper floor, was told it depends on capacity at time of arrival so I wasted my time we were in the second to last from the beach on the ground floor close to the lobby and entertainment area very loud until around 10-11 pm the entertainment that is. Other people were checked into our building and had there rooms changed the next day to more convenient locations we never bothered inquiring about a room change just figured what’s the point we’re here now make the best of it. Lot’s of walking from this location probably a good thing lol The room was very nice spacious we didn’t feel like we were tripping over each other at all the bathroom was huge and all in the same room no sink or vanity in the sleeping area was nice !!!! We spent most of our days around the main pool and beach excellent service from the wait staff for drinks delivered to you at the pool or beach very frequently they kept you well supplied lol beach was excellent getting in and out of the ocean no problem not rocky at all didn’t need beach shoes at all. Restaurant and bathroom facilities near the beach and pool meant you didn’t need to travel back and forth just needed to bring your supplies from the room with you for the day and all was good. The food well it was not the greatest very repetitive day after day for lunch hamburgers, fries, salads, chicken and another meat selection maybe pork or beef you never went hungry but got pretty boring. Breakfast at the main buffet was so so you get omelettes or eggs made to order but we found most everything else was Luke warm at best or even cold you know like potatoes veggies etc also very repetitive typical salad bar and deserts. Specialty restaurants well thanks but better off at the buffet, lobster was going to cost you around $50 Canadian at least if you wanted it way to much as far as I was concerned and I think everyone else I think I didn’t see anyone else ordering any. We did eat at all three but it think the Italian restaurant was probably the best of the three. Diving well our first day was kinda boring we hadn’t dove since last August here at home and we felt like they put us in a beginner dive group the first day pretty boring dive. ProDive staff were excellent, diving getting pricey with the exchange rate cost us around $850 Canadian for ten dives / 5 dives each including a night dive each we also took our own equipment and din’t need to rent any so that’s why I’m saying pretty expensive. The rest of the dives were much better than the first the reef was awesome seen lot’s of marine life turtles, nurse sharks, lobster, crab’s, even an octopus on the night dive. The resort itself was well maintained but being in the jungle kinda felt a little closed in like our patio six by eight slab of concrete and then jungle, bugs didn’t seem to be an issue this time of year but I bet they could definitely be an issue at other times, all the pathways are carved out of the jungle as well so not much to see at all. Our room was well maintained by the maid service but one day no beer left in the room so I asked at the reception and was told beer is only replenished every other day found that odd but well being close to the lobby has its advantages like being close to the lobby bar lol We went to town shopping, not much of a selection of “best junk in Mexico or stuff you don’t need” at the resort took a cab cab back and forth about $15 USA each way, town was nice shopping district clean lot’s of place to eat drink etc. We stay in this area for the diving and it’s close proximity to the reef it’s right there in front of the resort so no hour long boat ride from town to get to the dive sites. We stayed at the Allegro Cozumel last year a sister property to this one and all I found to be better at the Occidental was the room really it was bigger and had a full separate bathroom from the sleeping area, the allegro property was wide open pretty much, bigger pools more entertainment and way better food to be had, same dive shop ProDive international at this location as well top notch people at both dive shops. Would I stay here again ? Probably but I think we prefer the Allegro property and that’d be our first choice of the two properties, the Allegro is a bit cheaper than the Occidental as well. Hope this helps with what you needed. Jeff
Good People, Beautiful Property, Disappointing Food, and Terrible Departure Experience
This was our first all-inclusive experience, and the Occidental was recommended. Overall, it's hard to go wrong in Cozumel, as it's a beautiful destination. The Occidental's appearance is no different. Lovely property, albeit a bit of a walk from the front desk to the ocean. No worries, though - it's beautifully maintained. The people were terrific. Personable, kind, and service-oriented (except when dealing with our departure - more on that later). The pools were clean and well-maintained. Beachfront was terrific. Sat through a time-share pitch which was predictably arduous, however once again the people were respectful and kind. Unfortunately, the food was marginal at best. Breakfast was the strongest meal, however lunch and dinner were consistently disappointing. The a la cart restaurants were definitely a step up from the buffet, however only that - one single step up. The biggest objection was how they responded to the COVID-19 situation. We were informed that the university our children were attending was shutting down due to the pandemic, and that our two children needed to move out of school housing immediately. I went to the front desk and explained the situation, and asked if any credit could be given for the two days we would not be using - which would motivate us to re-book at their property in the future. The woman at the desk informed us that she would check and let us know. No word was received back. When we went to the front desk the morning of our early check-out, they acted surprised that we were leaving, and informed us that no credit was possible. It was clear that the woman either did not communicate our situation was promised, or did so and the company chose not to respond. While I understand a policy of 'no refunds or credit' under normal circumstances, a global pandemic should have garnered a bit more consideration from the Occidental management. Bottom line, we will not be returning to the Occidental, especially when there are numerous other properties to choose from. Most disappointing of all is that they don't seem to care. I encourage people to look elsewhere.
Location is perfect and the beach is the resorts best feature. However, there are no signs on the grounds to point you in the right direction and it took way too much time to learn the layout that we could have spent relaxing. Rooms are definitely outdated but kept up ok but not hygenically. One day our room wasn't even cleaned, nor did we get fresh towels when we asked for them. The sheets are also itchy and hot. We stayed in building 18 which was a great location next to the adult pool and not too far to the beach. Food: I recently had a gastric bypass operation and mostly eat all protein/veggies. I didn't think there would be a problem but I was extremely limited and I got tired of eating the same thing every day. Example: I couldn't eat the yogurt because it was regular yogurt, no sugar free or greek yogurt available. The specialty restaurants are ok for something different but rediculous rules that aren't upheld such as attire and reservations. We are the type who like to play vacation days by ear and it was frustrating to have to plan around a dinner reservation just in order to have at chance at edible food. In addition, not once did I see a worker with gloves on or using clean cloths and disinfectant when cleaning. You would watch them clear plates from a table as they are seating new people there without even wiping the table down. Drink: Our minifridge was stocked with bud light and one local beer. The rest pop and water. When asked for different types of beer there were none. My husband the beer drinker was not happy the entire trip. The bar by the beach is so overwhelmed that you could easily stand in line over 20 minutes waiting on a drink. Occasionally a server would wander through on the beach but it would take 20-30 min for your order to come. The beach area is completely understaffed. Beach: Beautiful but agree with other reviewers that you have to go down early to reserve your spot. The towel shack is only open from 10 to 5 and you are responsible for turning in the towels/cards at checkout or hefty fee. Activities: The activities are either HS talent show quality or super cheesy. One night the entertainment was literally minute it to win it games where you watched people stack cups. Definitely not a place I would take kids as many were extremely bored. My title is wasted potential because this place has an amazing layout, great beach, etc. but the food is only edible, service is slow and entertainment is boring. It's almost as if the resort has an identity crisis. Is it upscale wannabe or catering to casual tourists?
The hotel is awesome, the staff is generally friendly and helpful, the walk to the beach is far, but we loved it. The only thing I have to really complain about is the food. There are not enough options which makes it too crowded and what IS offered is often empty. Another thing, they sell day passes to cruise ships. We are first club members and the beach was invaded by crude rude drunk college students. To each his own, but we have a 10 year old daughter and the fact that no one from the resort made these people leave the club area of the beach was very disheartening.
Scuba diving trip
Nice resort with a Pro Dive location on the grounds. Great food in the buffets, but some of the theme restaurants were not so good, both in terms of the food and the service. The real exception was the Coral (seafood restaurant) which is on the beach. We had an amazing meal and great service. The Mexican restaurant was just ok ( had to ask for my soup, the server forgot), but the service and portion size I had at the Mediterranean restaurant was disappointing. Don’t get the fettuccine with pesto. At best, the portion size was what you might want at a light lunch. Tasted good, but I left hungry. My room was clean, large and relatively quiet. The resort does have music most nights until 10 on the plaza. They shut it off promptly at 10, though. Staff is courteous and quite helpful, but unless you speak Spanish, be prepared to carefully explain what you want a number of times. Misunderstandings can go both ways. Generous tipping will get you even better service and special treatment. I needed some minor medical care and went to the on site clinic. There was a paramedic on duty who called the doctor to see me. The doctor came within an hour and his fee for a consultation and meds was very reasonable. I don’t drink, so the free liquor wasn’t a draw for me. But it’s there if you want it. If you dive, watch your stuff! I had some items go missing. With the large number of the divers that run through the dive shop from resorts and cruise ships, it’s not a surprise to me... now. Overall, a nice place to stay.