Occidental Cozumel - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9795 reviews

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  Plenty of Other All Inclusives - Choose Wisely

  We stayed at this all-inclusive recently and came away with mixed feelings that tipped the scale to the very disappointed end. Unfortunately, the experience didn’t start well — check-in was delayed by nearly two hours, with little communication or apology from staff, which was frustrating after a long trip. The check in staff didn't seem like they could be bothered to answer questions and spent a ton of time shuffling the same papers around. All we were trying to determine was whether or not we were staying near friends who had also booked rooms at the resort. The room was pretty clean but the AC thermostat did not work. It was either freezing in the room or the AC had to be turned off. The food was the biggest disappointment. For an all-inclusive, the quality and variety were well below expectations. Most meals were bland, repetitive, and often lukewarm, and even the specialty options didn’t really deliver. The pasta in the "specialty" restaurant was undercooked. That said, the beach was very nice and easily the highlight of the stay. They could use some more chairs. Clean sand and clear water made it easier to relax and enjoy the daytime. Overall, this resort has potential thanks to its location, but the long check-in delays and poor food, and drinks, really held it back. If the beach is your top priority, you may still enjoy it — just manage your expectations on everything else.

  Jan 09, 2026
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  Zero Flexibility for Airline Delays — Not Guest-Focused for an All-Inclusive Resort

  We are currently staying at this resort and want to clearly document how an unavoidable travel disruption was handled. Due to a documented airline mechanical delay, we were physically unable to arrive on the first night of our reservation. We contacted the resort immediately once we learned of the delay and arrived as soon as it was physically possible. Despite providing advance notice, our reservation was still marked as a “no show.” At check-in and afterward, we were repeatedly told that we had “signed a form” and that the policy therefore could not be adjusted. While we fully acknowledge that policies exist and that we agreed to the terms at booking, policies do not negate the fact that this is an all-inclusive resort and that we received absolutely no room access, food, beverages, or services for the missed night. What makes this particularly frustrating is that this was not treated as a rigid policy issue, but as a refusal to exercise discretion. We are aware, through numerous guest reviews, that this resort has accommodated similar airline-delay situations in the past as a goodwill gesture, which makes the refusal in our case feel inconsistent and unfair. Good faith accommodations are clearly possible; they were simply not offered to us. The lack of flexibility extended beyond the missed night. Upon arrival, we asked if we could be added to the dinner reservation list for that evening and were told no, and instructed to return the following morning to book for the next day. Had we arrived on time, as we fully intended, we would have been able to secure that reservation. Instead, the airline delay resulted in additional lost dining opportunities, again with no attempt to help or offset the impact. Throughout these conversations, the tone from management felt dismissive rather than empathetic. We were polite, calm, and reasonable, yet the response was essentially that policy mattered more than guest experience, even when no services had been rendered at all. We are not asking the resort to take responsibility for the airline. We are asking for acknowledgment that a completely unused all-inclusive night provided zero value, and that refusing any goodwill adjustment, refund, extension, credit, upgrade, or otherwise—reflects poorly on guest service standards. The property itself is attractive, and some staff members have been kind. However, future travelers should be aware that if you experience any travel delays or itinerary changes, this resort is unlikely to accommodate you in good faith, even when advance notice is given and no services are used. That is an important consideration when booking an all-inclusive vacation where flexibility matters.

  Jan 09, 2026
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  Just OK not great

  There were 8 friends that went from ages 40-58. The pool area had no entertainment or games happening. If they did it was bingo or Vball, that was it! Very introvert resort. Not much entertainment for a group that likes to whoop it up. We made it fun. I wouldn’t recommend to stay here if you like to be entertained. No view anywhere on the resort unless you’re at the pool. Very tropical and lush, which is beautiful. Just wasn’t my kind of resort.

  Jan 05, 2026
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  Very Happy Travelors!

  This was a private, out of the tourist rush, kind of place. It felt like a tropical haven. I enjoyed every minute, and was sad when it was inevitably time to leave.

  Jan 03, 2026
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  Fantastic Tropical Retreat Vibes!

  Loved the place location, festivities, recreation, friendliness of staff and ease!! Thanks for having us ring in 2026 in such a great way!

  Jan 03, 2026