Occidental Cozumel - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9623 reviews

• 

  Lovely people amazing service.

  I stayed at the Royale level and have stayed at Xcaret Occidental before, this is a small version so if you expect shuttles and you're not at the Royal level you'll have to walk(for people with disabilities )Everybody is here is amazing shout out to my private restaurant la Carreta and the servers Meseros,, Claudia, Carlos and captains Shany and Rogelio also the front desk and sign in the people are amazing and willing to take care of everything on the spot. The Wi-Fi was intermittent and I had a few hot water problems but they got on it right away,it would be nice if they had menus for each restaurant available on an app so you could decide before you leave your room especially in the specialty restaurant and the Royal level, also there's no snack menu at the pool which totally surprise me .Other than that everything was perfect and I wanna thank everybody for doing an excellent job.

  Jun 13, 2025
• 

  Five stars

  Jesus and axel are both fun and made our stay very welcoming. Definitely recommend and will come back! Five stars! ⭐️ ⭐️⭐️⭐️⭐️

  Jun 12, 2025
• 

  Summer 2025

  We love it at Occidental! We will return again for the friendly staff and cleanliness that makes you feel like family. We did however notice that since our last visit they are definitely in need of overall maintenance in the rooms and around the pools and beach area

  Jun 11, 2025
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  Shelya, Miguel, and Arianna made my birthday trip wonderful! The gorgeous grounds, rooms, entertainment and service were

  Shelya, Miguel, and Arianna made my birthday trip wonderful! The gorgeous grounds, rooms, entertainment and service were above & beyond! Five Star and thank you for taking care of my boyfriend and I, we will be back soon! Scuba diving was outstanding too!

  Jun 10, 2025
• 

  Disappointed

  We were quite disappointed in our stay at Occidental. The restaurants that were advertised were barely open. We were there for 5 days 4 nights, and the late night pizza restaurant was only open on 2 of those. Additionally, we tried to make reservations at the Mexican restaurant (because of course we wanted to eat Mexican food while IN Mexico) and were told that the restaurant would be closed for the two remaining days of our stay. Apparently there was a whole other restaurant (Coral) that we were not even made aware of, so we did not even have the opportunity to attempt to make a reservation there. Room service was not an option unless you went through a whole process of saving a card on file, which the employee at the front desk wasn’t able to even assist with at the time that I was there inquiring about it. She said it would have to be addressed We ate the majority of our meals at the buffet due to the limited options we had been left with, but we were barely offered water which is really all we prefer to drink, let alone anything else. And they certainly did not come back to refill our glasses. I will say that the majority of the staff that we spoke with and encountered were very kind, and we did appreciate that. We made sure to show our appreciation for them and all assistance they provided. Our room temp did not go below 27 degrees celcius despite us lowering the temp, running the ceiling fan, and a personal fan we brought. This temp is incredibly hot to us. We brought this to the attention of the front desk and they said they would send maintenance to assess the room, which to my knowledge did not occur, and the temp never changed. The coffee maker and one of the bedside lights in our room also did not work. The resort also had a large portion of the pool area caution-taped off as it appeared that the retention wall was failing. That chunk of the concrete appeared as if it was going to break off into the ocean at any point. My husband and I have stayed at many all-inclusive resorts (Sandals, Bahia Principe, Riu- to name a few), and some of them have been at a lesser price point. But this has been the least impressive that we have ever experienced, and will likely be our last stay at an Occidental resort again. This was our first all-inclusive trip with one of our kids to celebrate her 13th birthday, and she even asked us if this was our worst experience.

  Jun 10, 2025