Occidental Cozumel - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9751 reviews

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  PLEASANT STAY

  Res. # 7364SF277263 Date of stay: Oct 05 - Oct 17 2025 From: United States PLEASANT STAY. The staff: The staff was overall very nice and receptive with exceptions far and few in between; but that can be expected anywhere. I can not name everyone but hats off to Ms. Cinthya B. - She stood out above all as being very attentive and taking care of concerns and needs.... I would give her 10 out of 10. Grounds: very nice and well cared for. Lush green. Old Mexican architecture but well taken care of. Very clean.... It rained quite a bit during the season that I stayed there. Mosquitos abound during the rainy season. So bring bug spray. Bug spray, sun block, sun glasses, and hat a must...... 10 out of 10 on grounds Pools: one for adults and one for everyone. It is nice to have one for adults only. The pools were overall well maintained. 9 out of 10 on pools. Restaurants and food: You had to get reservations for restaurants which were difficult to get. I would prefer first come first serve. I just find it stressful to have to beg for reservations. It takes the fun out of being there. If management wants to save seats for "preferred" guests, I would recommending for example saving 25 percent of capacity for preferred guest reservations and having the remaining 75 % left available on a first come first serve basis. Obviously the percentages can be altered to reflect capacity. In all honesty I think the quality of food can be "better" without going into specifics. Restaurant situation and food quality: 6to 7 out of ten. Rooms: Very nicely kept and clean. The only drawback was that they do not have a balcony unless you are in a privileged section. A small balcony would be appreciated. 8.5 out of 10 for rooms. Entertainment: Evening entertainment was mixed. Some good and some not so good. The "Mexican" show/dance was great. In fact, the best I have seen in many resorts that I have been to in Mexico. On the other hand, I hate to say it; the "disco" show was horrible. Need to work on that one..... Also: the duration of the shows were a bit short. About 30-35 minutes long. 7 out of 10 for entertainment. Mix of hotel guests: About 60 - 70% native Mexican. About 40 - 30 % international. As a side note: I found the Mexican guests extremely friendly and approachable which I found refreshing. I hope this review will be helpful....................

  Nov 18, 2025
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  Not worth what was paid for the wedding

  Over all it was al right for a Mexican vacation. The grounds were very nice and so was the staff. We feel like our allergies were not communicated to the chef very well. The wedding makeup and hair was not good my wife had her mother redo all of it. Just not worth the 7000 for the wedding.

  Nov 18, 2025
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  Fifth Visit Since 2011 — Still beautiful, good service but food quality and safety communication needs improvement

  Travelled in November 2025 as a family of three (my child, my elderly mother, and myself). This was my fifth visit to the Occidental through Air Canada Vacations—we’ve come regularly since 2011. We’ve always found it excellent value in both high and shoulder seasons. This time was more mixed. 🌿 Pros 25 minutes from the airport Small, quiet resort — great for a restful beach vacation Truly wonderful staff — consistently kind, helpful, and warm; they remain one of the resort’s greatest strengths Good air conditioning and spacious bathrooms Lush, well-maintained gardens that offer shade and a peaceful atmosphere Beautiful open-air architecture Lots of wildlife: iguanas, turtles, lizards, swallows, coati We’ve always loved the natural beauty and the relaxing feel of the property. 🍽️ Food (Needs Improvement) Breakfast and lunch were fine, with reliable staples (eggs, bacon, hash browns, fruit, yogurt, oatmeal, seafood, burgers, ceviche, nachos, etc.). However, dinner at the buffet was consistently disappointing. Many items seemed recycled or poorly prepared, and a few were simply inedible. When a good option appeared, it often ran out and wasn’t replenished. Several nights, the only thing we felt comfortable eating were the buns (which were always good). No one would go hungry, but the quality fell short of previous visits. ⚠️ Safety Communication Regarding a Crocodile Incident The most concerning issue was a crocodile attack that occurred the Saturday evening before we arrived. A woman swimming with her child in the designated swimming zone was bitten. The crocodile was not relocated and remains in the mangroves beside the hotel’s beach. We were not informed of the situation by the hotel. We learned about it only through other guests who witnessed the incident and had video of the crocodile returning the next day. The only measures I observed were: - Roping off the beach from dusk to dawn - A very small warning sign There was no direct communication from the hotel. Even a brief notice explaining the situation, reassuring guests about precautions, and outlining safety measures would have been appreciated and appropriate. One of the main reasons we stay here is the beach and easy snorkeling, but this time I did not feel fully at ease swimming with my young child. 🏨 Other Notes - We did not receive a room with a balcony as expected. - We inquired about upgrading to Royal and were quoted $1,700 USD, which was surprising since we’ve upgraded in the past for a fraction of that amount in CAD. These weren’t deal breakers, but worth noting. 💬 Final Thoughts The Occidental’s staff and gardens remain its crown jewels, and the property is still visually beautiful and relaxing. However, until the food quality improves and the crocodile situation is addressed with clearer communication , we will likely take a break from returning.

  Nov 17, 2025
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  Enjoining family & uplifting appreciation

  Staff workers and chefs customer for the Occidental Hotel Press the bar restaurant I am about ready to assist for a dinner reservation for 5:30 PM for Glenn S and Justin. G6 people in Settings and seatings OK for six I will accept the appreciation service if any of them can provide services for the Low carb food I’m willing to insist OK, except is a willing. I will accept for this serious and your operation choice.

  Nov 16, 2025
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  Not great

  If I could give 0 stars I absolutely would. Customer service does not exist here. This is the SECOND DAY our rooms have not had hot water. Yesterday we were told “they’re working on it” and then when we called today we were told maintenance was coming. When they didn’t show, I went to First Club and was told “they will be there in an hour”. I don’t know, if it were me, considering I’m pretty sure it’s a breach of contract to not provide basic services/amenities like HOT WATER IN THE SHOWER, I would find a room that does have hot water and offer to move us. We will wait and see, but we will NEVER be returning to this property after this trip.

  Nov 12, 2025