Occidental Cozumel - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9802 reviews

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  Lower your expectations to a 4 star property

  This hotel should market themselves as a 3.5-4 star experience not 5. Pros: -Gorgeous lush grounds -Large rooms -Hardworking housekeeping -Scuba shop on site and most dive sites are within 10 min boat rides -Jesus and Raul are amazing entertainers for kids -Lifeguard Jonathan has made a great impression, helpful and always smiling -Hotel does a great job for New Year’s party celebration -Affordable, aligns with a 4 star experience Cons: -Painfully slow staff at the front desk, unnecessary long lines during check in -Any simple request requires multiple follow ups and can take days -Mediocre food and drinks even at the specialty restaurants (Mexican, Mediterranean and Seafood) -Cold pool, could use a heater -Not enough sun beds and, as a result, sun bed hoggers all around. Most days, we only had one or two sun beds for seven of us because we refused to be dragged into the sun bed wars -Affordable rates attract low quality guests. We were subjected to theft three times around the pool area. Specifically, a scuba flash light, some jewelry items and even shoes were stolen from our sun bed/table on three separate occasions. We were surprised to see Canadians could be so obnoxious and ill-mannered, odd. Overall, we enjoyed our stay because we chose to overlook the cons and focused on the positives.

  Jan 21, 2026
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  Horrible check in service

  Beautiful resort, rooms are average, restaurant and cleaning staff are fantastic, time share sales are annoying, front desk staff are pathetically slow.

  Jan 20, 2026
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  Scuba divers beware!

  Do not book your scuba diving through the hotel. Instead go directly to Pro Dive which operates at their facility. It is cheaper and they also offer a refund if the marina is closed for high wind or other problems develop.

  Jan 17, 2026
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  The resort staff and room was great!

  Room and Staff was amazing! The food was cold at all buffets and even at the Mexican restaurant ended up going offsite several times just for hot food. We called it our weightloss trip. The pool was cold and no one wanted to go in. The activities at the pool weren’t fun, would have liked more music and lively entertainment

  Jan 12, 2026
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  Great winter get-away!

  The location in relation to the main city, is great. The staff was wonderful, very helpful, from the front desk, to the restaurants, entertainment, cleaning ladies. The were very accommodating. The food at the buffet was better than your average resort food. The only theme night we didn't enjoy was the Oriental. It was very salty. The restaurants were very good. We really enjoyed the Mexican and Seafood. We did have to save chairs at the beach early in the morning, or you have to sit on the sand. They could use more beach chairs. Our server Aaron at the buffet was great 👍. He knew our drink preferences when we went there for breakfast. The entertainment was ok. The musical review on Sunday was the best. All the alcoholic drinks were good. They didn't skimp! Everyone is very friendly and are happy to help. The resort is constantly being refreshed and cleaned. We could have used some racks or something to hang wet clothes. Things don't dry because it was very humid. There was a small clothes line in the bathroom, but it didn't help that much. Overall, we really enjoyed our stay and recommend the resort highly.

  Jan 12, 2026