What We Love
- The clean, white-washed Mediterranean-style architecture.
- The onsite spa has relaxing treatments and a six-person hot tub with cool-water plunge pool nearby.
- The Kid's Club for munchkins ages 4-12 with a clubhouse, pool and outdoor playground.
Things to Know
- The resort is only 14 miles from the airport.
- No dress code is required. You can flip flop your way around this sunny spot all day and night.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9412 reviews
Beach bar was by far the best part
Alberto and Lucio were fantastic bartenders! They got us our drinks quick and kept us entertained all day! The drinks were always cold and they'd remembeed our order even if when we got the drinks from the server a lot of the time.
Mauricio Gomez and Liliana from the front desk
The hotel and all-inclusive experience was very lovely up until our last day. After checking out, the front desk lady gave us a slip and said we could use it for the remainder of the day to get food and drinks. We left the hotel for 2 seconds and that's when Mauricio Gomez basically forced us to give him the slip we were given, promising us once we return he would give it back to us. 5 minutes later when we returned he refused to give us back the slip. We spoke to the front desk about how we had missed dinner because Mauricio and the lady prior promised us dinner at the restaurant multiple times and now they're going back on their word. Lilliana basically told us it sucked but since we didn't have the slip that Mauricio(standing right next to us at this moment) had, she could do anything for us. We felt that because it was their lack of communication that left us in very inconvenient circumstances, they could have been more apologetic. They did not say sorry once and blamed it on us. As 3 young black ladies, we felt that our age and color allowed them to overlook the issue and their fault. I whole-heartedly believe if I were a middle-aged white women, the situation would've gone differently and they would've offered some type of compensation and apology for their miscommunication.
Loved my stay and the bartenders!!
Had so much fun at this resort. It was very clean and the entertainers definitely made us have a great time. Bartenders Alberto and Lucio were amazing. They were very responsive and personable. Would definitely come again because of them.
Won't be going there again!
The room was very nice & clean, liked the wrap around balcony even though it was only a couple feet wide. Service was good, but there was next to no shade around the pool only a few umbrellas but they were useless. The beach was nice but the ferries & pirate boats & seadoos were just a few feet away in the water. There was a small roped area you could play in the ocean. The food was not the greatest & was usually cold even when they had just put it out. Alot of the food was repeated at every meal.
Not what was expected
It was fun going away but there was hidden cost for a all inclusive stay some booze you had to pay for some food was needed to be paid and there was 0 night life... kinda disappointing. The staff here to learn English a little better as it was hard to communicate at some points