What We Love
- The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.
- The pools will be your dream spot for lounging the day away. The swim-up bar will be your favorite.
- Hands down - top-notch service from this friendly staff at the resort.
Things to Know
- Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.
- Book a Royal level room - exclusive restaurant, concierge, private pool, VIP check-in/out.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- D' OrientalA la carte gourmet Asian restaurant. Serves dinner. Resort wear required.
- El LagoSnack Bar. Serves lunch.
- El PescadorA la carte seafood delicacies. Serves dinner. Resort wear required.
- Kids ClubCatering to the little guys. Serves lunch.
- La HaciendaA la carte authentic Mexican culinary specialties. Serves dinner. Resort wear required.
- La PiazzaPizzeria. Serves dinner. No reservations are required.
- Le BuffetInternational buffet-style dining. Serves breakfast, lunch, and dinner (theme nights featured during dinner service).
- Los OlivosA la carte Mediterranean and Italian restaurant. Serves dinner. Resort wear required.
- Paco's TacosTraditional casual Mexican fare. Serves dinner. No reservations are required.
- Sonora GrillA la carte Mexican Steakhouse. Serves dinner. Resort wear required.
- The Royal Level RestaurantA la carte dining. Serves breakfast, lunch, and dinner. Open to Royal Level guests only.
Guests reserving a Royal Level category will receive unlimited A la carte dinner reservations during their stay. - Various Lounges/BarsQuench your thirst at 11 bars including nightclub and lounges on the grounds of The Occidental at Xcaret Destination resort, serving exotic tropical cocktails and all your favorite beverages.
- Various Restaurants11 restaurants serving international cuisine. (Including Royal Level a la carte restaurant exclusive only for Royal Level clients).
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting,Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting, Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Video games†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas†
- Business Services†
- Internet Access†
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Contact hotel directly for pricing and availability.
† Fees may apply
- Animal watching †On-site Dolphinarium with tours.
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKids Club with supervised activities for children ages 4-12.
- Direct access to a beach
- Diving †On-site dive shop offering a variety of dive trips ($).
- Fitness center on-site
- General †WATER PARK: We’re excited to unveil “Barcy Club,” a new family water park, offering fun, adventure, and unforgettable memories for every guest.
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolSeven freshwater swimming pools with drink service, including the kids club pool and the salt-water pool for adults only.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 3 lit tennis courts on-site.
- Golf †Golf course located within 10 miles of property.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
26352 reviews
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Feb 09, 20265 Stars
Great service, great food, beautiful hotel, beautiful location. Couldn't recommend more. Definitely recommend the "Royal Level" if able/available.
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Feb 09, 2026Regular all inclusive
I didn’t like the buffet or the room amenities. During the check in they gave me the one bed, but I reserved two beds. They didn’t take me to the room, I got lost since that was my first time at the hotel.
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Feb 08, 2026
Bad
Rooms were not upgraded, food was horrible, was unable to make reservations, they wouldn’t help when I asked for help with transportation to an activity booked outside of hotel, had to pay for room service. Would not go back
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Feb 07, 2026First Experience at a Mexico Resort
Room Maintenance was UNexceptable! Food was Average. Service was Excellent! Amusement Parks Right There!!!
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Feb 06, 2026WEDDING, Go somewhere else
To whoever is considering a wedding, Apologies for the serious delay in writing this statement. I had a destination wedding at the Occidental Xcaret and wanted to share some feedback on our experience. Overall, I thought the location was beautiful, the violinist we had was absolutely wonderful, and the wedding felt very nice. I think the hotel is generally very budget-friendly, the staff were very kind throughout, and the food at the Royal-level restaurant and the specialty restaurants was great. The buffets were average, and I was not particularly impressed. But it is a large buffet-style setting that serves hundreds of people at a time. Therefore, it is as you expect with a budget-friendly hotel. Regarding the Honeymoon Suite at the Royal-level hotel, I did not think it was worth the extra money we paid. I thought the privacy was nice; it was a very open space, but I really wanted to enjoy the hot tub. The tub was not properly functioning during 90% of my stay. I asked for it to be fixed every day, and once I said I was going to request compensation for the lack of a functioning hot tub, it was “fixed,” “fixed,” but we were already through most of our stay. The local staff are great, but working with management was extremely unpleasant. I also thought the wedding planning process itself was not very enjoyable. We found that the person there was essentially working solo and handling everything herself. In hindsight, she did a good job organizing the wedding, but everything leading up to the experience was a logistical nightmare. We were supposed to have everything done, signed, paid for, and ready to go over a month before the wedding, but we ended up finalizing it the day before we left for Mexico. Not ideal…. We were also supposed to get $1,000 off our wedding package for booking so many rooms, but they denied the request. We needed 15, and we only had 11 eligible. BUT we booked 26 ROOMS. 26…. But because we couldn’t get a hold of the booking agent, our guests were booking themselves, and it was even to the point that the wedding department called us, because our guests were calling for room blocks. It was NOT our fault that staff members were not available to help us with the booking process. It was difficult because you could not simply block a set number of rooms for each person to reserve. The hotel wanted me to put all of the rooms on my credit card. Not only that, but my mom had also passed away prior to our wedding due to cancer, and they made it so difficult for us to work with the reservations that were made in her name. It got to the point where I had to pay for everything with my card, and they were going to offer me a refund in the form of a “Credit” for a future stay. Are you kidding me…. After the nightmare process of planning the wedding, the cold “hot tub”, the denial of a $1,000 credit, and the transportation to the facility was a joke. I would not like credit, thank you very much. Regarding transportation, you can get a free ride IF you can reach them. Of the 57 people who attended our wedding, only three of the 26 parties got to use the free shuttle. Everyone else used a private group. All in all, yes, the Occidental Xcaret hotel was a beautiful location. I’d highly recommend the royal level without the high honeymoon suite, all in all, for a decent budget price. In regard to a wedding, save yourself the trouble and go somewhere else. CorporateManager: Oscar Cabrera oscar.cabrera@armcus.com
- AdvisorySTUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
- AdvisoryThe hotel is implementing the reservation scheme for their specialty restaurants according to the number of nights of lodging of each reservation. The above in order to ensure a better service and logistics of guest service.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed