Occidental at Xcaret Destination - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

25639 reviews

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  Family and friends at Barcelo

  We found a new home at Barcelo and met new friends that treated us like family. Max, Iris, Sandra y Ale were relentless with genuine smiles, laughter and kindness that lifted our spirits for years to come. If you get a chance, try the Nic te Ha smoothie and read the romantic, Mayan legend behind the breakfast pick-me-up.

  Jun 22, 2025
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  Great scenery lacking other things

  First off, I will say that the grounds are beautiful and the nature and animals surrounding everyone and everywhere was amazing. However, I felt most of the staff here were not very friendly. The housekeepers and waiters were wonderful but overall the front desk staff and bartenders, etc were not very inviting. When we first arrived , we were barely greeted by the woman at the front desk with no smile. Rushed through the check in and then asked if we wanted a drink only to come back and say they were out of waters and we had to come back in an hour to get our room. Unfortunately, I hardly enjoyed the food at all. The buffets for each meal were lacking and had the same foods most days that weren’t very good. I had a hard time trying to find something I liked everyday. I wasn’t impressed with the fine dining either. My best meal was the steakhouse but overall, I was hoping for a better experience with dining. The main pool was super loud and there was construction or renovations going on behind it which made it even louder. There wasn’t much choice for people to go to a more quiet pool unless you were in the “first club” so I found it hard to relax while being here. After asking for my room to be moved as it was close to construction…we requested top floor and it was still very loud every day all day into the evening. We enjoyed walking around and looking at all the scenery. We enjoyed having a massage at the spa and we had a great time with the dolphins.

  Jun 20, 2025
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  Stay somewhere Else

  We were recommended to go to Occidental at Xcaret Destination by family friends who had been timeshare members. They traveled with us, not as timeshare members, and remarked on how much worse the service and amenities are in the regular areas. We were not impressed when it came to food buffets and fine dining. All around the service was downright dismissive and rude. We will not be returning. We found that we could do Xcaret park in one day and didn't need to stay at a resort connected to it and pay so much more than other resorts. The public bathrooms smelled bad, and we turned around and walked out of some of them. We travelled with family, extended family, and friends and none of us were impressed.

  Jun 18, 2025
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  Bad service

  I deffinetly not reccomend this hotel, the instalations are old, the staff at the check in had no clue that we had booked a king size bed even though it said it in the reservation, and they never tell you were your room is, so you just have to wonder around the hotel to find your room because the staff will not give proper instructions towards finding your room, it is very disappointing that a hotel that is located in Xcaret doesn't have the same high standarts as the parks.

  Jun 17, 2025
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  Lacking in customer service

  Housekeeping is the only staff who knows customer service. Always simple greeting with a smile. 95% of all other staff appeared bothered and/or were on their phones. This destination seemed like you are going to come here anyway, so why bother giving you better service. Our friends experience timeshare versus regular visit and they said the service is night and day. Time share visitors are treated like royalty, regular visitors far less. Our visit was family and friends, of all ages. We all came away with the same experience. Do not recommend this place for the price.

  Jun 17, 2025