What We Love
- The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.
- The pools will be your dream spot for lounging the day away. The swim-up bar will be your favorite.
- Hands down - top-notch service from this friendly staff at the resort.
Things to Know
- Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.
- Book a Royal level room - exclusive restaurant, concierge, private pool, VIP check-in/out.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Occidental at Xcaret Destination is nestled in a tropical wonderland of natural foliage, unique wildlife and cobblestone paths. This all-inclusive, ecological gem has a meandering river that flows throughout the resort and straight to the pools. It's just what you and the fam envisioned – paradise.
All-inclusive means stress-free getaways: drinks, food and activities at your resort are included in the price of your vacay! Friendly games of ping pong, tennis and mini golf are definitely on the day's docket, but so is some pool time. And, a major bonus - Xcaret Park is located next door. Yep. Pretty sure you're going to love it here.
Get MORE from your getaway to Occidental at Xcaret Destination. Now through the end of 2020, guests staying at a Royal Level room will get these additional perks exclusive to CheapCaribbean customers:
- Personalized welcome letter upon arrival.
- Bottle of rum/tequila/wine in room on arrival.
- An additional $200 in resort discounts.
Location
Quintana RooProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19042 reviews
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Apr 04, 2020Pool side
My wife and I spent a week. 2nd year in a row. First time we took the kids and they will have the great memories for ever. I was looking for another resort with similar wildlife, jungle type environment. Occidental at Xcaret beats all others I looked at hands down! At the pool, Lilly, Jessie and Mauricio were fantastic! Lots of fun to be around! Great time, lots of laughs.
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Apr 01, 2020Horrible Hospitality, Front Desk staff is an absolute joke!
I don't even think I can begin to explain how horrible my stay was at Occidental in Cancun, Mexico! The Front desk clerks including the management team gave us the most horrible experience in the 30 years I've been travailing. First off we ended up flying in sooner that expect. After a long flight we called the resort and asked if we can pay for an early check in because we had 7 hours to spare they said yes. Showing up to the hotel it was completely different story and was not able to check in to our rooms or any of our all inclusive that was already paid for because our check in was not until 3:00pm. We spoke to the manger on duty and he said he we can wait on the couch for 7 hours until a room is available. The purpose of the trip was for my sisters weeding at Hotel Xcarete. We ended up having to buy a $100 day pass to her hotel in order to eat and shower! Long story short because I cant fit everything. When we went to check out for our trip after 5 horrible days they said we couldn't leave due to them never receiving a $4,000 payment! They let us stay 5 days all inclusive and waited to tell us last minute before our flight that they never received a payment but we all had our receipts! I let them know we would miss our flight but did not care and had me going back and fourth for almost 3 hours about wanting me to pay again! Finally two other party's came up with the same exact issue! They stated that they did not receive payment and we needed to put a card on file to pay again or we couldn't leave the resort! I've never in my life have had this experience and came across such an unprofessional resort/hotel! I would NEVER recommend anyone to stay here! I can not believe they have people like this and managers working at the front desk as the face of the resort representing the brand! No hot water for two days, gave us the wrong room for two days! From start to finish a nightmare. Only good thing I can say is that the workers at the restaurants had some sense and hospitality and actually tried to make our trip fun. Go to Hotel Xcarete, such amazing hospitality from start to finish and we didn't even have a room only a day pass and no one treated us any different than any other guest! Hopefully someone sees this and really takes this serious! No one should ever feel like this or be treated like this on a so called vacation!
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Mar 29, 2020Beautiful resort with friendly and attentive staff
My husband and I took our grandson here for a week. We got the Xcaret inclusive option which was awesome because it's a very short walk to Xcaret. What is NOT a short walk is the distance to the outer lying buildings where our room was! LOL. It took awhile to get our bearings the resort is so spread out - but once we did it was a piece of cake. It is very lush and jungle like - I didn't get much of a beach feel except at the buffet which over looks the ocean. Activities are at the pool during the day.. but again so spread out. I honestly wouldn't recommend this resort for families .. I feel it is geared more toward adults who are looking for a quiet relaxing atmosphere. We greatly enjoyed Xcaret Park - especially the lazy river that winds through caves the length of the park. It was so much fun! We also booked a shoot with Ocean Photo and had a blast taking photos at the beach, the ruins and hotel grounds. Juan/John was so fun, talented and very intent on getting creative photos... and yes we spent a small fortune on the CD .. but no more than we would have spent on an excursion. It was a wonderful experience - but plan on spending $500. Prices were laid out very clearly ahead of time. We felt it was well worth it. We found the food to be worthy but geared more towards adult tastes and not much in the way of bean burritos or mac n cheese for our grandson. We enjoyed the fresh fruit that was always available. Staff went out of their way to greet us every time and always worked with smiles on their faces. We were approached about their "vacation club" but by no means pressured at all and only talked to about it one time. All in all this was a fantastic trip (ending right before the coronavirus onslaught) .. I don't think I would return with children but definitely with adults.
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Mar 28, 2020
Vacation at Occidental Xcaret
This was my boyfriend and I first trip together.bith of us previously have visited Mexico. There is no words to describe how beautiful this resort is. If you like nature and animals, this is the place for you.The working staff catered to anything you needed. Always pleasant. Always had stocked beverages daily and our room was clean. On day 2, many advertised choices of restaurants and exertions were cancelled due to the Covid.By day 3, it took us an hour to find what was open just to eat dinner. We gladly accommodated and was understanding. Management did not accommodate any incentive for the loss options as advertised. The downside was we went through Bookit.com. I confirmed on March 15 with Bookit prior to leaving. Had confirmation numbers to prove our stay was paid. When we arrived to the airport, we called the hotel to confirm our reservation. Was told yes. The date was the 18th...nothing was known at this time about Bookit yet but the hotel was well aware. Upon arrival to the hotel,we were then told nothing was paid. Had to pay for our stay again. We had no way of knowing if Occidental really recieved their payment or not. Unsure if both Bookit and the hotel scammed us. We were not offered an discount and no one from management ever took the time to accommodate the situation. Our stay was 7 days. Had to check out 3 days early due to borders closing and cancelling of flights. We were denied our money back for the unused 3 days.This obviously was an unique situation. We would have gladly accepted a credit to return to this beautiful resort. Was denied. Ownership and management need to evaluate strategies of customer service. We wanted to return later this year with our families...
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Mar 27, 2020
Thank you
Had nothing short of a fantastic time! Staff was friendly, beautiful hotel and an extremely comfortable bed to sleep on.Our room refrigerator was stocked daily with ample water (I drink a lot of water).Plenty of activities/tours offered to book with on premise.