What We Love

  • The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.
  • The pools will be your dream spot for lounging the day away. The swim-up bar will be your favorite.
  • Hands down - top-notch service from this friendly staff at the resort.

Things to Know

  • Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.
  • Book a Royal level room - exclusive restaurant, concierge, private pool, VIP check-in/out.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Occidental at Xcaret Destination is nestled in a tropical wonderland of natural foliage, unique wildlife and cobblestone paths. This all-inclusive, ecological gem has a meandering river that flows throughout the resort and straight to the pools. It's just what you and the fam envisioned – paradise.

All-inclusive means stress-free getaways: drinks, food and activities at your resort are included in the price of your vacay! Friendly games of ping pong, tennis and mini golf are definitely on the day's docket, but so is some pool time. And, a major bonus - Xcaret Park is located next door. Yep. Pretty sure you're going to love it here.

Get MORE from your getaway to Occidental at Xcaret Destination. From December 23, 2021 through December 22, 2022, guests staying in a Royal Level room will get these additional perks exclusive to CheapCaribbean customers:

  • An additional $200 in resort discounts (per room, per stay; applicable services vary by resort; restrictions apply).
  • Room location within close proximity to the beach (based on availability). 

Location

Quintana Roo
Cancun International Airport (CUN) : 30 miles

Property Information

Year Built: 2002
Last Renovation: 2016
Accessible rooms: 8
Floors: 3
Total rooms: 765

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Resort Details

Dining

Guests can enjoy A la carte and buffet-style dining experiences with a variety of cuisines.
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Amenities

Room service, housekeeping, an exercise gym, spa and more luxurious amenities are available.
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Activities

The resort offers animal watching, direct access to the beach, water sport and more!
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Hotel Advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory The hotel is implementing the reservation scheme for their specialty restaurants according to the number of nights of lodging of each reservation. The above in order to ensure a better service and logistics of guest service.
Advisory The state of Quintana Roo will be charging a sanitation tax of $2.50 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 24514 reviews
  • 1.0 star tripadvisor rating
    WORST Vacation of My Life

    I travel to Mexico often (2-3 times a year) for vacation and always stay at all-inclusive resorts. I chose Occidental at Xcaret this time because it is a family resort and we were bringing children (8 adults, 4 children). This experience was terrible in comparison to many resorts I've visited and I will explain why. To begin with, we booked & paid for 3 Junior Suites w/an advance request for our rooms to be located near each other. I know the location can't always be helped. Regardless, we arrived at the resort late on Sunday evening, June 9. After discovering our rooms were all scattered far from each other, we again asked if they could accommodate us to be closer. Instead, the hotel placed 8 of us (YES! EIGHT OF US) in a master suite and acted as if they were doing us a favor! They placed the remaining 3 travelers in a down-graded room ("deluxe room"~ not a Jr. Suite) on the other side of the resort with the promise to move them closer the next day. Moving is a hassle, but it was late, we were all extremely hungry & tired, including the kids. So, we reluctantly agreed. Truthfully, we felt like we had no choice & were backed into a corner. The next day the 3 travelers were indeed moved to a closer suite, but the other 8 remained in one suite. It was miserable, we were crowded, we had no room to unpack our things, and 2 of the kids had no choice but to sleep on a floor couch cushions (this was NOT a pull out couch - it was a couch cushion on the floor) and one child in a rollaway bed. We requested additional blankets, but only received sheets! To make matters worse, housekeeping did not even clean our suite. Imagine 8 people living in a room together, including 3 kids, without cleaning service. Now imagine this after they spent the money for THREE junior suites. We tried to be patient and respectful and make the best of a bad situation, but it was only getting worse and the staff acted as if we were bothering them & asking too much. When we tried to schedule dinners, our family was split into sections with different time slots, and could not sit together. Unbelievable! This was only getting worse by the day. I kept repeating to the staff that we were only asking for what we paid for, but it was getting us nowhere and the attitude was basically there is nothing you can do about it so too bad. On day 3 I insisted on speaking with a manager. I was finally connected with the day manager Claudia. It took all day long for her to get back with me, but she finally added a room (Gee, thanks). Now my brother and his family had to move across the resort, but it wouldn't be ready until that night. We were told the bell boys would pick up their luggage from the master suite and deliver it to their new room. That did not happen. We called them that night (yes, another full day had gone by) and they explained there was confusion by the bell boys. They picked up the luggage and delivered it to their new room. Imagine our confusion when after dinner that night, my brother and his family are finally able to go to their new room only to discover it is a SMALL room and their luggage is NOT there, but instead luggage belonging to a different family ~ yes, you read that right. They went into the room to find other people's things. So, in the middle of the night they were forced to take the long trek back to the lobby in the heat and in the dark to get another of the hotel's mistakes sorted out. When I asked them for a cart to take my brother's family back to their room (because I was worried my brother was going to have a heart attack), they sent us all to the bellboys to ask for a ride. When we made our way to the bell boys, they explained to us that they cannot do that, nor do they EVER give guests rides to their rooms, and they were genuinely confused why the lobby staff would send us to them. The staff's response, "too bad". Prior to this, I literally asked Claudia if they lie to their guests and she flat out said YES. I told her I was going to give a bad review and she said ok. They did not care and it was very obvious. The night manager (Gustavo) called me that night after I left a message for him to call me and he made empty promises that were never honored. He offered that we could finally have a family meal together in the steakhouse on Friday night (the last night of our vacation) and he would seat all 11 of us together "even though they never do that" but he would make sure it would happen for our hassles and he would make sure it was a very special dinner for our family. We arrived to the dinner (scheduled by the hotel at 9 PM UGH) to be seated at a table meant for 8, squeezed together, only to be rushed through dinner because it was late, to be told they were out of certain items on the menu, and there nothing special about it. To add further insult to the injury, the hotel scheduled our return transportation to the airport FIVE full hours before our flight was scheduled to depart and they gave us no notice that it would leave that early. We found out one hour before time to leave! We weren't given time to eat breakfast or pack. All 11 of us were forced to pack up within an hour and be ready to leave. I had asked if they could move it back since our departing flight was not until 3:30 PM and they said no. We were forced to leave earlier than we should have on our last day of vacation and forced to sit in the Cancun airport with 4 children for 4 hours. We had to feed them at the airport where we paid $80 for four slices of pizza and 4 drinks. Oh one other things, we had to send a small amount of the kids clothes to be laundered because they'd become mildewed in our overly-crowded room ~ there was nowhere to hang anything. It was 11 pairs of boxer shorts for 2 small boys, 4 swim trunks, 2 bikini tops and 2 t-shirts ~ I guess about half a bag of laundry. That was $152 USD. The food is terrible, the drinks aren't great, everything onsite is way overpriced, but by far the worst is the CUSTOMER SERVICE. I love Mexico and I'll continue to go, but never to this resort again. Literally ANY OTHER RESORT IN MEXICO is so much better. I can't figure out how this resort has good reviews except that maybe they are ghostwriters ~ there is no way that many people haven't gone to other resorts there that are so much better. In all, my family spent over $20k for a terrible vacation with terribly rude staff who could not even provide the accommodations they sold us. We did not get what we paid for AT ALL. Honestly, the only staff member I can compliment who actually tried to help us was Alfonso at the front desk, but there was not much he could do to help. Everyone only apologized and then lied to us, and pushed us off on the next staff member who could not/would not help. Diego in the photography store was great, but I don't think he is part of Barcelo. Lastly, I tried to file complaint on Barcelo's website. Of course, the complaint portion of the website does not work. Lobby staff could not help with that either. You really are at their mercy and they really do not care. Once you are there, there is nothing you can do about it.

    Jun 20, 2024
  • 5.0 star tripadvisor rating
    our family want to come back next year

    We would like to send special Thank You to Eva from First Club Office. She made sure our family had always what we wanted and went above and beyond to make our stay enjoyable. We will be back in March next year.

    Jun 20, 2024
  • 1.0 star tripadvisor rating
    A place where you are disrespected and fed horrible food daily

    Whoever is making decisions about how this place operates shows signs of outright disrespect towards their guests. Immediately upon arrival, you are greeted by all of the things that you are not allowed to do such as eat at restaurants or beef fed food that is worth eating by human beings.we felt marginalized and disrespected the entire time we were there. On top of that when I brought this problem to the concierge, she ended up trying to sell me on a timeshare meeting like we would ever spend any money or time at Occidental after this experience.

    Jun 19, 2024
  • 1.0 star tripadvisor rating
    Poor service

    From our arrival I remind them our birthday holiday, and nobody in there took care of it, our room got some a/c issues too and nobody cares about it until next day of the stay

    Jun 19, 2024
  • 5.0 star tripadvisor rating
    Best Family Vacay

    I would recommend this hotel to all my friends. It is very family friendly and even though my two boys are adults, it was definitely a great experience for them to! They had a blast and would love to go back again.

    Jun 19, 2024