What We Love
- The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.
- The pools will be your dream spot for lounging the day away. The swim-up bar will be your favorite.
- Hands down - top-notch service from this friendly staff at the resort.
Things to Know
- Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.
- Book a Royal level room - exclusive restaurant, concierge, private pool, VIP check-in/out.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- D' OrientalA la carte gourmet Asian restaurant. Serves dinner. Resort wear required.
- El LagoSnack Bar. Serves lunch.
- El PescadorA la carte seafood delicacies. Serves dinner. Resort wear required.
- Kids ClubCatering to the little guys. Serves lunch.
- La HaciendaA la carte authentic Mexican culinary specialties. Serves dinner. Resort wear required.
- La PiazzaPizzeria. Serves dinner. No reservations are required.
- Le BuffetInternational buffet-style dining. Serves breakfast, lunch, and dinner (theme nights featured during dinner service).
- Los OlivosA la carte Mediterranean and Italian restaurant. Serves dinner. Resort wear required.
- Paco's TacosTraditional casual Mexican fare. Serves dinner. No reservations are required.
- Sonora GrillA la carte Mexican Steakhouse. Serves dinner. Resort wear required.
- The Royal Level RestaurantA la carte dining. Serves breakfast, lunch, and dinner. Open to Royal Level guests only.
Guests reserving a Royal Level category will receive unlimited A la carte dinner reservations during their stay. - Various Lounges/BarsQuench your thirst at 11 bars including nightclub and lounges on the grounds of The Occidental at Xcaret Destination resort, serving exotic tropical cocktails and all your favorite beverages.
- Various Restaurants11 restaurants serving international cuisine. (Including Royal Level a la carte restaurant exclusive only for Royal Level clients).
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting,Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting, Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Video games†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas†
- Business Services†
- Internet Access†
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Contact hotel directly for pricing and availability.
† Fees may apply
- Animal watching †On-site Dolphinarium with tours.
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKids Club with supervised activities for children ages 4-12.
- Direct access to a beach
- Diving †On-site dive shop offering a variety of dive trips ($).
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolSeven freshwater swimming pools with drink service, including the kids club pool and the salt-water pool for adults only.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 3 lit tennis courts on-site.
- Golf †Golf course located within 10 miles of property.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Family and friends at Barcelo
We found a new home at Barcelo and met new friends that treated us like family. Max, Iris, Sandra y Ale were relentless with genuine smiles, laughter and kindness that lifted our spirits for years to come. If you get a chance, try the Nic te Ha smoothie and read the romantic, Mayan legend behind the breakfast pick-me-up.
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Great scenery lacking other things
First off, I will say that the grounds are beautiful and the nature and animals surrounding everyone and everywhere was amazing. However, I felt most of the staff here were not very friendly. The housekeepers and waiters were wonderful but overall the front desk staff and bartenders, etc were not very inviting. When we first arrived , we were barely greeted by the woman at the front desk with no smile. Rushed through the check in and then asked if we wanted a drink only to come back and say they were out of waters and we had to come back in an hour to get our room. Unfortunately, I hardly enjoyed the food at all. The buffets for each meal were lacking and had the same foods most days that weren’t very good. I had a hard time trying to find something I liked everyday. I wasn’t impressed with the fine dining either. My best meal was the steakhouse but overall, I was hoping for a better experience with dining. The main pool was super loud and there was construction or renovations going on behind it which made it even louder. There wasn’t much choice for people to go to a more quiet pool unless you were in the “first club” so I found it hard to relax while being here. After asking for my room to be moved as it was close to construction…we requested top floor and it was still very loud every day all day into the evening. We enjoyed walking around and looking at all the scenery. We enjoyed having a massage at the spa and we had a great time with the dolphins.
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Stay somewhere Else
We were recommended to go to Occidental at Xcaret Destination by family friends who had been timeshare members. They traveled with us, not as timeshare members, and remarked on how much worse the service and amenities are in the regular areas. We were not impressed when it came to food buffets and fine dining. All around the service was downright dismissive and rude. We will not be returning. We found that we could do Xcaret park in one day and didn't need to stay at a resort connected to it and pay so much more than other resorts. The public bathrooms smelled bad, and we turned around and walked out of some of them. We travelled with family, extended family, and friends and none of us were impressed.
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Bad service
I deffinetly not reccomend this hotel, the instalations are old, the staff at the check in had no clue that we had booked a king size bed even though it said it in the reservation, and they never tell you were your room is, so you just have to wonder around the hotel to find your room because the staff will not give proper instructions towards finding your room, it is very disappointing that a hotel that is located in Xcaret doesn't have the same high standarts as the parks.
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Lacking in customer service
Housekeeping is the only staff who knows customer service. Always simple greeting with a smile. 95% of all other staff appeared bothered and/or were on their phones. This destination seemed like you are going to come here anyway, so why bother giving you better service. Our friends experience timeshare versus regular visit and they said the service is night and day. Time share visitors are treated like royalty, regular visitors far less. Our visit was family and friends, of all ages. We all came away with the same experience. Do not recommend this place for the price.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe hotel is implementing the reservation scheme for their specialty restaurants according to the number of nights of lodging of each reservation. The above in order to ensure a better service and logistics of guest service.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $2.50 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed