Occidental at Xcaret Destination - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

25475 reviews

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  Amazing

  Amazing hospitality from staff. Clean and comfortable rooms! Beautiful pools, beaches and restaurants. Being able to walk next to native wild life is a once in a lifetime experience. Already talking to my husband about coming back next year!

  Apr 26, 2025
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  Best holiday ever!!!!

  Hotel is awesome! We stayed in the Royal Level and are glad we did, there are exclusive areas for Royal guests throughout the hotel and the Royal Restaurant food is exceptional! Room was traditional and very spacious. I could do with a refurb to make more modern in our personal opinion but this didn’t detract from our stay. Pool areas are fab! Remember to book your Al La Carte restaurant bookings in advance to avoid disappointment! Hotel has 2 entrances to Xcarat park, we took advantage the special pass offer which gave us access to the park throughout our whole stay! A photo package (including all photo point, photographer and experience photos) for whole duration was only $90 which we thought was great value! A special shout out to the Reception staff at the Royal - Sofia, Iris, Ale and all others who made our stay so special! We would absolutely recommend and would absolutely come back! Thank you!

  Apr 25, 2025
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  Love occidental Xcaret

  Our 23rd trip to occidental Xcaret. We are members and glad we joined. It is all inclusive and anyone who says it isn't is lying. Love the beach, the restaurants and the atmosphere. Those lying about time share are delusional, they do not sell timeshare, it's prepaid vacation and we use it all the time. With additional rci packages it is transferable to many other locations. We have brought groups of 44 down using our account and our guest were treated same as us as members. Awesome resort awesome people You less than 5% that are complaining You got serious sticks up your butt Just stay away we don't want your whiney azzes here and have to listen to your crap

  Apr 23, 2025
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  Worst experience e ever just came for. Wedding

  The worst hotel ever since we got here. It took lots of time to register even if they have all out information ready. We are a big group so we know what they gave to some of us. The service EVERYWHERE not nice . Very dark at night I spent 30 minutes to get to my room from lobby. No help or se unity anywhere. Need more directions to buildings. The A/C is set at 17 C degrees and I tried to change it to 25 the max there is and never changed I had to wake up all night to turn it off then turn it on? I reported it at 6:15 I. The morning as well as I requested some hair conditioners and body lotion , no body lotion and I asked this afternoon for conditioner and they said they do not manage that. Also ROASHES IN MY ROOM!!!!! They said oh we will remove them !,!!,. WTH , spray spray the rooms . What a bad experience my first and last time in Barcelo hotels. There is more but all related to service

  Apr 23, 2025
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  We will be back!

  This was my second stay at the Occidental Xcaret resort. Last year, I had a regular suite and it was terrific. This year, I upgraded to a Royal Suite, and I will be booking Royal in the future. The added benefits of the Royal accommodations allowed my family to experience the full range of what this resort offers. The Royal areas were tranquil and peaceful. However, my 20-year-old daughter loved the other resort areas, like the pool bar, with more enthusiasm (music, energetic water aerobics classes, etc.) My elderly mother appreciated that, as a Royal guest, she could get consistent transport (the transport mini golf cart-like shuttles arrive every 5 minutes or so in front of the Royal Front Desk) to navigate the extensive, beautiful property. We also booked our airport transport with the hotel, which was great. I’m from Hawaii. I initially made the journey to the Yucatan Peninsula because it is easier for my elderly mother to make the short journey from her home in the continental US to Mexico than to get to Hawaii. However, I will continue to visit this resort because, compared to Hawaii, the quality and service are far superior. The resort encourages and cares for the animals that live on the land. Walking around and being amongst so many neat animals doing their own natural thing is so cool. The people are genuinely friendly and welcoming. You don’t need to leave the resort for anything. There are shops, a pharmacy, and even a medical provider- if necessary. There are Mayan ruins on the property. The all-inclusive resort includes entertainment. We loved the Mexico show, which featured dance and costumes depicting various phases of Mexican history. The Mayan ceremony was awesome, and the evening piano singer was excellent too. We loved the food, especially the extensive selection at the buffet. While everyone we encountered was hospitable, several people made our stay even more enjoyable. The bell staff- Moises and Alsalmo, Sophia and Alicia at the Royal Front desk were all very kind and helpful. Ignacio was our carrito driver, and his energy was so joyous. Ricardo and Russell in the Le Buffet restaurant provided superb service and shared interesting details about the local culture and Mayan history. Francisco, our server in the Royal restaurant, was great, and Selene, the pool server at the Royal pools, both went above and beyond to make us feel welcome. Jorgi in Security was great in ensuring my daughter returned safely from the late-night entertainment. While we were not interested in becoming members or listening to the timeshare presentation, Jamie was super kind and gave us a nice tour of the property. We always felt safe, welcome, and had a great time. I wish I had remembered more names. We will most definitely be returning.

  Apr 21, 2025