Occidental at Xcaret Destination - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

26104 reviews

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  Excellent resort and great people

  Arielito Gamboa is a excellent worker, a great show host, responsible, and attentive to. I would recommend this resort to my family and other friends.

  Nov 13, 2025
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  Zumba was fun

  I loved my vacation there it was so perfect !!! Ariel was awesome and made us laugh a lot with the Zumba ! And we loved the activities. We also loved Javier at the bar ! Lots of laughs and fun and the beach was awesome. Would defiantly go again 100 percent.

  Nov 13, 2025
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  Pass - Avoid the disappointment!

  Yes, my review is in bullets because I started typing it in my notes from the minute we arrived. Just some general background. We were there to celebrate my aunts 60th birthday. There were about 6 families ranging from 3 - 6 people in each. So yes, it was a large group. Which meant we were fully aware that not in all restaurants we would be seated together, understandably. -No room service (free) at an all inclusive hotel (whattt?!) My kids were super bummed. -for the price you pay and the humidity, they should at least greet you with cold beverages at your arrival. (not a big deal but would have been nice) -One service lady for a huge pool. She couldn’t serve us until an hour and half after I initially asked for a drink. She responded by saying she “can only carry 14 drinks and she is two trips booked” -refrigerator doesn’t chill. I called to get it serviced and the person on the phone said that if I want cold drinks it’s best I fill the bucket of ice and put them in there -the ac was “fixed” 3 times in our 4 night stay. It finally worked on the last night. It was rough sleeping, the humidity was so bad. This was probably the worst from all. -misinformation from front desk to Xcaret offices. We were told to not worry about transportation. Turns out if you don’t buy your tickets at the xcaret office, they don’t include transportation. Mind you it’s a 6 min drive. It’s cost an additional 80 dollars for us to get to Xplor which i found ridiculous. But we had to pay. Also, only a few of the big kids went. The majority of the group had little kids so we all stayed back. -lots of poop around the pool. We told two employees, one even took pictures. It was never resolved. -the Le Buffet has a foul smell. Something is rotting in the left corner of the self serve area. -only restaurants that require reservations have AC. Aside from LE Buffet... The food was not great here but felt forced to come here for the AC and to just enjoy our food with out flies, mosquitos and sweating from every part of your body. -we stayed 4 nights, tried to make reservations for dinner, there was only 3 restaurants available for the next 4 days. We were the first ones in line the first day of our arrival because I read about this so I thought I would have plenty of choices. Nope, i was wrong! -I didnt want to be critical about the food because everyone comes from different places with different food interests but the food was barely passing. One of the nights we went to town to enjoy a delicious dinner. -lastly but more importantly the service. From the front desk to the pool side service to the Le Buffet or the Tacos place, goodness why is everyone so mad. Clearly they are unhappy with their job place. They forget the drinks you ask for, roll their eyes and just look upset. Unfortunately I do not recommend. Look somewhere else. Spend your money somewhere else. You’ll thank me later.

  Nov 13, 2025
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  GREAT PLACE FOR FAMILY VACATION

  the hotel is very large with tons of activities. food was good, the steak house was my favorite, from steak to sides all was very tasty. there was a bit of noise in the first floor. house keeping was loud, but i think thats just part of what happens when you are ground floor. beach was stunning, ruins and green areas very pretty. staff was friendly, lots of activities for kids. buffette was well sorted and tons of fresh options

  Nov 12, 2025
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  Birthday Party Trip

  We celebrated my wife’s birthday party at Xcaret Occidental with 25 people and we had a really good time. From the moment we checked in until check out the staff was very helpful, the buffet personnel was fast with their service and always had a good attitude towards customers. The personnel at the bars were fast and had a good selection drinks. Walking around we good to encounter different types of animals which the kids loved. Overall an amazing experience.

  Nov 11, 2025