What We Love

  • The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.
  • The pools will be your dream spot for lounging the day away. The swim-up bar will be your favorite.
  • Hands down - top-notch service from this friendly staff at the resort.

Things to Know

  • Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.
  • Book a Royal level room - exclusive restaurant, concierge, private pool, VIP check-in/out.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Guests can enjoy A la carte and buffet-style dining experiences with a variety of cuisines.
OnSite Dining
  • D' Oriental
    A la carte gourmet Asian restaurant. Serves dinner. Resort wear required.
  • El Lago
    Snack Bar. Serves lunch.
  • El Pescador
    A la carte seafood delicacies. Serves dinner. Resort wear required.
  • Kids Club
    Catering to the little guys. Serves lunch.
  • La Hacienda
    A la carte authentic Mexican culinary specialties. Serves dinner. Resort wear required.
  • La Piazza
    Pizzeria. Serves dinner. No reservations are required.
  • Le Buffet
    International buffet-style dining. Serves breakfast, lunch, and dinner (theme nights featured during dinner service).
  • Los Olivos
    A la carte Mediterranean and Italian restaurant. Serves dinner. Resort wear required.
  • Paco's Tacos
    Traditional casual Mexican fare. Serves dinner. No reservations are required.
  • Sonora Grill
    A la carte Mexican Steakhouse. Serves dinner. Resort wear required.
  • The Royal Level Restaurant
    A la carte dining. Serves breakfast, lunch, and dinner. Open to Royal Level guests only.

    Guests reserving a Royal Level category will receive unlimited A la carte dinner reservations during their stay.
  • Various Lounges/Bars
    Quench your thirst at 11 bars including nightclub and lounges on the grounds of The Occidental at Xcaret Destination resort, serving exotic tropical cocktails and all your favorite beverages.
  • Various Restaurants
    11 restaurants serving international cuisine. (Including Royal Level a la carte restaurant exclusive only for Royal Level clients). 
Room service, housekeeping, an exercise gym, spa and more luxurious amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting,Offsite†
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Sauna
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking
  • Video games†
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services

  • Contact hotel directly for pricing and availability.

† Fees may apply

The resort offers animal watching, direct access to the beach, water sport and more!
On-Site Recreation
  • Animal watching †
    On-site Dolphinarium with tours.
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Kids Club with supervised activities for children ages 4-12.
  • Direct access to a beach
  • Diving †
    On-site dive shop offering a variety of dive trips ($).
  • Fitness center on-site
  • General †
    WATER PARK: We’re excited to unveil “Barcy Club,” a new family water park, offering fun, adventure, and unforgettable memories for every guest.
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool
    Seven freshwater swimming pools with drink service, including the kids club pool and the salt-water pool for adults only.
  • Sauna
  • Spa †
  • Steam bath
  • Tennis court
    There are 3 lit tennis courts on-site.
Off-Site Recreation
  • Golf †
    Golf course located within 10 miles of property.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 26196 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful Occidental

    Wonderful staff. Beautiful setting. Gorgeous pools.we stayed in the Royal area and were treated like royalty!

    Dec 09, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Mediocre Resort...

    After reading reviews for this resort before my trip (this was a group trip, and I did not choose the location), I actually expected my stay to be much worse. However, while better than I expected, I still would not return or recommend this resort if you enjoy good food or luxury accommodations. I booked a Royal room, but the rest of my party was in the main part of the resort, so I used a mix of both Royal and regular amenities. My Royal room was decent - it was clean and had great AC, but I really felt the bathroom left something to be desired for the resort's highest-level room. The jetted tub was unappealing, with dirty-looking jets, and the bathroom as a whole felt dated. The restaurant in Royal was decent. I very much enjoyed the breakfast every day. Dinner and lunch here were better than the rest of the resort, but I wouldn't say it was high-level fine dining. The service at the Royal restaurant was lovely. The food around the rest of the resort was not for me at all. I didn't like the look of most of the buffet food (I questioned how long it had been sitting out), and there is an issue with flies at the beach buffet. The steak specialty restaurant wasn't great, as I got a bad cut of a fillet. Food is a big highlight of travel for me, and overall, it was disappointing. I will say, the grounds are very clean, the wildlife is awesome, and I really enjoyed the lagoon with no seaweed! These were the highlights for me.

    Dec 08, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Annual Family Trip

    Would not book this this place ever again - even if I had a credit. Loved the wildlife but the lack of amenities rights you have if you’re not a member are rediculous.

    Dec 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing stay

    Love the whole atmosphere and wildlife and the staff and all the services offered. Definitely g onna return and recommend to anybody

    Dec 07, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great family trip!

    The Occidental website does not do justice about the resort. It is beautiful and it's proximity to Xcaret makes you feel as though it is all one big resort. Fabulous place to go with kids. They never got bored...which is a lot to say for two 7 year old twins and a 10 year old! The food is 'just ok' but every thing else was 5 star!

    Dec 04, 2025
Hotel Advisories
  • AdvisorySTUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
  • AdvisoryThe hotel is implementing the reservation scheme for their specialty restaurants according to the number of nights of lodging of each reservation. The above in order to ensure a better service and logistics of guest service.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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