What We Love

  • Evocative architecture and decor inspired by ancient Mayan Culture. 
  • Spacious Jr. Suites with cozy bathrobes, slippers, a furnished balcony and 24-hour room service.
  • Gluten-free, vegetarian and vegan menu options available at each of the a la carte restaurants.

Things to Know

  • The resort is only 15 minutes from the airport. 
  • Upgrade to the Preferred Club and enjoy exclusive access to the adults-only pool.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Picture the vacation of your dreams at Now Sapphire Riviera Cancun. This resort’s Unlimited-Luxury® provides complete and utter relaxation – and it’s all taken care of for you.

Now Sapphire Riviera Cancun is all-inclusive, meaning a stress-free getaway for everyone: drinks, food and activities are all included in the price of your stay! Tee off with complimentary green fees at Grand Coral Riviera Maya Golf Course or explore the world’s second largest coral reef just off the shores. Spend the day at Xcaret and learning about Maya history or hop on a bicycle tour for a great way to see the resort and the natural beauty around you. When you want some peace and quiet, retreat to your spacious Jr. Suite and relax in cozy bathrobes and slippers on the furnished balcony. Don’t feel like dining at one of the resorts gourmet restaurants? Get your delicious cuisine delivered with 24-hour room service. At this resort, you get to live in the Now™.

Unlimited-Luxury® perks include:

  • Unlimited domestic and imported alcoholic beverages, including house wine
  • 24-hour room service food and drink
  • In-room mini bar with beer, bottled water, soft drinks (restocked daily)
  • Rooms with a private balcony or terrace and a hydro-tub
  • All kinds of activities - climbing wall, dance lessons, a casino and more
  • Theme nights and lively outdoor entertainment
  • Sip, Savor & See with other nearby resorts

Get MORE perks from your getaway to Now Sapphire. Now through 2020, guests will get these additional perks exclusive to CheapCaribbean customers:

  • Welcome letter
  • Complimentary in-room snacks
  • 25% spa discount
  • An in-room breakfast

Guests staying in upgraded room categories* will receive the above perks, plus these luxury inclusions:

  • 15-minute Shiatzu Chair Massage
  • 20% off romantic dinners
  • 20% off wine bottles
  • 20% off exclusive wine cellar dinners

Please note, not all reservations qualify for the above VIP inclusions & added values. Read all conditions here to see if you're eligible.

*Eligible upgraded room categories include all Preferred Club rooms (minus Preferred Club ROH).


Puerto Morelos
Cancun International Airport (CUN) : 14 miles

Property Information

Last Renovation: 2019
Total rooms: 327


Resort Details


Various restaurants and bars offer guests casual or elegant dining experiences.
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The resort offers 24-hour room service, concierge, a spa and many other amenities.
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Daily activities allow guests to tee off, ride waves, work up a sweat and more!
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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Advisory The hotel is working on the water park and assembling the structure. This is a closed area and clients are not disturbed by any kind of heavy machinery or noise/dust. There are workers present. The water park area is not affecting the main pool, swim outs or Preferred Club pool, as it is a separate pool where the core zone was. Work is taking place Monday-Sunday from 10am-5pm. Please note renovation dates and times are subject to change at any time without prior notification.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 10279 reviews
  • 5.0 star tripadvisor rating
    Delightful Stay

    We hadn't stayed here for over 8 years, but we came back and it was delightful as we remembered it. We enjoyed the rooms, found the staff incredibly nice and helpful, the food good, and the pool well taken care of. One room in our group had an issue, but maintenance came out to fix it. All in all, we enjoyed our stay a great deal.

    Mar 24, 2020
  • 5.0 star tripadvisor rating
    A very nice stay

    My boyfriend and I were here for a wedding and we had a very nice stay. From the start, transfer service to and from the airport was seamless as was check-in. We arrived and were immediately greeted, checked in and taken to our room. I had arrived with a semi-large group of about 15 and we were all seen and in our rooms within 30 mins. Our room was beautiful and easy to get to. Very clean and accommodating. Like I said we were there for a wedding and there was plenty of closet space for our dedicates. Both my Boyfriend and I sent out for dry cleaning which was also quick and hassle free. Everything is perfectly spaced apart as to not feel crowded, we never felt like one area was more crowded then the other. We always had enough lounge chairs and easy access to the pool/beach. Service once on the resort was fabulous as well, you never went without. Whether it was food, drink or leisure there was always someone there to help or provide for you. The staff was always cheerful and polite and eager to help. My only suggestion is a bigger buffet. I felt like during the breakfast rush the selection was small and you would not have much to chose from if you came on the later end. Other than that I could not say anything bad about my experience there.

    Mar 23, 2020
  • 5.0 star tripadvisor rating
    Great Time!

    I normally write lengthy reviews, but at the moment, any complaints would be trivial. We were there end of February - beginning of March. I will say, we did have a wonderful time, lots of fun, great people, great food, & it's a beautiful resort We met some wonderful people, not only the staff, but guests as well. Right now, I only pray that everyone, from staff to guests are home & healthy. Until next year, hopefully, stay healthy everyone!

    Mar 22, 2020
  • 5.0 star tripadvisor rating
    Had my birthday celebration there with 50 Guests

    It was superb, the food was very good, we eat organic and while they don't advertise as serving organic food, we found that we were very comfortable with their meats and the food was not too sugar-sweet, we really enjoyed it. The staff were very friendly and Orfanel who was our event planner was on point

    Mar 21, 2020
  • 5.0 star tripadvisor rating
    Unforgettable Experience Recommended by Sapphire Employee

    My wife and I had made friends with Gilberto Mora, a restaurant waiter we had met at the Valentin Imperial Maya many years ago. His impeccable service is one of the reasons we had continued to vacation at the VIP year after year. Anywho my wife told me that Gilberto had changed jobs and was working at the Now Sapphire. He told her that it was a "fantastico" resort and that we should come down for a visit. We decided to go down for a short stay and soon realized that we should have booked a longer vacation. We booked a swim out room and the view was breathtaking. The room shared a pool with 5 other swim outs with a view of the Caribbean. The beach and sea were right there! No walking to the beach; You were on the beach. Fantastico! The bar service and restaurant service were exceptional. No waiting for a half hour for a cocktail server to get back to you on the beach. I would go back to the Now Sapphire for the excellent service alone. Also I want to give a shout out to Jimmy at the pool bar. He speaks perfect English and knows his sports. I felt like I was talking to a bartender here in Philly. As for the food I can't speak much to that. Because of the current cronoavirus outbreak we decoded to take most of our meals in our room. We did however really enjoy the chicken BBQ they had by the pool Friday. Excelente! As well as the Japanese cooking show at the Lemongrass Hibachi. Although this resort allows children it will be our new vacation hangout for the next few years. We plan on coming back for a longer stay when they finally get a handle on the caronavirus.

    Mar 21, 2020