These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
The inclusive program includes the following amenities:
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities
- Traditional Temazcal ceremony
Resort Details
- Barefoot Grill
Casual, grilled favorites.
- Bluewater GrillServing seafood specialties.
(Newly Renovated) - Cibu
Serving Mediterranean cuisine.
- Coco Café
Serving premium coffee and deli snacks.
- El Patio(Newly Renovated)
- Fresco
Serving Mexican cuisine.
- GohanComing SoonOcean view, rooftop sushi barExclusive to Indigo Preferred Club guests
- HimitsuTaste the best in Asian Cuisine that includes Teppanyaki tables
- Lemongrass
Serving Asian cuisine.
- Paramour
Serving French fare.
- PortofinoExperience the rich flavors of Italy
- PREFERRED CLUBSky Bar
• Rooftop bar with swim-up section• Preferred Club Indigo guests only• Adults only - Preferred Club BuffetComing SoonInternational buffet exclusive to guests staying in the Preferred Club Tower section
- RendezvousEnjoy a refreshing cocktail in this lobby bar.
- ReviveEnjoy natural smoothies, juices, delicious salads, healthy snacks and more at Revive Bar
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
- Seaside GrillComing SoonGrilled favorites served in a tropical environmentExclusive to Indigo Preferred Club guests
- Sky BarComing SoonRooftop swim-up barPreferred Club guests only
- Various Bars and Lounges
- Moments
- Splash
-Scores sports bar
- The Reef, the Preferred Club pool bar*
- The Sandbar, the Preferred Club beach bar*
*Additional costs may apply
- World Café
International buffet.
(Newly Renovated)
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine†
- Babysitting†
- Children programs
- Concierge desk
- COVID test onsite
- Golf,Offsite†
- Pool†
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine†
- Babysitting†
- Children programs
- Concierge desk
- COVID test onsite
- Golf, Offsite†
- Pool†
- Spa†
- Tennis court†
- Water sports†
- Your special day will be spectacular in our sparkling wedding space facing the sea. A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean sea and an outdoor terrace that is capable of fitting up to 120 people, helping couples celebrate their special day in a breathtaking setting.
† Fees may apply
- BeachRelax and unwind out on the private stretch of white sand beach.
- Children's program, onsite
A lot of fun awaits the little ones in our hotel! The new additions to the Explorer´s Club for children include an aquatic experience which offers slides, games and much more!
A splash park for the kids at the Explorer’s Club, featuring a wading pool equipped with mini slides, splash toys and more.
- Fitness center on-site †
Air-conditioned yoga room available. Adults can take some time for themselves to enjoy our renovated fitness center featuring updated equipment, beautiful views and a new yoga room.
- Gym †A brand new gym located in front of the main pool.
- Pool †
• Available pools are 4
• Bluetooth speakers are not allowed at any pool
- Spa †Spanning nearly 1,950 square feet, the on-site spa offers a full menu of spa packages and à la carte treatments.
- Tennis court †Offering guests tennis/tennis lessons.
- Water activities †
- Hobie cats
- Sailing
- Kayaking
- Windsurfing
- Water aerobics
- Water polo
- Snorkeling*
- Deep sea fishing*
- Scuba diving**Additional costs may apply.
- Golf †
Designed by PGA champion and golf course designer Nick Price, the Grand Coral Riviera Maya is perfect for pros and amateurs alike. Hit the rolling greens in the beautiful Riviera Maya while overlooking the gorgeous Caribbean Sea.
- Indoor/Outdoor Activities- Family-friendly entertainment
- Beach and water volleyball
- Beach soccer
- Ping pong
- Board games
- Big-screen movies on the beach
- Theme nights
- Yoga
- Euro-bungee
- Bicycle tours
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14922 reviews
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Jul 08, 2025Perfect Family Vacation
Our family of four recently travelled to Dreams Sapphire for a week long family vacation. The weather was amazing and the we enjoyed the resort as our home away from home. Pros: 1. The food! We enjoyed several of the specialty restaurants and didn't have a wait to get seated (ate around 6:30pm). The menu selections were amazing and everything tasted wonderful. The staff at the restaurant tried to make each experience the best. 2. The pool. This resort had one very large pool for everyone to share with a bar in the corner. It was nice to have the activities at the pool for everyone to enjoy. The pool was also a little deeper so it made staying cool easy. It also wasn't crowded. I could sit in my float and hardly ever run into someone. 3. The entertainment. The staff puts together a daily list of activities and there is something for everyone. Keeping everything updated on the app was also very helpful. My family enjoyed the pool volleyball, the shows at night, the hair wraps, bracelet making, beach volleyball, etc. Cons: 1. The AC is lacking throughout the resort, including our room. It wasn't as cool as we like and eating in the buffet was very sweaty. The specialty restaurants had AC though! At home we like it to be around 72 degrees F and our room was closer to 75/76. 2. The beach - This is NOT the hotels fault. In July the seagrass is thick and this year was really bad so they had to shut down the beach. 3. The constant offers to "pay more". Do you want a bali bed by the pool? That will cost you. Want to try a coconut? That will cost you. Do you want that sit at the show? You have to buy a bottle for that table. We went to another Dreams resort and never had this level of, if you want something nice it will cost you more. Overall, we would recommend the resort. It wasn't an expensive resort so we knew it wasn't going to be the top of the line resort where celebrities go. We are just a simple family on a nice vacation in Mexico. The resort had the necessities plus a few perks like water slides and fancy restaurants.
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Jul 07, 2025Top notch dinner service
Great service from Edwin de BlueWater restaurant!!!! Awesome restaurant in the all inclusive resort. Very elegant experience
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Jul 06, 2025
Ivan & Sergio
We were served by Ivan and Sergio at the buffet all week. We had an excellent welcome and service. Very attentive and friendly.
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Jul 06, 2025Loyal Hyatt Guests Disappointed by Service at Dreams Sapphire
We just returned from a 10-day stay at Dreams Sapphire Resort & Spa in Puerto Morelos. While the resort grounds are beautiful and many staff members work hard, one key negative experience during the last two days completely changed how we felt about the entire trip. We arrived with World of Hyatt status, yet due to mechanical issues in our original room, we chose to pay out of pocket for an upgrade to continue enjoying our stay. Unfortunately, this gesture was met with a surprisingly cold and unwelcoming attitude from the wait staff at the Indigo Rooftop Bar—a premium space within the resort. We visited the rooftop bar after upgrading, expecting a warm, relaxing experience to match the setting. Instead, we were made to feel out of place and unwelcome. The service was indifferent at best, and there was a clear lack of hospitality. To make matters worse, the rooftop area appeared to be undergoing some light renovations—something not communicated in advance. I’ve included photos in this review to show what the space actually looked like during our visit. For a space promoted as exclusive, it felt incomplete and lacking in service. This encounter left us disappointed and frankly uncomfortable—especially given our loyalty to the Hyatt brand. It’s unfortunate that this happened during the final days of our trip, because it became our lasting impression. As for the beach, it was completely unusable due to overwhelming sargassum. We understand this is not the hotel’s fault and that it’s a regional issue. That said, the beach felt abandoned and empty throughout our stay. We still made an effort to enjoy the area and tipped the beachfront staff, who remained kind and attentive despite having very few guests to serve. In summary, while the property has potential and a few standout employees, service consistency and guest experience—especially for loyal customers—need serious attention. We left feeling disappointed and unlikely to return.
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Jul 05, 2025
Blue Water Grill
Blue Water Grill is the best! Delicious food and the staff are amazing and hospitable. Have been there twice and twice Edwin was our waiter. He was Super friendly, super attentive, and just over all great!!
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.