What We Love
- Send your children to the Core Zone Teens Club, where video games, socializing and other activities are available around the clock.
- Enjoy 24-hour room service as part of the Unlimited-Luxury® experience.
- Enjoy the solitude and tranquility of your luxury accommodations, complete with a furnished balcony or terrace.
Things to Know
- The resort is only 45 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers
- Activities and onsite amenities are perfectly suited for adults and families.
Resort Details
- Various BarsMoments- Main lobby bar
Preferred Club Bar (Hours : 7 p.m. – 11 p.m.)- For Preferred Club guests only
Preferred Club Pool Bar- Located at the Preferred Club Pool and for Preferred Club guests only
Preferred Club Swim-Up Bar- Located at the Preferred Club Pool and for Preferred Club guests only
Prelude- Pre-dinner drinks
SandBar- Beach Bar
Scores- Catch the game and a refreshing beverage at the sports bar
Splash- Main pool swim-up bar
Spotlight- Theater Bar
The Mix- Bar and Swim Up Bar located in the Jungle waterpark
The Reef- Main pool bar
Faire- American-style restaurant serving burgers, salads, nachos and more- Air-conditioned - Various RestaurantsBarefoot Grill- Delicious burgers and hot dogs served beachside
Bluewater Grill (Hours : 6 p.m. - 10:30 p.m.)- North American steak house- Air-conditioned- Casual Elegance dress code- Seating capacity – 119 people
Capers (Hours : 6 p.m. - 10:30 p.m.)- A menu serving a variety of à la carte Italian specialties- New Pizza oven- Air-conditioned- Casual Elegance dress code- Seating capacity – 128 people
Carnival International Café (Hours : 6 p.m. - 10:30 p.m.)- Main buffet restaurant featuring a variety of local and international cuisine- Outdoor restaurant- Casual; Casual Elegance for dinner- Seating capacity – 470 people
Cin Cin (Hours : 6 p.m. - 10:30 p.m.)- Mediterranean cuisine à la carte restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 103 people
Coco Café (Hours : 3 p.m. – 10 p.m.)- Enjoy delectable premium brand coffee drinks at this relaxing café
Mercure (Hours : 6 p.m. - 10:30 p.m.)- French brasserie-style restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 78 people
On a Roll Burger Bar- Burgers served for late night bites
Spice (Hours : 6 p.m. – 11 p.m.)- Asian cuisine featuring Teppanyaki tables and Chinese wok specialties in an elegant atmosphere- 4 Teppanyaki tables are restricted to guests age 12 and older (up to 12 people)- 1 large Teppanyaki table for 24 people- Air-conditioned- Casual Elegance dress code- Seating capacity - 111 people
Sundaez (Hours : 12 p.m. – 12 a.m.)- Ice cream parlor
Tamarindo (Hours : 6 p.m. - 10:30 p.m. )- Mexican-style à la carte restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 124 people- Breakfast a la carte, Lunch a la carte only for Preferred Club Guests.- Dress code: Casual; Casual Elegance for dinner
- 24-hour front desk
- 24-hour room service
- Adjoining rooms
- All-inclusive meal plan
- Babysitting†
- Business center†
- Children programs†
- Complimentary wireless internet
- COVID test onsite
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Adjoining rooms
- All-inclusive meal plan
- Babysitting†
- Business center†
- Children programs†
- Complimentary wireless internet
- COVID test onsite
- Exercise gym
- Laundry/Valet service†
- Poolside service
- Spa†
- Tennis court†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †New Explorer’s Club
includes cooking contests, a playground, splash zone, and indoor zipline, Indoor game room with TV and video games, Kitchen for mini master chef activity, Nintendo & xbox.
- Dancing
- Fishing †
- Hot tub †
- Kayaking
- Non-Motorized Water Sports
- Outdoor pool6 Swimming Pools including and infinity pool, children's pool
The below features will be available starting December 23, 2019:
-Family Fun pool featuring four waterslides and a lazy river.
- Sailing
- Scuba diving †
- Snorkeling
- Spa †
- Sports court onsite †
- Teen programs †Two-story Core Zone Teen’s Club with indoor area and an exterior area featuring Rock-climbing wall, a basketball court. Plus, a pool table, stage with a DJ Cabin and a set of drums, dance Floor, a bar and pinball & guitar games Available April, 2020.
- Tennis court2 Tennis Courts
- VolleyballBeach Volleyball
- Water activities †The Below Features will be available starting December 23, 2019:
Four Water slides in new family pool including: One Kamikaze slide, 2 Black hole slides, open slide in a crescent moon shape.
Family section water slide features:
-Kamikaze slide (must be a minimum of 12 years old and 4.6 ft; max weight of 220 pounds)
-Black Cave Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
-Black Mamba Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
-Easy Ride Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
- Golf †
- Helicopter/airplane sightseeing †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12381 reviews
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Nov 17, 2025Terrible Experienceand would Not Recommended
The overall experience was terrible!!! As a Hyatt member and booked a Preferred Club room experience, but we did not get the WoW experience. Our room came with a butler and the communication was non-existent. My wife and sister in law went to the game room and was told to get out (can't use profanity) because they had a private event which they didn't know.
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Nov 16, 2025Yes!! Stay here! If you are thinking about another resort.. just stay here!
Amazing staff make this resort! Grounds are beautiful and food is great! Not one complaint! Do the preferred, it’s totally worth it!
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Nov 16, 2025
Staff warmth is what makes this review 5 star. Overall great family week at Onyx
The engaged genuine staff who provided us with amazing service made this vacation memorable for us. The food was great. Italian our fav with our 5 year old. We did use the preferred restaurant for breakfast and lunch everyday. That was a really nice touch that helped us take a break and unwind. Overall restaurants were on point. Happy with food and service. Food was much better than I anticipated. A shout out to all the amazing team members that went above and beyond to us. - Hector - our butler. Man were we lucky to have this guy take care of us. What a true asset to this operation. He is a seasoned pro and so chill to work with. Thank you Hector. Lots of love from the Okane’s. - Zuzu - preferred lunch area. Man she was awesome. Such a great smile and warmth. Can’t fake that stuff. - Eddy - Italian and preferred lunch restaurant - Jael not sure I spelled it properly. Supervisor in the preferred breakfast area. - Jorge serve preferred lunch area I think. - Eddy lifeguard by waterslides. He can’t speak much English which I should be the one speaking Spanish. What a beauty he is. Thank you Eddy - incel - pool server. Another great server in the pool area. Didn’t have to ever wait for a drink and service with this guy. Such a pro and kind. - stefany preffered lunch area. My daughter loved her. Nobody ever hesitates to greet you and help you if you need anything. Staff was amazing overall. This was the biggest positive for us. The genuine professionalism by the amazing staff. Thank you to all who helped take care of us but in such a warm fashion. Water slide and lazy river were awesome. Beach on calm days hard to beat. Kids activities and entertainment was nice. Kids area everyday at 3pm was nice. Standard pools were great and always had some beats on and great vibes overall. So much to do and see daily. Kept us busy and engaged. Gym was good kept me happy in the am workouts. This review is five star for the team members that made this vacation what it was. They deserve it. The room: just ok to subpar. Everything seemed to be comprised. Lights that wouldn’t work. Ac that was never cold enough. Doors that wouldnt lock unless slammed. This place needs room checklists from lightbulbs to fans that dont knock to towel holders that fall if you touch em etc. These small details are important. To me anyways. The list goes on and on. The resort grounds are large and very well manicured. Don’t get me wrong the place is large and gorgeous and bars are everywhere which I loved. The little details are being missed in a maintenance sense and compromises seem to go unoticed. All the best. Sincerely John O
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Nov 16, 2025
Request Josue for your concierge & visit Peter at the preferred swim up pool for the vibes!
Highly recommend upgrading to the preferred club, was worth the money especially if you get Josue as your concierge. He was really attentive to our request and needs. We also loved Peter at the preferred swim up pool.
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Nov 16, 2025
Yomi !!!! Kary !!!!! Felix !!!! Anthony!!!! In the mix bar
Enjoying our time at dream onyx the staff is the absolute best very attentive very friendly special in the mix bar to Felix !! My girl Yomi!!! Kari!!! Anthony!!! recommend the resort to everyone
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- AdvisoryThe renovation is underway to expand the Silk Convention Center, to include five new breakout rooms and updated décor throughout the facility, also to update sections of the lobby, including a new Xhale Club Lounge, lobby bathrooms, and a new travel distributor representative area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.