These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Type of wine/spirit bottle provided is at hotel discretion
- Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products
- Any Spa Service or discounts that state valid pp/ps are limited to a max of two (2) adults per room
- Discounted amenities and services cannot be combined with other discounts or special offers on property
- All amenities are subject to availability
- Additional restrictions may apply on eligible Spa Services
- All services should be arranged with the concierge after check-in
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
The inclusive program includes the following amenities:
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities
- Traditional Temazcal ceremony
Resort Details
- Barefoot Grill
Casual, grilled favorites.
- Bluewater GrillServing seafood specialties.
(Newly Renovated) - Cibu
Serving Mediterranean cuisine.
- Coco Café
Serving premium coffee and deli snacks.
- El Patio(Newly Renovated)
- Fresco
Serving Mexican cuisine.
- GohanComing SoonOcean view, rooftop sushi barExclusive to Indigo Preferred Club guests
- HimitsuTaste the best in Asian Cuisine that includes Teppanyaki tables
- Lemongrass
Serving Asian cuisine.
- Paramour
Serving French fare.
- PortofinoExperience the rich flavors of Italy
- PREFERRED CLUBSky Bar
• Rooftop bar with swim-up section• Preferred Club Indigo guests only• Adults only - Preferred Club BuffetComing SoonInternational buffet exclusive to guests staying in the Preferred Club Tower section
- RendezvousEnjoy a refreshing cocktail in this lobby bar.
- ReviveEnjoy natural smoothies, juices, delicious salads, healthy snacks and more at Revive Bar
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
- Seaside GrillComing SoonGrilled favorites served in a tropical environmentExclusive to Indigo Preferred Club guests
- Sky BarComing SoonRooftop swim-up barPreferred Club guests only
- Various Bars and Lounges
- Moments
- Splash
-Scores sports bar
- The Reef, the Preferred Club pool bar*
- The Sandbar, the Preferred Club beach bar*
*Additional costs may apply
- World Café
International buffet.
(Newly Renovated)
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine†
- Babysitting†
- Children programs
- Concierge desk
- COVID test onsite
- Golf,Offsite†
- Pool†
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine†
- Babysitting†
- Children programs
- Concierge desk
- COVID test onsite
- Golf, Offsite†
- Pool†
- Spa†
- Tennis court†
- Water sports†
- Your special day will be spectacular in our sparkling wedding space facing the sea. A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean sea and an outdoor terrace that is capable of fitting up to 120 people, helping couples celebrate their special day in a breathtaking setting.
† Fees may apply
- BeachRelax and unwind out on the private stretch of white sand beach.
- Children's program, onsite
A lot of fun awaits the little ones in our hotel! The new additions to the Explorer´s Club for children include an aquatic experience which offers slides, games and much more!
A splash park for the kids at the Explorer’s Club, featuring a wading pool equipped with mini slides, splash toys and more.
- Fitness center on-site †
Air-conditioned yoga room available. Adults can take some time for themselves to enjoy our renovated fitness center featuring updated equipment, beautiful views and a new yoga room.
- Gym †A brand new gym located in front of the main pool.
- Pool †
• Available pools are 4
• Bluetooth speakers are not allowed at any pool
- Spa †Spanning nearly 1,950 square feet, the on-site spa offers a full menu of spa packages and à la carte treatments.
- Tennis court †Offering guests tennis/tennis lessons.
- Water activities †
- Hobie cats
- Sailing
- Kayaking
- Windsurfing
- Water aerobics
- Water polo
- Snorkeling*
- Deep sea fishing*
- Scuba diving**Additional costs may apply.
- Golf †
Designed by PGA champion and golf course designer Nick Price. Hit the rolling greens in the beautiful Riviera Maya while overlooking the gorgeous Caribbean Sea.
- Indoor/Outdoor Activities- Family-friendly entertainment
- Beach and water volleyball
- Beach soccer
- Ping pong
- Board games
- Big-screen movies on the beach
- Theme nights
- Yoga
- Euro-bungee
- Bicycle tours
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15402 reviews
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Dec 13, 2025Staff are amazing
We stayed for 10 nights. Fantastic experience mad even better by the staff. Sandra and Francisco in the main bar, Antonio and Jaime at the beach bar were especially good. Please visit these guys and give them plenty of tips because they deserve it!!
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Dec 12, 2025
Amazing All Inclusive
We were here for the High Tide Getaway. From the Jacuzzi overlooking the ocean, to the pool, to the all day taco bar, we couldn’t have asked for a better experience. We never lacked for anything & the service was out of this world!
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Dec 12, 2025Not worth the money
I had a hard time trying to rate this resort. I didn't choose this resort but went there for a special event. Spent 4 nights there. First, I want to say "thank you" to some of the more recent travelers. Your warnings definitely helped me prepare better for my experience. In other words, they helped lower my expectations so I wouldn't be disappointed. PERSONNEL: The staff at this resort was outstanding! Everyone was polite and professional, from the welcoming crew to housekeeping and all others in between. But special recognition has to go out to Julio on the welcoming staff, Omar, Natividad, and Rosendo at the Adults Only pool. ROOMS: Our room was clean. The bed was just OK with regard to comfort. The bathroom area was nice. The shower had plenty of hot water and the water pressure was very good. The room furniture left a lot to be desired, though. It was old, and the chair cushions were stained. The couch was not inviting either, so we didn't sit on it. The room also had that old, musty, mildew smell. I know it can be common at beachfront properties, but it's still problematic. Burning incense was helpful, though. The jacuzzi on the deck was unusable as it was very dirty. Although we would like to have sat outside on our deck and enjoy a cocktail we couldn't because there were too many of those little annoying ants crawling around. GROUNDS: The things that were completely under the control of the staff were very nice. There was no trash lying around anywhere. Walkways were sufficiently lit at night, so you felt safe walking around. Pool areas were well maintained. Unfortunately, the beach is another story. The sargassum was real. Made the beach completely unusable. The odor definitely had a negative impact on our experience because, at times, it permeated the entire resort. Sometimes, it smelled like rotten eggs; other times, like horse manure. Of course, the heat and humidity didn't help the situation. However, I do understand that there was little the resort staff could do to address the problem. FOOD: Overall, this was a big disappointment. The buffet at the World Cafe was decent for breakfast and lunch, the dinner restaurants were not. However, we were not able to get a reservation for the Hibachi restaurant during our stay. And, although the waitstaff was polite, the service was SLOW. Plan to wait at least an hour for your food after you place your order. And that's when the restaurant is not busy. Other than the French fries, I didn't care for the buffet food near the main pool. First of all, the food was not well covered and there were birds landing around it all day. More importantly, it just wasn't good. I couldn't eat the burger because it was so bad. Not trying to be funny but I have a hard time believing it was beef. Although I really appreciated the efforts of the staff, especially the ones I mentioned by name, I don't think I would stay there again for all the reasons I stated. Specifically, the room and food left a lot to be desired, especially considering the cost. I would definitely look for other options the next time I visit the area. Or hopefully Hyatt will make the necessary upgrades to the entire property, not just one section. It really won't take much to make it a great experience for everyone in my opinion. They've already got top notch personnel.
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Dec 12, 2025
High Tide getaway
Lovely stay in the Indigo swim out. Food was good, drinks were great. Very good service the entire week. Would stay again
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Dec 11, 2025
Perfect Trip
Such a beautiful resort and an amazing helpful staff. The fire show was incredible. Can’t wait to get to come back. The food was delicious and there were so many choices . The polls had so much space, it was never crowded. Really enjoyed the adult pool as well.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.