Dreams Sapphire Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15419 reviews

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  Fun couple escape

  Very fun couples escape. We were there December 18-23rd. Staff is friendly and attentive; the resort is very nice (could use some updating) and fit our needs. Strongly recommend upgrading to Preferred status, you will not regret it.

  Dec 27, 2025
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  Christmas 2025

  We had a wonderful Christmas 2025 vacation at Dreams Sapphire. The moment we stepped out of the taxi we were greeted with hot towel ls and whisked away for a private champagne check in. Our room was ready early. It was in building one and close to the pool, beach and restaurants. This was a Preferred Tropical View. Highly recommend. Gabriela and Laura provided exceptional beach service with cool drinks all day. They are lovely ladies. The beach is beautiful and one of the best maintained along the stretch of hotels. The beach chairs looked brand new and you could always find one. Our room steward (Armando)went above and beyond keeping our room stocked and immaculate. He decorated the room with balloons for my birthday. Such a lovely touch. We were lucky enough to try all the restaurants. Our favorite was the Bordeaux. Beautifully decorated and delicious food. The buffet was great at breakfast and lunch with a variety of foods including vegetarian, gluten free and kid friendly choices. Our waiters Jeremia and Omar made us feel so welcome. There are lots of activities on the resort. We tried aquafit, the slides, mini putt and corn hole to mention a few. Overall we had a great time and were well taken care of. The service was impeccable and the staff seem to be truly happy.

  Dec 27, 2025
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  Oui oui a Mexico!

  Eleuterio was a charming waiter at Bordeaux. He alone is worth the reservation! Kind, informative and sweet man. Excellent meal.

  Dec 26, 2025
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  Family wedding.

  Great experience excellent staff. Wedding was great but stressful reaching the wedding day. A lot of unforeseen problems with wedding planner upon arrival to resort.

  Dec 26, 2025
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  Exceptional staff and family fun, with room for improvement in dining

  Mixed experience — outstanding staff, but food and logistics need improvement We are very experienced all-inclusive travelers, and while we did have a good time overall, our stay was mixed. The staff were absolutely the highlight of this resort. Everyone was friendly, attentive, and genuinely kind, and their service is truly what made our trip enjoyable. We felt very well looked after throughout our stay. We stayed in an Indigo Privilege Class oceanfront swim-out room, which we appreciated for the location and access, though the swim-out pool was quite cold, as you only get the sun in the morning, limiting how much we used it. The food quality was inconsistent. Some meals were decent, but others were concerning enough that we chose not to eat them. One evening, salads took over 1.5 hours, forcing us to leave and go to the buffet because we were traveling with a diabetic guest who urgently needed a proper meal. This was stressful and avoidable. Breakfast service at the buffet was excellent thanks to Katrine, Ivan, and the morning staff, and we really enjoyed the Italian restaurant, which stood out positively. We also liked the rooftop restaurant for its quiet atmosphere, though the heavy use of cream cheese in nearly all sushi rolls was unusual and limited variety. The Japanese private table was visually nice, and we did purchase a bottle of wine, but the table was extremely high and the high-top chairs felt unstable and uncomfortable, which felt unsafe for small children. The Privilege Pool was fantastic, and special thanks to Cobos, Jose, and Brian for their exceptional service. The water slides were fun, though they could use a deeper interior cleaning. The water aerobics classes were super fun, and the kids absolutely loved the kids club, which was a great bonus for our group. One area that should be addressed is buffet hygiene, specifically the self-serve ice cream station. We observed guests handling scoops improperly, licking fingers, and children touching the ice cream and surrounding areas. Having this station staffed would greatly improve cleanliness and guest confidence. We also found the spa pricing extremely high compared to similar resorts, and the required sales pitch to receive discounts was not appealing. We traveled as a group of nine, including two children, celebrating a birthday and pre-Christmas holidays, and we did make many great memories. That said, the resort would benefit from better restaurant organization, a reservation or booking system, more early dinner options, and improved kitchen coordination, as we were often seated before other tables but served much later. In summary: exceptional staff and warm service, plenty of fun activities for adults and kids, but improvements to food quality, dining logistics, hygiene, seating safety, and spa pricing would significantly elevate the experience.

  Dec 25, 2025