Nickelodeon Hotels and Resorts Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2601 reviews

• 

  Greedy.

  My experience is for the day trip to go to the water park. We paid $600US for 2 adults, and two boys (6 and 9) to go to the water park, as we were staying at another nearby resort, Grand Velas. Grand Velas is beautiful but does not have water slides, different vibe. So we wanted to let the boys have a fun day at a water park! At first it was pretty fun, we got there right when it opened and beat the crowd for the water slide lines which I would recommend. Get chairs right away, people ‘save’ them and it gets hard to find shade after a couple of hours even half the people are not actually using the chairs. Food was fine, it was what we expected from other reviews. Service was quick. When we left through the gift shop we were checking out the Garfield merchandise with our older boy and buying him a water bottle which was $40 but he loved it. We looked for our younger son who doesn’t venture too far, and he was being told off by an employee because he had accidentally bumped into a water bottle and it broke. She was showing him how it was broken and he looked scared. I came over to ask what was required of me and she said I had to buy it and I said fine, and bought it. But this left a very bad taste in my mouth. Then I asked someone where to get a taxi and they said main lobby, so we went there. At main lobby I asked for some help to get a taxi and mentioned my family was just inside getting some air conditioning. The worker told me to get them out immediately as we were not paying guests, and to walk back to the park. This service was bad but maybe norms for the area, grand Velas is definitely a different class. We were planning on going to Nickelodeon next year but not after this.

  Aug 22, 2025
• 

  Some good, some bad, would visit again

  The good...water park- amazing, pool- very quiet & enjoyable (deck level swim out suite), character appearances and staff- very sweet and caring, kids club staff (we stayed with our kiddo- but they were very sweet with great crafts/etc), food- very good at all restaurants as well as room service (better than our last few resort experiences, very thankful for that, also plenty of healthy choices). The bad- for the price i never expected the check in and concierge services to be this poor. Both were 0 out 10 on my scale, unacceptable. Most reviews show this, the beach is awful and you won't be able to spend any time there, but the water park and pool are great, so it's a non issue in my opinion. We were able to find a few very cool seashells which delighted our kiddo. One woman cleaning the seaweed kindly gave us a few very cool shells too which was delightful. Would I stay again, yes!! But I would go in understanding you are on your own and don't count on a concierge/butler type of experience. Plan your own activities and don't make reservations for anything. The resort is nice and room service is great. Employee that made our stay- Jesus at the pool bar. He was wonderful, slime drinks, chocolate specials, anything we needed and kids drinks always had gummy worms/bears, so fun! He was very kind and accommodating. Tip- Thursday nights are the orange carpet event nights. Super fun show at the main stage, just get there early so you have seats! We arrived around 7:30 for the 8pm event and it was PACKED!! They offer face painting/etc at the entrance. Get a seat first and have someone in your family hold the seats and go back out for that if your kiddos want it. Also- water park, get there at 9am for opening and it is so quiet and enjoyable, by 11am buses are rolling in with non-resort guests and it gets overwhelming an unenjoyable. Also- book the private sliming early. It gets packed at the public slimings and people are rude and shove you and it's just not great, especially if you have young kiddos.

  Aug 17, 2025
• 

  Scattered hotel

  As another reviewer has stated, this hotel is very disappointing for the cost. It is incredibly inconvenient because the rooms are located in one building with two restaurants there and an expensive store (smaller sized plushies cost $75). The lobby is a shuttle ride away (walking distance of about 20 minutes, but not advised by staff because of wild hogs in the area). In the lobby there are two more restaurants, one of them being the only buffet where you can eat breakfast, a small lounge and a small kids’ lounge next to the reception desk, which is convenient, and of course a store where everything is ridiculously expensive. The water park is in another building and another shuttle ride away from the rooms (it is walking distance from the lobby), where you can eat lunch. There is a kids club in the same building as the rooms, but it’s not easy to find. Almost everywhere you want to go to, you need to take a shuttle and probably wait in line. Half your time is wasted waiting for a shuttle. This is extremely inconvenient for people with very small children that are in strollers. It also gets annoying after a few days, because it feels like you’re constantly rushing to catch the bus. I’m still at this hotel and can’t wait for this trip to end so I can actually rest. I wish I could rest by the pool, but that’s located directly in front of people’s rooms on the first floor, making you feel like you’re intruding. Having travelled to several different countries and stayed at various hotels and resorts, I have to say that this is one of the worst experiences I’ve had in my travels. The staff has been very kind and helpful, but the layout of this resort and the constant back and forth between buildings is very unpleasant. The evenings are also pretty boring in terms of entertainment because the only entertainment available is at aqua nick, where once again you have to take a shuttle for going and returning. Whatever fun my kids are having is at aqua nick, which is available to non-hotel guests as well with a day pass. The kids club events are also hard to find because everything is so scattered and chaotic. All the fun things that are advertised on their website come at an additional cost. The only free thing is the character meet and greet, which lasts for maybe two minutes before you’re politely pushed out. If you’re considering this place because of the videos on social media, reconsider staying here. I got excited too watching those videos, but ended up being a letdown. Those videos don’t show the lines for shuttles and the constant back and forth. Instead stay at a hotel where the entire property is in one place that you can walk through and just get a day pass for Aqua Nick for the water park experience.

  Aug 08, 2025
• 

  SAVE YOUR MONEY

  We wanted to do something special for our kids before they got too old. As a family, we have gone on over 20 all inclusive vacations, including Cancun, Costa Mujeres, Puerto Vallarta, Jamaica, Dominican Republic, and Grand Cayman (although not all inclusive in Cayman), so we are not new to traveling and have plenty to compare to. At over $1500 per night, we were excited to take this once in a lifetime trip. Our expectations were high. We all got our nails painted like slime and SpongeBob. My daughter was drawing Dora and Boots like crazy. We couldn’t wait!! Got there and instantly you drive by the water park right off the Main Street. Looks nice. We check in and have to take a bus to our room from the lobby. They have 20 passenger vans there for the guests to transport people around. Golf carts only there as a butler service. But not a lot of them. If you enjoy nice scenic walks thru the jungle at other properties, this isn’t for you. The rooms are in one building about a mile away from the lobby and water park. The only way to get around, is by these vans. For every guest. For every stroller and person. They have 1 door that opens in the van and everyone piles in and out of this thing. Not my vision in paradise that’s for sure. We walked into the room to check it out. Pro-hotel room had 2 bathrooms in it. That was awesome. Pro-everything is clean Pro-every room has a swim out Con-our swim out pool was freezing, (it was middle of July) and about 4 feet wide. Kids didn’t want to swim in it cause it was too cold. Con-the ocean view was horrible of giant concrete blocks all over in the ocean in front of the hotel room. Pro-the main pool wasn’t far from our room and we could see it by looking down. Con-it is ALWAYS deserted. No waiter service. Want a drink-get in the pool Con-the main pool is so narrow and is connected other guests’ swim out rooms, that you always feel like you are intruding on others privacy. Pro-it has a nice water park over a mile away from the hotel room, that is super clean. Con-you have to wait in line for a bus to take you there. Con-tough to get a seat cause it’s packed with resort and non resort day pass guests Con-besides the water park and a 30 minute show each night, there is nothing else to do Con-they try to upsell EVERYTHING Arcade games-extra, face paint-extra, photos-extra, cabana-extra, steakhouse restaurant-extra, sit in a booth at breakfast-extra, character breakfast-extra, slime-extra. They also have plenty of gift shops selling their Nickelodeon products. First morning there and about 9:45am. We come downstairs from our Room and want breakfast. There is a line with over 100 people waiting to go to either breakfast or the water park. The only breakfast buffet for all of the guests in the whole place, you have to take a bus to it. Be ready to wait in line! For the bus and then again when you get to the breakfast buffet. We counted over 22 OPEN tables with no guests using them. Yet it took over 30 minutes for our party of 4 to sit for the buffet. We had enough. We weren’t happy. The view, freezing pool, lack of main pool, lack of any entertainment (all of their fun kid entertainment staff is at the waterpark-where NON hotel guests also go with to spend their day pass), want to eat breakfast with the characters, $125 for each parent and an extra extravagant price for the kids. Wanna get slimed, wait in line and for $70 per family they will drop green water on you. There were extra costs and upsells for everything. We felt like we were tricked and getting ripped off the whole time. We wanted to switch hotels. We spent WAY more than any vacation to feel like we were getting ripped off and constantly disappointed. Well, surprise surprise, they refused to let us leave. Well, of course we could leave, but they were going to still charge us for the unused days of our stay, if we wanted to switch hotels. They gave us a “butler” because we weren’t happy. While the butlers were super nice people -we were still waiting as they had other families to tend to, and basically it was a golf cart ride to just shut us up. The waterpark is the only draw for this place, and you can get a day pass and go there without staying in the hotel. There are a million stairs at the waterpark too. Pro-lots of lifeguards and waiters at the waterpark. Overall super disappointed. Nothing to do besides waterpark and 30 minute night show, complete lack of any entertainment, constant upsells, huge lines, and overall a very inconvenient and disappointing property. We ended up extending our trip by a few days so we didn’t feel like it was a huge waste of time and money. We went to the Grand at Moon Palace. This was awesome. They had (ALL INCLUDED!!) waterpark, kids play place, multiple arcades with all games free, bike rentals, wave surfing machine, karaoke lounge, mini golf, tennis and basketball courts, huge bounce house arena, multiple breakfast buffets, large pools all over property, awesome shows and SO MUCH TO DO!

  Jul 30, 2025
• 

  Best kid friendly resort in Mexico.

  The resort is perfect for families. From top to bottom everything is excellent and easy. Clean, great food, nice staff, not too crowded and excellent night time entertainment the whole family can enjoy. The quality of the available alcohol is high end for an all inclusive. Highly recommend to all.

  Jul 26, 2025