Nickelodeon Hotels And Resorts Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7419 reviews

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  This place is great!

  This place is great! I don't understand the negative reviews on food or service. Not sure what type of food the negative reviews were expecting, but this was typical food I would expect at an all inclusive resort. Some reviews said the food wasn't edible? Do not believe those. We had the buffet for breakfast every day that had plenty of options. The restaurants were also good for dinner. I like the Italian place alot. The bartenders throughout the resort were friendly. We had a room with a plunge pool. It was cool, but I would reccommend one of the rooms with a swim out instead, if you're booking a room with a pool off your balcony/patio. The swimout looked more fun and would be the only thing I would change. We had a great time and would reccomend for anyone with young kids.

  Aug 23, 2025
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  Underwhelming Resort Experience

  Overall, Nickelodeon Punta Cana did not meet expectations for a resort of this category. Communication before arrival was solid, but the on-site experience was lacking. Check-in was underwhelming—no welcome drinks or personalized service. Room was clean, but pre-arranged items (crib, birthday setup) were missing. Dining was the biggest disappointment. Food quality was poor at most restaurants, often bland or overcooked, and menus didn’t match what was served. Guests are limited to one restaurant reservation per day, booked via an app that only works from 9 AM to 3 PM. Activities for toddlers were minimal. Most entertainment was centered around the water park, with limited variety elsewhere. Evening events lacked creativity in addition to the lack characters roaming the resort daily. Tipping was frequently expected, even when service was not exceptional, which created an uncomfortable dynamic. The brand carries strong potential, but operational execution—particularly in food, hospitality, and family engagement—needs significant improvement.

  Aug 21, 2025
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  TERRIBLE

  I will urge everyone to stay away from this hotel. It is ridiculously expensive and offers NOTHING. The beach is terrible. Food, drinks, and activities were all terrible. Please save your money. This is not worth it.

  Aug 11, 2025
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  Mixed Experience at Nickelodeon Resort Punta Cana

  We found some great things about the resort: the staff was consistently nice and friendly, the rooms were spacious and comfortable, and the pools were clean and well maintained. Character interactions were fun and plentiful, though somewhat rushed. These aspects made parts of our stay enjoyable and relaxing. However, several issues dampened our overall experience: Food & Reservations: The food quality was disappointing — especially the buffet and outdoor appetizer options on our first night. The meal reservation system limited what we could book, leaving us with very few choices, even though many restaurants sat half empty. The menus on the resort’s app were different from the QR code menus at the restaurants, adding confusion and making it difficult to know what was actually available before arriving. Plus, the reservation system only operates from 9 AM to 3 PM and only allows booking one day at a time, which felt unnecessarily restrictive and complicated. Promotions & Spa: Free room upgrade offers were ignored while paid upgrades were quickly pushed. A $350 resort credit promised at booking turned out to be limited to specific events and add-ons that weren’t disclosed until check-in — very disappointing. Avoid the spa at all costs. Although the experience itself was good, pricing and “deals” are questionable. We received a 20% discount from Karisma via their “insider” program, but the spa refused to honor it. Both the hotel and spa claiming spa operated independently from the resort. Airport Transfers: Despite providing all our flight details well in advance, the transfer service was unprepared. We requested and received confirmation for a car seat, but none was available at pickup. We faced delays and were initially charged a $15 surcharge each way for the car seat — after pushback it was waived for the first half. On our return trip, the car seat cost was $10, and when we asked to depart 20 minutes earlier than scheduled, the request was flatly refused, saying they couldn’t change the time even by a minute. This service does not live up to their name — Beyond Reasonable Expectations (BRX). Overall: The resort has potential with friendly staff, comfortable rooms, and nice (but dated) facilities, but operational inefficiencies and questionable extras made our stay more stressful than it needed to be. The food, BRX and the spa were the worst parts of our experience and they certainly overshadowed the positive ones. If I were to plan this trip again, I would likely pass on this resort.

  Aug 10, 2025
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  Mixed Feelings – Not Worth the Hype

  We traveled to this resort a little worried due to the mixed reviews we had seen online across multiple websites. Unfortunately, our experience started off on a disappointing note and confirmed many of the concerns we had. From the moment we arrived, the check-in process was a mess. It was extremely slow, the lobby was small, chaotic and uncomfortably hot, and there was nowhere to sit as it was full of people in our same situation. Our room was not ready (past 3pm- of note, it was never done before 5 pm while we were there) and we had to go back and forth multiple times to request updates. Each time required standing in long lines just to speak to someone at the front desk. The staff was noticeably unfriendly, and we weren’t the only ones frustrated—several guests around us were also complaining about the situation. The entire ordeal took about three hours, which was a terrible way to begin our vacation. Regarding the property itself, the hotel is nicely kept. The grounds are beautiful and well-manicured. However, distances between amenities are significant, and with young children, it can be quite a trek. While the resort offers golf carts to transport guests, they are nowhere near sufficient for the number of people staying there, and wait times are long. We ended up walking everywhere, which got exhausting quickly. Food was one of the things I was most worried about, given the online reviews. I’m relieved to say it wasn’t quite as bad as I expected. While the food is far from exquisite and definitely way below cruise quality, there’s a decent variety, and we always found something to eat. The buffet area, however, could really benefit from more frequent cleaning and better ventilation—the greasy smell was overpowering and unpleasant. As for the à la carte restaurants, the food quality was again low, and what’s described on the menus is not always what ends up on your plate. That said, everything was edible. When it comes to service, we were highly disappointed, with a few notable exceptions. Ramon and Luis at the water park were absolutely amazing: friendly, respectful, motivated, and clearly passionate about their work. Unfortunately, that was not the norm. Most of the staff seemed disengaged and disinterested. Be prepared to wait up to 40 minutes for a soda at the restaurants, or to constantly have to chase someone down just to get basic service ( i.e, get water, salt, a napkin) The beach was completely unusable due to overwhelming sargassum. We only saw them attempt to clean it once during our stay, and unlike other resorts in the area, they’re not using any in-water barriers to help manage it. The main pool and water park were a hit with the kids, but make sure you arrive before 10 a.m.—otherwise, you won’t find a place to sit. Also, a serious word of caution: the pool deck is dangerously slippery. We saw several people fall, including staff members. It’s a major safety hazard that needs immediate attention. Despite the many issues, our kids had a blast, and we made some good memories. But overall, we feel this hotel is significantly overrated, especially when it comes to the quality of service, staff friendliness, and food. Would we return? No.
But did we enjoy our time as a family? Yes—and for that reason alone, we consider the vacation worthwhile

  Aug 08, 2025