Melia Punta Cana Beach Resort - Adult Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10272 reviews

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  Not a great stay

  Third bed in room was not ready they said it would be done in half an hour four hours later we had to ring again for it to be done they did it 5 hours after arrival left no pillow and my son said it was most uncomfortable 2 weeks ever for him food was ok but same stuff daily and not very hot service was poor we were hounded for trips and to upgrade to the level which had better service and concierge l don’t drink but son said drinks were poor definitely not a 5 star hotel sitcom flooded entrance and bathroom would not recommend

  Jul 06, 2025
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  Beautiful location, lots of activities

  This stay was lovely and beautiful. I loved all the activities that were offered, I really enjoyed the spa and the concierge service. I highly recommend upgrading to Level for the concierge. I was able to book restaurant and spa reservations through concierge and room service is included. The buffet could offer more variety and I wish I could rsvp for the restaurants earlier than my arrival. Other than that, my experience was great.

  Jul 05, 2025
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  Great vacation at the Level

   We spent 2 weeks at Melia Punta Cana Level in June. It is a large, beautiful hotel with lush park like grounds. The Level option gives you a place to get an ala carte breakfast, lunch and dinner on the first level. There is also a bar for Level guests . Also included are snack foods during the day, plus coffee, etc. and a bar on the second floor. Plus a place to hang out with comfy chairs, etc. where you people watch at the pooll, see the beach and the ocean. Third floor consists of a very large bar, with tables and also furniture for nights before or after dinner. They also have some afternoon activities going on there and some night entertainment. But most of the entertainent goes on after 8:30 PM at the front lobby area. The level guests also have a beach area with a beach bar as an added perk. Something new that has been added is an area at the Level Beach Bar (Calathea) where you can order fresh handmade food wraps, nachos and cerviche. A big plus for those into small cold lunch foods or just as a snack. They were very good There are a lot of wellness activities going on early in the morning at various spots mostly on the beach area. Then at noon there is a water aerobics class in the very large pool. Then not much until the activities all start up again at 4PM .The staff is what makes this place special because everyone is always willing to assist you whether you are a bit confused on directions, or need something like a new room key. Since we have gotten to know a lot of the staff and we would like to recognize some of them for going above and beyond their normal jobs with us and watching them interact with other guests who needed their asssitance. Nathan our butler, Santa Sanchez our housekeeper, Franciso in room service, Jorge Varela in the buffet, Deybe and Felix at the Level beach bar, Jean Carlos Giron the cart driver, Anyelo and Carmen at Quimera bar, and Ruby, Robert and Ubaldo. Our only negative is that there is very little for the older ( Over 50) ( actually over 70, but didn’t want to say that) repeat guests who have done the activities before. We would like some sort of activities besides the pool aerobics to do during the day. Things like Ring toss, cornhole, darts, ladder toss to name a few. These are games any age can play and it fills in some of the daytime hours beside the beach and pool. We love the hotel, the staff and the management that run it. We would definitely return someday.

  Jul 05, 2025
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  Brilliant Honeymoon trip at the Melia

  My wife and I stayed at the Meliá Punta Cana Spa Resort to celebrate our honeymoon. From the very start, the staff at Meliá were incredibly warm and caring. The first person we met at reception was Walington Rodriguez — a cheerful and friendly young man who helped us upgrade to The Level. From day one, he’s been welcoming, always available to assist with any questions, and even helped organise a surprise 30th birthday celebration for my wife. I highly recommend speaking with him when you check into the hotel. A big well done as well to Yokeiry Henriquez and her team. The resort has four different restaurants, but my favorite by far was Quimera. The service there was exceptional, and we developed a great rapport with supervisor Miquel and his team. They were always accommodating and the food was consistently of high quality. They even arranged a special dinner for my wife’s 30th, which was fantastic! Special shout-outs to Roberto and Albania, who always greeted us with big smiles at the front desk and have become some of our closest friends here. Nicole at The Level reception was always ready to answer all our questions with her sweet personality and warm smile. A huge thank you as well to our concierges, Jose and Juan, who were always on hand to help with any updates or requests. I highly recommend them to anyone staying at The Level. We also enjoyed the entertainment and countless games of snooker at the Muse Bar, where Danny Martich kept the vibes going, serving us drinks and good conversation. A big shout-out to Maria Rosa and Pedro Ortega for their excellent and consistent service throughout our stay. Everyone here has been so accommodating, always making us laugh and smile. I would definitely recommend upgrading to The Level — it’s absolutely worth it for the premium drinks and added perks. The only feedback I have is that the rooms could use some updating to meet more modern standards and it would be nice if the buffet selections and entertainment rotated every couple of weeks. We stayed for two weeks and it was mostly the same. Despite this, I would absolutely come back — if only to visit the wonderful friends we’ve made here.

  Jul 05, 2025
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  Very good

  Every things wss perfect, the weiters so frendlig , the food ,the pool, the service was so nice , we'll back againg. The People in the recepcion are very profesional. And my asistent was the best.

  Jul 04, 2025