Melia Punta Cana Beach Resort - Adult Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10272 reviews

• 

  Absolutely four stars, but needs some work to be a five-star experience

  Overall, my partner and I loved our trip to Melia Punta Cana Beach and Wellness. We booked our trip through Apple Vacations and had an overall seamless and wonderful experience. Of note, we did upgrade to the Level and would highly recommend this - it truly enhanced our experience. As a part of our Level upgrade, we had two concierges: Juan and Eddie. Both were wonderful and extremely helpful - they made all of our reservations and were available for any questions or requests we had. The Level also had exclusive privileges which we took advantage of. The Quimera, the Level-exclusive restaurant, was an excellent spot for a la carte lunch and breakfast. My partner has a gluten sensitivity, and the Quimera had a good range of options for her and was extremely accommodating to her requests. The Level also had a special seating area around the pool and on the beach. We never had problems finding pool chairs underneath umbrellas, and we often didn't get out to the pool until 9-10am. The Level also had exclusive activities throughout the week which we took advantage of. They had hat painting, a coconut water experience, and a rum tasting among others. Our room was clean and well-maintained daily. The food was also very good overall. Most of the a la carte restaurants had a good selection of foods to fit dietary restrictions and the buffet was good. We were impressed with the food. Now for the reason this wasn't a five-star review. From the moment we arrived at Melia Puna Cana Beach and Wellness, it felt like someone was always trying to sell us something. The vendors at the beach were relentless. My partner and I would sit several rows back from the beach and towards the middle of the chairs, and vendors would constantly walk up to us attempting to sell their various wares or picture opportunities. Most accepted a "no gracias" and walked away, but some required to be told no multiple times. By the pool, the spa representative would approach us and ask us to book spa services. We often circumvented by saying we already had a service booked, but he would often attempt us to book additional services. The same can be said with the excursions company the hotel is in partnership with. My partner and I were not interested in booking any excursions, and made that clear, but still had to sit through the whole presentation multiple times throughout the week. One of the nights, there was a sponsored Dominican Republic evening with consisted of themed foods at the buffet and dance lessons. They also had vendors selling their wares. For a hotel sponsored event, the vendors were EXTREMELY AGGRESSIVE and would often grab me by the sleeve to prevent me from leaving after I declined an offer. We ended up leaving that night with multiple pieces of jewelry and two paintings we didn't really want. We are both still young individuals, and although had experience saying no to vendors, were surprised by the aggressive nature of these vendors. Unfortunately, this was likely our fault but still felt it important to note in this review. Finally, my partner and I were less than impressed by our massage at the spa. Never of us have much experience receiving massages and this is absolutely our personal opinion. Although we both took Spanish in school, neither of us are fluent and it showed on this occasion. The man who took us the locker rooms in the spa spoke little to no English and gave very few instructions to us. The massage itself was also unimpressive in our opinion.

  Jul 02, 2025
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  Stay away!!! Disgusting blood and poop stains on sheets and pillow

  If I could rate this hotel negative stars i would. First night after checking in we noticed the bed sheets had some brown stains on it. We pulled back the sheet to find the protector with even more stains. After calling the front desk and requesting for assistance, they just hang up on you. Next day after the problem was “supposedly” addressed and the sheets were clean, we end up finding not 1, not 2 but 4 pillows with different types of red and brown stains that looked like blood or poop. Absolutely disgusting. After calling the front desk again and letting them know how unacceptable this was ,they hang up on us again. Eventually we walked to the front and asked to speak with the manager whose name was “Nathan” and he was the worst. Worst customer service and attitude ever experienced. At first he claimed the sheets from the previous night was not dirty but was Clorox( since when is Clorox brown) He then ended up blaming us saying that he found it weird we reported this issue late at night. How ridiculous for a manager to blame the guest for disgusting and dirty rooms as opposed to offering an apology and fixing the problem. That guy should be fired for his service. I never leave reviews but felt necessary to warn anybody of this disgusting hell hole. There are plenty of resorts to choose from so stay away from this one.

  Jul 01, 2025
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  Excellent Stay

  We had an outstanding trip to Melia Punta Cana Wellness. The service and staff was excellent throughout. There were a lot of great food options and the drinks were flowing. The resort itself is beautiful. We really loved all the activities and entertainment as well. I'd recommend them strong and will consider coming back soon!

  Jul 01, 2025
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  3 Stars!!!

  We were incredibly impressed with the amazing food, which was consistently top-notch. Every staff member we encountered was pleasant, and we want to extend a special shout-out to our concierge, Henry Feliz, as well as Ruth De Pena and Tomas Santos, who consistently went above and beyond to make our stay enjoyable. My only significant complaint was the uncomfortable, sunken mattress. I brought this to the attention of the front desk, but it was unfortunately not addressed throughout my five-day visit.

  Jul 01, 2025
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  Best experience I’ve had

  From the moment we checked in, Juan greeted us with a warm smile and personalized our experience. He remembered our names, coordinated every detail, and went above and beyond—even surprising us with thoughtful extras like special room touches and perfectly timed dinner reservations. We returned home convinced—don’t just stay at The Level, request Juan Adbrincoles. He transformed our vacation from great to truly unforgettable.

  Jun 30, 2025