What We Love
- Snorkeling is amazing - the coral reef here is world-renowned & more than epic.
- A world-class golf course is just across the street, but there's mini golf if you wanna take it down a notch.
- A great family vacay spot that offers the salvation of an adults-only pool when you need it.
- The ridiculously relaxing massages you can get in the spa, by the pool or by the ocean.
- The complimentary (read: FREE) scuba lesson that will ready you, or not, for the deep blue.
- Hopping on a scooter or moped and checking out Mother Nature's awesomeness around you.
- The shows in the evening are pretty darn amusing. The entertainment team has got skills.
Things to Know
- The resort is just five minutes from the airport. Breathe and you'll be on the beach.
- Buy your transfers (from us) to and from the airport. It'll be one less thing to worry about.
- There are five snazzy, jazzy bars and lounges where you chill or get wild or toggle between the two.
- You've got four nosheries with scrumptious cuisine and settings.
- Dive into aqua aerobics for the exercise thing, or water polo for the competition thing.
- In addition to snorkeling, there's parasailing, motor boating, or Hobie catting (is that a word?).
- You can play shuffleboard and tennis, but if you want a smaller court, there's always ping-pong.
- There's volleyball to enjoy, but if you want near zero physical movement, there's Spanish lessons.
Resort Details
- Various Lounges/BarsThe 5 bars offer fashionable cocktails and a selection of international brand drinks.- Lobby bar, features live music, karaoke or a DJ selection.- El Isleño: swim-up bar located in the adults-only pool.- El Embarcadero: beach bar located under a giant Mexican palapa.- Mosaico Bar- Fish House Bar.Note: The hours of operation of restaurants and bars are according to a hotel weekly schedule that may vary without previous notice.
- Various restaurantsMosaicoInternational BuffetCapacity 180 peopleContinental Breakfast, Buffet Breakfast, Lunch, DinnerDress Code: CasualThe best service option. Enjoy our buffet in a tropical Caribbean atmosphere next to the beach
Fish HouseA la Carte dinnerCapacity 80 peopleDress Code: CasualNightly selection of an extraordinary cuisine from the sea, complemented by a selected wine list. Cozy ambiance with background music. Reservation required.
MoleA la Carte dinnerCapacity 70 people SeatingDress Code: CasualMexican grilled dishes served at this outdoor restaurant with ocean view. Reservation required. Open seasonally.
Mole SNACK-BAROutdoor snack-bar, serves traditional snacks and regional cuisine during daytime poolside or at the beach.Capacity: 70 guests
BistroCapacity 32 guestsDress code casualNightly selection of extraordinary Mediterranean a la carte cuisine, complemented by unbeatable views of the Caribbean sunset. Exclusive for The Level Guests and opened seasonally.
- ATM/Cash machine†
- Babysitting†
- Car Rental Services†
- Concierge desk
- Exercise gym
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Parking
- Pool
- ATM/Cash machine†
- Babysitting†
- Car Rental Services†
- Concierge desk
- Exercise gym
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Parking
- Pool
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Wi-Fi
-
Contact hotel for information on our complimentary wedding package.
† Fees may apply
- ArcheryPirate themed park with archery, batting cage and balance rope.
- Children's program, onsite
Kidsdom
Family entertainment and a huge selection of fun and educational kids' activities for children with our Kidsdom program, all supervised by our professionally trained activities team.
- Gift shop and souvenirs arcade ($)
- Kidsdom Kids Club (Kids from ages 4 to 12) features 50 inch TV and Wii console.
- Camping nights at our Activities Park or at the beach
- “Kids Car Ed”. Interactive Learning Transportation Program. Children watch a video and they practice in a mini highway with electric cars; at the end they get a driver license. For Ages from 4 to 11 years old.
- Outdoor playground
- Mini disco
- Workshops
- Supervised pool games
- Direct access to a beach
- Fitness center on-site
- Leisure Facilities
Game Room:
Teenagers from 12 years old and adults.
- 2 pool tables
- 1 air hockey table
- 1 Foosball table
- 1 Ping-Pong table
- 2 mini basketball hoops
Video Zone:With the latest version of XBOX® and PlayStation®. Children from 10 years old must be accompanied by an adult, teenagers and adults.
EVENING ENTERTAINMENT :
A variety of nightly shows are available in the “Salon Fantasia” according to a weekly schedule. After the show until midnight enjoy our Live or D.J music to dance, karaoke nights or Casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.
NOTE: activities and entertainment are scheduled week per week and may change according with the season without prior notice. All activities supervised by professional activities staff. Lending of equipment at the Activities Center
- Motorized Water Sports †
Wave runners
- Non-Motorized Water Sports
Paddleboards
Kayaks
Snorkel Equipment
- PoolAdults-only pool and activities pool with inflatable games.
- Soccer field
- Spa †YHI SPA ($)The river spirit and the lake spirit longed for YHI’s warmth and light. They mounted up into the sky, striving with all their might to reach the sun Goddess. YHI smiled at them and turned them into drops of water which fall back upon the earth as rain, refreshing the grass and the flowers and bringing new life.A gift for the senses! Indoor and outdoor therapeutic massages facials and body treatments.
- Tennis court
There is 1 tennis court on-site.
- On-site Entertainment
Evening entertainment: A variety of nightly shows are available in the 'Salon Fantasia' according to a weekly schedule. After the show until midnight, enjoy our Live or DJ music to dance, karaoke nights or casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5873 reviews
-
Apr 24, 2025Great stay
Very nice stay, excellent food, great staff. Clean rooms, I stayed with my family and had great time. Kids staff is super nice and very entertaining with lots of activities for older and younger kids.
-
Apr 23, 2025Terrible experience - I don't recommend at all
We visited this hotel based on a family that visited and loved the place plus had very positive reviews HOWEVER we were extremely underwhelmed! This was our first visit to Cozumel and expected more based on the reviews. The things that failed in our opinion: -Seaweed was AWFUL! It was 15 feet deep when were there. The staff did their best to work on it but was so far gone they barely made a dent in it during our 5 day stay. There was a guest that was out there every day with a rake trying to make a path from the beach to the water. There is no reason a guest should be doing that! Also, due to seaweed, no water sports were offered :( -Reservations are required for dinner and beach/pool seating -Upgrade to Level NOT worth it - the staff seemed put out the 2 days we went to make reservations for dinner. They didn't provide us any information or assistance on the hotel. Waste of money. The upgraded room was nice but because Seaweed was bad that is what we looked at -No place to get ice -Lobby bar doesn't open until 5 pm -Pool bar doesn't open until 10am so if you want a water or soda have to wait until then or go to buffet bar -I don't expect gourmet food but this food was terrible, didn't matter if it was breakfast or a special dinner, no flavor and poor options -The buffet offered the same options night after night and the buffet was small -Some staff only nice if you speak Spanish -To say there is nightly entertainment is a joke, their is 1 person in charge of entertainment so it is very lacking -No idea what or where entertainment was each night - sign in elevators but location was in Spanish on sign -No daily information shared like what the activities or nightly entertainment is -Bars beed drink menus even if a scannable QR code -Melia app is terrible, dont waste your time to download it -They offer all sorts of extra food options but you have to pay, even for just a pizza -You cant charge stuff from gift shop to room -Norma in the gift shop was very rude, followed my husband and I around like we were going to steal stuff, didn't like us touching the tshirts -Concierge guy was rude, after 2 days of trying to ask him for guidance on things to do we just started googling. His job is to be helpful but he wasn't Things we liked: Servers: Lupe, Omar, Antonio, Mediterranean server (angel?) Pool staff: Diego, Ian, Lillian, Santo Great assortment of top shelf liquor Iguanas are huge and cool to watch Grounds well maintained but adult pool was dirty
-
Apr 22, 2025Not a culinary delight!
Be sure you understand what the "Level" is. If you pay extra you can sit in certain chairs, and even use the poolside snack bar! The food is boring. You must make reservations for the 3 restaurants which are all small and underutilized. Food in Mole Taco and Mole Mexico was not good. Buffet had very nice fruit and omelets. Rooms are very nice with beautiful views and comfortable beds. Due to strong winds from the north there was copious seaweed along the beach, obviously beyond control of the hotel. We watched people labor every day with pitchforks to remove the debris, and by week's end the beach looked much better. Except for the lack of explanation and poor communication at check in, the personnel were all exceptionally pleasant. Be sure to visit the barrier reef and the eastern shore to appreciate the beauty of Cozumel.
-
Apr 20, 2025
Perfect vacation for our family of 5!
We had such a wonderful experience at Melia. We’re a family of 5 and everyone had such a great time. The staff here really go nice and beyond! Highly recommend.
-
Apr 19, 2025
Highly recommend
We had an amazing time at the Melia! All the staff were friendly and just exceptional. Diego and Santos were phenomenal at the pool given the amount of people being served. We were always taken care of. Our concierge, Santiago made sure we had reservations every night for dinner and that we were well stocked in our room everyday. We HIGHLY recommend this resort and will most definitely come back again, but for more than 7 days.
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 79.20 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed