What We Love
- Napping along the beach in one of the resort's hammocks. Beach bliss.
- Basking in a Bali bed poolside. Sweet, sunshiny days ahead.
- Top level service where you'll want for nothing. Prepare to be pampered.
- De-stress at the spa. You'll find more than 60 indoor/outdoor treatments.
- Splurge on RedLevel service & enjoy personalized extras - Butlers, private pool, free Wi-Fi & more.
- Bonus: no passports or visas required to travel to Puerto Rico!
Things to Know
- The resort is away from the hustle and bustle of San Juan, so nestle in and relax.
- Pack some beach shoes because the shores can be rocky.
- Rent a car if you want to venture out and explore Puetro Rico. El Yunque Rainforest is stunning.
- Golf at two 18-hole championship courses. Discounted greens fees, tee times, and lessons.
- Get sporty on the tennis court, b-ball court or at the gym. Always good to break a sweat.
This resort also offers an exclusive Red Level service for an additional charge.
Features include:
- Private check-in and check-out.
- Complimentary breakfast in the morning, beverages all day, and limited bar service during happy hour.
- A private pool with Bali beds, pool concierge and bar service.
- A complimentary Internet station at the Red Level Lounge.
- Personal butler service.
- Media lounge with wide-screen TV and selection of international newspapers.
- Preferential reservations for dining, YHI Spa, golf, tennis and more.
- Personalized pillow and in-room aromatherapy menus.
This hotel is NOT All-Inclusive. Additional food and drinks must be purchased separately.
Unless otherwise specified, all services are available for an additional charge.
Location
Puerto Rico - BeachProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
207 reviews
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Jul 04, 2020Family weekend gateway
Great service, extra clean rooms, delicious food, beautiful pool and amazing customer service in every single part of the hotel. The water sports are super fun and excellently guided by Xavier. I will come back for sure.
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Jul 03, 2020
Family gateway staycation
Love the ambience and amenities. Great quality! I would suggest more Support at the pool Bar and to verify room temperatures at the morning like 2-4am the air conditioner do Something funny. Overall the experience was superb and tranquil. Thank you
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Jun 21, 2020
Great Family Weekend
We stayed for a weekend, it was GREAT! The rooms were very clean, hand sanitizer was provided in our room for us, all the safety measures and protocols were taken. The head of the bell boys was very attentive and provides and excellent service. We traveled from Aguadilla & we had a great time with our 2 kids.
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Mar 28, 2020
2 weeks of family vacation
Overall - Great property, beautiful landscaped lawns and main hotel building and beautifully renovated bungalows. The property - We were at the resort for 2 weeks so we had ample time to enjoy it thoroughly. The property has been recently bought by Hyatt at the end of last year and has been renovated with modern amenities. There is also Top Golf that is planned to open in 2020. The resort is in its own peninsula that runs between 2 golf courses and ends at the hotel building. There are golf carts that run back and forth between bungalows and the main hotel lobby and the drivers are very prompt to come and pick you up. The ocean water is Azure blue and you can rent Kayaks from next to the swimming pools that is if you get chance to leave those pools as they are multiple of them spread out to provide privacy and sun bathing options next to the beach! Other recreational activities include lawn tennis, table tennis and multiple board and lawn games. The main Hotel has multiple lobbies and lounging areas, with water fountains and ponds with fishes. There is live music from Thursday through Sunday and the pool area has multiple activities for the kids throughout the day. The Service - The Service is exceptional! Jorge Ceballos the front desk manager was super hospitable and helpful. The second week of our trip coincided with Puerto Rico’s lockdown in response to Covid 19. The management made sure that we were comfortable and went out of their way to make us feel welcome even as the resort was running on limited amenities due to city curfew. Overall - It’s a beautiful resort that when compared to other comparable resorts like St Regis is much newer and way more economical. We will certainly come back!
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Mar 24, 2020
Gorgeous Resort, Excellent Service
This resort is absolutely beautiful! It is off by itself and away from the hustle and bustle of San Juan. It is about an hour drive from the airport and San Juan. We rented a car and drove out here. I love the outdoor layout of the hotel and all the living spaces are covered but outdoor. It is a great way to enjoy the beautiful weather. The pool area is huge and we got to enjoy the pool every day. We especially loved the cabanas and the fact that they are first come first serve. They have kayaks available for rent at the beach which was fun. Be prepared, there are not fish or too much too see if trying to snorkel off the beach. They have a nice gift shop that has everything you need. The room was very beautiful and a great size. It was very clean and the housekeeping staff did a great job of keeping the room clean all week. We loved the huge tub inside the shower area and the rain shower. We sat on our patio basically every night. There is a mini fridge in the room which is handy. The restaurants were all good. My only negative is we ate at Nori the first night and we didn't have a reservation. So, they made us make a reservation and then come back 15 minutes later. We sat down and had dinner and there were only two tables in the restaurant the entire time. So I was a little offput by having to make a reservation and come back when they could have just sat us at a table. It was a little frustrating. The food and service was good. The restaurant Passion was delicious. We got the lobster and shrimp Mofongo and lamb shank, both were fabulous. The service was good. We ate at Water's Edge and everything for lunch was good. Banana ranch is a little weird for the salad though. We did eat there for breakfast on the last morning and the breakfast buffet is quite expensive at $25 per person. But, lots of good options including an omelet station. We did have access to the club lounge and that was nice. It is nice to be able to go grab a drink or water. I was actually surprised by the limited amount of food options though. It was basically the same exact thing every single morning for breakfast and very limited. It would have been nice to have some variation. Overall, a great stay for our honeymoon at a beautiful resort