What We Love

  • Napping along the beach in one of the resort's hammocks. Beach bliss.
  • Basking in a Bali bed poolside. Sweet, sunshiny days ahead.
  • Top level service where you'll want for nothing. Prepare to be pampered.
  • De-stress at the spa. You'll find more than 60 indoor/outdoor treatments.
  • Splurge on RedLevel service & enjoy personalized extras - Butlers, private pool, free Wi-Fi & more.
  • Bonus: no passports or visas required to travel to Puerto Rico!

Things to Know

  • The resort is away from the hustle and bustle of San Juan, so nestle in and relax.
  • Pack some beach shoes because the shores can be rocky.
  • Rent a car if you want to venture out and explore Puetro Rico. El Yunque Rainforest is stunning.
  • Golf at two 18-hole championship courses. Discounted greens fees, tee times, and lessons.
  • Get sporty on the tennis court, b-ball court or at the gym. Always good to break a sweat.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Cafe Soleil
    Features International dishes with a Caribbean influence. Serving breakfast, lunch and dinner. 
  • Nami Asian Bistro
    Offers 4 themed restaurants in 1 including a full-service sushi bar, teppanyaki, a Pan-Asian style infused with Latin influences and a Soba (noodle) bar.
  • Pasion by Chef Myrta
    Taste the local cuisine prepared by award winning local chef in a tropical setting with indoor and al fresco dining.
  • Tempo
    Contemporary Italian-Mediterranean cuisine.
  • Various Lounges/Bars
    - Avenue Bar
    - Martini Bar
    - CoCo Lounge
    - Wet Pool Bar & Grill
    - Royal Service Exclusive Pool Bar
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Babysitting,Offsite†
  • Baggage hold†
  • Bell staff/porter
  • Business services†
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Baggage hold†
  • Bell staff/porter
  • Business services†
  • Children programs†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Game room
  • Gift/News stand†
  • Golf†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan†
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Restaurant†
  • Room service†
  • Safe deposit box†
  • Sauna†
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Please contact hotel directly for packages & pricing.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's pool
    There is a children's pool on-site.
  • Children's program, onsite †
  • Direct access to a beach
  • Fitness center on-site
  • Golf location (onsite/nearby) †
    A 36-hole course is available.
  • Hot tub
    There is an outdoor hot tub.
  • Non-Motorized Water Sports †
    Snorkeling
    Paddle boats
    Kayaks
    Aqua-trykes
    Windsurfing
    Canoes
  • Pool
    There are 3 pools on-site. This property has swim-up bars.
  • Sauna †
  • Spa †
  • Steam bath †
  • Tennis court †
    There are 3 tennis courts on-site.
On-Site Attraction
  • On-site Entertainment
    Live daily entertainment
    Karaoke
    Theatre
    Theme parties (additional fees apply)
Off-Site Attraction
  • Old San Juan
    Approximately 40 minutes from hotel. 

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 2963 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Nice hotel with beach and huge pool

    This is a nice secluded hotel about 30 min from the airport. Staff were friendly, sometimes things were a little slow moving but we're on island time so it wasn't bad even though it was a busy holiday week and they had a wedding party there as well. Despite that the pool and beach never felt overly crowded. The hotel is on the west side of a peninsula so the water at the beach is calm and very few if any waves. Be advised the water is very shallow and there are a lot of seaweed beds, making it not ideal for much swimming. It wasn't a deal breaker for us but it could be for some. There was a tiny bit of sargassum floating during our stay (first week of July) but nothing much on the beach or anything. The pools are awesome though. Angel was our server at the pool and he was great. We had an oceanfront room with a balcony, it was spacious, clean, and plenty of room for the two of us, nice view of the beach. Daily housekeeping with no complaints. We ate at Nectar, Nori, and Prime and all were very good. One piece of advice to the hotel: I know a lot of hotels went the route of plastic and disposable stuff during covid, but it would be nice to cut down on the plastic waste--ie the giant paper cups in the rooms instead of glasses or coffee mugs that actually fit under the nespresso machine, bedroom linens are all bagged in plastic bags etc. All in all we had a nice getaway and would return.

    Jul 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing

    The hotel is beautiful, the staff was friendly and the room was clean. I would come back again. There were plenty of restaurants to choose from and plenty of activities for all ages.

    Jul 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome service at Prime

    We ate at Prime and our server Marco Espinal was amazing. Bryan the water guy was amazing as well. As a vegan, the cauliflower steak and risotto was delicious!!

    Jul 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family trip to Hyatt Regency - Rio Grande Puerto Rico

    We absolutely loved the resort! It was beautiful and all of the staff were extremely nice and helpful. An extra shout out to Chef Ivan Martinez who led our sushi making class - our whole family did it and he was so patient with all of us - highly recommend and Nanette Dodriguez who led the kids activités at the pool. Nanette was my daughter’s favorite - she was amazing with her and the activities were super fun! Many thanks to Nanette!

    Jul 06, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Not a Luxury Resort

    This is not a true luxury resort. It was an all inclusive that Hyatt bought and rebranded, The rooms are all in sterile white two story buildings that look like military barracks. The rooms are spacious and fine. The place is understaffed, so you wait for everything. A significant portion of the staff don’t speak English, including both of the staff in the spa. Perhaps it is because it appears that this place primarily caters to locals. I was there during a holiday week. The hotel was sold out. 90% of the quests were Spanish speaking.. The restaurants are drab and the food average. The pools are very nice, particularly the small pool near the beach. Overall not a terrible place, but certainly not a luxury resort

    Jul 06, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 21
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    General Information - Room taxes are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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