What We Love
- Napping along the beach in one of the resort's hammocks. Beach bliss.
- Basking in a Bali bed poolside. Sweet, sunshiny days ahead.
- Top level service where you'll want for nothing. Prepare to be pampered.
- De-stress at the spa. You'll find more than 60 indoor/outdoor treatments.
- Splurge on RedLevel service & enjoy personalized extras - Butlers, private pool, free Wi-Fi & more.
- Bonus: no passports or visas required to travel to Puerto Rico!
Things to Know
- The resort is away from the hustle and bustle of San Juan, so nestle in and relax.
- Pack some beach shoes because the shores can be rocky.
- Rent a car if you want to venture out and explore Puetro Rico. El Yunque Rainforest is stunning.
- Golf at two 18-hole championship courses. Discounted greens fees, tee times, and lessons.
- Get sporty on the tennis court, b-ball court or at the gym. Always good to break a sweat.
Resort Details
- Cafe SoleilFeatures International dishes with a Caribbean influence. Serving breakfast, lunch and dinner.
- Nami Asian BistroOffers 4 themed restaurants in 1 including a full-service sushi bar, teppanyaki, a Pan-Asian style infused with Latin influences and a Soba (noodle) bar.
- Pasion by Chef MyrtaTaste the local cuisine prepared by award winning local chef in a tropical setting with indoor and al fresco dining.
- TempoContemporary Italian-Mediterranean cuisine.
- Various Lounges/Bars- Avenue Bar
- Martini Bar
- CoCo Lounge
- Wet Pool Bar & Grill
- Royal Service Exclusive Pool Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting,Offsite†
- Baggage hold†
- Bell staff/porter
- Business services†
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting, Offsite†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Game room
- Gift/News stand†
- Golf†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant†
- Room service†
- Safe deposit box†
- Sauna†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact hotel directly for packages & pricing.
† Fees may apply
- Children's poolThere is a children's pool on-site.
- Children's program, onsite †
- Direct access to a beach
- Fitness center on-site
- Golf location (onsite/nearby) †A 36-hole course is available.
- Hot tubThere is an outdoor hot tub.
- Non-Motorized Water Sports †Snorkeling
Paddle boats
Kayaks
Aqua-trykes
Windsurfing
Canoes - PoolThere are 3 pools on-site. This property has swim-up bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis court †There are 3 tennis courts on-site.
- On-site EntertainmentLive daily entertainment
Karaoke
Theatre
Theme parties (additional fees apply)
- Old San JuanApproximately 40 minutes from hotel.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3325 reviews
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Dec 08, 2025Great Hotel, but Minor Adjustments Needed
We had a great time at the Grand Reserve. We were upgraded to a Villa for my birthday, which was a very pleasant surprise. Upon checking in, we were given a map of the property and an overview of restaurants, amenities, etc which was a nice touch since the property is quite extensive. We had excellent service at both restaurants we chose to dine in, Nori & Prime. Our waiters at both were standouts! Anthony & Mervin, thank you for making our nights incredibly special. My one complaint is that there is a bar for the Villas pool that doesn’t appear to ever be open. This means you have to walk over to the larger pool for drinks or food. La Mina Bar did open one day of our stay, but I think it was because the resort was so busy, they had people overflowing to the villa pool. Because of this, we ended up at the main pool more often than not. We also had a great experience there, but it would’ve been nice to be able to have drinks and food closer to the room. Hernan was our stand out waiter one of the days and made sure we were taken care of, even checking with us in the pool to see if we wanted another drink. All in all, a great experience with only a minor bump here or there. We are excited to return with our kids soon!
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Dec 08, 2025
Stay review
Great breakfast and staff were great, but everything was too far you had to move in the golf cars. However, you can do the walking distance but you gonna do a workout
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Dec 08, 2025Beautiful Property to avoid
7 or 8 years ago, when doing college tours with my daughter, I booked a hotel blind through Expedia in LA. Upon arrival, it appeared to be a meth hotel and we turned the key in as soon as we looked at the room, without even asking for a refund. That was my worst hotel experience. Until now. The Hyatt is a beautiful property and the staff was not exceptional but above average. The rooms were very dated and not at all in line with a Hyatt property. The thing that made this stay excruciating, however, was the conventions. When we arrived, Hyundai was having a (what I thought at the moment was loud) convention next to the swimming pool. Cars were parked on the grass. It was not a welcoming experience. However, it was nothing compared to the following morning when we were awoken by an air horn at 8am, followed by another every few minutes as a CrossFit competition was being held on the grounds. The air horn was constant until after 7pm, the grounds were filled with tents selling food and CrossFit clothing - it was a madhouse. I picked the Hyatt because it was an hour away from San Jose and I wanted a peaceful, restful experience in a premier location and facility. Instead, I got meth house crazy. I would not have accepted money to stay there in hindsight, much less paid money. What a horrible experience.
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Dec 08, 2025
Amazing!
Everything you could ask for in a hotel experience. Lots of delicious food options and the resort is beautiful! Had a great time here!
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Dec 08, 2025
Great food and service; a few bumps along the way, but the experience was still very good. Overall.!
Excellent overall experience. The service was attentive, the atmosphere enjoyable, and I would definitely return soon.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed