What We Love

  • Napping along the beach in one of the resort's hammocks. Beach bliss.
  • Basking in a Bali bed poolside. Sweet, sunshiny days ahead.
  • Top level service where you'll want for nothing. Prepare to be pampered.
  • De-stress at the spa. You'll find more than 60 indoor/outdoor treatments.
  • Splurge on RedLevel service & enjoy personalized extras - Butlers, private pool, free Wi-Fi & more.
  • Bonus: no passports or visas required to travel to Puerto Rico!

Things to Know

  • The resort is away from the hustle and bustle of San Juan, so nestle in and relax.
  • Pack some beach shoes because the shores can be rocky.
  • Rent a car if you want to venture out and explore Puetro Rico. El Yunque Rainforest is stunning.
  • Golf at two 18-hole championship courses. Discounted greens fees, tee times, and lessons.
  • Get sporty on the tennis court, b-ball court or at the gym. Always good to break a sweat.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Cafe Soleil
    Features International dishes with a Caribbean influence. Serving breakfast, lunch and dinner. 
  • Nami Asian Bistro
    Offers 4 themed restaurants in 1 including a full-service sushi bar, teppanyaki, a Pan-Asian style infused with Latin influences and a Soba (noodle) bar.
  • Pasion by Chef Myrta
    Taste the local cuisine prepared by award winning local chef in a tropical setting with indoor and al fresco dining.
  • Tempo
    Contemporary Italian-Mediterranean cuisine.
  • Various Lounges/Bars
    - Avenue Bar
    - Martini Bar
    - CoCo Lounge
    - Wet Pool Bar & Grill
    - Royal Service Exclusive Pool Bar
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Babysitting,Offsite†
  • Baggage hold†
  • Bell staff/porter
  • Business services†
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Baggage hold†
  • Bell staff/porter
  • Business services†
  • Children programs†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Game room
  • Gift/News stand†
  • Golf†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan†
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Restaurant†
  • Room service†
  • Safe deposit box†
  • Sauna†
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Please contact hotel directly for packages & pricing.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's pool
    There is a children's pool on-site.
  • Children's program, onsite †
  • Direct access to a beach
  • Fitness center on-site
  • Golf location (onsite/nearby) †
    A 36-hole course is available.
  • Hot tub
    There is an outdoor hot tub.
  • Non-Motorized Water Sports †
    Snorkeling
    Paddle boats
    Kayaks
    Aqua-trykes
    Windsurfing
    Canoes
  • Pool
    There are 3 pools on-site. This property has swim-up bars.
  • Sauna †
  • Spa †
  • Steam bath †
  • Tennis court †
    There are 3 tennis courts on-site.
On-Site Attraction
  • On-site Entertainment
    Live daily entertainment
    Karaoke
    Theatre
    Theme parties (additional fees apply)
Off-Site Attraction
  • Old San Juan
    Approximately 40 minutes from hotel. 

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 3133 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best staff ever!

    My mom and I came to celebrate my birthday for several days, and we had the most wonderful time!!!!!! The staff is incredible. At the pool, we loved Itazalia, Steve, and Kenneth. At the restaurants, Luz, Evelyn, and Lianexis made our nights. Everyone we met was so kind and welcoming. We are blown away at the beautiful landscape, pool and beach, but each of these people are what made our stay so special. Thank you to everyone!

    Sep 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    a relaxing dream

    We absolutely loved this resort! fantastic from the moment we checked in and was upgraded to a deluxe suite. Very professional front lobby , and everywhere we encountered staff. I will definitely stay there again!

    Sep 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Edwin colon is the best

    This resort is amazing! It is secluded from the busy San Juan. They have their own private beach. They have paddleboard kayaks. Everything included. They have a couple pools with different activities throughout the day. Their breakfast was amazing. Is it come included with our stay. But the most amazing part is that we got to have a golf cart pick us up and drop us off each time because our room was far away from the entrance. Edwin Colon went above and beyond to make sure that we were all situated in our room and with all of our belongings and every time we needed the cart he was there. Thank you so much Edwin. We will definitely come back.

    Sep 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing customer service!!! Thank you David Ramos and Chef at the Water's Edge!!!

    This Hyatt was wonderful. The customer service was outstanding and the people were genuinely friendly. I am especially grateful for David Ramos in making my experience even better. I have a soybean oil intolerance and nearly every night I was there, he went out of his way to make sure my chicken wings were cooked in an oven free of soybean oil so I could eat a hot meal most nights. The chef at the Water's Edge was also amazing. He cooked my omelette special for me a few times to avoid exposing me to soybean oil. I am so grateful for their kindness and professionalism.

    Aug 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    If you want to experience exceptional service look for Hernan!

    Back in early June, we spent a few days at the Hyatt Regency and we had an exceptional experience with Hernan. Our first encounter with Hernan was at the beach, he spent the whole day catering to our needs and we never had an empty drink in hand. The second time he served us at the pool and went above and beyond to make sure we got the dishes we wanted, even though they were from one of the restaurants that wasn’t even open yet. His services were above and beyond and I can’t recommend him enough. Totally made our experience at the hotel even better!

    Aug 31, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 21
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    General Information - Room taxes are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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