Resort Details

Dining
OnSite Dining
  • Cape Nao
    Ideal for those looking for a more exclusive setting, Cape Nao invites you to enjoy exquisite international culinary delights while relaxing with the sea breeze and breathtaking views of the ocean.
  • Casa Nostra
    Indulge yourself with refined dishes for dinner in an elegant atmosphere in our specialty Italian restaurant. Its menu highlights the best of Italian cuisine, prepared with fresh authentic ingredients.
  • Merkado
    Discover a diverse culinary experience at the Merkado buffet restaurant at our Cancun resort. Each dish is a celebration of flavours, with a wide selection of local cuisine prepared with the freshest ingredients.
On-Site Amenities
  • Air conditioning
  • Concierge desk†
  • Elevators
  • Fitness Facilities†
  • Front desk†
  • Housekeeping†
  • Laundry Facilities†
  • Parking†
  • Room service†
  • Smoke-free property
  • Air conditioning
  • Concierge desk†
  • Elevators
  • Fitness Facilities†
  • Front desk†
  • Housekeeping†
  • Laundry Facilities†
  • Parking†
  • Room service†
  • Smoke-free property
  • Spa†
  • Tennis court†
  • Wi-Fi

† Fees may apply

On-Site Recreation
  • General †
    1. KIDSDOME
    Accompanied by the main characters of The Kidsdom: Willow, Holly and Tree of Life, the youngest guests of Meliá Casa Maya will have a great time. Thanks to the activities on offer, they will play, experience and learn in harmony.

    Traveling with their imagination to the island planet Aiyanna, hand in hand with Willow, Holly and Tree of Life, is the starting point for endless activities and adventures in The Kidsdom. Through play, children will find a fun way to make friends, develop creativity and enrich their perception of the world.

    2. Aqua Park

  • Gym †
    Stay committed to your active lifestyle even on vacation in our modern gym, fully equipped with state-of-the-art technology. The perfect space to train at your own pace and take care of your well-being at any time of the day.

    Open 24 hours for your convenience.
  • Pool †
    Outdoor swimming pool
  • Spa †

    Discover an exclusive spa designed to be a true sanctuary of relaxation. Immerse yourself in an atmosphere of serenity and enjoy treatments created to renew both body and mind, offering you an unparalleled wellness experience. Open daily from 9:00 AM to 7:00 PM.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 835 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Serveur

    Perla was really nice and sweet. The service was good. I recommend.

    Feb 04, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great choice for families

    I'm leaving tomorrow after a week here. Some things I've noted after traveling to many all inclusive resorts. The service wasnt great. Beach drink service was basically non existent where I was sitting. Alberto at the Italian restaurant was the only stand out service we had. The beach was lovely, although the water was a little chilly for my liking. The rooms are not soundproof, which was annoying. The bathrooms are small and no hooks for towels. The bed was comfortable and lots of pillow choice. The room we were assigned was 2325, a suite but no balcony. We were able to change to 2225, a lovely spacious suite with a full separate bedroom. The food here was OK. Not great. It was sometimes difficult to get a reservation to the 2 restaurants. Good tipping at Italian got us in one night without reservations. The buffet is small and is often lined up. Food there was ok. Not a lot of selection, but I found enough to eat. We are eating at the grill tonight. Its not reservable online, but our concierge got us in, same day request. We were level and used the lounge a couple of times, nothing really special there. There's lots of families here with young children. The beach is great for kids, there's a Waterpark too. I dont think I would return, but if I had a yound family, I would definitely consider this resort. Clean facility with plenty of seating at the beach and pool. Never had an issue finding some chairs in the sun.

    Feb 04, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Not worth the price

    Overall the resort was not worth the price and we will not be returning. The staffing was not helpful. The levels upgrade had little to no benefit and the food made me very sick.

    Feb 04, 2026
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    sewer back in first hour of arriving

    our room experienced sewer back immediately after arrival and when reported was moved to a small dingey room with no balcony or hot water for the entire week what a way to start a vacation!

    Feb 02, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Poor and rude service plus food poisoning

    I have to give this place 1 star. First I got food poisoning. They serve these mini cheese deserts and cheese in humid weather which easily go bad. Next the front desk girls are so rude. Very unhelpful and have a bad attitude. At checkout they rush you to leave even though got a room through Airbnb and my host told me it was fine to checkout by 1pm. They called twice to rush me out, and then hung up on me. Plus the the rooms aren’t in great condition. Everything was barely functional, however lots of leaks, sink fills up shower fills up. I didn’t mind that so much as the poor staff. There is a reason this place doesn’t have the greatest reviews

    Feb 01, 2026
Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: $85.40 MXN (approx. $4.92) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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