Marival Emotions Resort & Suites Riviera Nayarit by Mercure - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10590 reviews

• 

  Would waste my money, better options out there

  I would not recommend this resort to anyone. It was very overpriced for what we received, and overall the property feels rundown and poorly managed. Music at the pool was extremely loud and not child-friendly (songs with swearing). Evening shows started late, were way too loud, and not suitable for kids. Food was repetitive (mainly fish or Mexican dishes), with very little variety. Desserts tasted processed and soggy. Simple options like apple juice or hot chocolate weren’t available, and even ice cream (which is just out of a tub) was inconsistent. À la carte restaurants were only open on certain days, even though the resort was full. Crows constantly flew around the pool and dining areas, landing on food and leaving droppings on chairs. Very unhygienic. Beds were uncomfortable and left both my husband and I sore. One night we had no hot water, and by the time another room was offered, it was very late with children already exhausted. The other problem with the room is the bedding was not changed regularly, even though we did not ask for room service daily. We only asked for room service every 2 to 3 days, a week and a half into our state our top duvet had not been changed and even though it was dirty, all they did was flip it over. So I did complain about this and they did come and change the bedding after I had complained. Staff were generally rude or disinterested, with a few exceptions who were genuinely kind and helpful and a pleasure to talk to and deal with. The concierge desk was often unattended, nothing ran on time, and the on-site shop was triple the price of outside shops. Taxis were also overpriced (triple Uber rates), and Uber drivers weren’t allowed through the gate, forcing us to walk to meet them. Water sports are advertised as included in the all-inclusive package, but they rarely made equipment available. For example, every time we asked for a kayak, we were told the ocean was “too rough” — even on calm days — so these activities were basically unavailable. There was also a Marival Kids area, which sounds like a great idea in theory, but all of the food there was covered in fruit flies — making it completely unappealing and unhygienic for children. The resort seemed to cater mostly to the Mexican population, with only a few exceptions. Many staff members spoke limited English, which made some activities difficult to join. For example, the poolside games (like bingo and other fun contests) looked great, but it was often hard to understand the instructions or clues because they were usually given in Spanish first and not clearly repeated in English. This meant that guests who didn’t speak Spanish didn’t have much of a chance to fully participate or win. Overall, the negatives far outweighed the positives. The resort is tired, dirty, and lacks basic family-friendly amenities, and feels like poor value for money. Definitely not a place I would recommend.

  Sep 24, 2025
• 

  Alright

  Food was ok at best, not much for entertainment! Location is great, free use of bikes awesome. Went to Bar Volare in the evenings and Dalia our server was amazing ! Even tho it was busy she kept an eye on every table and was attentive to our table !

  Sep 17, 2025
• 

  Horrible Hotel stay away

  Rate stay is 125 a day and food and services are horrible everyone in the hotel are rude they throw the food at you they ignore you no one wants to wait on you. Food quality is horrible they only have 1 restaurant open a day. Buffet food never changes. No breakfast room service and you are only able to order one item per room. Do not recommend Stay Away…… This hotel promises things they can’t deliver. We booked a suite toilet was leaking toilet water to hall way and smelled like poop. We had to argue to get another room and took us 4 hrs to get a regular room. Then next day waiter threw the food at us and staff was laughing. Then the next day staff was ignoring to service us. Then for my dad’s dinner we made reservations and they stated they didn’t have it. Basically it has been a horrible experience for 125.00. I could have bought a cheaper trip at Costco and had a much better experience with top quality food and service. Stay Away

  Sep 13, 2025
• 

  Great Beach and Ceviche

  Overall is a good hotel, they have quality food, and the rooms are renovated but they have a dehumidifier first time I got one of those. The same restaurant is for breakfast and lunch; at night they have 2 specialty restaurant and snack, no food for kids. The food quality is good; you will have to visit more than one he dinner restaurants, Be careful at the main swimming pool area, there is some entitled people that thinks it is okay to move your property and "lost it, if it happens to you stay away from the concierge manager Gabriela Rivas, she won't fix anything she will make it worst. Greate classes painting, yoga, taichi, ice bath. Good food and quality drinks, I would not recommend it for teens or kids, there are not activities for them

  Aug 19, 2025
• 

  Not worth it,Moldy rooms, some employees are nice but don't have much info oth the resort. Lots of food and alcohol

  DO NOT RECOMMEND HERE. Do not overpay for this place. Short story from a long review: dirty rooms,nobody seems to know anything.You can find a cheaper place for an all inclusive resort. We were guest from a friend that is a member,so we should've had a VIP service,I did not know but I figured after a day or so, upon check-in nobody at all explain the benefits we had as members.We came at 10am and our bags were left on the sun until check in time 3:30 pm. The system is so slow, they try to make it personalized but zero efficient. Sit,wait, sign a paper and wait for someone to put the wrist band, that lady asked me if I was married or single,really odd. Then keep asking me about if my husband was coming later (no idea why she kept asking me 3 times for that) what if I am widow, divorce or I have a wife. I was given a map,no explanation of anything. Then the "concierge" not even looking if a room was available for check-in, usually hotels do that but ok, no text when the room will be ready he said we needed to go at the desk 3:30pm.Meanwhile we were at the beach in a part of a members only beach area(i was told by a friend not concierge) I read reservations at the Italian restaurant needed to be done before 3pm at the desk(again was not advised by concierge) I went and made the reservation for that night at concierge, later I stepped at the Italian restaurant and they told me my reservation was for the next day,they didn't even try to accommodate, I was so upset. Then when I called Front Desk they said as I was a member, the concierge will take care of us. But concierge never explained anything of any benefits that are different form any other all inclusive guest. The beds were so hard as rocks, but I figured at night but couldn't sleep. By the way the beds are full not queen so pretty tight for 2 adults. Next morning I called, "your concierge comes at 8 am they will take care of you" , from 10 am to 12pm between explaining to the concierge the mold and dirty pitcher of water and the tongs for the ice, the so very hard bed, the error at the Italian restaurant reservation, the housekeeping coming to say they will put sponges(already had and still hard mattresses) they took the Moldy pitcher never brought it back 2 hours no water, the concierge showed me another room keys didn't work so more waiting,finally he showed me the room, beds were better.I showed him the pitcher also had MOLD, he took pictures and I mentioned the mini fridge was half way stock he (Cesar but goes for Alonso) took pics and said was going to fix that.He had chance to explain me I had the benefits to order rooms service without charge but he didn't. I had to be there with the bellman to move my 3 backpacks, keys didn't work, I was so over all that, 12 pm. Then Later after 4pm I was at the room MOLDY pitcher still there, I called ,transferred to concierge, then Karina the VIP concierge supervisor said she was coming, I showed her the pitcher and explain the issues, I showed her the Pics of the previous rooms and the half way restock fridge, I said I didn't want to get charge for a restock ,until then she said I had that benefit without charge as well ordering room service. She didn't explained anything other benefits or offer after dinner explain with details anything. Every person we encounter had no idea where or how things were or work. I asked if there were showers in case we wanted to stay after the 11 am check out time, I was told no, after check out Pedro a very nice bellman said as members we could stay later and used the full showers just for members. The day of check out I found there is more than 1 restaurant for breakfast and as members there is a la carte not just the buffet one. I figured on my own th club benefits of Carpaccio beach restaurant. Overall I feel I paid a lot for a regular service, a friend is going to all inclusive Nuevo Vallarta for half price including bus ina very nice hotel. Lots of food,lots of alcohol. Excellent Laura (impeccable fast service) and Marcos at capriccio, Rogelio chief of bars, Francisco Italian rest. The server Pm at Pergola Rene, Pedro bellman. Not very nice from Jazmin at the restrooms near lobby, my son has autism and he neess to go with me as there wasn't any family restroom, she mentioned he needed to be in the men, when I said he had autism she was "ach" = to "ugh" in Mèxico. Not thinking to stay there nor recommend

  Aug 06, 2025