What We Love

  • Say “I Do” with your toes in the sand at this ultra-dreamy paradise
  • Indulge in delicious flavors and 24/7 dining services
  • A pro-level, PGA golf course is just 15 minutes away

Things to Know

  • The resort is just 20 miles away from the airport
  • Maximize your vacay hours by checking pick-up times on scheduled airport transfers
  • Downtown Cancun is just 20 minutes away and a couple minutes away from the ferry terminal to Isla Mujeres
This spectacular 5-star All-inclusive resort is surrounded by the most breathtaking landscape, making it an ideal place for Caribbean lovers and first timers visiting Costa Mujeres in Mexico’s Yucatán Peninsula. Two words “Sophisticated and luxurious”, offer a perfect description of the new property. The resort is more adult oriented with almost 70% of the rooms dedicated to adults only in the Elegance Club (Adults Only 18+) and the balance will be Family Section (All Ages).

Majestic Elegance Costa Mujeres will be located north of Cancun, 20 miles / 35kms away from the Cancun International Airport. Costa Mujeres is known for its turquoise calm waters and white sand beaches surrounded by vegetation ideally located 20 minutes away from downtown Cancun and just a couple of minutes away from the Punta Sam Ferry Terminal for a daytrip to Isla Mujeres.

Location

Punta Sam-Isla Blanca
Cancun International Airport : 20 miles

Property Information

Total rooms: 570

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Resort Details

Dining

You don’t have to go far for delicious food and drinks, these options have you covered.
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Amenities

Treat yourself to everything that this resort has to offer and more.
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Activities

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
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Hotel Advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.









Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 5781 reviews
  • 5.0 star tripadvisor rating
    Best resort

    Best resort I’ve ever been to & the best service I’ve ever received in my life. Fernando, Eduardo and the hostess yuliana gave us excellent service and we really appreciate them for everything. I’ve had the time of my life along with my wife we are both very happy

    May 19, 2024
  • 5.0 star tripadvisor rating
    Hibachi experience

    Alvero was our chef at the Japanese hibachi restaurant at the resort. He did a fantastic job taking care of us! He was funny and a complete joy, we also enjoyed singing duets with him as he prepared our wonderful meal. He is a huge Queen fan! 10/10!

    May 19, 2024
  • 2.0 star tripadvisor rating
    Disappointing Experience, Worst Front Desk Experience

    This was our second time vacationing at this property in less than a year and I’m sad to say that it has been a disappointing experience. Throughout our stay, we had to move a total of 3 times. The first was due to an inefficient AC in the room. The second was due to dysfunctional lighting in the room. The third was due to an upgrade but the circumstances leading up to it were far from a good one. Despite all of these inconveniences, it was ultimately the abysmal customer service at the front desk that soured the trip for us. In short, upon realizing that our first room had AC issues, we went to the front desk to change our rooms. This was at the suggestion of both our butler and the maintenance worker. Upon arriving, we approached Kevin at the front desk and inquired about a possible room change. He then proceeded to the back and didn’t return for several minutes. We ended up having to approach another worker because we had no idea where Kevin went. Kevin ultimately returned minutes later to inform us that he found a room towards the middle of the property. We then asked if he could place us somewhere within the same building. He begrudgingly returned to the back and came up to tell us that there was an available room. Mind you, he never once smiled or greeted us throughout the whole exchange. Nor did he ever ask us for our preference. Nevertheless, the cherry on top occurred at the end when he was finalizing the room change with the other front desk attendant. That’s when Kevin mumbled something in Spanish, to which I brushed up. Given that I didn’t speak the language, I did not catch what he said. Fortunately, my girlfriend did and she heard exactly what he had said. She would inform me that Kevin had insulted me using profanity that I won’t repeat here. When she told Kevin that she understood what he had said, we witnessed a complete 180 change in his attitude, including a smile that we had not seen shown up until then. This was essentially the most unprofessional act of customer service we’ve experienced. It was as insulting as it was unwarranted as we had just wanted a simple room change. Never once did we complain up until then. Regardless of the circumstances, insulting a guest, not to mention to their face, should not be acceptable at such a property. Given just how nonchalant he was when he did so, I can’t help but wonder how many times he had insulted unaware guests. We ultimately decided not to make a scene and left the desk for our new room. I was honestly taken aback, as I had never experienced such rude and unprofessional conduct from an employee. We later informed our butler, who helped bring it to the manager's attention. The next day, we spoke to the manager, Gustavo, about the incident. Gustavo informed us that Kevin admitted to using the profanity but claimed it was directed at his coworker, not me. This seemed like a convenient excuse, but it ultimately came down to our word against his. We ended up having to spend a whole day moving rooms and escalating the issue through the proper channels. In the end, Gustavo did try his best to amend the issue in a way that was satisfactory. We were assured that actions would be taken towards Kevin but there was none as far as we saw. I can't imagine something like this being tolerated at a 3-4 Star Hotel, not to mention such a property. Regardless of who he directed the insult to, is someone who openly insults guests or coworkers really suited for this kind of position? I do want to shout out some employees who helped to foster a good experience despite the issues. The waiters, chefs, and butlers were all extremely friendly. However, we found the bartenders to be rather lukewarm. Our butler Chan was the most memorable part of our stay. He was attentive, friendly, and extremely helpful, I would say with confidence that he was half the reason that our stay was great. When we shared with him what had occurred at the front desk, he responded quickly and ensured that our complaints were moved through the proper channels. Joy, the chef, was also very accommodating towards our allergies. She made sure that we did not miss out on a good dining experience by always providing good alternatives. We had been so excited to return to this resort but this experience has ultimately soured our perception of it. This is unfortunate as we really did enjoy it and had already thought about planning our 3rd stay. But that likely won't come to fruition for a while. While we understand that not every experience could be identical, there comes a point when it's no longer a matter of chance. Especially when there were so many issues, from the rooms to the customer service, that could have been easily prevented.

    May 19, 2024
  • 1.0 star tripadvisor rating
    NEVER HAD THIS MANY BAD EXPERIENCES AT A HOTEL IN ONLY ONE DAY

    By far the worst hotel I've been to in Mexico. Today was our first day here and we had terrible experience. Came here with family and friends. My 5months old baby was dehydrated and they refused to give me water bottle when we were at the pool because the had a "protocol "! Construction sound is so loud and starts from early morning. Which is not mentioned at the time of booking. There is no food service at the pool. So if you are traveling with kids this is very inconvenient. Rooms are not clean. Our sheet had stains and holes, but the costumer service was so bad that I didn't even try to ask them to change the sheets. I made in advance request for baby crib, even when we got there, I had to call front desk 4times before the brought us a crib. Restaurant reservations cannot be made by phone because they have this "protocol" that you have to walk 20 mins in the heat to front desk to receive your confirmation. Non of the pools have ocean view and their infinity pool closes at 1Pm on the weekends for the weddings. So far we tried 3 restaurants and the food was not good either.

    May 18, 2024
  • 5.0 star tripadvisor rating
    Awesome time !!

    Estrella is the best and Oliv was very nice. The whole experience was such a good time. Estrella is so accommodating, professional and fun. there’s always something to do. I recommend doing every event she hosts. They do pool contests , dancing lessons. The spa was awesome as well

    May 17, 2024