Majestic Elegance Costa Mujeres - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6919 reviews

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  Loved!

  Had a great stay! and loved Alvaro at the hibachi restaurant! Everyone or the staff was great! The restaurants are amazing as well.

  Jun 30, 2025
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  Majestic Resorts never disappoint

  This is a beautiful resort with spacious accommodations, good food including lobster cooked several different ways at no additional cost, friendly and welcoming staff, and great entertainment. It was our first time bringing our children 18 and 8 and staying on the family side as we normally do the Club side, but we were not disappointed. The only thing we missed was having a Butler. The only minor complaint was the kids club didn't offer enough activities and was empty the couple of times my 8yr old went but he still enjoyed the beach and pool.

  Jun 30, 2025
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  They go above and beyond

  First visit to this resort and I was blown away by the attentiveness by the staff. The rooms were gorgeous. The bath towels were huge, thick and plentiful. We were upgraded to a room with a private pool. While there is construction going on across the way, once the balcony door is closed, you dont hear a thing. I absolutely must thank Oscar at Flavors for the wonderful charming service, and Jhonathan at Mar House for going the extra mile for my family. Ok so let me tell you my favorite parts of this hotel: 1. The entertainment rocks. Mexican Wrestling where they handed out cotton candy, churros and popcorn. The Silent party. The White party. The singing groups for evenings you just want a drink and live music. 2. This hotel is CLEAN clean and not loud. 3. The teen center has Playstations, an XBox and you can plug in your Switch to a big screen 4. The Fitness Center 5. Beach front 6. One of the first all inclusives where there is no extra charge for lobster etc. 7. Lots of variety at the buffet, food kept fresh 8. The resort isn't large by any means but it's big enough. You will always have your choice of seats by the pool. No racing for a chair. 9. You want a beach towel? You ask, and your handed one or as many as you've asked for. 10. They also do a turn down service! Fresh towels after dinner. Shades are drawn, bed inviting. This place is known for its weddings, some days you may see several. I'd highly recommend this place for a wedding.

  Jun 30, 2025
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  5 stars experience - we definitely recommend (and we'll be back for sure!)

  It was an amazing trip with my boyfriend! We were in the Club section (Adults only). Our two butlers, Albert and Ivan, were very friendly and caring. Our check-in was very quick. - Beach: 5 stars. The beach was great. Even though we were in peak season for seaweed, it was a bit less intense than what I was expecting. They were cleaning up the beach quite often. When we went, the hotel was full at 95% capacity, and we never had to get up early to reserve chairs at the beach. We sometimes were arriving around 10-10:30 am and there were still many spots left with shade, which is really amazing. And because the resort is further away from the Cancun strip, there were very few vendors on the beach, so it was very calm and peaceful. - Pools: 5 stars. To be quite honest, we were always at the beach, so we didn't enjoy the pool every day. But the few times we went, there was great ambiance, pools were very clean and great water temperature. There were also a lot of pools, everyone could find a spot where they'd be comfortable! - Rooms: 4.5 stars. Overall, rooms were big, clean, and the room cleaning service was efficient. The bed and pillows were very comfortable, we slept peacefully. We were given a little complementary gift (beach bag) when we first arrived in our room. The only reason why I rate it 4.5 stars and not 5 is because of the finishing touches in the room (shower grout getting old and dirty, toilet is way too high (my feet weren't touching the ground!), some wires exposed near the shower (however not dangerous)...). But overall I would totally book the same room again. - Food: 4.5 stars. For an all-inclusive resort, the food was a positive surprise. We went to all restautants except the Kabuki (Japanese & Hibachi). We really enjoyed the Italian (Il Bottaccio, we tried it on breakfast, lunch and dinner), the Mexican (El Mariachi Loco) and the Steakhouse (Don Jaume). Everything we took was very good. The service was also impeccable. Our favourite was the steakhouse, however an honorable mention to the Mexican restaurant for their special, exclusive drinks. We also tried the french bistro (Bistro) - the main courses were quite average, but the entrées and the desserts were very good. We tried the seafood restautant (Mar House) and we were disappointed with the main courses. However, entrees and desserts were good. Finally, we tried both buffets for lunch - they were good, however we prefered going to the Italian. In our opinion, buffet in the morning was not amazing, we tried it once and went to the italian for the rest of the week. But everyone can find something they like, there are a lot of options! - Bars & Drinks: 5 stars. All bars we tried had quick service and great drinks. You can find a list of their signature cocktails on their web app, I recommend to try some of them, they are very good! Bar service at the beach was great too. Waiters would pass by every now and then. - Hotel amenities: 4 stars. All public spaces are very clean and spacious. I had the chance to visit the spa with the cenote, and I was blown away by the decor. My boyfriend went to the gym almost every day, apparently it wasn't too crowded but it lacked machines. There were too many cardio machines for few weight machines. And apparently some weight machines were a bit rusty. But because there wasn't a lot of people at the times he was going it was fine, but if there were a lot of people it wouldn't have been enjoyable. We were a little bit disappointed that the resort did not include a tennis court, a basketball court and a soccer field. We would have liked to have access to more sports amenities, but it's not the end of the world. - Staff: 5 stars. I did quite a few all-inclusive resorts, and I have to say that the staff here was amazing! The hostess at the italian restaurant waited for us every morning and greeted us with a big smile each time. Our butlers Albert and Ivan went above and beyond for us. They organized a little surprise for us about half week: we had a warm bubble bath with rose petals and a cold champagne bottle waiting for us in our room at the end of the day. They also reached out to us every day to make sure everything was okay. Finally, the biggest mention goes to Mateo, who usually works at the french Bistro restaurant - he is so dedicated at his job and loves it so much, he truly represents an amazing example of great customer service. I would totally see him as a supervisor.

  Jun 30, 2025
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  Family trip

  Amanda was amazing. Everything was great. Great service, great food, friendly people. Shows were very nice, would definitely be back

  Jun 30, 2025