Bahia Principe Grand Aquamarine - Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2973 reviews

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  Beware that your Reservation may get cancelled by Bahia and then Sorry !!

  On Oct 13th my wife and I travelled from Ottawa (Home) to Trudeau Airport and flew to Punta Cana on Sunwing / WestJet for a 2 week vacation to Bahia Principe AquaMarine Hotel. We had previously visited the Ambar Hotel and also Bahia's Hotel in Samana El Portillo. We are both 66 years old and have travelled many times in the past but mostly to Cuba and a few occassions to Mexico. Finally after a long day of travel we arrived at the reception desk around 3:30pm. I handed the employee our Voucher with our info and he began to do his search. After a few minutes he consulted a colleague at the desk and then they spoke to us in English that there was a "Problem" with our reservation. He further explained that our "Reservation" was cancelled on Oct 11th in their system and he actually showed it to me on his computer although he did not see a reason. We were of course shocked as this has never happened before to us. We all thought that Sunwing did not maybe pay for reservarion to Bahia ? They made some phone calls but nothing was solved. Finally Gilberto went to speak to Raysa (Ex-Sunwing employee) who worked for Amstar Tours and after telling her our situation she knew the local person to call who was in charge for Sunwing in the area. No reason was found but in the end we were asked to pay with a credit card $247USD which they would refund to us the next morning when the situation was resolved. We were in the Lobby for 3 hours dealing with this mess. It seemed like if we did not do that we would have been forced to sleep in the Hot and Humid Lobby. The next morning the issue was resolved and we found out by email that it was the fault of "Bahia's Reservation System" that cancelled our paid reservation and not Sunwing. I have all of the emails that went back and forth. The issue is despite knowing that Bahia messed up BIG TIME the only compensation we got was "SORRY" actually many times. Not acceptable I told them however they never offered any other gesture to us like maybe enjoy a "Free Spa" etc on us for your inconvenience. Nothing at all from them. They seemed to think it's find to mess up your vacation and cause you lots of stress upon arrival and even after knowing the facts that it was 100% their fault you are told "Sorry" see you next time. After arriving home and doing their survey they again said "Sorry" and I told them to keep it then they finally offered to give us something which was the "VIP" treatment next time we visit. Well you know what why would I visit Bahia again ? I do want to say that the front line Staff at the reception were professional and obviously were surprised as much as we were at the cancellation. It is the Administration above them that is unprofessional. So vacationers be careful and maybe be prepared that this can happen to you and if it does "SORRY" is what you will get. Awful treatment.

  Nov 05, 2025
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  Not good value

  I’m currently staying at Bahia Principe Aquamarine and this is my fourth night here. There are definitely some positives, but also quite a few major issues that keep this resort far from a true 5-star experience. The gym is nice and well-equipped, and the sports bar next door has a great atmosphere. The beach area is generally good, and the food and restaurants have been solid overall. I also like that there are cats roaming around the property—it adds a bit of charm. However, the pool area, while large, has a swim-up bar that’s far too small and badly understaffed. The air conditioning in the rooms doesn’t work properly—it’s basically non-existent. The mini bar also doesn’t cool anything; it feels like an old fridge from the 1990s. The plumbing and mechanical systems seem poorly maintained. The shower water fluctuates wildly between scalding hot and freezing cold, making it hard to take a normal shower. The nighttime entertainment is very disappointing. Some nights it’s just a low-effort DJ playing the same repetitive pool music from decades ago. If you enjoy hearing “Gasolina” and “Follow the Leader” on repeat, this will be your spot—but otherwise, it’s underwhelming compared to other all-inclusives. Overall, the resort shows a lot of wear and tear and feels dated. I’d rate it around 3.5 stars at best, not anywhere near a 5-star resort.

  Nov 04, 2025
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  Good but could improve a lot

  It was a good experiency but the hotel needs to take care and take responsabilities over the cats that lives around the place. They need to be fed (they cleary were starving and skinny) and also castred and vacineted, so they wont put in risk the guests.

  Oct 29, 2025
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  4th time at a BP-resort and they don't dissapoint.

  Had another great week in Punta Cana. Great service by all staff. Very clean. Good food variety with multiple restaurant choices. Great atmosphere at pool bar.

  Oct 24, 2025
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  Great holiday

  Have just returned from 2 weeks staying at Aquamarine and had an amazing holiday, we have stayed here twice before and find the service food and entertainment first class. The general manager Rolando is a great person who goes above and beyond to help out with any issues and help with restaurant bookings. We tried several of the Al a carte restaurants and enjoyed them immensely especially El Olivia where we were extremely well looked after by Sanfrisco and his team. Eduardo and the staff in the buffet also deserve a special mention and we honestly felt like we were part of the family. Juan the waiter from the pool bar was a bundle of energy all day and kept the drinks coming and was always friendly. Only slight negative was that some of the rooms look a little tired but are kept very clean by the excellent housekeeping staff and I’m sure that there is a program of refurbishment in operation. Will definitely be returning soon and would thoroughly recommend this hotel to family and friends.

  Oct 12, 2025