What We Love

  • Live Aqua Beach Resort Cancun is home to a total of eight incredible infinity pools
  • The pool concierge is ready to bring you an array of snacks, at practically any time of the day.

Things to Know

  • The Feel Sense spa at Live Aqua Beach Resort Cancun is extraordinary, offering on-the-beach massages that will fill your dreams for months after vacation has ended.

Nestled in the heart of Cancun's hotel zone, where powder-white sands line the rolling surf, this adults-only, all-inclusive, Live Aqua Beach Resort Cancun is a hotel that eagerly awaits your much overdue arrival.


Recognized as "The Best Resort in Mexico" by Travel and Leisure Magazine, Live Aqua is sure to impress even the pickiest adventurer. 


Get MORE from your getaway to Live Aqua Beach Resort Cancun. Now through the end of 2020, guests staying a minimum of 5 nights at Live Aqua will get these additional perks exclusive to CheapCaribbean customers:

  • One-day complimentary cabana rental, includes a 20-minute foot massage ($85 USD value).
  • Early check-in and late check-out, subject to availability.
  • Complimentary private roundtrip airport transfers.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2004
Last Renovation: 2007
Accessible rooms: 12
Floors: 9
Total rooms: 371

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Resort Details

Dining

You don’t have to go far for delicious food and drinks, these options have you covered.
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Amenities

Treat yourself to everything that this resort has to offer and more.
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Activities

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 12321 reviews
  • 4.0 star tripadvisor rating
    Loved Live Aqua

    Overall Review: • Viento Suite: great room, comfy beds, room 5036 was really close to the Aqua Club; great coffee spot in the am • Food was really good for all inclusive. We ordered Eggs Benedict Chipotle @ Azusa’s for B-fast most every morning; ordered wonderful hamburgers “pool side” for lunch; dinner @ MB one night. We really enjoyed Rosa Negra ($10 taxi). Super high class and fun. • Cabana on the beach or pool was free with Suite upgrade • beach was gorgeous; note we had seaweed for one day (really bad) • don’t listen to the weather forecast; forecast ran everyday. Did not rain @ all for 5 days • we did one excursion; Isla Mures; snorkel & day pass to south end (with zip lines). Don’t waste your time. I took the lead, we left the excursion group ASAP; rented a golf cart on Isla Mujeres and we spent the best afternoon @ Guru’s beach club. WOW! Take my advice, if your a couple, don’t book an excursion; simply take the ferry to Isla Mujeres and walk to Guru’s. It’s sheik, beautiful, high class, super comfortable; the best salad grilled chicken salad (Guru Salad)

    Aug 04, 2020
  • 5.0 star tripadvisor rating
    Look No Further

    We just completed our 2nd stay at Live Aqua. Both times we stayed for 9 nights. Both times equally amazing (pre COVID & during COVID pandemic). From check in until departure- 10 DAYS not one complaint! They just "get it." It's almost like they can read your minds and anticipate exactly what you need. The staff is incredible and treat you like family; welcoming & proud to serve you. The report is exceptionally clean & the spa like aroma upon entry has a calming effect immediately . Food is AMAZING (Hidden Garden is our new fave. We went 3 times fro dinner during this stay and each time we requested Miguel. He was patient with us as we had lots of questions and wanted to explore the menu. He was also super sweet & attentive). Peaceful, serene, & absolutely stunning beach with powder soft white sand & turquoise waters. The service is nothing less than exceptional. We have visited Cancun 8 times staying at various resorts. Luckily, we found Live Aqua & are now #Aqualovers for life. We don't even bother looking at other options. We know we want to be at Live Aqua. Left 3 hours ago and already counting down to the next visit. Sophie, guest relations, is the sweetest, most helpful and helped make our 25th anniversary extra special. From giving suggestions to orchestrating special requests. Arabi also went the extra mile to make sure we were always taken care of. We always upgrade to get access to the Aqua Club and we LOVE It. Wouldn't go without it. We stayed in in Ocean Front King room this time and for us it was perfecto. Last time, we had the Terra suite with the added living room- but I don't think we ever used it, so we didn't upgrade to the suite this time. The regular room is plenty big enough for us and plus, we are hardly ever in the room- the property, pool, and beach is so amazing you won't want to be in the room much- trust me! Thanks for the amazing vacation & memories, Live Aqua.

    Aug 03, 2020
  • 5.0 star tripadvisor rating
    Superior Service at Live Aqua

    We recently stayed a few nights at the Live Aqua in Cancun. Despite the currently COVID-19 precautions, the staff were all extremely pleasant and gracious. In particular, one of the lounge servers, Mariana, was very helpful and friendly. We discussed cigars, rum, tequila, and mezcal. We had just stayed at a couple of other resorts nearby, and found that Live Aqua was the best at providing "normal" full-service while still observing the COVID-19 safeguards.

    Aug 01, 2020
  • 3.0 star tripadvisor rating
    Visited for my fiancé’s birthday

    We visited Live Aqua cancun for my fiancé’s birthday last week. We really enjoyed the food for the most part, hanging out by the pool, and the cocktails. We weren’t sure what to expect going on vacation during a pandemic but we were pleasantly surprised by how smoothly everything seemed to run. We ended up upgrading the day before to an Aqua club ocean front room and it was a beautiful room. I’m glad we did. Our biggest complaint was that the swim up bar was not open and they didn’t provide any music at the pool. When people tried to play their own, respectfully, they were asked to turn it off. We did have a couple issues with asking for food items that other guests had ordered and being told they weren’t available when we knew they were. But I will say everything at the resort was extremely clean. We really felt safe. They had the best view and beautiful pools and a very friendly staff. I think with everything considered, it was a great stay.

    Aug 01, 2020
  • 5.0 star tripadvisor rating
    Live Aqua Cancun Summer 2020 Birthday & Vacation Extravaganza

    My stay at Live Aqua Cancun the last week of July 2020 for 7 days and 6 nights. The entire stay was amazing. First things first, for those concerned about traveling during COVID-19, rest assured that Live Aqua Cancun has security and health measures in place and protocols that are enforced. The staff remained in their PPE and cleaned meticulously all throughout the common areas. The restaurants and food were amazing. MB, Varenna, and Hidden Garden are all open for dinner by reservations that you can schedule in the lobby at the customer service desk. You can also easily schedule reservations by phone or at the restaurants a couple of nights or the night before. I highly recommend the Habenero Soup at MB as a favorite that the majority of folks will love. Another favorite is the Lasagna alla Bolognese and Ossobuco di Vitello (Veal w/ an oat risotto and Merlot glaze) at Varenna. At 5 o'clock in the evenings, the Sushi bar opens and has a nice selection of delicious sushi rolls on their menu. For Lunch, Azur, Jose's Grill, and Varenna are open without any reservations required. You also can order food directly at the pool and the team there will take great care of you. They definitely took care of us. My personal favorites for lunch were the hamburgers and hot dogs at Jose's Grill. A close second was the pool food, Baja Tacos, Wings, Quesadillas. The pizza at Veranna is also a favorite and the Medallion Steak at Azur is a must have. The options for Breakfast are Siete Restaurant. I started every morning with a large Green Juice, Watermelon Juice, and Fruit Plate. Have to put the healthy good stuff in early. Recommendations for the delicious, savory, and comfort food are Big Foot, Little Big Foot (smaller version), The American Breakfast/Omelet, and Chipotle Benedict. Also, the beans & cheese are so good! Last but not least, Room Service is 24 hours and they have a nice selection of meals and drinks available. We tried room service for late-night eats and breakfast at least once during our stay to enjoy the experience of it. The bars and the drinks; well it's an all-inclusive resort. They have it all, all you need to do is ask. For higher-end bottles of champagne or wine there is a reasonable upcharge fee. Our room was very clean. The beds were so comfy, the room is an aromatherapy experience. Now there are a few limitations due to COVID-19. The celebratory rice decorations are not allowed due to compliance with the local government protocols for the hotel to remain open to the public. The rooms are thoroughly cleaned and sanitized before each guest is assigned to it. The housekeeping and turn down service are also accompanied by the sanitation crew. They spray down the floor and the common areas as a precaution and for the safety of their staff and the guest. This really set our mind at ease. The Pool. Social Distancing was in full effect. You may wonder how Live Aqua Cancun is able to accomplish this. I believe it is because due to local government regulations and compliance they are only allowed to book up to 30% capacity (at least during the time of my stay in late July 2020). With 371 available rooms that comes out to 111 rooms, multiplied by at least 2 couples per room and that's 222 guests with access to the 6 available pools (Swim-Up was closed at the time of my visit) and the beach. Between the available cabanas that are by reservation only. The available day beds and beach chairs that are all nicely spaced; you have room for absolutely everyone without crowding or invasion of space. Everyone was very respectful of the social distancing and space in and outside of the pool. The Feel Harmony Spa amenities are limited due to COVID-19 safety protocols. This is my second visit to Live Aqua and the Sensations Massage that I had was amazing in itself. I know the prices are reduced due to the limitations and the price was reasonable and well worth it for me. The Illusions Nail Salon. Now as a male, I can only speak to the pedicure I received that was amazing. Martha's attention to detail was superb. She had my feet looking nice and presentable. My traveling companion had the full on the nail polish, done on her pedicure and her feet looked very nice as well. Kudos to Martha. The entire staff and team at Live Aqua Cancun are amazing. I would like to express additional gratitude to Jimena C., Jonathan the Pool Manager, Marisol, Alan, Pedro, Caesar, and the rest of the team members at the pool. Kevin, and Sophie in Public Relations and Oscar. Also, the staff at the Spa and, Martha who gave me an amazing pedicure. Oh my God, this has been a memorable birthday/vacation. 7 days of pure enjoyment. Gracias and until next time. For more on my review see my full write up on the VF blog site.

    Jul 31, 2020