Live Aqua Beach Resort Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5053 reviews

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  Slow Service, Unequal Treatment, and Lack of Inclusion

  The shower had not been inspected and was clogged. We had to request assistance at the front desk. The jacuzzi didn’t work until we asked for someone to check it and explain how to turn it on. At Hotel Miraflores, we noticed that some guests are required to wear proper clothing to access the poolside restaurants, while others were allowed in wearing swim trunks or bathing suits. Service was very slow, especially at the Miraflores bar, where cocktails took up to 30 minutes and were served incorrectly. The bartenders were chatting among themselves instead of working. ATL Restaurant: We ordered tacos and they were brought without salsa or lime. The tacos got cold and had to be remade; the new ones came with spicy sauces and were dry. The supervisor did not allow my mother to sit indoors because she was wearing a cover-up and swimwear, despite her limited mobility and use of a cane. I had to return to the room to get her a change of clothes. The supervisor was very inflexible. If a server is not assigned to your table, they do not assist you or fulfill your requests. This happened at Miraflores. At the Liberi buffet restaurant, we ordered mimosas with strawberries or blueberries and were told there were no strawberries. However, when we walked over to the fruit station, there were freshly cut strawberries. The waiter showed no initiative. There were flies around the breakfast buffet area. We had to request a candle. Some staff behave as if they are doing guests a favor instead of being polite and courteous. At the Italian restaurant, we ordered a piña colada with low sugar and diluted with water, but it came incorrectly prepared and had to be replaced. Apparently, the waiter didn’t inform the bartender of our request. There is a lack of attention from the wait staff in the area near the shows. Excellent service from Forlian (Saishin), Priscila (entertainment), Donnys (Chez Rose), and another pool staff member with green eyes. Certain nationalities seem to receive preferential treatment, which is very noticeable. Not all staff members are inclusive. Some employees require more training and closer supervision. However, the hotel was consistently clean.

  Jul 06, 2025
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  Fabulous holiday, great hotel, would stay again in a heartbeat.

  Wonderful 2 week holiday. We had a junior suit, really comfortable room, great mini bar. Super comfy bed, fabulous air con! Mini bar was restocked daily and the housekeeping service is amazing. All the staff were amazing and really looked after us. Food was lovely, lots of choice on offer. Loved the fruit in the breakfast buffet. Good choice of meals in the evening, we especially enjoyed the steak in Chez Rose. Not well advertised but there is a lunch buffet in the breakfast restaurant so check that out, lots of lovely salad and try the pigeon peas, absolutely delicious! Great facilities in the hotel, good bars, restaurants and the pools were great. Found the pool with the swim up bar a bit too loud so used the smaller quieter pools. We had such a lovely time, would absolutely come again!

  Jul 06, 2025
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  Gorgeous hotel, poor service and value for money.

  Hotel very aesthetic, smells gorgeous, majority of food and drinks good. Poor first impression, no welcome drink, golf cart broken so we were expected to walk 15 minutes to our room in the rain. Then had to wait 15 minutes later for our bags to arrive wet, not great after a 9 hour flight and hours transfer. Pros- -Most food tasty -Beds and bedrooms very comfy and spacious, jacuzzi on balcony was amazing Cons- -Service unpredictable, we are a British couple and it was blatantly clear that American and Spanish people were prioritised despite us tipping more then we ever saw Americans? -Japanese restaurant had very poor experience, people came in after us and were served before us despite ordering all the same dishes, when asked the waiter came back with 2 starters and asked if that was all despite this being less than half of the order. Also our drinks never arrived so we ended up walking out still hungry. -Italian we waited 45 minutes after starters for mains to arrive, when we asked the waiter he brought out another room of starters? -Main pool music was American rap and played extremely loud, heard many others complain about this. -Can’t be helped but the seaweed situation made the beach unusable and had a terrible smell. -Having paid £4500 for 2 of us, I did not expect to have to pay to use the spa pool facilities.

  Jul 05, 2025
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  Great Food, Amazing hospitality

  This is our 2nd time here. Amazing food, great coffee, great drinks. The seafood here is great. It will never go wrong to order catch of the day if you can't decide what to eat. We particularly love the Dominican cuisine hidden in the menu. Staffs are super friendly. Room was clean, comfortable, smelled amazing all the time. It was in general a very pleasant experience. Unfortunately the seaweed situation was bad so definitely couldn't get into the ocean (We were there in the last week of June). We would certainly come back to this resort in the future, maybe during a different time of the year

  Jul 05, 2025
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  July 2025 Live Aqua Punta Cana

  Amazing hotel/resort. The food and the staff were amazing. I enjoyed that they had Dominican dishes mixed into the different themed restaurant menus. The beach had an incredible amount of seaweed. This is mother nature and climate change but it did make a great feature of the resort unusable. I'll definitely be back during a different time of year to avoid. Overall, Live Aqua lived up to our expectations

  Jul 05, 2025