Resort Details
- AyamiPan-Asian Cuisine
- Hacienda El MorteroAuthentic Mexican Cuisine
- Lobby BarLocated in Main Lobby Area
- O RestaurantInternational Buffet
- Sky LoungeRooftop Bar
- Surfos Snack BarOutdoor Grill & Bar
- Take A BiteDeli & Coffee Shop
- The GrillGrilled International Favorites
- Time OutSports Bar
- 24-hour front desk†
- 24-hour room service†
- Air conditioning†
- Concierge desk†
- Fitness Facilities†
- Housekeeping†
- Luggage service†
- Pool†
- Room service†
- Wireless internet connection in public areas†
† Fees may apply
- Fitness center on-site †Add health and wellness to your trip with our fully equipped fitness center, which offers all of the following:
· Free weights
· Bench presses
· Treadmills
· Stair-climbers
· Elliptical machines
· Upper and lower body weight ma-chines
· Smith weight machine - Pool †three pools
- Spa †ETERNITY SPA
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6854 reviews
-
Feb 04, 2026Great resort, beach, food and staff.
Nice resort - good size for families. Beach is really good - nice sand and no big rocks. Waves can get big when tide comes in and out but there are times when they are more calm. Loved the food and infinity pool. Great time to go whale watching in February- could see them breech from the pool. Great volleyball. Anahi and Damian were great entertainment staff - friendly and helpful. Marcus kept things in order with the chairs - it was getting out of hand with people saving chairs at 7 pm the night before. But Marcus warned everyone anything left on the chairs after 8 pm would be removed and that helped normalize things. This is our 2nd time here and would come again.
-
Feb 04, 2026Great Potential But Needs Attention To A Few Details
We visited this resort Jan 25-Feb.1, 2026. We were a group of 4 adults in our 50's. Overall, we had a really nice time. This resort has lots of potential to be exceptional but there were a few things that need pretty urgent attention. Here are the pro's and con's: Pro: - Definitely the view! The beach is gorgeous and the view of the ocean from the Infinity pool is exceptional! We also booked oceanfront rooms and it was amazing to wake up to the sound of the waves or have a drink in the late afternoon on the balcony. We had Block 7. - The food &drinks: overall we found it to be quite good. Hot food was hot, cold food was cold. There was a nice variety in the buffet for all meals, and the one a la carte we went to, The Grill, was quite good. The fish tacos by the adult pool and the chicken nuggets by the family pool were both delicious. Drinks were refreshing, tasty, and we found them to have a decent amount of alcohol in them. - Safety: we had zero issues and felt totally safe whether on the resort or off-resort at excursions or otherwise. We took Ubers and taxis and all was great. - The Staff! Everyone was so friendly, lots of smiles, and accommodating when we had questions or requests. They all do what they can to make your experience as enjoyable as possible. Con: - The pool chair game was out of control at this resort. We have been to Mexico many times and have never, ever seen anything quite like this. On top of the usual annoyances of people putting their belongings on chairs for hours on end without showing up, we also observed many people reserving their chars at 8:00 or so the night before. This is totally unacceptable. We had to take turns getting up at 6:30 or 7 every day to try to find chairs, which we usually did expect 2 days- there were none to be found by 8 AM. This was supposed to be a vacation to relax but that wasn't possible knowing we would have to do this - Evening activity: total ghost town by 8:30 or so. Any entertainment was done by that time. The lobby bar remained open, but there are very limited chairs for sitting so I guess you could take the drink to your room, but there really wasn't any good space to socialize in the evening. The Sky Bar has SO MUCH POTENTIAL and is a really cool concept, but the one time we went up there, again, seating was limited to about 10 chairs, and then some lounge beds that were wet with moisture from the humidity. We actually saw one girl take a wipe out as the stairs in the SKY bar were also quite slippery. There were a few tables by the adult pool that some folks were playing cards row games, but again, this seating was very limited. The Sports bar was also very small and not very appealing. - Birds in the buffet area: Half of the seating for the buffet is outside overlooking the ocean which is a really nice view while eating. Unfortunately, there isn't any mesh or wire to keep the birds out. They would be flying in at every meal, picking at food on tables, and pooping- you could see it on chairs and along the glass partition. This is gross and those birds need to be kept out. Also, on our last night there, a few coconuts crashed in from the glass ceiling above a couple of tables and glass shattered. Thankfully no one was hurt but the maintenance crew came to clean up and as they were doing so, more glass shattered as a result of their cleanup. I don't know if this incident could have been prevented but the way it was handled was a little questionable. The rest of the resort seemed decently clean on the surface but it could use a deep clean, re-painting and new fixtures(i.e. taps, toilets) in many of the areas. We did enjoyed ourselves once we got chairs, got our drinks and settled in each day. What would elevate this to an excellent resort would be attention to the details as mentioned, but if you set your expectations, you will have a good time although I don't think we would return to this specific resort.
-
Feb 03, 2026
Great Entertainment staff
Anahi and Victoria were great entertainment staff. There was beach volleyball and aqua aerobics. Great time at the resort! Also food is great :)
-
Feb 03, 2026
Very fun sunny vacation
Was very good friendly staff, beach volleyball was great the staff was great for coordinating and helped with anything we needed
-
Feb 03, 2026
My experience
10/10 lots of good active fun. The beach and water volleyball is very good and a fun time. Totally recommend this. The entertainment group are the best and very entertaining
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type and the Wholesaler herby acknowledges this policy.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.