Resort Details
- BeachWalkWhether you're poolside or on the beach, our lunch destination is perfect for an energizing meal. Satisfy your cravings with our variety of deluxe sandwiches, fresh salads, tropical cocktails and Caribbean specialties at our Cancun restaurant with a view.
- Bella CandelaOur restaurant in Cancun where you can enjoy the warm candle lights representing pureness, balance and protection. Guests can expect exquisite shareable plates and a culinary journey around Italy creating an experience of the highest level.
- Bravio Spanish CuisineDiscover and unleash the strength of your soul through a culinary journey to Spain. To be brave is: to dare to change, to take risks and to dare to live experiences. Because we all have a brave side that leads us to challenge limits.
- Gift Shop and 750 PizzeriaFor those on the go, our one-stop-shop is suitable for all of your souvenirs and quick snack needs. After buying items from our gift shop, treat yourself to New York-style pizza, empanadas, gelato, espresso and refreshing beverages at 750 Pizzeria.
- Gustino Italian GrillServes authentic Italian food in a lively and welcoming atmosphere. Enjoy an unforgettable dining experience with a variety of homemade pasta, freshly baked pizzas, top-notch cuts of meat and an exceptional collection of wines and signature cocktails.
- La 16 SpeakeasyInside Brav?o you will also discover La 16, the first and only Speakeasy in Cancun at the JW Marriott. La 16, named after Mexico's independence day.
- Sasi ThaiOffers a modern culinary style based on Thai cuisine specialties with authentic bungalows where you will enjoy the best sunset view in Cancun while you taste some of our signature dishes accompanied with our exotic desserts and refreshing cocktails.
- 24-hour front desk
- Accessible facilities
- Beauty shop/salon†
- Bookstore,Offsite†
- Business center†
- Business services†
- Car rental desk,Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- 24-hour front desk
- Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Beauty shop/salon†
- Bookstore, Offsite†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Executive floor
- Exercise gym
- Express check-in
- Express check-out
- Food and beverage outlets†
- Free parking
- Front desk
- Full service housekeeping
- Hair dryer
- Hairdresser/barber†
- Health club
- High speed wireless
- Housekeeping - daily
- Ice machine
- Indoor pool
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking
- Outdoor pool
- Parking
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Room service - full menu†
- Safe deposit box
- Sauna
- Room access through interior corridor
- Spa†
- Tennis court
- Translation services†
- Travel agency†
- Valet cleaning†
- Valet parking
- Valet same day dry cleaning†
- Video review billing
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas
- Business Center†
- Copier
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Fitness center on-site †
- Gym †
- Health club
- Indoor pool †
- Jet-ski †
- Outdoor pool †
- Pool †
- Sauna †
- Spa †
- Tennis court †
- Whirlpool †
- Children's program, offsite †
- Mountain biking trail †
- Water-skiing †
- Gran Tlaco @ Xcaret Ecological Park
- Kukulkids
- Planeta Kids Cancun
- Dolphinaris
- Plaza Las Americas Shopping Mall - Movies, Restaur
- Interactive Aquarious
- Cinepolis Cancun
- Wet n'Wild
- Xplor by Xcaret
- XCARET
- Underwater Museum of Art
- Mayan Museum
- Ventura Park
- XCARET
- Xel-Ha Park
- Aquaworld Tours
- Interactive Aquarium
- Tulum Mayan Ruins
- Cancun
- Cancun
- Isla Mujeres - On-Site Tour Desk
- Chichen Itza (Full Day) - On-Site Tour Desk
- Jungle Tour (half day) - On-Site Tour Desk
- Xcaret Eco Park (Full Day) - On-Site Tour Desk
- Coba Archeological Site- On-Site Tour Desk
- Xel-Ha (Full Day) - On-Site Tour Desk
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Great service
We have only been here a few hours and so blown away by the service at this hotel that I felt the need to write a review right away. From the moment we entered the hotel every interaction has been top notch. Sebastian on check in was so welcoming and wonderful. We decided to have a late lunch at the pool and our server Benjamin was amazing as they were getting close to closing he didn’t rush us which we appreciated. The room is beautiful and clean and so far the food and drinks have been 10/10
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Amazing week at the JW Cancun!
We’ve stayed at JW Marriott Cancun four years in a row, and while there are countless beautiful properties in Cancun and around the world, we choose this one because of the people. The consistency of the staff and the genuine, thoughtful service make it feel like coming home. I want to especially recognize Manuel at Bravio. He remembers our family, anticipates what our kids will eat, and always takes the extra step to make meals easy and enjoyable (parents understand how big that is!). His attention, kindness, and professionalism elevate every stay. Thank you to the entire team for another fantastic visit, and please acknowledge Manuel for the exemplary hospitality that keeps us returning year after year.
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Best hotel on the Cancun strip
Great hotel on the Cancun strip. I have stayed several times and I have a wonderful time. The staff is very professional and courteous. I stayed in the Caribbean Suite with my mother. Plenty of space. Room includes a half bath as well plus an additional large master bathroom. There is double pull out couch and two private balconies with ocean views. The poolside cabanas are an additional luxury. There is a cost but well worth the cost. Multiple pools. Delicious restaurants including Gustinos. The breakfast buffet at Bravio is delicious with many options. Definitely will return again.
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Swim at the JW
Julio R is a fantastic server and we highly recommend spending time at the pool area and bar. The staff is amazing and it added to our amazing day.
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Pool service
Julio at the pool was an amazing server. Kind and always very attentive. Very respectful and remembered our name. Great service.
- AdvisoryThis hotel is NOT an all inclusive property.
- AdvisoryThe following mandatory hotel-imposed fee is charged and collected by the hotel at check-out. Resort fee: $35 USD (Plus Tax) per room per day. This mandatory fee is subject to change. The hotel can provide current inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 72.62 Mexico Pesos (approx. $3.80 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 13