What We Love
- Posh lounge chairs surround the pools and the beach. We can't think of a better place for a cold, fruity cocktail.
- The service here is absolutely impeccable. It's the reason this resort attracts so many repeat customers.
- Capture much needed "me-time" at the luxurious, onsite Infinity Pool.
Things to Know
- The resort is only 30 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is open to adult guests only.
Resort Details
- The Grand Cellaran exclusive cellar with more than 200 wines importedfrom the most prestigious world wine regions
- Various Lounges/BarsEl Mirador - Lobby bar
Sirenita - Aqua Bar
Rhapsody - Music Bar
Esplendido - Smoke bar
Coliseo - Theater Bar
Health Bar - Various Restaurants2 buffets, including the popular Bella Vista Restaurant and La Brisa Restaurant.
4 a la carte restaurants, 2 of which include fabulous sea views. 1 pool restaurant is also available. Enjoy delicious cuisine at:
- Venecia, Italian restaurant
- L'atelier, Gourmet restaurant
- Haiku, Japanese restaurant
- Tony's, Surf & Turf restaurant
Please contact guest services upon arrival for complete details.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services
- Internet Access†
- Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Bike rental
Complimentary bike tours.
- Direct access to a beach
- Fitness center on-siteFit & Fun fitness program.
- General
Other activities include aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Golf †18-hole P.B. Dye golf course.
Green fees and carts are at an additional charge ($). - Hot tub6 outdoor hot tubs.
- Leisure FacilitiesOther activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Motorized Water Sports †Jet skis are available.
- Non-Motorized Water SportsKayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling.
- PoolThere are 3 pools on site, including an activity pool and a lake pool. This property has swim-up bars.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 2 tennis courts on-site. All courts are lit and feature complimentary use.
- On-site Entertainment
Live nightly shows in theater/disco/casino
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10252 reviews
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Feb 07, 2026Perfect vacation for a luxury adult only resort
We just returned from a 7-day stay at Joia Paradiso in Mexico and it was incredible. Our room was extremely big, always clean, close to the pools and the beach. The staff, especially our Iberostar the Club representative, David M, were incredibly welcoming. The beach itself was clean and private, with plenty of loungers. Food was amazing, we didn't need reservation for the restaurants and no wait time to get in. Definitely, a must-visit for a relaxing getaway!
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Feb 04, 2026
Loved it again. Even with the cool windy weather. Jan 16 through Feb 3.
It was around our 10th time there. 70 building second floor. Bellbstaff amazing. Check in quick and flawless. Carolina, Benjamin, Fatima, and all of our other Butlers were very attentive, wonderful and helpful. Mala, Monserat and Raymundo the best Star Friends at the pool. Fun, very conversational and kept things entertaining. Elizabeth was always there to help with your pool, Cabana and other pool needs. Always special to see here there. Leticia and other drink servers very attentive. Pool Cabanas go quickly after 7:30 on nice days. Almost always Palapas available on beach. Grounds beautiful and constantly being groomed. Ladies kept sleeping rooms clean and well stocked. Some of room furniture could use some updating, mostly refinishing, but was adequate for longer stay. Electrical outlets need to be added so they are on either side of bed. More on food later.
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Jan 29, 2026
Next level perfection!
If you are debating visiting this resort, STOP! I am still in awe of the vacation my husband and I just experienced at Joia. Everything was absolutely perfect. The resort is immaculate. Clean on another level. It literally sparkles. The food is so incredibly good. The buffet was amazing! The Italian restaurant was so good but Ember steak house was our favourite. Samuel was the best and so attentive. The bacon wrapped filet, insane. The pools are beautiful and well kept. Towels and chairs are plentiful. The grounds in general are just so spectacular. If you have a chance to select the butler suit walk out, DO IT. This was more than I could have dreamed of. Waking each day to a beautiful sunrise and walking right out into the white sand beach was an experience I will never forget. The butler team of Benjamin, Fatima, Adrian, Ruben, Ana and Karolina were beyond kind and helpful. They really enhanced our experience and we were happy to see their smiling faces every day. Thanks to Rolando as well. He helped us book a reservation at a sister resort and was just a really upbeat and super guy. I would return to this resort tomorrow if I could. But for now I will dream about floating in the quiet pool with a mango margarita in hand.
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Jan 28, 2026
Great experience
Everything was great. Butler service did an amazing job. Can’t wait to come back. Adrian and the team were great. Beach was beautiful. Food and drinks did not disappoint
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Jan 25, 2026
Amazing girls trip!
We had the best time on our mom/daughter getaway to JOIA last week! The resort was beautiful, the service amazing, restaurants all exceptional, and top shelf alcohol at the bars! The staff went over and above to make our stay extra special. Ruben and Ana were our butlers and they went over and above to make our stay in building 70 the best experience ever! Alma and Hilario from the entertainment team were so funny and kind and kept things fun at the pool each day! Our driver Leonardo was so helpful in helping us to navigate this huge property! Golf carts with drivers are available any time you need them! Joel, our server at the Italian restaurant served us twice and was the best server and kindest person. He made our experience so exceptional that we came back a second time! Lastly, Eli and Ricardo from Bell services were wonderful and made our arrival and departure seamless! We will definitely return!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed