What We Love
- Delight your palate at the AAA, Four-Diamond restaurant located onsite.
- Take a moment to soak in the beautiful majestic of the ocean on Isla Verde Beach.
- Round out your night with fantastic musical performances at the onsite I-Bar.
Things to Know
- The resort is only 5 minutes from the airport.
- The flash of the city with the seductive ebb and flow of the beach make this resort a hotspot for adults. Beaches, bars and Bioluminescent Bay beckon!
- The resort is perfectly suited to couples and families alike.
Resort Details
- Akua BarLocated at the Lagoon pool, this casual swim up bar serves light lunch and popular tropical cocktails a step away from the clear blue water.
- AleliAs the hotel's main breakfast restaurant guests can enjoy a fresh buffet or à la carte spread of traditional favorites, featuring stunning ocean views and overlooking the property’s lagoon view.
- KarayaThe resort’s indoor/outdoor main bar serves local cuisine specialties and the best martinis and cocktails in a contemporary setting with fire pits.
- La BodeguitaOur quick service café and wine bar offers an array of light gourmet breakfast, lunch and evening delights.
- Ocean BreezeKnown for having Isla Verde’s only toes in the sand oceanfront bar, guests can enjoy breakfast, lunch, and dinner with a view at the Mediterranean inspired oceanfront restaurant.
- SAK-IOffering an exceptional culinary experience in a contemporary wood and stone dining room, SAK I serves innovative Asian fusion cuisine incorporating tropical Latin flavors.
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Concierge desk
- Elevators
- Exercise gym†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Sauna†
- Shopping mall†
- Spa†
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program, onsite
- Direct access to a beach
- Fitness center on-site †
- Gym †The property’s 24 hour fitness center boasts ocean views and features state of the art Life Fitness machines from cardio and strength training.
- Hot tubThere is 1 indoor hot tub and 1 outdoor hot tub.
- Motorized Water Sports †
- Non-Motorized Water Sports †
- PoolThere is a large free-form pool, set in a lush tropical gardens overlooking the beach. This property has swim-up bars.
- Sauna †
- Spa †The Akua Spa offers a variety of signature treatments from hot stone massages and sugar scrubs to calming facials. Spa amenities include six spa therapy rooms, two unisex relaxation areas and a water ritual area that includes a sauna and steam room.
- Steam bath †
- Golf †Golf course located within 5 miles of the property.
- On-site EntertainmentMusic in lobby, several nights per week
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3978 reviews
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Jun 30, 2025Unforgettable family getaway
The BEST experience ever! Everything was perfect. Food was amazing, service was great, room was super clean, view was spectacular, cannot say enough great things.
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Jun 29, 2025
Mother and Son Trip
I highly recommend the suite on the upper level. It comes with your own conference area. Staff were great and extremely accommodating. Special shout out to the manager Salvador and our cleaning lady, Krystle Nieves!
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Jun 27, 2025A wonderful stay at the Royal Sonesta San Juan
I'll start by saying that the overall positive experience we had was heavily dependent upon the type of room we chose. #1 tip: GET THE CLUB LEVEL ROOMS! Our room was #209 (second floor, offering more privacy than ground) in the low-rise Lanai section overlooking the pool and it was great - so quiet and kept spotless every day. We stayed at the same period of time as the last (very unhappy) reviewer, but were not at all affected by the prom parties in the main building so location was key. Info on the club level rooms are scarce but they include a nice lounge area where we ate take-out dinners a few nights, with fruit and sometimes cookies. Club level rooms also include daily buffet breakfast for 2 (including 2 mimosas as our server Wanda kindly informed me) AND free apps and drinks every day at the lobby bar during happy hour (5:30-7pm). Alexis at the lobby bar was so nice and remembered what we liked to drink every day. Seriously, excellent value with this level of room. I honestly thought the food was great. Faves: @lobby bar: ceviche and amazing arepas appetizer, goat cheese balls, lamb meatballs. Pool bar/Ocean breeze: kids burger, my kids liked the tenders and fries, chicken skewers. The margherita pizza was phenomenal. The turkey club was DELICIOUS and was NOT made of turkey deli meat. Their frozen cocktails ($14) were so yummy as well. The pool and large hot tub were amazing. There's a big "shallow" 3/3.5 foot pool so my kids didn't need floaties. I love that you can get fresh towels by scanning your bracelet (and get into your room without a key). We went mid-week so there were plenty of chairs (more umbrellas would've been great). It did get busy by 10-11am but surprisingly no one was laying out towels at 7am like they do at other resorts, at least not when we were there. Beach is SO close to the pool. When we went (June 15-20), there was NO seaweed and water was prob 80 degrees. Sand was golden/white, clean with no shells or seaweed either. I couldn't have asked for better, considering our last few beach vacations. Ubers are plentiful, fast and so so cheap. Remember to tip very well since the rate is dirt cheap. Uber from Isla Verde to the fort in Old San Juan was under $10 (plus tip). People were flying kites at the fort. If you can get one, what a fun idea! We also booked a jungle waterslide tour through TripAdvisor with Casa Venturas (Stephanie and Luis were our guides) and LOVED it. I didn't know you have to go fully into the water with whatever shoes you have on your feet so be aware and ready to sacrifice a pair of sneakers like I did. Still worth it! We also rented a jet-ski on the beach ($100 for half hour) which the kids enjoyed. Location was less than 10 mins from the airport (I think the Uber was $4 on the way home - yes, $4!!) and we did hear planes now and then but honestly not that often and definitely not in the room with the balcony door closed. Only negative and the reason for 1 star deduction from an otherwise awesome stay was the AC went out for about 36 hours. Looking at other reviews, it appears to have happened again end of March too so it's a recurring problem. We got a fan, but honestly sleeping that night was super uncomfortable (80+ degrees in the room) and the rug felt damp with the humidity. Some people we met ended their stay early and negotiated some comp. There is a daily resort fee of about $60/65 which we expected and a $500 hold for meals/etc. Checkout was easy and NO wrong or surprise charges but we chose to pay for all meals directly with our credit card to avoid any confusion at the end, which was a smart move on our part, I think. Overall we really enjoyed our stay, aside from the broken AC. If we went to PR again, we wouldn't hesitate to stay here again and would recommend it to others. Service was excellent - everyone we encountered was very polite, from front desk to bar and restaurant staff.
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Jun 25, 2025Watch for lies
The first night we had no air. It was running by the time we went to bed. It was prom week , a large amount of high school kids . We were on the 5 th floor, our last night at the hotel there was unnecessary noise. Doors slamming , parties going on and when the prom was over at 1:00am the crowds in the hall way woke me up again. Had to call security 2 times. Next morning we were checking out, we asked for late check out since we had a terrible night sleep. At first we were told they were all booked and couldn’t accommodate us. After we went to the front desk they did extend our time but were told since we were doing a late check out, the people coming in would be inconvenient. We asked to be compassionated by giving us a breakfast voucher. They said one or the other not both. Eventually they gave us 2 breakfast vouchers, even though we are a family of 4. I checked to see if they were telling the truth about being sold out , they LIED. They had plenty of available rooms. Poor customer service. Very disappointed on how we were lied to. They should not have put the prom guests on the same floor as a family. Poor choices were made . I hope upper management sees this . .
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Jun 18, 2025
Unforgettable Service: Thanks Francisco!
Francisco at the Royal Sonesta truly made our vacation special! It's wonderful that his sweet demeanor and exceptional service left such a positive impression, elevating an already amazing hotel experience into something truly memorable. He is an absolute gem! Can't wait to go back!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Service fee: 22% per night, per room Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed