Iberostar Waves Tucan - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

11322 reviews

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  Best vacation ever

  My wife and I stayed 1 week at this resort and can’t wait to go back ! Everything was perfect, especially the staff who was always happy, smily, and helpful. The pool is amazing and the beach is so gorgeous you don’t want to get out of the water. The bedroom are old typical Mexican hotel rooms, but they are going to be refurbished next year so it is soon going to be up to date. All the restaurant had good food, the buffet has a lot of different type of food, it’s not perfect food but it’s satisfying for an all inclusive resort. The mediterraneo, the Japanese and the Italian are better but have less seats so you have to book in advance. We are really looking forward to come back soon !

  Sep 04, 2025
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  Avoid this place unless you’re happy settling for mediocrity.

  The food? Bland, forgettable, cheap buffet slop dressed up like fine dining. Desserts taste like they were thrown together for a school canteen. Definitely not 5-star — at best a struggling 4-star with some greenery to distract you. Now for the scams. They push this so-called “resort credit” that’s basically worthless, and the photo racket is an insult. They take “included” pictures of you, then on your last day slap you with $20 a pop. I got hit with a $260 bill for 14 photos after they cornered me into picking them. Absolute scammy behavior. Room service? Doesn’t exist. It’s listed on the reception phone menu, but when you call, they shrug it off. My wife had sunstroke one night, and I literally went to FOUR restaurants begging for food to bring her. Not one helped. To make it worse, when I tried to sit down alone just to eat, they refused because I’d be “taking a table for four.” Are you kidding me? I paid for this. On the beach, you’re constantly harassed by guys pushing cocaine, cigars, and vapes, while staff look the other way. They don’t care, period. At night, some of the entertainment even had a nasty racial undertone — if you’re white and British, prepare to be laughed at or ignored, while they gush over Spanish/Portuguese guests. Classless. Everything here is overpriced, the vibe is cheap, and the service is lazy. I live in one of the most expensive cities in the world, and somehow this place manages to charge more while delivering less. Bottom line: Don’t waste your money. There are plenty of better resorts in Playacar that actually deliver 5-star service. I won’t be back, and neither should you.

  Sep 03, 2025
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  Was hoping for better

  Went on most likely my last family vacation due to medical issues, brought the whole family to a place I was amazed with 20 years ago, but was the biggest waste of money I have ever spent I wish the resort had put in their notes online that they are closing shortly to remodel, from the stink of cesspool (it's not the seaweed) to filthy moldy pillows, bugs in the room, no ac that worked to areas that just where patched up, to flooded rooms due duct tape hold bathroom sinks together totally ruined family vacation. I have stayed in many Iberostar resorts and could only praise those that I stayed in but based of this important vacation it will be my last. Trust me don't go to this resort

  Sep 02, 2025
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  A SOLID 3 star resort ⭐️⭐️⭐️ on a good day.

  This resort does not reflect the “4.5” rating is has on tripadvisor. Its probably a solid 3 star resort. We on the fifth day of our vacation and were pretty much DONE with this place and disappointed. Keep in mind 3 of those days we spent doing exursions away from the hotel (which are great- xcaret, cozumel snorkeling, cenotes). However, just being at the hotel alone is bland and disappointing. If you are a young couple, i would not recommend this resort. Youd better off going to riu/riu palace. The only good thing here is the price we paid for 10 days which i think should’ve been $300-600 lower. Food: 10 days and they only gave us 3 visits (max) at the “a la carte restaurants”. The buffets are at best a little better than cuba level buffets with few more varieties. Activities: theres morning yoga, a tennis courts (which you could barely book a tennis court) due to the academy, gym, beach volleyball, generic pool activities, theatre shows (night/afternoon), karaoke. Beach: great beach but a bit of sargassum during our stay (understandable). However, it is swimmable, just depends on the day. Of course there are vendors who would approach you and mask what they are selling with “weed or coccaine”, but not as bad from the ones in Los cabos. Customer Service: 7.7/10 just a little over good but not the best. When checking in, Front reception forgot to give us our room number…. Wtf. He just gave us keys and told us to go to a general building. Like but which room!?!?! Rooms: needs upgrading!!! The rooms are from 1900’s with leaking bathroom ceilings and a comprised lock doors. Very outdated. Pool and bars: just one main pool and a few small ones. Keep in mind theres a puny bar pool that doesnt see the light of day. Its in a small shady spot away from the sun. If youre a vampire thats prolly the best spot to go chill, 2nd place would be under a rock.

  Aug 28, 2025
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  Dishonest marketing

  They offered a $300 "credit" per room. This "credit" turns out to be twelve $25 gift certificates. You can only use 1 gift certificate at a time, and you have to spend $100 to be able to use one. Therefore you MUST spend at least $900 more. SCAM!!

  Aug 22, 2025