Iberostar Waves Tucan - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

11341 reviews

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  Beautiful place, rooms need desperate upgrade

  We went as a family of 4, Mum and Dad, Teenage boy and 8 year old boy. We arrived via Cancun airport and had booked transfers via Nexus, they were well drilled and we avoided the masses of independent Taxi drivers you walk past that can be more expensive. We arrived at the hotel and were struck by the size and design of the Tucan side lobby, the front desk and bell boys were prompt and ready to deal with your needs, we were booked in efficiently and whisked off to our room via the bell boys on a golf kart, a great way to get around the resort. Now our Main complaint about the site is the rooms we were taken to our Premier room, they are extremely out of date no where near 5*, we were given what was a premier family room that was far too small had no working side lights, one plug socket and smelt damp, with two kids in tow this room was not going to work for us, we spent the night in it as we arrived 23:00 at night and all were knackered, we went to breakfast in the morning which had a great choice of cooked and fresh options too choose from, we decided to see if there were other rooms available, we were taken to a slightly newer room close to the beach but frankly it wasn't much better then came the game changer the presidential suit was available for the time were spending at the resort, this was effectively a flat, living area with kitchenette, main bedroom with super king bed , guest room 2 double beds both with en suite, and we were right on the beach, 2 balconys, and a hot tub, we went back and paid the difference, Now it was a fair difference to pay, but I would advise that you haggle as I did if you want a deal. The rest of the hotel was decent, great location, fantastic jungle area wonderful wildlife and with the new room basically on the beach we were able to have a fabulous time, there are a couple of pools the large one with a kids section, and a minute walk to the beach. Food was very good we ate at all the restaurants and were very happy with the options available, there are a couple of restaurants you need to book the Japanese and the Italian but it was a simple process and the food was very good. Had we not upgraded to the Other room this would have been a very different holiday, the place is crying out for an upgrade, all rooms need require mod cons, bathroom upgrade, electrical upgrade and just someone to take a revised approach to making that happen.

  Nov 11, 2025
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  Not a top resort.

  As a local travel agent that sells more than a million dollars in revenue a year, I never thought I would be the one dealing with issues like this. It started planning my dream wedding. I wanted a nice tropical place that offered all the amenities of Cancun and yet was still affordable for my guests. Maybe that should have been my first clue. When the wedding is only 5000 and you get excited because you are doing your best to stay in budget. Quickly that was blown out of the water. The DJ cost as much as the entire wedding and reception. Outside vendors are 900 to bring on the property. Fine - So now, our wedding alone, we spent 22000. It is the ONLY time I am going to be married and I am almost 50 so I saved and saved all my hard earned money and built the wedding of my dreams. Everything was booked to the final detail. Much to our surprise, we were blessed enough to have 68 guests come and celebrate us. We did all the planning, the reservations, the spa appointments, EVERYTHING for each guest. Chocolate dipped strawberries delivered to every room to show the guests how much they meant to us with a card of thanks. We arrived on Sunday at 3 PM. Gave the cards to the front desk. This is where it all started. Strawberries were delivered with no card, hotel told guests it was a check in gift for them. Not that it was from us. The manager "Ricardo" never was able to tell a good story, just lie after lie every time his mouth opened. Because it was important to me for the guests to know that we appreciate that they spent money and came to celebrate us, I spent 2 entire days in the lobby to greet each guest. Not enjoying the resort I paid for but passing out cards that the staff was unable to do correctly if at all. This was only the start of several issues. I had a guest with no AC for 48 hours because maintenance never came. I had a guest with a toilet he had to fix himself because maintenance never came. Staff walking in rooms while guests were napping and in the shower - no knock and the deadbolt locks were not working in any room. My elderly mother with NO AC even after repeated complaints to get it done. My daughter and grandson in a room without a locking door. Another guest with feces on the patio that was never removed. One guest with a leaky roof. In addition, dont fall for the upgrade that is in your wedding contract because that will never happen. It was only given to us after multiple complaints to the office about the status of our guests experiences. We gave it up if they would fix things which they never did. When we arrived we were told that 2 restaurants required reservations. Reservations you can only make once on site and once a room number has been assigned. One didnt have reservations the entire time we were here and the other was closed for the duration of our visit. This left my guests with buffet or off site dinners. Last nights cost us a total of 4000.00 and that was only half of our guests. I am livid. We have no recourse. Nothing we can do. Their solution to everything is a bottle of wine, which I will NOT drink. All of this should have been disclosed to us at the time of booking. We managed to get 1 reservation at hibachi for a few guests after crying to the front office for the 15th time. They made a guest leave because a child under the age of 5 counted as an adult. SERIOUSLY????? This is slated as a 5 star resort. There is nothing 5 star about it. There are no wait staff at the pool, there is minimal cleaning done in the rooms, maintenance is awful and the buggies for transportation, you are judged as a lazy American anytime you ask to be picked up. Now to start on the resort itself. It is tailored for kids. All the activities in the pool are for kids. The large pool, where most people want to be is full of kids games and hot water. While the adult pool is more refreshing, it is small. No wait staff at the pool. No room service. No ability to take food to your room, even though I was told prior that I could. Mini bar, also a joke. 2 beers and a soda are not a mini bar. 10/10 - do not recommend. Stay far away from this resort. While the jungle animal life is amazing, it doesnt make up for the experience.

  Oct 21, 2025
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  Food review

  The hotel has beautiful grounds and very well kept. The staff overall were very good and tried to please. The food was good but not great. Specialty restaurant had "Catch of the day" Farm raised Tilapia (Usually from Vietnam) is not fresh or "catch of the day" At breakfast buffet asked for decaf coffee, (Dr put me on a diet). Was given a jar of Nescafe instant. Awful and not 5 star.

  Oct 16, 2025
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  Absolute Paradise!

  I can’t say enough positive things about this resort ! The wildlife here gives a truly unique experience. Watching the monkeys never failed to entertain and amaze me. The main pool and adults only pool were spectacular. Never had a problem getting a lounger any day we were here. We stayed in building 15 and loved the location. It was only a quick walk to the buffet and lobby as well the pool. The pathway to the jungle was literally a few steps from our room The food was good as were the drinks. The staff was very attentive and I can’t say enough about them. The beach was huge and the water was absolutely gorgeous. We will definitely be back!

  Oct 16, 2025
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  Iberostar Tucan...a great jungle experience

  We’ve just returned from a wonderful family holiday at Iberostar Waves Tucan and overall we had a wonderful vacation. The resort is located in the safe, gated community. Walking through the jungle was our highlight each day. The resort is surrounded by lush jungle and incredible wildlife. There are monkeys, coatis, birds, peacocks, rabbits, and parrots. The jungle is well lit at night as well and safe to walk through at night. It also has concrete pathways which makes it easy to walk through. The resort is very committed to the environment and echo practices. The hotel offers refillable water stations at every floor of each building. Their bathroom toiletries are also ecologically friendly products. The beach was beautiful with lush coconut trees, hammocks to lounge on and plenty of palapas. The adult pool areas were great. Its located in a cave like surroundings with a swim up barand water falls. It was a beautiful view overlooking the main pool. We had a ocean front room so each morning we were able to see the beautiful Ocean view with the blue turquoise water and the coconut trees swaying with the wind. Out of the ocean we could see all the high cruise ships embarking each day over Cozimel. The staff were truly wonderful — friendly, helpful. There were lots of activities happening throughout the day for all ages, but you can choose to just hang out in the lobby area which is surrounded with waterfalls and greenery. All in all , the resort is.beautiful with nice and clean rooms and beautiful surroundings. Enjoy the buffet view close to the openedge. The fishes swim by back and forth. Overall it was a great experience.

  Oct 08, 2025