What We Love

  • Unwind and let your troubles slip away during an indulgent beachfront massage.
  • Your children can run around at the kid's pool or Kid's Club while you relax.
  • The resort is only five minutes from downtown Playa del Carmen, which features outstanding shopping and dining opportunities. 

Things to Know

  • The resort is only 55 minutes from the airport. 
  • The resort's property protects a section of tropical rainforest, making this spot quite the eco adventure.
  • Unwind in a lounger next to one of the resort's four pools. You'll be living your best life. 

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Bonsai
     Japanese a la carte restaurant. Teppanyaki show cooking. 
  • Cozumel
    International buffet offering breakfast, lunch and dinner with dazzling 'show cooking'.




  • La Gondola Restaurant
     Italian specialty restaurant featuring a la carte dining.
  • La Hacienda
    Mexican specialty restaurant featuring a la carte dining.
  • Mare Nostrum
    Mediterranean specialty restaurant featuring a la carte dining.
  • Uxmal
    Beach restaurant offering grilled foods and snacks for lunch.
  • Various Lounges/Bars
    - Uxmal beach bar
    - La Mascara disco bar
    - La Plaza theater bar
    - El Paso lobby bar
    - La Marimba restaurant bar
    - Kiosko beach bar
    - Tikal lobby bar
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Complimentary wireless internet
  • Elevators Not Available
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Complimentary wireless internet
  • Elevators Not Available
  • Exercise gym
  • Free parking
  • Golf, Offsite†
  • Housekeeping - daily
  • Ironing Amenities (On Request)†
  • Laundry/Valet service†
  • Liquor store†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas
On-Site Wedding Services

  • Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's program, onsite

    STAR CAMP:


    Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the  approach and theory of multiple intelligences, which advocates personal growth through cooperation.

    · Discover a new, artistic dimension by reproducing giant versions of works of art as a team. 

    · Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu. 

    · Record short films, become a journalist, publicist or the stars of an improvised video. 

    · Discover the inner artist by working with clay. 

    · Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members. 

    · Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool. 

    · Learn how to get a hard-boiled egg into a bottle or experiment with colors. 

    · Summer classics like darts, capture the flag or Olympic-style events.


    Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old


    STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles


    Star Camp Shows:

    On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights 

    What's New!

    Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show

  • Direct access to a beach
  • Fitness center on-site

    Fit & Fun fitness program.

  • General †
    Other activities include:  aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, gymnastics and table tennis.
  • Hot tub
    1 outdoor hot tub.
  • Motorized Water Sports †
    For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL.  This center organizes numerous boat trips, scuba diving and snorkeling excursions, as well as diving lessons.
  • Non-Motorized Water Sports

    Kayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling

  • Pool
    4 outdoor pools.
    1 Swim-Up pool bar.
  • Sailing †
  • Spa †
  • Steam bath
  • Teen programs †

    - Teens disco

    - Eagle Star camp - 13-17 years old


  • Tennis court
Off-Site Recreation
  • Golf †
    A golf course is located within 5 miles of the property.
On-Site Attraction
  • On-site Entertainment

    Live nightly shows in theater

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9253 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wildlife, Waves & World-Class Food – Thank Me Later 😎

    We stayed at Iberostar Waves Quetzal in the second week of September 2025 and had an amazing time. The grounds are beautifully kept, and the wildlife was such a bonus we haven’t experienced at other resorts. The beach was gorgeous, soft sand and minimal sargassum. Rain showers came and went quickly, leaving lots of sunshine. Playa’s market and even local ruins are within walking distance, which was perfect for exploring. The pool is huge, clean, and never crowded (though it is quite deep—bring a floatie!). The food was outstanding, with incredible quality and variety—we even enjoyed lobster at the buffet one night. Worth noting: there’s no poolside drink service, but that led us to the adult pool bar where Daniels, the bartender, made our trip extra special. He’s friendly, fun, played great music and makes the best drinks—definitely ask for his special creation! Overall, Iberostar Waves Quetzal exceeded our expectations and we’d happily return.

    Sep 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fab time

    We had a wonderful time here. The scenery was stunning and the wildlife was plentiful. Food was lovely! Raul the waiter in the sports bar was very friendly and kept the tequila flowing. I would definitely recommend this hotel!

    Sep 15, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    My experience after 3 days.

    Everything is good. Entertainers are soooo good. And my kids love star camp. Shows, activities are so good 😊 Cris and Abigail had been so good to me and my family. Paco and Karen from star camp too. Really profesional. Hotel in general is good. The rooms are just so outdated, that’s all. Not enough outlets where to plug our devices. And shower sucks. Not enough pressure. And I just wish the kids club would have a better water park. That’s why my 4 stars.

    Sep 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxing, enjoyable and great nature theme.

    We met our friends for a trip to Iberostar. We found the resort and nature theme to be very relaxing and enjoyable. We loved being able to go on the different paths through the trees and see wildlife. Food was good, but you have to make sure you reserve the dinner spots in advance since they fill up fast. Breakfast was great each morning. We also rented one of the cabanas and I would definitely recommend that. It was cheap and a nice spot to have available. The beach also was cleaned every day to try and remove as much of the sea grass as possible and I thought they did a great job with this.

    Sep 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Celebrating 50th

    Great experience overall ( service, food, and the staff). Clean property & Great variety of food @ the buffet. There is no golf course on this property, but they were very kind to organize an 18-hole round for a good price. Kudos Ivonne and Ron @ the resort.

    Sep 02, 2025
Hotel Advisories
  • Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $79.20 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisorySPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
  • AdvisorySPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Spring Break Policy - IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
    · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
    · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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