What We Love

  • Relax on Balinese beds and grab a refreshing drink at the Aqua Bar.
  • Sample gourmet gastronomy from six on-site restaurants.
  • Service is impeccable. There’s a reason this resort continues to welcome repeat customers.

Things to Know

  • You're a short 30 minutes from the airport. 
  • You have direct access to the beach from the resort–paradise awaits.
  • The resort has 4 pools including a quiet pool and an activities pool.

Resort Details

Dining
Guests can choose from Mexican, Japanese and other delicious cuisines.
OnSite Dining
  • Various Lounges/Bars
    - Grill de Playa Snack Bar
    - El Puente Ice Cream Shop
    - El Puerto Snacks
    - El Faro Bar
  • Various Restaurants

    - La Hacienda Mexican Restaurant
    - El Puerto Steakhouse
    - La Dorada Mediterranean Restaurant
    - Hashiru Japanese Restaurant
    - El Colonial Gourmet Restaurant

    Reservations and dress code required. Please contact guest services upon arrival for complete details.

Housekeeping, room service, an exercise gym and more luxurious amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Children programs
  • Children welcome
  • Children's play area
  • Complimentary wireless internet
  • Exercise gym
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Children programs
  • Children welcome
  • Children's play area
  • Complimentary wireless internet
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Liquor store†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Safe deposit box
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services

  • This resort provides the following wedding packages:

    - Star Wedding Package
    - Silver Star Wedding Package
    - Gold Star Wedding Package

    Please contact wedding coordinator for complete information, locations and to reserve a date.

† Fees may apply

A variety of great children's activities, as well as water sports, tennis courts, and golf are available.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite †
    STAR CAMP:

    Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the  approach and theory of multiple intelligences, which advocates personal growth through cooperation.
    · Discover a new, artistic dimension by reproducing giant versions of works of art as a team. 
    · Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu. 
    · Record short films, become a journalist, publicist or the stars of an improvised video. 
    · Discover the inner artist by working with clay. 
    · Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members. 
    · Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool. 
    · Learn how to get a hard-boiled egg into a bottle or experiment with colors. 
    · Summer classics like darts, capture the flag or Olympic-style events.

    Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old

    STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles

    Star Camp Shows:
    On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights 
    What's New!
    Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
  • Direct access to a beach
  • Fitness center on-site
    The resort has a Fit & Fun Fitness Program.
  • General
    Activities include:

    Aerobics
    Yoga
    Shooting tournaments
    Archery
    Basketball
    Cycling
    Billiards
    Bocce
    Football
    Gymnastics
    Table tennis
  • Golf †
  • Motorized Water Sports †
    For an additional fee, take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
  • Non-Motorized Water Sports
    Activities include:

    Kayaking
    Windsurfing
    Beach volleyball
    Catamarans
    Aqua gym
    The scuba clinic
    Snorkeling
  • Pool
    There are 3 pools on-site.
  • Sailing †
  • Spa †
    Hotel guests can indulge at the luxurious spa with hydrotherapy facilities including Finnish sauna, Turkish baths, steam room, saltwater pool, Jacuzzis, Roman baths and various types of showers. The spa is truly an irresistible delight for both mind and body.
  • Teen programs †
    - Teens disco
    - Eagle Star camp - 13-17 years old

  • Tennis court †
    There are 2 lit tennis courts on-site.
On-Site Attraction
  • Live Entertainment
    Live nightly shows in theater/disco/casino

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9565 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Erick Rivera - Breakfast Buffet Server. . . THE REAL DEAL!!!

    We sat in one different section at breakfast buffet and experienced different servers, but we knew RIGHT AWAY on our 2nd day what BEST LOOKS LIKE. Not only was Erick Rivera service very TIMELY, CONSISTENT and ALWAYS there when we needed him, he is probably the MOST HUMBLE, POLITE, COURTEOUS, RESPECTFUL server we have EVER been fortunate to experience in our LIFETIME of TRAVELS. I am all about “Customer Service” and the importance of treating EVERY customer with TOP NOTCH SERVICE. Erick Rivera is a ROLE MODEL of what ALL YOUR EMPLOYEES at Iberostar Waves Paraiso Beach should strive to be. To be so YOUNG (21 years old), he TRULY CARES and will give you TOP NOTCH SERVICE and TREATMENT!!! We WILL SEE HIM AGAIN!!!

    Oct 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great hotel - Excellent gym

    Great staff, brilliant facilities. Love the gym, especially Sergio who takes the morning fitness classes. It has a good weights area, plenty of of cardio machines and superb spin bike studio. If you enjoy staying in shape whilst on holiday, or just want to burn off some of the all inclusive indulgence, then look no further.

    Oct 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Staff

    Great stay! I was able to have some 1-2-1 swim lessons with Jorge from fit & fun and would recommend! He was very helpful, a great coach, made me feel comfortable and I progressed tremendously in a very short amount of time, thank you Jorge

    Oct 04, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Terrible stay. Noisy AC, no proper cleaning, bad food, dirty pool, sea water full of dirt, mosquitoes everywhere, staff

    Our experience at Iberostar Waves Paraiso Beach was very disappointing. The air conditioning in the rooms is so loud that it’s impossible to sleep, and you cannot turn it off. Room cleaning was inconsistent – they ignored requests and only sometimes came later. The food was very poor quality; lunch leftovers were served again at dinner, nothing fresh or interesting. Mosquitoes were everywhere, making it hard to relax outside, and even the children could not sleep because of bites. Service overall was terrible – the staff was unhelpful and unfriendly. At checkout they even demanded extra money for “cleaning services” that were never provided. We traveled as a family of ten people, and all of us had the same issues in every room. This resort is definitely not worth the price and I would not recommend it to anyone

    Oct 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic resort with great employees !!!

    This was the second time here for myself and my wife and it was even better than the first time. We booked room 3001 on the beach and the room was fantastic. Lets start at the beginning. We made sure this time to write down employees names who stood out and went above and beyond even though all the employees there were great. Ramiro at the front desk checked us in and greeted us with friendliness and a smile. The check in was quick and he explained the new room key being on the wrist now which was fantastic. No more keeping up with the room keys ! We went to Jinmi next who was one of three concierges that helped us on our stay. When he was not there Mike and Josue were super helpful and answered all our questions. Anyway, Jinmi explained to us about the presentation and we decided to give it a try. After going the next day we were very happy that he explained the process perfectly and did not mislead us in any way. We did not buy this time but were given good information about what they offered. Jinmi did his job great ! We did see a server by the name of Marciano from last year and he actually remembered us. He is just always smiling and so happy and he made our eating experiences even better! He is such a hard worker and his job is not easy so that is a tribute to his work ethic. The room was always perfect because of a housekeeper by the name of Rosario Lopez. She was happy to accommodate us in any way possible. Many of you travelers out there know when your room is spotless and you have enough towels that makes your stay so much better. She was one of the best housekeeper's we have ever had in out 40 plus years of travelling. Because of low season management did send her home a couple of days and one day our room did not get cleaned. We called the front desk and within the hour a runner by the name of Jair came and brought us fresh towels, sheets and cleaned the room. It took him three trips because all he had was a backpack but he was quick and efficient. He did apologize but we told him it was ok and not his fault. Siomona also helped with this issue and did a great job of handling it. We cant forget about Freddy and his black cart. He took us to our room on a couple of occasions when he did not have to. We did mention to him that we never saw the entire Lindo next door and he gave us a first class tour of that hotel. He is another one who was always smiling and always seemed so happy. Thanks Freddy for the help. Armando with the entertainment group is another hard worker who just could not quit smiling. You can tell he loves his job and it shows. Chef Armando explained a couple of the dishes they were serving at the buffet and you can tell he likes his job. Now last but certainly not least was our favorite employee. Chef Octavio. That man works so hard and was always busy. He went way above and beyond with us and the mole. I am a mole junkie and he made sure we had plenty of it whenever possible. His interactions with the guests and his co workers was the same every time we saw him. He had a smile on his face a mile wide and always seemed so happy. Thanks chef Octavio for making our trip the best. We hope to see you in the future and keep making great mole !!! We did want to mention that this place would not look so great if not for the hard work of all the people doing the yardwork and maintenance. We also can't forget the employees taking us back and forth on the carts. This resort in our humble opinion is a first class place with a great staff that does a fantastic job.

    Sep 15, 2025
Hotel Advisories
  • AdvisorySPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
  • AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $79.20 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisorySPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $1.64 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • Pet Policy : Pets Not Allowed

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