Iberostar Waves Paraiso Beach - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9557 reviews

• 

  Fantastic resort with great employees !!!

  This was the second time here for myself and my wife and it was even better than the first time. We booked room 3001 on the beach and the room was fantastic. Lets start at the beginning. We made sure this time to write down employees names who stood out and went above and beyond even though all the employees there were great. Ramiro at the front desk checked us in and greeted us with friendliness and a smile. The check in was quick and he explained the new room key being on the wrist now which was fantastic. No more keeping up with the room keys ! We went to Jinmi next who was one of three concierges that helped us on our stay. When he was not there Mike and Josue were super helpful and answered all our questions. Anyway, Jinmi explained to us about the presentation and we decided to give it a try. After going the next day we were very happy that he explained the process perfectly and did not mislead us in any way. We did not buy this time but were given good information about what they offered. Jinmi did his job great ! We did see a server by the name of Marciano from last year and he actually remembered us. He is just always smiling and so happy and he made our eating experiences even better! He is such a hard worker and his job is not easy so that is a tribute to his work ethic. The room was always perfect because of a housekeeper by the name of Rosario Lopez. She was happy to accommodate us in any way possible. Many of you travelers out there know when your room is spotless and you have enough towels that makes your stay so much better. She was one of the best housekeeper's we have ever had in out 40 plus years of travelling. Because of low season management did send her home a couple of days and one day our room did not get cleaned. We called the front desk and within the hour a runner by the name of Jair came and brought us fresh towels, sheets and cleaned the room. It took him three trips because all he had was a backpack but he was quick and efficient. He did apologize but we told him it was ok and not his fault. Siomona also helped with this issue and did a great job of handling it. We cant forget about Freddy and his black cart. He took us to our room on a couple of occasions when he did not have to. We did mention to him that we never saw the entire Lindo next door and he gave us a first class tour of that hotel. He is another one who was always smiling and always seemed so happy. Thanks Freddy for the help. Armando with the entertainment group is another hard worker who just could not quit smiling. You can tell he loves his job and it shows. Chef Armando explained a couple of the dishes they were serving at the buffet and you can tell he likes his job. Now last but certainly not least was our favorite employee. Chef Octavio. That man works so hard and was always busy. He went way above and beyond with us and the mole. I am a mole junkie and he made sure we had plenty of it whenever possible. His interactions with the guests and his co workers was the same every time we saw him. He had a smile on his face a mile wide and always seemed so happy. Thanks chef Octavio for making our trip the best. We hope to see you in the future and keep making great mole !!! We did want to mention that this place would not look so great if not for the hard work of all the people doing the yardwork and maintenance. We also can't forget the employees taking us back and forth on the carts. This resort in our humble opinion is a first class place with a great staff that does a fantastic job.

  Sep 15, 2025
• 

  Dissapointing

  You expect a nice large resort with lots of things to do. However once you have arrived they tell you there is only a part of the park you can use and only 1 swimming pool. 🏊‍♂️ Sunbeds, other swimming pools and slides are extra charge. 🤿There is nothing to see when snorkling and there is only limited space for swimming. Not to forget the sargassum. 🍴 Restaurants buffet are average. The good restaurant only open 2 to a few days of the week. Lunch is mostly the same buffet every day. 💨 due to the park being in the trees there is barely a cooling breeze making the swimming pool also warm at the end of the morning. Resulting in algues in the water. The amount of extra charges is not what we are used to in Mexico. Overall we would say the park is not worth the money, 2 ⭐️ hotel for a 5 ⭐️ price.

  Sep 07, 2025
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  Tropical fun in the sun!

  ✈️ Transfer: The usual hotel lobby tour- 3 stops before we arrived at our hotel...1.5 hours- pack snacks. 💸 Check-in: The upsell started almost immediately. We paid an extra $25USD/day to be in Block 34—closer to the pool and beach. Worth it? Great for when you need quick multiple room stops throughout the day. 🛏 Room: Bed = firm. AC = optimistic. Sleep = achieved. 🍴 Food: Buffets = solid, loved the dinner theme nights. Beach burgers & fries hit the spot. Brazilian à la carte = ⭐⭐⭐⭐⭐. Smokehouse = concept cool, food meh (empanadas saved it). 🥂 Staff: Entertainment team is awesome. Special shout-outs to Karen (friendly), Gabriel (fun), Ishmael (lobby bar strawberry daiquiri wizard) and Chef Alfredo at the main buffet. 🌊 Beach & Pools: White sand, salty pools (bring floaties). Chairs get “reserved” early. Sargassum season —the tractors do their best. 👟 Resort size: Huge. You’ll hit 10,000 steps daily unless you prefer to wait for the shuttles. 👶👨‍👩‍👦 Guests: Lots of kids and Europeans- Spanish, German and British. Overall: Big, tropical resort with lots of local animals and birds, great food, friendly staff, and a side of seaweed. Bring comfy shoes, download the app for booking restaurants (7am) and getting updates on when your room has been cleaned.

  Aug 27, 2025
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  Beautiful hotel, would go again.

  Can't fault this hotel. Clean, staff polite and friendly, grounds well kept and beautiful scenary. Beach has white sand and blue sea. Members areas on point. Multiple restaurants with various cusines. Best of all Carlos & Shonny the ambasadors in member services..if you want a dedicated team to assist during your stay, these two were the best. They made our holiday a 10 out of 10. They were the true stars of this hotel! Downfalls...the rooms. Standard room has x2 double beds & their equivalent of a sofa bed (its not a sofa bed, its a sofa which doesn't pull out into a bed, they just put a sheet on the sofa and give you a pillow). They say the room is for x4 adults...the room is not big enough for 4 adults and no privacy with so many people in one room. I had x1 adult & x2 15yr old children & the room was way too small. The cost to upgrade to a family room was extortionate!

  Aug 27, 2025
• 

  Perfect getaway for family of 5 🌴

  We took our 3 young adult sons to this resort for a quick getaway before school started. We stayed 7 days. Our boys are 23, 20 and 17. We had a great time. Highlights: the outdoor areas are beautiful and very well kept. Peacocks, black swans, coati, iguanas are some of what you will see while walking.There is a lot of opportunity to get a lot of steps in at this resort. There are shuttles that will take you from one end of the resort to the other, but we like to walk so we only used the shuttles a few times. The lobby and several restaurants are at one end and the pool and beach access and a few restaurants are at the other end. Our room was near the pool and beach access, which was perfect. I would say it was a 10 min walk from our room to the lobby / main buffet. The pool was a big highlight. It’s huge and amazing. There is a ‘party pool’ that had fun activities for the kids, lots of music and a swim up bar. *bring a Yeti or some kind of insulated cup to keep your drinks cool. The boys played water polo and some other competitive activities. The rest of the very large pool area is quiet and a great place to spend the day. Take a floatie when you go with an air pump or you can buy one inflated for about $25 in the gift shop. People do save chairs at the pool. I get up early so I went out and saved our chairs every morning around 7am, it was not a big deal. You don’t need to bring beach towels as they have those at the pool, but I would recommend the towel clips for your chairs. The beach was nice. Soft white sand, a little surf. The boys brought their bogie boards, but there was not enough surf to ride those. And yes, there was a lot of seaweed, which we expected at this time of the year. The hotel does a great job of using trucks to cleanup as much as possible every morning. Plenty of chairs with shade available at the beach. You don’t need to bring an umbrella. There is a hut on the beach w/cheeseburgers and fries every day that the boys enjoyed. The food was pretty good. We did work with our concierge to book reservations at 3 of the restaurants that require reservations. Our favorite was the Japenese and French restaurants. Our boys really liked the Mexican restaurant which does not require a reservation so we ate there twice. The buffets for breakfast and lunch were good. You just have to find what you like. As far as excisions go, we had one good experience and one not so great. You will go thru Amstar at the hotel for excursions. I worked with Marco and requested a snorkel excursion. I paid a little over $500 for a 5 hour excursion for 4 people and they ended up snorkeling for about 30 min. 🙁The rest of them time, they were dumped off in Isla Mujeres where they were obvious tourists and asked to buy stuff the whole time. Shame on me for assuming the snorkeling would last a decent amount of time. So be sure to ask details about your excursions. The other excursion we booked was to Xcaret and it was fantastic. We talked to a gal at the Amstar kiosk at the pool this time and she was very helpful. We did the Xplor park at Xcaret that has several zip lines and water slides. The park is very nice and the day excursion included food and transportation. It was a full day excursion from 8-5pm. The buffet at Xplor was excellent! It was expensive. About $800 for 5 of us, but worth it. The boys loved it and we got some great pics. The evening activities at the resort were entertaining. Cheesy for sure, but fun. The older 2 boys enjoyed the club for 18+. There was music and dancing until 1-2am. They are strict about being 18 to enter, much to our 17 year old’s disappointment, but likely for the best. 🙂 We took our pickleball rackets and reserved a court to play one day. The fitness center was really nice. There is a lot to do at the resort. Excursions are definitely not necessary. We had adjoining rooms - 1 with a king size bed and 1 with 2 queens. This worked perfect for our family of 5. They clean your rooms every day and stock your frig with soda and beer. The rooms are a little dated, but very well kept and clean. This was our first time staying at an Iberostar resort and I would definitely stay at one again. We had a great time & made a lot of memories! 🩵

  Aug 23, 2025