What We Love

  • Relax on Balinese beds and grab a refreshing drink at the Aqua Bar.
  • Sample gourmet gastronomy from six on-site restaurants.
  • Service is impeccable. There’s a reason this resort continues to welcome repeat customers.

Things to Know

  • You're a short 30 minutes from the airport. 
  • You have direct access to the beach from the resort–paradise awaits.
  • The resort has 4 pools including a quiet pool and an activities pool.

Resort Details

Dining
Guests can choose from Mexican, Japanese and other delicious cuisines.
OnSite Dining
  • Various Lounges/Bars
    - Grill de Playa Snack Bar
    - El Puente Ice Cream Shop
    - El Puerto Snacks
    - El Faro Bar
  • Various Restaurants

    - La Hacienda Mexican Restaurant
    - El Puerto Steakhouse
    - La Dorada Mediterranean Restaurant
    - Hashiru Japanese Restaurant
    - El Colonial Gourmet Restaurant

    Reservations and dress code required. Please contact guest services upon arrival for complete details.

Housekeeping, room service, an exercise gym and more luxurious amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Children programs
  • Children welcome
  • Children's play area
  • Complimentary wireless internet
  • Exercise gym
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Children programs
  • Children welcome
  • Children's play area
  • Complimentary wireless internet
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Liquor store†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Safe deposit box
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services

  • This resort provides the following wedding packages:

    - Star Wedding Package
    - Silver Star Wedding Package
    - Gold Star Wedding Package

    Please contact wedding coordinator for complete information, locations and to reserve a date.

† Fees may apply

A variety of great children's activities, as well as water sports, tennis courts, and golf are available.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite †
    STAR CAMP:

    Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the  approach and theory of multiple intelligences, which advocates personal growth through cooperation.
    · Discover a new, artistic dimension by reproducing giant versions of works of art as a team. 
    · Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu. 
    · Record short films, become a journalist, publicist or the stars of an improvised video. 
    · Discover the inner artist by working with clay. 
    · Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members. 
    · Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool. 
    · Learn how to get a hard-boiled egg into a bottle or experiment with colors. 
    · Summer classics like darts, capture the flag or Olympic-style events.

    Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old

    STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles

    Star Camp Shows:
    On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights 
    What's New!
    Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
  • Direct access to a beach
  • Fitness center on-site
    The resort has a Fit & Fun Fitness Program.
  • General
    Activities include:

    Aerobics
    Yoga
    Shooting tournaments
    Archery
    Basketball
    Cycling
    Billiards
    Bocce
    Football
    Gymnastics
    Table tennis
  • Golf †
  • Motorized Water Sports †
    For an additional fee, take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
  • Non-Motorized Water Sports
    Activities include:

    Kayaking
    Windsurfing
    Beach volleyball
    Catamarans
    Aqua gym
    The scuba clinic
    Snorkeling
  • Pool
    There are 3 pools on-site.
  • Sailing †
  • Spa †
    Hotel guests can indulge at the luxurious spa with hydrotherapy facilities including Finnish sauna, Turkish baths, steam room, saltwater pool, Jacuzzis, Roman baths and various types of showers. The spa is truly an irresistible delight for both mind and body.
  • Teen programs †
    - Teens disco
    - Eagle Star camp - 13-17 years old

  • Tennis court †
    There are 2 lit tennis courts on-site.
On-Site Attraction
  • Live Entertainment
    Live nightly shows in theater/disco/casino

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9500 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Iberostar waves experience

    The commute from the airport was quick, the bus was cool and comfortable. Upon arriving at the hotel, check-in took a lot longer than we had anticipated. They only had a couple of people working the desk for a significant large group. The property is quite large and is connected to several other properties. Thankfully they had a tram car to get us around during our stay. They had our family of four with two young children on the third floor. Keep in mind, buildings do not have elevators so we had to walk three flights of stairs multiple times per day and in the heat. We did request a main floor room but unfortunately they were not able to accommodate us. Our room was clean. Spacious with a nice view. The beds and pillows were very comfortable. The refrigerator was refilled every other day with beverages. By the third or fourth day we had to request additional towels. The buffets were great. Food was delicious and fresh. We only had the opportunity to try one of the a la carte restaurants which was the Japanese and we were pleasantly surprised. The resort has an abundance of different animals everywhere such as peacocks and flamingos. We found the nightly entertainment to be a bit on the boring side. Lobby, bingo and karaoke was probably the most prominent of entertainment that we saw. If you're looking to purchase souvenirs, don't do it at the resort or the market. That's local as it is very overpriced . The swimming pools and bars were great as well. Overall, as a whole the resort is great for families.

    Jun 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfecto

    We love the resort, food, amanities and service from our concierge Luis Martinez from lobby beach! His service was amazing! We enjoyed ever moment of it and would recommend this resort to anyone. Would come again! First time Mexico, not our last for sure!

    Jun 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wedding celebration trip of 20 friends/family ages 14-64

    FANTASTIC hotel! We were a group of 20 who visited to celebrate a wedding. All said rooms were clean, food was great with lots of options, pool and drink bar were fun! We were able to get all 20 at a table for Japanese Hibachi thanks to Concierge Wendy, everyone loved it and food was amazing. The newlyweds made arrangements thru Alexia (wedding office) for a special garden dinner one night, they made it SO lovely and intimate, it cost extra but was worth it. Gabriel who lead evening games in the lobby was lots of fun. Iberostar again provided high quality services for a reasonable price!!

    May 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    5 Stars In Mexico

    The resort was amazing. Both my girlfriend and I had an amazing vacation. The rooms are lovely and the service is top-shelf from the many restaurants, the Spa, the bar tenders and the crew who shuttle you in golf carts throughout the resort. We met Luis Martinez in the hotel lobby and he was amazing. He gave us great advice on the shopping choices and Playa del Carmen and what to avoid while shopping there. He is a great guy with a wealth of knowledge on the local area. This is a trip we will never forget, and we will be coming back this December for sure.

    May 11, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Horrible please go else where!!!! More like a 3 star experience

    Where do I even start? If you’re not a membership holder, don’t expect access to the nicer areas of the resort. The food was disappointing, and the beverages were of the cheapest quality. Want to use the cabanas by the pool? That’ll cost you extra. Plus let’s say you want to do it well then you need to do it way in advance according to the concierges by the pool. Even though you see them empty all day. I traveled with my handicapped mother, and the experience was especially disheartening. Most of the golf cart drivers were rude—particularly the Cuban driver. The only one who showed kindness and respect was Josue . He went out of his way to take care of my mom, making sure she always got to the lobby and our room comfortably. Big shoutout to Bidelia and Beiby as well—they did a fantastic job keeping our room clean despite being clearly overworked and underpaid (only $150 biweekly!). Unfortunately, these few kind staff members were the only bright spots in an otherwise disappointing stay. I would never recommend this overpriced resort. It felt more like a 3-star experience at best. Please don’t waste your money—book elsewhere.

    May 10, 2025
Hotel Advisories
  • AdvisorySPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
  • AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $79.20 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisorySPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $1.64 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • Pet Policy : Pets Not Allowed

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