Iberostar Waves Paraiso Beach - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9570 reviews

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  1 week at IB Waves Parasio Beach

  Just returned from a week at the resort with friends. Large walkable resort that also has golf carts running throughout the grounds for those requiring a ride. Always found room at the pool or beach prior to 9am. There is a good section out front with no rocks in the ocean available for everyone to enjoy. Bar and beach grill open daily and right at the beach. Pool was a little dirty as there is lots of vegetation around so spent most of our time at the ocean. 2 recommendations… coffee or a continental breakfast down near the beach as you have to go all the up to the buffet to get a morning java. Also, only 1 place to get towels and it’s by the pool. A towel shack near the beach would be great.

  Nov 12, 2025
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  Good Resort Infra but there is room for improvements

  To start I have been traveling to Cancun resorts for a few years so I have a few things to compare. I put facts here and I’ll let you come to your own conclusions. I stayed 6 nights at this hotel. 1) I believe I spent a total of 2 hours or more combined in the beach bar line to order a drink. The busiest bar the hotel had only 2 persons serving drinks, and the beach was the busiest as well. Drinks are not great as you can imagine, barely no alcohol is being added to drinks. 2) the nature in the resort premises is something else. If you like being close to nature I would recommend that. 3) resort is big so you need golf carts to move around, and they are not always available. 4) restaurants have a lot to improve, on how to serve your guests and also on the food quality and diversity. I stopped having lunch after the 3rd day as the food was not good and I found more of the same every day. Breakfast is good though with a lot of variety. 5) A lot of activities going on during the day in the hotel, that was good, gym is with very good and new equipments, also a few classes are available so you can burn the calories from the bad sugary drinks you had. 6) There were not enough chairs at the beach area so come early in the morning like 8/9am otherwise you will have no place to sit 7) pools are good 8) my room was ok, bathroom seemed very old and renovation is required. 9) beach was also ok. 10) we had an issue with a icemaker making a really loud noise at 11pm one day, everyone in my building block had to call the front desk to complain so they could take an action. it took close to 1 hour for the hotel maintenance people to show up and then to solve the issue. 111) Common areas were always very clean. Overall it was an ok stay but the resort needs a lot of improvement in different areas. Not sure if I would stay again here.

  Nov 10, 2025
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  Charged for bed sheets

  Lovely place to stay until they charged us $100 USD for changing the bed sheets. They also had us go to our room before it was ready and maintenance had to stop by to paint. Also the toilet didn't work so that was another maintenance call

  Nov 10, 2025
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  Beautiful grounds, enjoyable stay. Room for improvement.

  We stayed late Oct through to Nov. Check in was good and we went through to our room. For us arriving from UK it was 1am our time! Grounds of the hotel are beautifully kept, lovely large pool and lots of wildlife. We preferred this hotel to the likes of Lindo and Maya as felt more authentic. I really could not understand the justification to spend so much more to stay at the others. In the Beach hotel there was a good mix of Europeans, Mexicans, southern Americans etc. We requested our aircon to be turned down upon arrival and was set ok for the rest of the holidays. We did the sales breakfast, yet we kinda knew what to expect as have stayed in Mexico with similar selling schemes before. We took 200$ off an excursion booked. Therefore it’s a personal decision should you wish to spend time attending. It will be 3 hours not 90 minutes so be aware! We found the food to be just ‘OK’, plenty of options at the buffet, yet nothing was ‘Wow’. We did book the restaurants. We unfortunately had raw chicken, blood came through to the pork underneath, at the smokehouse, and did not eat anything that night. We found Italian and American to also be poor quality. We enjoyed the Japanese, and despite bad reviews on the French we found this to be by far the best for service, and the quality of the food. Very good Steak at the French! Not the hotels fault, yet I’m sure they could have better controls in place for the tong usage at meals times, contamination for fish, veg and meat dishes. I know they respect allergies yet if you have a preference to not eat fish or meat I.e. vegetarian you will struggle. Also minimal labelling and cautious as to whether correctly labelled. We enjoyed the coffee shop and crepe at the shopping arcade, most days too. The animation team were always running games in the pools, bingo and other activities in the lobby. Over Halloween the animation team put on the Tunnel of Terror in the convention hall which was very good. The Day of the dead celebrations were also good fun. Overall, we found it to be a beautiful location. Staff as usual with most hotels some were simply fantastic, others sadly looked in pain to be there working.

  Nov 09, 2025
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  Good but definitely some room for improvement

  ★★★☆☆The grounds at Iberostar Waves Paraíso Beach are genuinely lovely—lush, well-maintained tropical gardens and easy access to a beautiful stretch of beach. Beautiful pool too with lots of beds and multiple bars. First impressions were strong: the lobby is grand and welcoming, and our bellboy Omar was outstanding. He went above and beyond with luggage, directions, and helpful tips, making arrival smooth and stress-free.Our room was a good size and impeccably clean, with plenty of storage and a comfortable bed. That said, it felt outdated and plain—basic furnishings, neutral walls, and no modern flair. Functional, but not memorable.The all-inclusive buffet was okay: decent variety with fresh salads, international options, and Mexican dishes. Nothing exceptional, but it got the job done. We enjoyed the à la carte restaurants we managed to try—Japanese, Italian, Smokehouse, and especially Star Rock, which was our clear favorite for flavor and atmosphere. Unfortunately, we couldn’t get into any others; many were closed or fully booked by 9 a.m. despite reservations opening early.A major disappointment: we weren’t told by our travel agent that “all-inclusive” here comes with serious limitations. Most premium facilities, drinks, and services require Star Club membership or staying in select sections of the resort—otherwise, you’re paying extra for things you’d expect to be included. This lack of transparency left a sour taste.Upon arrival, we were offered what we thought was a welcome tour with a “free massage.” It quickly turned into a high-pressure timeshare pitch that wasted three hours of our vacation. We did eventually get the massage (booked for later), but the whole experience felt deceptive and aggressive. Not what you want on day one.Entertainment was a low point—dreadful, honestly. The nightly shows felt aimless, not geared toward kids or adults, and the constant awful karaoke was painful. The only all-inclusive bar option after hours was the lobby bar—no late-night alternatives. The staff, however, were universally warm, attentive, and professional—truly the highlight beyond the grounds and food.Removed two stars for the misleading timeshare trap and poor entertainment. Everything else ranged from good to very good, but those issues significantly impacted our stay.

  Nov 08, 2025