What We Love

  • Relax on Balinese beds and grab a refreshing drink at the Aqua Bar.
  • Sample gourmet gastronomy from six on-site restaurants.
  • Service is impeccable. There’s a reason this resort continues to welcome repeat customers.

Things to Know

  • You're a short 30 minutes from the airport. 
  • You have direct access to the beach from the resort–paradise awaits.
  • The resort has 4 pools including a quiet pool and an activities pool.

Resort Details

Dining
Guests can choose from Mexican, Japanese and other delicious cuisines.
OnSite Dining
  • Various Lounges/Bars
    - Grill de Playa Snack Bar
    - El Puente Ice Cream Shop
    - El Puerto Snacks
    - El Faro Bar
  • Various Restaurants

    - La Hacienda Mexican Restaurant
    - El Puerto Steakhouse
    - La Dorada Mediterranean Restaurant
    - Hashiru Japanese Restaurant
    - El Colonial Gourmet Restaurant

    Reservations and dress code required. Please contact guest services upon arrival for complete details.

Housekeeping, room service, an exercise gym and more luxurious amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Children programs
  • Children welcome
  • Children's play area
  • Complimentary wireless internet
  • Exercise gym
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Children programs
  • Children welcome
  • Children's play area
  • Complimentary wireless internet
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Liquor store†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Safe deposit box
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services

  • This resort provides the following wedding packages:

    - Star Wedding Package
    - Silver Star Wedding Package
    - Gold Star Wedding Package

    Please contact wedding coordinator for complete information, locations and to reserve a date.

† Fees may apply

A variety of great children's activities, as well as water sports, tennis courts, and golf are available.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite †
    STAR CAMP:

    Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the  approach and theory of multiple intelligences, which advocates personal growth through cooperation.
    · Discover a new, artistic dimension by reproducing giant versions of works of art as a team. 
    · Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu. 
    · Record short films, become a journalist, publicist or the stars of an improvised video. 
    · Discover the inner artist by working with clay. 
    · Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members. 
    · Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool. 
    · Learn how to get a hard-boiled egg into a bottle or experiment with colors. 
    · Summer classics like darts, capture the flag or Olympic-style events.

    Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old

    STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles

    Star Camp Shows:
    On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights 
    What's New!
    Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
  • Direct access to a beach
  • Fitness center on-site
    The resort has a Fit & Fun Fitness Program.
  • General
    Activities include:

    Aerobics
    Yoga
    Shooting tournaments
    Archery
    Basketball
    Cycling
    Billiards
    Bocce
    Football
    Gymnastics
    Table tennis
  • Golf †
  • Motorized Water Sports †
    For an additional fee, take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
  • Non-Motorized Water Sports
    Activities include:

    Kayaking
    Windsurfing
    Beach volleyball
    Catamarans
    Aqua gym
    The scuba clinic
    Snorkeling
  • Pool
    There are 3 pools on-site.
  • Sailing †
  • Spa †
    Hotel guests can indulge at the luxurious spa with hydrotherapy facilities including Finnish sauna, Turkish baths, steam room, saltwater pool, Jacuzzis, Roman baths and various types of showers. The spa is truly an irresistible delight for both mind and body.
  • Teen programs †
    - Teens disco
    - Eagle Star camp - 13-17 years old

  • Tennis court †
    There are 2 lit tennis courts on-site.
On-Site Attraction
  • Live Entertainment
    Live nightly shows in theater/disco/casino

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9602 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Resort

    Stayed 9 nights. We arrived at 8:30 am, room was not ready but we were free to use the accommodations. The resort is very big, lots of walking. Our room had a nice garden / pool view. The king size bed was very comfortable. Buffets were excellent with lots of choices. À la carte was good too. We had tried 3 of them - Japanese, Brazilian and Smokehouse. The pools were cold, did not use them but the ocean was beautiful and clean of sargassum. My 7 year old son slept most of his time at starcamp. I highly recommend this resort.

    Feb 09, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Massage excellence by Esteban

    We had the most amazing massage from Esteban at the beach. 50 minutes of sheer pleasure. Can't wait to come back to see Esteban!!!

    Jan 29, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Concierge

    Our concierge Nehemiah’s was great to accommodate us and helping in booking some restaurant, hope you get to have him as your concierge

    Jan 29, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great hiliday

    First time to Mexico, and we chose well with the resort. Super clean, friendly staff. Never felt crowded. Lots of food choice. Plenty of sunbeds. All round great place tobstay.

    Jan 28, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Would never stay again. When you can trust the guests better than the staff,there’s something wrong.

    The beach has rocks throughout and a bad under toe. The resort is massive but enjoyed the animals and birds. The beds are doubles not queens. Beds are hard and pillows terrible. Cleanliness is good but make sure you lock everything worth money up in your room in safe. My sister had her tablet and phone and 28$ American stolen from room which was locked. Only person in there was maid. We reported. They went through the room and found nothing then a couple days later said maid said someone came into room. Nothing happened to her. She’s still working there. The noise level in room is good but pool area is loud which is normal. Service is good, food good, and the best part is Sergio in the maya buffet. We loved joking around with him.

    Jan 25, 2026
Hotel Advisories
  • AdvisorySPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
  • AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $79.20 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisorySPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $1.64 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • Pet Policy : Pets Not Allowed

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