What We Love
- It's all-inclusive, all-epic-elegance - you'll feel so glam.
- The gorgeous Junior Suites: Standard, Sea View, Beachfront and two Presidential.
- The grandeur of the majestic staircase in the lobby coupled with the funky furniture.
- Descending into blissdom of the Vichy showers, juice bar and Pilates/yoga studio at the spa.
Things to Know
- It's 20 minutes from the airport - drinks for you and yours will happen presto.
- Snorkel gear, kayaks and catamarans are all free.
- There's Lucy's Club (ages 4-12) and Teenies (ages 13-17) for the kiddos. Book that massage.
- You can tee off at the famed Tyrall Club Jamaica & Cinnamon Hill Ocean Course nearby.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY: Bookings traveling in the months of March 1st,2020 to April 30th,2020 will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March 1st,2020 to April 30th,2020-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5552 reviews
Home Away From Home!!!
I have been coming to Mobay Starb since 2012....it occurred to me on my most recent visit (3/5/20) that although this brand of resort is luxurious there is something VERY special about the staff in Mobay I didnt experience in DR! First let me start about how amazing and accomadating they are from management on down. COLLEEN COWAN knowing how many times I have been back, events I have had and always with friends/family was all too happy to grant my requests for changes. My favorite bell men from the Grand (KEVERNE AND WILLIAM) who always remember us with genuine affection when we visit (much love). Chef Dennis from the outside grill at the Grand was absolutely amazing with my grilled lobster salads. BELINDA BLAKE...thanks for amazing private dinner on the beach for my family and friends. she hit that out of the park. Just the extra thought and attention to detail was incredible along with your very professional and friendly staff (Chef Duval and bartender) DJ Ashanti is the best DJ I have experienced at Iberostar PERIOD!! Shout out to everyones favorite PINEAPPLE and my girl Kiki and Suzy. We love you guys. Thank you for another incredible vacation. I always have to leave one suggestion every year for management to help make our place better. So this year I am asking you to please consider an electric gate. How your treat your staff is also a reflection on you and how you are viewed as a company. There is no Godly reason these men and women (sometimes one at a time) should be opening those heavy gates manually. It is unkind to do that with ALL the money you generate. Please do better and know they are a HUGE reason people like me continue to return. ONE LOVE...UNTIL NEXT YEAR!
Destination Wedding in Montego Bay
High ratings for beauty of the property and elegance of the hotel suites Service was excellent We ate at the Asian restaurant,the italian restaurant and the buffet. All meals were fresh and delicious. We would highly recommend
Amazing staff! I give them 10 stars!!
We had stayed at the Iberostar Grand the resort next door to the Suites in February. We had the opportunity to dine twice at the suites. The first dinner was at Ruby's steak house. Unfortunately I had become ill during my stay at the Grand but was still trying to go to dinner with my husband so he may eat. I was so ill and could barely eat anything. I ordered a meal and had told our server to not be upset if I ate very little because I was sick. I believe her name is Shaneeka (with beautiful eye lashes. Please forgive me if your name is not correct) and she was overly concerned for me and went out of her way to give me advice on what to take to relieve my illness. She usually works in the Indian restaurant but was working that evening at the steak house. I give her 10 stars for great customer service as well as really caring for me. <3 The second dining experience was at the Italian restaurant at the Suites. Again when our new server Shay <3 found out I was sick she too, was very concerned and went above and beyond what she should have to make me feel cared for.Again I give Shay 10 stars! I then told her of the great service that Shaneeka had given us she said she is working in here tonight and called her over to us and again she asked how I was and I again thanked her for her concern.Both these servers usually work in the Indian restaurant together but it was closed that night so they moved them to the Italian. Just wanted to mention the Italian restaurant at the Suites have a better selection of menu choices than the Italian at the Grand. You cant even order a pizza at the Grand but at the suites you can. These two ladies were truly kind and caring that they should become an example to other servers on how to address and care for the guests. Thank you to you both I just wish I had been able to say goodbye before we left but I was too ill with what I know now was confirmed as Salmonella from the Grand. Keep up the great work ladies. My Husband and I sure appreciated you! <3 <3
Exceeded all expectations
First off, I felt the need to write a review because I relied heavily on people's reviews when deciding to book at Iberostar Rose Hall Suites. Let me tell you, everything positive that you read is completely true. Second, every negative or dumb comment about the food not tasting right or the grout crumbling in the bathroom, is just that. Stupid and pointless. The staff here is unbelievable as they are what makes Iberostar get the exceptional ratings that they do. Kudos to everyone there who just always took the time to go above and beyond, never expecting anything in return. The Jamaican culture is something we all could learn from! Shoutout to David at the bar, Amanda at the restaurants, and Raymond at the Italian restaurant. I was completely blown away by some of the food offered at this resorts. The buffet was even impressive. The rooms were well decorated and spacious. We had a Junior Suite or something like that, and it was great! We loved the outdoor patio and the only thing that was tough was the bed and pillows. Be sure to take advantage of the option to chose your room. You will get to see what it looks like from the inside and the outside, meaning you will see what your patio/balcony view will be. Also, priority check in was available but I forgot to do it. Check in was easy and fast, so that is not necessary. I want to share some travel tips when going to Iberostar that I thought would be helpful 1. Bring a Yeti or Hyrdo Flask with you. Any kind of water container will work. The hotel is totally environmentally friendly and as a result have eliminated any and all plasticware, bottles, and any items that create excess waste. They have purified water systems outside every couple rooms that I used the whole time i was there. The water actually tasted pretty good! 2. Bring smaller bills. Tips are totally not expected but always appreciated. These people work hard everyday and come to work with a smile on their face. For me, it was the least I could do! 3. View your room ahead of time. We chose a room that was on the first floor and near the pool which worked out great in case we needed to use our bathroom, grab something or just cool off for a bit with an afternoon nap. 4. Airport taxis: I wouldn't worry about scheduling a taxi ahead of time, unless you have a big party. We were able to get a taxi right away after getting our luggage. It was $40 from the airport to the hotel Plus a $10 tip. Probably could have paid less with a shuttle.
Our time there was enjoyable, however we wish we knew that almost every restaurant required reservations. Our room was missed being cleaned two times and our wit to get into our room was not until after 3:30 pm But overall the resort was beautiful and we enjoyed our stay there