Iberostar Selection Rose Hall Suites - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7236 reviews

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  Selection? Really?

  I stayed at Iberostar Rose Hall Suites expecting a premium experience, but unfortunately, it was far from that. Despite the high price, the overall quality was disappointing. Food and drinks are well below standard. For two days, there was no Coca-Cola, and now even Sprite is unavailable. The variety is limited, and meals lack both flavor and care. The service is frustrating. When I approached guest services with a simple question, I was met with unprofessional behavior, aggressive tone, and street slang — not what you expect from a resort staff. Facilities are poorly maintained: the pool bathrooms were broken, with only one dirty toilet available, and the shower floor in our room was lifting, creating a safety hazard. The beach is not inviting — full of seaweed and surrounded by vendors smoking marijuana. It didn’t feel like a safe or relaxing place. What bothered me most was the lack of hospitality toward international guests, especially Brazilians. We felt ignored, poorly treated, and at times disrespected. Still, tipping is expected for nearly every service, as the hotel seems to rely on guests to compensate for poor staff wages — $2 per drink has become the norm. For a resort with such high rates, I expected much more. I do not recommend this hotel.

  Jul 16, 2025
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  Not a Five Star Resort

  This is not a five star resort. The positive areas of the hotel were the rooms, as they are clean and large, the pools were clean and the food was good. The real issues were the following: The service is very hit and miss. Some staff were wonderful but there were many staff who were very grumpy, mumbling responses, and outright rude. Clear instructions on protocols for meals and activities are not provided. We had to ask nearly everyday for the same things that were supposed to be provided automatically. The TV in one of our rooms was not working the entire week we were there. The beach was never cleaned and rubbish from previous parties was left behind. Cleaning in the hallways of the hotel was very spotty. I saw the same piece of plastic garbage on the floor by the stairwell for three days. The concierge was friendly but when we asked about activities he just tried to get us to go to some breakfast where they would sell you a timeshare. No thanks. We ended up booking our activities ourselves. The ice machine on our floor was broken the whole week. This may not seem like a big deal but it was an inconvenience because they do not provide cold water and this is supposed to be five star. One of the days we were there, a large piece of mosaic artwork from the wall near the ceiling in the lobby came crashing to the ground. It is very lucky no one was underneath as they would have been killed. When we checked out at reception, they told us to drop off these check out cards at the transportation desk (no idea why as we had our own car and were carrying our own bags). When we walked outside, the woman at the transportation area was busy helping a large group so we left our check out cards on her desk and started walking toward our rental car. She ran after us angrily shouting for us to stop. She then sarcastically said, "What's the rush?" And proceeded to cut off our bracelets. Everything here was just so wrong. There were so many issues. For the money spent, we wish we had stayed at a true five star resort where you're not seen as an inconvenience, but you're treated as a guest.

  Jul 13, 2025
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  Second Time

  Back again for a second visit to this Hotel, having stayed 10 years ago. Not a lot has changed in 10 years. I mean this in a good way and also a bad way. Room 3453 - felt a bit dated, bathroom could do with updating. My wife’s hairdryer tripped the switches to the TV and or the entire room on a few occasions. But overall a very spacious, clean, well equipped space. One major new change was the 24 hour coffee shop. A quality addition, used it multiple times a day, offers light snacks and pastries too. Another good addition is the Street Food Van on the beach. Tasty snacks. But we missed lunches in the old Snack Shack on the beach front. The food was excellent 10 out of 10. We planned the holiday with family from Canada, who stayed at Waves (the hotel next door) if you stay at Suites you can use all of the facilities at Waves. We felt the main food hall at Waves offered a larger selection at all mealtimes. We tried most of the Restaurants across both hotels. Our favourites were The Greek Restaurant (Suites) and The Japanese Restaurant (Waves) we were lucky to do the later twice. Book early as it gets busy. The newly renovated food hall is impressive. But we felt it was very brightly lit, and most of the evenings that we used it the music too loud. We actually preferred the pre renovation layout and feel. Beautiful beach, lots of beds and shade available in March. A fair bit of Sea Grass here, some channels have been cut, but there is a lot of it. When we visited in 2015, access to the spa was free. No charge if you were using the Sauna, Steam Room or Tubs. It was a nice touch and I used the spa almost every day. 10 years on and it’s a $25 charge. Basic Spa facilities should be included in a Hotel of this price range.

  Jul 12, 2025
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  This Resort Needs Better Staff Training in Hospitality!!!

  Our check out experience with Alwayne at the front desk yesterday morning was absolutely atrocious!!! I am not one to write public reviews, but this has past my limit! This employee has zero manners or any hospitality experience, he should NOT be working at the front reception or in ANY customer-facing capacity!! He argued loudly with us in front of another guest, refused to help us confirm our airport transfer, literally said there is nothing he can do other than to order a taxi for us - mind you, the airport transfer was arranged with a local tour operator that has an onsite desk in the hotel lobby!! We were told the night before our departure by the hotel's own concierge staff that because we were leaving early in the morning (transfer pickup at 6am), we can ask the front desk receptionist in the morning, during our checkout, to call the tour company and just confirm our pickup time. Sounds pretty simple and reasonable right? Much to our surprise, we get to the front desk at 5:30am to check out, there's no one attending. We waited and then asked another employee working at the coffeeshop to help us fetch someone. He came over and banged loudly on the front desk counter and yelled at the back office. Then we hear some shuffling noise between a desk and a chair, a few minutes later, Alwayne appeared, looks like we had interrupted his nap. We asked to check out and brought out our transfer slip for him to help us verify the ride at 6am - that's when he looked up and said he's not with the tour company, he can't help us. Period. The transfer was our problem. I was floored by his comment! I asked for his name and he wrote it down on a piece of paper - he didn't bother wearing his professional name tag. He did not want to make a single phone call to the hotel's own local partner to help us make our international flight. As the arguments unfolded, even the other hotel guest watching in horror said to him, man just make the call for her please. I asked to speak to his manager, and of course he said no one was there, he's the only employee available. One employee could single-handedly destroy the resort's brand, and left us with such a disgusting taste in our mouth - on the morning of our departure!! What a shame! We will not return nor will we recommend Iberostar Rose Hall Suites to anyone we know. How can you staff your hotel reception with employees of this caliber, as a five star resort??!

  Jul 06, 2025
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  Family vacation

  Slightly dated property. Staff makes this resort unforgettable! Everyone so kind and hospitable. So many activities throughout the day. Cat sanctuary is awesome. The lazy river is very relaxing- would be better if there were more floats

  Jul 06, 2025