What We Love
- The beachy shores are very wide and deep with soft white sands and bright blue water.
- Service is impeccable. It's the reason this resort continues to welcome repeat customers.
- Grab a delish martini at Kukulkán, a bar located inside a replica pyramid!
- Each piece of furniture at the resort is a work of art handcrafted with Mayan touches.
Things to Know
- You're a short 30 minutes from the airport. Fruity cocktails are waiting for you.
- Walk amongst the lush mangrove forests and learn about the resort's Wave of Change initiatives.
- Start off your day with water aerobics, tennis, golf or one of the classes at the gym.
- Pamper yourself at SPA Sensations–the splurge is worth it.
Resort Details
- El FogonAn international A la carte restaurant serving a wide selection of breakfast, lunch and dinner dishes, ranging from fruits and vegetables to all types of meat, fish and shellfish dishes, tasty desserts and sweet or savory breakfasts. Book your table for dinner.
- El Rancho Steak HouseA la carte specialty restaurant serving dinner only.
- El TapatioA la carte dining. Dinner menus packed with the culinary delights of Mexico offering maximum quality and flavor. Reservations required.
- Grill and Snack BarCasual poolside restaurant offering lunch, snacks, and grilled items during the day.
- L’Etoile RestaurantA la carte dining, offering French specialties for dinner only.
- La MarinaSeafood specialty dining serving dinner only.
- La PagodaThe very best in international cuisine awaits you in our a la carte restaurant serving breakfast and lunch. Here you will find a huge range of tempting fruits and vegetables, as well as meat and seafood dishes and a selection of tempting desserts.
- Various Lounges/Bars- Las Rocas
- Bar Theatre
- Las Olas - Pool bar
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Golf†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
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Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's pool
New Aqua Park for families:
Presenting the new and spectacular 34,000 sq. foot Aquapark at the Iberostar Selection Paraiso Maya and Selection Paraiso Lindo in the Riviera Maya, Mexico.With 7 waterslides that stretch over 190 feet in length, this is the perfect addition to this family-friendly, beachfront resort. While parents lounge poolside with a drink in hand, kids have a chance to let out their energy in the new 30 foot tall water slides, coupled with a pirate ship (for 6 to 12 yrs old) pool and beach area for the next play adventure
- Children's program, onsiteSTAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show - Direct access to a beach
- Fitness center on-site
- Golf †
- Hot tubThere are 2 outdoor hot tubs.
- Motorized Water Sports †For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving centre, run by DRESSEL DIVERS INTERNATIONAL. This centre organises numerous boat trips and scuba diving and snorkelling excursions, as well as diving lessons.
- Non-Motorized Water SportsKayaking
Windsurfing
Beach volleyball
Catamarans
Aqua gym
The scuba clinic
Snorkeling
Other activities include:
Aerobics
Yoga
Shooting tournaments
Archery
Basketball
Cycling
Billiards
Bocce
Football
Gymnastics
Table tennis - PoolThere are 9 pools on-site including 3 lake pools, an activity pool, 2 private pools, a lazy river, a kids splash park and the only wave pool in Riviera Maya. This property has swim-up bars.
- Sauna
- Spa †
- Steam bath
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis courtThere are 3 tennis courts on-site.
- On-site Entertainment
Live nightly shows in theater, disco, casino
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8620 reviews
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Apr 02, 2025Fun family spring break
Just got back from HS senior spring break trip with lots of families. Beautiful resort with lots to do for all ages. Able to find some good food options, breakfast and dinner buffet in Maya lobby, enjoyed Japanese, Italian and Greek restaurants, and able to get reservations at all of those there. Taco place in the shopping mall had good steak tacos. Fun water slides, nice gym, large pool and beach area. Plenty of evening activities for all ages as well.
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Mar 30, 2025Reviews scared me, but we had a good experience!
Just got back from a 5 night stay visiting for my high school senior’s spring break. I was really worried after the reviews but going with a group we couldn’t change. My expectations were pretty low after reviews but we ended up having a great time and reviews had me prepared. The water situation was fine. Bring a big thermal jug and find the nearest water and ice machine (ice on second floor). It is purified and tasted great. The glass containers left in your room can be filled up and put in the fridge for cold water too. I liked how they handled water and that was something I worried about before arriving. Also for dinner reservations, there is concierge available in every building and they want you to be happy and they want to help. They let me know when to check in with them as reservations would open up and we got into all the restaurants we wanted to. The app worked fine too. Can’t be lazy about it and you’ll get to experience the restaurants. Buffet near the main lobby much better than the one by the pool. Breakfast buffet was pretty good each day. We found the taco place across the street in the mall area and the food there was excellent (Taki-to). Would have ate there every day for lunch or dinner had we known about it sooner. The teens loved the chicken burgers and fries out on the beach. Drinks at the lobby bars were really good. The pool bar drinks were pretty good too (the pool bar under the waterfall). I took the can beer from my fridge and the little ice box from the room to the pool and iced them down each day vs drinking the draft beer. A little soft sided cooler would work too. The resort is beautiful and clean and the service was excellent. Everyone went out of their way to greet you and be sure you are taken care of. Very hard working courteous staff. No one got sick either and we were a group of 30. It’s not the Four Seasons but it was the right value for the cost. Also, the animals didn’t annoy any of us like some of the reviews suggest. Overall it was a great trip we all enjoyed.
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Mar 27, 2025Nasty food, beautiful facility
The hotel itself is quite nice, however after you turn down the $130,000 vacation plan (because they pressure you on the very first day) you will discover the food in mediocre (being generous) restuarant reservations are next to impossible to get, restaurants that do not require a reservation that are first come first serve they will not take your name to addit to the waiting list. and for lunch, there is 1 snack bar at the beach,krappy hamburgers, nasty chicken wings no snack bar anywhere at the pool. Of course there is always the buffet. Again, generously it is mediocre. Do not recommend this hotel based on my experience here
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Mar 26, 2025Poor Customer Service
We checked in to the Top End Maya resort on 3/25 and we're told our room wasn't ready. I was told the front desk would text me when our room was ready. I never received a text. Finally we walked up to the front desk and our room was ready which was supposed to be 2 queens or a King with Pull Out Sofa. Upon getting into our room and trying to make the sofa bed, it turns out it wasn't a sofa bed so there was no bed for me to sleep on. Upon calling the front desk they sent a maintenance person to make the bed. He told me he was sorry but this was not a sofa bed. Said they would try to get us a rollaway bed the next day, then woke us up after 10PM knocking on the door with a bed. The only I asked for was reservations to restaurants and they would not fulfill the request. DO NOT BOOK THIS RESORT!! THEY ONLY CARE ABOUT SELLING YOU A CLUB MEMEBERSHIP AND NOTHING ELSE!!!
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Mar 25, 2025Poor customer service. Good facilities
The hotel's attention leaves much to be desired. Although the facilities are very good the staff is not good. We were a family of 9 people and we had a hard time being placed both at breakfast and at the rest of dinner. The food varies greatly depending on the rest.
- AdvisoryPlease note when booking a Family room, the minimum occupancy is 4 PAX but only 2 of them have to be adults.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 13
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.Effective - 11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary. - Pet Policy : Pets Not Allowed