Iberostar Selection Paraiso Maya Suites - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8712 reviews

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  My Iberostar experience

  I visited Iberostar in October 2025, a week before the storm hit. so I was lucky. My experience was not what I expected. I was with my family.It was 7 of us. And also my brother in law with his wife and kid. When we arrived, my girls were placed on the opposite side, which was totally in another building, It was very inconvenient for us to go back and forth for different reasons. I have spent vacation yearly in other resorts, never have that experience. They usually put us as family together, in the same building, usually on the same floor. We also was very disappointed with the food. When I visit Jamaican Resort as a Jamaican, my expectation is to get Jamaican food. Yes there were Jamaican food at the family side, but it was very limited, I would be there for breakfast at around 9am, the Jamaican breakfast would be gone and they don’t refill. That’s not the case at the other resorts I visited. I asked multiple times, multiple staff for ackee, each time they say it’s gonna be the next morning, never happen. I visited other resorts in October and was able to get ackee for breakfast multiple time during my stay, it’s my favorite. Also why do the staff make you feel obligated to sign up for membership club, etc don’t remember the exact name they staff called it. It feel like a scam. On a positive note the staff was great, the hotel feels safe, the club is the best of all the other resorts, the food was good except limited Jamaican choices. I think it would also be helpful to have better daytime entertainment.

  Nov 15, 2025
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  Amazing service at the El Rancho Steakhouse

  An absolute fantastic experience for the entire family! We celebrated my mother’s 66th birthday at the El Rancho steakhouse and we were blown away by both the amazing food, and the outstanding service provided by Irving! He made sure to take extra care of my mother on her special day, and never missed a beat. As someone who has made a career out of working in restaurants, I can confidently say that Irving stands at the top of the list. Thank you Irving, again, for making my mothers birthday meal an exceptionally memorable experience!

  Nov 15, 2025
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  Huge Resort

  I wanted to try something different. Upon our arrival we checked in but TBH it was t that helpful and welcoming. We didn’t get a map of the place it is actually a few resorts together. We didn’t realize until the 3rd day that the golf carts had their own color coded ways. The signs to show where things are is horrible! They should be labeled better as we got lost three times with reservations at restaurants. They don’t tell you that the reservations open in the evening hour as at 11 pm to make reservations for the next day so when you go online there are no reservations available except for 9 pm. We got lucky and checked towards dinner time and there must have been a cancelation. I feel like the staff were much friendlier in Punta Cana and very helpful. No concierge at our place didn’t know there was one until we went to the other side of the resort. Beach beautiful, rooms were great and clean, the staff that was around the rooms were exceptional and helpful. Room service was great! Shows were really good! Food was nothing exciting. Water is filtered so you dont have to worry about the drinking water. We used Jennifer at Champagne and Sunshine to book they are on Instagram! Great service! Weather was perfect and there are lots of things to do for families!!! Recommend the map the first day!!!

  Nov 13, 2025
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  Awesome service

  Irving at Olivetti was the best server!!! Super friendly and attended to all our needs. Highly recommend visiting this restaurant while you’re here.

  Nov 08, 2025
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  Nice family holiday

  The hotel is beautiful and very clean. I loved the filtered water. I did not care for the buffet, the eggs were weird and the dinner options limited. The juice selection in the morning was wonderful. Of the other restaurants I tried, most were outstanding. I was frustrated with the reservation system as despite staying for 9 days, I was unable to reserve the steakhouse which I was excited about. I talked to the concierge, but they were no help. The beverages are top notch, and Johnie is amazing. If you want something stronger, just go to the main bar inside. Now the bad, I was charged for my 14 year old as an adult, despite the fact that he couldn’t do any adult activities (gym, archery). Additionally, my last full day there I stepped in a pool filter lid, which was not secured appropriately causing me to drop 2 feet down. I somehow managed to walk away with only some minor scratches and a sever bruise that 3 weeks later is still prominent and bruising. Still…it was captured by first aid, I’m surprised there was no follow up from management to assure I was okay. Lastly, we were there during the rainy season. It was so muggy that there was water on our floor. The room was otherwise nice, even if the beds were to hard for me to sleep comfortably.

  Nov 06, 2025