Iberostar Selection Paraiso Maya Suites - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8755 reviews

• 

  Nice Stay, but Perhaps Not Worth the Upgrade From the Del Mar

  We stayed at the Iberostar Waves Paraiso Del Mar in December 2024 and enjoyed our experience, so we decided to try something different/upgraded and booked the Maya Suites for our November 2025 trip. Check-In & “Special” Breakfast Invitation Upon arrival, check-in was quick, and the staff member assisting us was friendly and welcoming. Almost immediately after checking in, we were approached by an employee named Vero, who said she would walk us through information about the resort (dining options, property layout, etc.). We suspected this would lead to a “special” breakfast invitation or sales pitch, and we were correct. Despite politely declining multiple times, we were repeatedly pressured to attend the breakfast. After initially eventually, Vero returned less than 10 minutes later with another offer to try to get us to attend the breakfast - we declined. Throughout the remainder of our stay, we actively tried to avoid her. On one occasion, while walking from the pool area back to our room, she approached us again and attempted to convince us to attend the breakfast, despite our clear and repeated refusals. This ongoing pressure was frustrating and uncomfortable. Rooms, Grounds & Amenities The resort itself is beautiful. We were very happy with our room - it was spacious, comfortable, and well laid out. Cleanliness overall was good; however, the jetted bathtub contained hair, grime, and what appeared to be a piece of toilet paper that was there for several days. Because of this, we chose not to use it. The bed was comfortable with plenty of pillows, and we loved the chair hammock on the patio (we stayed on the ground floor). The grounds were very similar to those at the Del Mar - clean, lush greenery, animals roaming the property, and wide walkways. There is a lot of walking involved at these resorts, but we expected that based on our previous stay and were accepting of this. One notable difference between the Del Mar and the Maya Suites was noise. The Maya Suites were significantly louder, with frequent screaming from children in nearby rooms, including during the middle of the night. While this was noticeable, it did not significantly impact our trip. Food & Drinks The minibar was consistently well stocked with beer, pop, juice, and chocolate milk. Filtered water refill stations were conveniently located throughout the hallways. The à la carte restaurants were excellent. We dined at the seafood restaurant, steakhouse, and French restaurant and enjoyed every meal. Service was great, and booking reservations through the app was easy, with plenty of availability throughout the week. Unfortunately, the buffets at both the Lindo and Maya Suites were disappointing compared to our previous experience at the Del Mar buffet. During breakfast at the Lindo buffet, we saw a large rat run beside our table toward the kitchen/buffet area. Staff members who noticed it appeared shocked, but we are unsure what actions were taken. The beach food stations offered quick and convenient options such as nachos, burgers, fries, and ice cream, and we had no issues eating there. At the shared Lindo/Maya Suites pool, there was an outdoor food station serving tacos, burgers, and nachos. One day, while waiting for chicken tacos, I observed significant food safety concerns. Raw chicken was being cooked directly beside cooked chicken and tortillas. A tortilla was placed directly on top of raw chicken, flipped, and then served. Additionally, tongs used for raw chicken were then immediately used to handle the cooked chicken that was then served to me. Due to this clear cross-contamination, I did not eat the tacos, as this posed a serious health and safety concern. As for the bars, we were generally happy with the drinks, though we preferred the drink menu at the Del Mar and often walked there in the evenings. That said, the service at the Maya Suites bar was excellent and quick. Beach The beach is clean and well maintained. We were used to the coatis from our previous trip and were unbothered by them. Both times we have stayed on this resort compound, the beach waters were extremely rough, so we spent minimal time in the water. Also, due to the waves, the water was murky and in no way the beautiful tropical blue most people look for - this is obviously in no way a fault of this resort. Entertainment The entertainment was quite cheesy overall, but we did enjoy the circus show. There was also a fire show, which we had seen during our previous stay. Unfortunately, it was extremely crowded this time, and due to my height, I couldn’t see, so we left. Other than that, we didn’t find the entertainment particularly memorable or engaging. Overall Impression While there were some notable cons to our stay, we did still enjoy our trip and found there were more positives than negatives. However, we left feeling that the additional cost of the Maya Suites was not particularly worth the upgrade. We would consider returning in the future, but we would likely save the money and stay at the Del Mar again, as we did during our first visit.

  Feb 08, 2026
• 

  So many better options. Don’t go.

  There are many good things, the beach is beautiful , the food is great, the drinks are good. The service is slow. Super slow at the beach, the lines are long. The towel game is insane. All chairs are gone by 9am. The buffet staff has to be flagged or asked for a simple coffee. À la cartes were nice, food was good, portions were small and they were very selective who got in and when. Ie: sent my boys down for a table at El myseo and they had nothing until 9 We went down shortly after asked for a table for 5 and got in right away?! The property is lush and clean but dated and showing its age even the rooms indicating updated/renovated are old and dated looking. I will say maid service was impeccable. The entertainment is boring and cheesy, except the fire show. And most nights you can sit and watch people karaoke. 😖 for hours. The pools are freezing cold. Didn’t go in once. The slides are painful lazy river doesn’t move. No hot tubs, only in the spa area which is 18 + SO many restrictions and red tape. The security are next level want to be cops (in a Mexican kind of way) and threatening. I would NEVER go back or recommend it to anyone. It’s wild to me people go back, year after year. They clearly have never been to better. And I’m not a “complainer” or the “Karen” kind of reviewer. Trust me. I researched for months. And paid almost a ridiculous amount of money to go to this resort. So disappointing.

  Feb 08, 2026
• 

  Amazing Seafood!

  Misael was amazing at Under the Sea! Food was amazing and service was even better!! Don’t skip on this!! Margarita was great too!

  Feb 07, 2026
• 

  Horrid and humiliated

  I am a 75 great grandmother who went to my grandson’s wedding at your hotel. When I arrived - I walked through the lobby and down to the beach. No one ASKED for money. A young woman told me I had to LEAVE but I was on a public beach as ALL beaches here are public. I understand you have rules but 1. No one asked for money on the way in 2. You humiliated me in front of my family. 3. A strange man escorted me for more HUMILIATION 4. I was yelled at and told if I didn’t pay - I could not leave!!! Yes you have rules but the way I was treated was horrid!!

  Feb 06, 2026
• 

  Love Paraiso Maya

  Paraiso Maya always feels like home. We have been going to this resort for years and already have plans to return. It is a favorite of ours whether we are traveling alone or with family/friends. Always fun to see our friends, year after year. (Jose and Ruddie in the snake lounge, Pablo for our morning Blooding Mary's, and Miguel for La Marina breakfast.) Great rooms, food, fun! Highly recommend.

  Feb 05, 2026