Iberostar Selection Paraiso Maya Suites - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8651 reviews

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  Family getaway

  Spent a week (17-24 May) with 9 family members ranging from 3-80 years old. Pools - not overly crowded as guests were spread out among the various pools. No issue getting lounge chairs prior to 10:30. Sure being non peak season was main reason Food - as with any resort we have gone to, food quality/taste varies. Overall easy to find something that was very good. Staff very helpful in meeting dietary needs. One family member is Vegan and one diary intolerant. Steakhouse and Greek restaurants very good. Have seen range of comments ref the Japanese restaurant. We had a very good experience as our Chef was very entertaining with some table mates adding to the experience with back and forth banter Shout out to Fabiola in the Star Cafe in the Maya lobby. Very friendly and after a couple of visits she knew what three drinks we were going to order We did not use room service but would like to have seen an option to order a continental breakfast. Room service was from just 11-11 Staff - very friendly and for the most part able communicate in English way better than I could in Spanish. The golf cart drivers were great. My wife has an issue with her mobility which made it a tad tough to get off and on carts. Drivers were great in assisting her and a couple ended up getting a box so she could use as a step. Also they would get us as close to our room as possible in order to minimize her steps. Carts would run about every 10 minutes so no long waits Check in/check out. Very smooth Drinks are water down a bit but still refreshing. Pool and Beachside servers were very attentive Was everything perfect, no but no reason to nick pick when the overall experience/ atmosphere is positive

  Jun 12, 2025
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  Maya, not worth it.

  Beautiful resort and friendly staff. We picked Maya for the restaurants but we were unable to get reservations for two of the restaurants during our entire stay. We wouldn't have spent the extra money if we knew we could not utilize all they had to offer.

  Jun 09, 2025
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  First time to an "All Inclusive", and I'm so disappointed.

  We booked our rooms 6 months ago, and family trip of 15 of us from SW Michigan. We've spent days looking online at reviews, options and other properties, and this seemed to fit the best. So disappointed. The staff experience that we had at check in, was decent for 1 of our 4 families. This is the end of day 1, of a 6 night graduation, birthday, vacation for us all. I understand that there will be some concessions to deal with due to the climate and location. Taking that out of the equation however, this place falls flat on its face. The only 2 decent restaurants on property, have 0 opportunities for reservations in 6 days to either of them via the app. And no, we weren't thinking we would get 15 of us, this was for groups of 3. You literally can't get 3 people in for a reservation in the span of a week, to EITHER of the decent dining locations. First day consisted of middle school lunch fries and hot dogs at the beach with weak and watered down drinks, followed by an abysmal buffet trip. We aren't expecting 5 star cuisine by any stretch of the imagination, but flavorless , undercooked food? A homeless shelter would be embarrassed to serve this. We have heard the secret to getting a reservation is to go to your buildings concierge, and tip them. We had a concierge at our building for 5 minutes today that I saw. The rooms for the timeshare owners, staffed quite a bit more, with 2 for most of the day. They offer a "shuttle" of sorts, they have multiple color lines to get you where you're wanting to go on the property. If you're in Maya, the orange line is not running, meaning you're hiking wherever you choose to go. We have an injured party, and this has been a huge downfall, as a 10 minute walk is unbearable, and to constantly be doing it to get anywhere on the property, is just cruel. The solution given to us by the facility? Plan multiple trips at once to mitigate the amount of walking. The drinks. As someone who rarely drinks, I do have the ability to taste alcohol, nearly in an amplified way. A small amount, seems very generous. The drinks I have had since being here, haven't had the flavor of alcohol much less the effect of alcohol, at any of the bar locations. I have no other way to justify it than a weak pour, or an altered supply. We used the pool this evening, and it was amazing. That so far is the highlight, but after walking by the "water park", you have one slide structure with 6 options, a pirate ship, and there's a wave pool. This will entertain most children for 20 to 30 minutes. I'll add to and edit this review as necessary, but for now? I'm very displeased.

  Jun 05, 2025
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  Cockroaches / Palmetto Bugs

  Least favorite AI I've stayed at. Our room was infested with cockroaches. We had 8 during our stay (2 the first night!) and the staff did finally come and fumigate but we kept getting them afterwards as well. The ONLY reason we got a restaurant booking was because of the cockroach issue we had. No restaurant reservations available even though they are nearly empty every single night when you walk by. I asked concierge and they told me they were understaffed. So why the f*** are they booking so many people to stay if they can't handle it? What a joke. Lazy river was closed 2 entire days with no explanation. Buffet food is Golden Corral quality. Fruit was about the only thing decent. I can get better tacos back home it's really quite frustrating. Tacos at the beach were barely any better. Drinks are way too much sugar and hardly any alcohol, even when asking for strong/double. I've had better shows at budget tier hotels. Grounds are beautiful and are about the only redeeming quality. Much better options exist at this price point. They could really use more shade areas near the pool as well. Especially the kids pool area. We stayed at Maya but the Del Mar side was even worse. They should increase staffing or decrease guest reservations. Clearly they are not capable of handling everyone.

  Jun 03, 2025
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  Wonderful

  Don't believe the negative reviews!! We had an awesome time. We were a group of 7. 3 rooms, 5 adults and 2 toddlers, 1 toddler with severe food allergies. Resort: Super clean, the staff works tirelessly to keep everything super clean. Once we got the hang of the layout we rarely used the golf carts. Everything is connected. The individual buildings are connected by beautiful walkways. Room: Very clean. This is the first Caribbean/Mexican resort where the room does not smell musky. The room is chilled to a perfect 22C/72F. There is a door between the entry way and the main room, which keeps outside noise out at night. We had neighbors, but never heard them. The minibar is fully stocked with drinks and will actually keep everything cold. Water: You are provided with 2 glass bottes to fill from the water station. They are all over the resort and on each floor of each building. We used it every day, all day. The water tasted great, no different than my reverse osmosis filter at home. Pools: We didn't have to play the towel game, there were plenty loungers available, including in the shade. We didn't need first row seats at the main pool. We usually sat by the lazy river and wave pool. We use a "LocTote" to secure our phones and valuables while we were in the pools. There are plenty bars, refreshing hydration stations and food options nearby. We brought inexpensive floats for the lazy river and used them every day. We left some behind for the next group, easier than trying to fit them in the suitcase. We all loved the pools. Fun activities scattered through out the day. Critters: The resort is surrounded by lush jungle and is home to many animals. Koatis, agouti, iguanas, peacocks and cats roam the property. They leave you alone as long as you don't feed them. We saw a group feed the koatis and then get upset when they were literally trying to steal food from their plate at the pool. Enjoy them, don't feed them. The property is home to a spider monkey family. The mom carries a baby, super cute. The staff is very protective of them. Restaurants: We loved the breakfast buffet, really good spanish cava every morning is lovely. The breakfast was amazing every day. Dinner buffet was really good too. Did we love everything, no, but I always found something very delicious. They have to cater to so many different tastes that they do the best they can. We loved the steak house and italian the most. The hibachi was ok, the chef did a good job. We are food snobs, so I wouldn't recommend it to someone who loves Asian food. Shoutout: Our granddaughter has severe dairy allergies. Manuel was helping out at the italian restaurant and went above and beyond to make sure that she had something to eat. He was amazing. In addition, he speaks fluent german, he is a keeper. Chef Itza checked on us several times to make sure we had dairy free options. If there were no dairy free desert options she would bring strawberry sorbet to the table so she wouldn't miss out. That made for one happy girl. Timeshare: We did the breakfast presentation. Our son was not ready to buy, maybe in a few years. We received a catamaran trip as compensation, which was awesome. Beach: Too much sargassum, they couldn't keep up. Not their fault. We will definitely be back. We have been to many different AI resorts and this has been the best so far.

  May 26, 2025