Iberostar Selection Paraiso Maya Suites - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8654 reviews

• 

  Great for kids, but the push for “membership” is too much

  We stayed a week at Maya. I will try not to repeat what others have already said. My reference is from staying at many different big resort chains throughout the Caribbean and Mexico (Barcelo, Riu, Secrets, Iberostar, Paradisus, Bahia Principe, Beaches). Rooms in Maya are spacious. We were in the 62 building and it is right in the middle of the resort rooms. It’s close to the main & wave pools. The rooms were clean and ac worked GREAT. In fact we were chilly at night. Linens are rough and towels/washclothes are scarce. We had to ask for them and when we got extras, housekeeping removed them the next day and didn’t replace them. (If you remove 4 towels/wash clothes replace with 4). The resort is huge. We rode the cart around to most areas for meals and walked to the pools and lobby. Still… I tracked 16K-20K steps a day!! Mostly in sandals and flip-flops so my feet hate me now. We hated the heavy push for the membership/timeshare thing. When we arrived, I said “no thanks” once and twice. One day 2, we had to take my son to the medical center and stopped to asked the concierge for directions. After asking our name and room number, they asked us to come to the presentation AGAIN. (While we were worried about our child). Said “no thanks”. On day 3 they called our room to ask us, yet again, with the breakfast invitation. Anytime we asked the concierge any questions, they tried to get us to a presentation. I hate that. Feeling like you can’t ask a question or for help without being badgered to attend the breakfast. On top of that, every time we tried to get a reservation… it said No… go ask concierge for assistance. Are they holding reservations only for those specific people that go to the breakfast presentation? I’ve never stayed at a resort with a heavier push for membership/timeshare and honestly it’s one of the reasons we won’t be back. The pools and water slides are great for kids and adults. That’s the best part of this resort. Without it, it’s just regular. The beach has sargassum. But so does all of the Yucatán. We went to Puerto Morales a day. Perfectly clear water. Snorkeled right off the beach. ($28 taxi) The buffet breakfast is the best! The lunch and dinner buffets are repeat foods and the restaurants serve some of the same buffets food just with a variation on spices. Did not care much for the buffets but it was the only option we could easily get. Ate at the Spaghetti Factory and Mediterranean restaurants too. Great chocolate fondue. Pick up some liquor at duty free when you arrive. The drinks at the hotel are water. This can be common at most all inclusive. Or maybe just the bars we were going to.

  Jun 26, 2025
• 

  Holidays in Mexico

  It was our first time in Mexico and we liked the hotel very much, the animation team is very fun and includes everyone in the activities, the food was delicious and our room very nice

  Jun 23, 2025
• 

  Family vacations

  To begin with, I would like to say that it was my first time in Mexico and in Iberostar, the hotel is very large and has many very fun activities to do with the family, the entertainment staff is very attentive and fun, the night shows are very entertaining. I would like to come back soon

  Jun 23, 2025
• 

  Good Choice for Family Resort in Riviera Maya

  This resort exceeded our expectations. It was beautiful, clean, and safe. We traveled with 11 family members between the ages of 10-76. The tweens/teens were content to spend all day in the pools and on the slides. The ridiculous amount of seaweed prevented our wanting to go to the beach at all but we knew to expect that. If beach is important to you, definitely avoid this area during June. The buffets were good with enough variety for mostly everyone but it was lacking in gluten-free options. None of the specialty restaurants were amazing so don’t stress if you can’t get reservations. Staff were friendly and responsive. The grounds are really pretty to walk around but you will walk a lot so keep that in mind if that’s a problem and you might choose a smaller resort. The tropical setting is lovely but bring ear plugs if you want to sleep without hearing the peacocks screech all night. The only negative experience was the on-site doctor, which one family member needed to see before they could be transported to a hospital for emergency care. He really slowed down the process and likely contributed to a delay in getting necessary medical care. Hopefully, you won’t need to encounter him.

  Jun 19, 2025
• 

  Family getaway

  Spent a week (17-24 May) with 9 family members ranging from 3-80 years old. Pools - not overly crowded as guests were spread out among the various pools. No issue getting lounge chairs prior to 10:30. Sure being non peak season was main reason Food - as with any resort we have gone to, food quality/taste varies. Overall easy to find something that was very good. Staff very helpful in meeting dietary needs. One family member is Vegan and one diary intolerant. Steakhouse and Greek restaurants very good. Have seen range of comments ref the Japanese restaurant. We had a very good experience as our Chef was very entertaining with some table mates adding to the experience with back and forth banter Shout out to Fabiola in the Star Cafe in the Maya lobby. Very friendly and after a couple of visits she knew what three drinks we were going to order We did not use room service but would like to have seen an option to order a continental breakfast. Room service was from just 11-11 Staff - very friendly and for the most part able communicate in English way better than I could in Spanish. The golf cart drivers were great. My wife has an issue with her mobility which made it a tad tough to get off and on carts. Drivers were great in assisting her and a couple ended up getting a box so she could use as a step. Also they would get us as close to our room as possible in order to minimize her steps. Carts would run about every 10 minutes so no long waits Check in/check out. Very smooth Drinks are water down a bit but still refreshing. Pool and Beachside servers were very attentive Was everything perfect, no but no reason to nick pick when the overall experience/ atmosphere is positive

  Jun 12, 2025