What We Love
- The beachy shores are very wide and deep with soft white sands and bright blue water.
- Service is impeccable. It's the reason this resort continues to welcome repeat customers.
- Martinis at the Snake Bar are delish.
- Each piece of furniture at the resort is a work of art handcrafted with Mayan touches.
Things to Know
- You're a short 30 minutes from the airport. Fruity cocktails are waiting for you.
- Lush landscaping with lots of different wildlife like cats, iguanas, cote and deer.
- Start off your day with water aerobics, tennis, golf or one of the classes at the gym.
- Pamper yourself at Sensations Spa the splurge is worth it.
Location
Riviera Maya - BeachProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Effective - 11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6689 reviews
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Jul 09, 2020Steve
Our trip here has been amazing. Our concierge, Jorge, has been very helpful and kind to us while we have stayed stay here. Our family would highly recommend this resort to others. The facilities were well kept up and the staff were very helpful.
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Jul 06, 2020
Great experience
Thanks to the Star friends especially Leslie aka J-lo and Humberto!!! I had a blast best games and entertainment. This is our second visit to this location, definitely a great recommendation. Great shows and activity’s!
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Jul 05, 2020
Relaxing and Fun stay
We stayed at Iberostar the June 28- July 3. We had two rooms in building 62. It was close to everything. We didnt take us but 5 min to get to the furthest place. The hotel was very clean. The staff all wore masks. The used hand sanitizer. The staff even disinfects the chairs, rooms and hallways. The staff was super friendly. The food was amazing.
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Jun 30, 2020
Beautiful and comfortable hotel
All my family, group of 10, plus extended family, went there many times. We love it so much, is extremely clean, very friendly people, excellent entertainment, kids club, many restaurants with diferente food. Last year, 2019, we went there, we signed for a membership, it has been the best thing for us because we are saving a lot money. We went to different hotels before but no one is like Iberostar hotels. I I could give more than 5 stars probably I would give them 10
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May 08, 2020RESORTREVIEW:👍🌞😎4StarQuality☆☆☆☆ (Food,Stay,Activities,Entertainment ,Excursions)
5th straight Yr&StillEnjoyed Resort likeThe1stTime!🌞🌊CleanRooms, Beach👍 (PGAGolfCourse☆☆☆☆🏌️♂️onSite)JetSkis,DeepSeaFishing.. Alexandra wasVeryHelpfull&understanding thruoutStay!😘CarlosSr.WasAlways there2takeOvMe.Thx🤠 WillReturnAgain2break90!🏌️♂️🤞😃 Thanks Iberostar! Satisfied😎Stevie¥