What We Love
- The beachy shores are very wide and deep with soft white sands and bright blue water.
- Service is impeccable. It's the reason this resort continues to welcome repeat customers.
- Martinis at the Snake Bar are delish.
- Each piece of furniture at the resort is a work of art handcrafted with Mayan touches.
Things to Know
- You're a short 30 minutes from the airport. Fruity cocktails are waiting for you.
- Lush landscaping with lots of different wildlife like cats, iguanas, cote and deer.
- Start off your day with water aerobics, tennis, golf or one of the classes at the gym.
- Pamper yourself at Sensations Spa the splurge is worth it.
Location
Riviera Maya - BeachProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Effective - 11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6676 reviews
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Mar 24, 2020Second time - we LOVE this place!
This was our second visit to the complex. Our first was at the Lindo side 5 years ago when our kids were 8 and 10. It’s been the vacation they compared all others to, so we decided to come back, this time at the Maya. We were here on 3/15 for 9 days. It was a strange week to be there with all of the COVID-19 stuff unfolding at home. Every. Single. Employee. made us feel welcome and like it was a normal vacation. We always got a smile and friendly holá from every person. Cleanliness: We had 2 rooms in bldg 63. The cleaning crew made everything spotless. Besides a couple of knobs missing from the desk, the room was in great shape. The only suggestion would be to paint the bathroom a lighter color. The lighting was way too dim to try to put on make-up, etc. Food: The food was good. The steakhouse, Mexican, and Japanese restaurants were our favorites. The buffets were immaculate, had something for everybody, and offered hand sanitizer as you walked in. The staff began serving the food by the end of the week to prevent too many hands from touching the serving utensils. Shout out to Francisco at the buffet, and Abraham at the Steakhouse, and Rolando at the Maya bar. I wish I remembered every name. Incredible service everywhere. Just tell the guys at the pool bar to smile more. They have a tough job, do it well..dealing with rowdy guests, but smiling helps. And people... TIP THEM!!! They deserve it. Entertainment: Best. Staff. Ever. This is why we came back to this resort. No other all inclusive comes close to the fun and energy this group provides at the pool. Sayeed, Jennifer, Karen, and all of the others were so fun and got the kids and teens involved in all kinds of games and activities. Our one disappointment is that they didn’t always include kids in the pool competitions like they did 5 yrs ago. It wasn’t because of liability...as these were individual games. But my 15 yr old (nicknamed Justin by Sayeed) LIVED for these competitions and was only able to participate in about half. The grounds were beautiful, the beach and facilities were well maintained. There was a blend of families, older adults, and some senior spring-breakers. No one was crazy out of control and every person, of all ages, was having a fabulous time. Please, please, please, bring a bunch of small bills and TIP THE STAFF. They work hard to make us happy and bend over backwards for guests. We will be back next year. THANK YOU for making such a memorable trip for us, Maya staff! Stay healthy!
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Mar 24, 2020Fun family vacation
We travelled during March break. We were a family of 6 adults & 3 kids. There were tons of activities for the kids. The resort was only 1/2 full because of Covid 19 which made the beach, pool & restaurants less crowded. The drinks were all fabulous except for the wine. The food was good. There was virtually no seaweed this year. The maid made up a different towel animal every day. Enjoyed the wildlife, peacocks & coatis. The weather was perfect for a relaxing holiday.
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Mar 20, 2020
First all inclusive - excellent
We are a cruise family and we were not sure we'd like being an all-inclusive - ie, in one spot the whole time - but we really did love it! We started off our trip by staying at an AirBnB and did a lot fo sightseeing so that when we came here (family of 4 - kids ages 12, 14) we could just stay and enjoy the place. It worked out perfectly. In the morning I would get up and go to the gym - AMAZING classes. I did Zumba EVERY MORNING! I am not an exercise phanatic, but I take Zumba at home and knew I'd be eating a lot here, so I got up for the 8am class each day. Beso, the instructor, was FANTASTIC. Honestly, he's been the best instructor I've had ANYWHERE and I've done Zumba for 8 years. I used the weights only a little. You can get water/fruit (all free) at the gym so don't worry about bringing. There are spin classes, boot camp, yoga and others but the Zumba was offered every morning and I loved it. They did it later by the beach too but I never made it to that (under a covering). We'd get chairs then at 9am - usually by the main pool - since there are so many pools, there were always chairs SOMEWHERE! That's what's nicer a cruise - we didn't have to be up at 6am to get a seat - again, you might be by the wave pool, or the side of the main pool, or the small pool off the main pool, or by the lazy river, but there were always chairs. Many people had floats - bring if you have - they will fill with air for free. But, if you wait till the pool starts emptying out, people leave them behind - so we took 2 for a few days, and then when we left, we left ours for someone - otherwise, they're really overpriced. All the buffets had so many choices that it was overwhelming! We went for breakfast and lunch to buffets, and some dinners. Tried the steak restaurant - wasn't impressed. Did the healthy eatery which was really Thai - that was good but not many choices. Then we did buffets for dinner because they were so extensive - clean, nice. We had drinks all over - the kids loved the swim up bars and the coffee houses. There was the "mall" that had some stores and food places so we'd wander there for lunch or a snack. There was food by the beach when we walked there - the water was beautiful! Wish there were more water activities to do down by the beach. There were games to join in by the main pool and by the beach - or you could just watch which was entertaining. The kids joined in some. We went to the pellet range one day for the activity - fun, but if there are a lot of people, it can take a while. Spray yourself with bug spray, not just sunscreen! The whole place was clean and well kept. I didn't find it pretty though - I found their hotel next door to be prettier - the Linda. We share the grounds with them too - the night shows were great - only one night did we leave. They give you popcorn but you can order drinks and then coffee cafe is right nearby so we'd bring lattes and cookies over too. The grounds weren't huge - very walkable. There were tours arranged so you could leave and go to the ruins, etc, but we had done that so we could just enjoy the place. Really found it relaxing and would do again!
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Mar 19, 2020
An amazing relaxing vacation!
Earlier this month (March 2020) me and my family made our 9th annual trip to Iberostar, 7 of those trips having been at the Lindo, and the last 2 at the Maya. As always it was a wonderful relaxing vacation. The food is good, the drinks are plentiful, and the service is tremendous. There are a lot of things to do, and at the same time the resort provides a relaxing atmosphere where you can comfortably vacation to at your own pace. The view from the beach is breathtaking. The entertainment team is impeccable, and their daily theater shows always provide fun entertainment. The music is terrific, the singers are stellar, and the dancing team adds a lot to the overall enjoyable performances. Leyanet Matamoro Leiva was an especially talented performer, in addition to being super friendly and cheerful when interacting with guests after shows. She is a wonderful contributor to the overall quality the entertainments team provides. And of course, there is my old pal "Happy Gilmer", who despite sadly being less visible under the entertainment spotlight than he was in years past (where I personally believe his immense talents best flourished under the spotlight where his quick-witted humor was on full display), "Happy Gilmer" remains the greatest ambassador the resort has had during my years vacationing there. It was an overall magnificent vacation, and I eagerly look forward to returning next year.
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Mar 18, 2020
Excellent stay!
We transferred to this resort from another resort about 40 minutes away and actually lost money and paid the difference to get the heck out of there. What a noticeable difference we found immediately. Service - immediate improvement at this resort. Drinks refilled at buffets, plates cleared, rooms stocked etc. Beach - beautiful sandy beach - only a few large coral in water you needed to get past - 90 percent sand. The other resort was opposite this - it had 90 percent rock. Bartending - excellent service - drinks flowing and the wait staff were everywhere Food at the restaurants - hot when they should be hot, cold when they should be cold. This is an excellent resort, with excellent service. The coffee starcafe is comparable to Starbucks if not better! It is delicious. The last resort I stayed at had terrible coffee! I cannot say enough about the Iberostar chain - should have booked here to begin with! Thank you Iberostar for another great stay! Even though it was short from Thursday to Sunday...I had a wonderful stay...