Iberostar Selection Paraiso Maya Suites - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8717 reviews

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  Unacceptable Treatment by the Iberostar Group

  What happened to us was unacceptable on every level and I feel obligated to help other travelers avoid the stress, expense, and mostly, the disappointment we experienced upon arrival to Paraiso Maya. After years of returning to this and other Iberostar "100% family owned" group resorts, I never imagined I would be writing a review/warning like this. Listed on their own "Commitment" page under their "Values", Iberostar claims: Honesty: the foundation for the solid reputation we have today. Responsibility: to act with integrity, a sense of commitment and in an ethical way. Empathy: which encourages an atmosphere of trust, respect and collaboration, supported by a strong and ever-growing culture of teamwork. Unfortunately, at our most recent visit, none of these values were represented by Iberostar Resorts. After an exhausting and heartbreaking couple years, we desperately needed this vacation. I’m a nurse, and coordinating time off is extremely difficult, especially when trying to match schedules with our adult children who were traveling from another country. We had already rescheduled this trip twice—once after my sister passed away, and again after losing our family dog. We truly needed this break, which is why I was so excited by Iberostar's website advertising: "It feels good to book in advance" and "You choose the exact location of your room. Choose the floor your room is on and your views". We booked four rooms for five nights—over $10,000 in total and a full 10 months in advance. Despite having written confirmations for all four rooms, we arrived to discover that the resort had given the room with the best balcony away to the highest bidder and moved us into a room on the middle floor of the complex with a balcony that stared directly into a wall of bushes. No advance notice. No attempt to contact us prior to our arrival. No opportunity to make other plans. We had adult children and their partners traveling internationally to meet us, so changing plans at the last minute simply wasn’t an option. They waited until all seven of us were captive to their resort and unable or very unlikely to make other arrangements. When I brought up the incorrect room and what I believed to be a simple mistake during check-in, as Gabriel continued smiling dismissively at me, he told me to bring up my confirmation email and "read it", where, at the bottom in small print it says: *The hotel reserves the right to reassign a selected room due to operational needs. Gabriel's manager, Oliver, continued to tell us that we should have read the small print, the hotel can give the confirmed room to whoever they want, the people occupying the room would not be leaving until Sunday (day 3 of our visit) and only then could we get into our confirmed room. We were not even offered an apology until we had spent over 45 minutes trying to reason with them how wrong their actions were. What made this experience truly upsetting is that we have been loyal guests returning multiple times with family and friends because we believed this property not only had the values as stated on their website, but also valued its customers. Instead, we felt like our reservation—and our loyalty—meant nothing. It was disgusting and no reputable resort should treat guests this way. I strongly advise looking elsewhere. If a confirmed reservation and years of repeat business can be brushed aside so carelessly, it’s clear that guests are not the priority here, and Iberostar's only true value is squeezing as much money as possible out of each and every "guest". On a side note: We now understand why they have mosquito repellant included in each room. We highly recommend using it or only going in the pools. Their beach is beautiful, but we ended up covered in bites from the sand fleas and sand flies when we spent time there.

  Dec 04, 2025
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  Excellent experience for all ages!

  Stayed one week with adult family group of 7. Our experience from start to finish was excellent! We were picked up on time at the airport and our check in process at the resort was very fast. We have stayed at many all-inclusive resorts in the Caribbean; including a few in Mexico and this was the best resort of all and definitely the cleanest with the most activities. It's a very large resort, so if you prefer a more intimate property, this may not be for you. Although the resort was nearly fully booked, it never felt crowded. Plenty of seating at the restaurants and we never waited very long for drinks at any of the bars. Food was good at the buffets and the specialty restaurants were very good. Pool and beach were amazing! We also did some scuba diving and a catamaran excursion with Dressel Divers, the on-property water sports company; which was excellent. Perhaps the most important aspect was how friendly and attentive the staff were! I could go on and on about how great our stay was. You can't go wrong with this resort and although we did not have young kids with us, the resort definitely caters to families with kids of all ages.

  Dec 01, 2025
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  November trip

  I went for the ocean and the ocean was beautiful. It's a lovely beach. It was so nice to see the mangroves and walk down the mangrove paths. They do a great job with the buffet and put a giant effort into all the restaurants which are decorated beautifully. (I would say the food was pretty good at the restaurants and especially gpod at Olivetti.) The suites are really spacious. All the staff was great, and in particular we really loved Carlos and Fernanda, the concierges of bldg 62. Fabiola at the Star Cafe was amazing and I loved going there every morning for tea.

  Dec 01, 2025
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  Great but terrible as well

  I might have given a 5 star to it but pros and cons both were there. Pros: 1) Excellent resort with beautiful landscaping 2) Courteous staff 3) Excellent food especially Italian restaurant 4) Buffet had many varieties Cons: 1) Terrible experience with Jairo Too reservations manager whom I sent several emails but no response and I was so uncertain about my reservation. 2) Location is pretty remote. 3) They do not have a transport facility from airport and they direct to Aventours through gbcn transport company. No one turned up for picking us. Horrible experience. 4) The 1st night it rained and water leaked in room 4419 which filled our toilet floor with water. But staff was quick in cleaning out once I complained. If I am asked will I return to same place. I would say please be responsible towards customer safety and responsibility and then only I shall return.

  Nov 30, 2025
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  Family Travel

  Absolutely loved this resort. The grounds were beautiful and well kept. The pools were sparkling. Plenty of towels and chairs. Loved walking through the protected mangroves to the beach. Service was great. Housekeeping kept the room clean and fully stocked with towels. It is a long narrow resort so if you are in a room close to the beach it will be a long walk to the main lobby area. However, the golf carts have regular stops at many places so it was a never a problem to get around. The Snake Bar was the absolute best Lobby bar I have ever experienced. Worth the upgrade from Lindo. The food was plentiful.. restaurants were good. Lots of shopping. Our ages were 9 thru 67 and everyone had a great time!

  Nov 26, 2025