Resort Details
- Bar TortugasLocated between BlaZe Restaurant and one of our adult pools, lavish in picturesque views while enjoying a cocktail.
- BlaZeSavor flavors from Latin America and beyond perfected on the grill and paired with curated cocktails. As you dine under the palapa or on the deck for breakfast, lunch or dinner be sure to look out for dolphins and whales frolicking in the sea. Reservations are recommended.
- Casa GrandeThis restaurant, reminiscent of an antique hacienda, features two menus in one, including a traditional Mexican experience as well as a more contemporary and sophisticated approach to gastronomy. Whether your favorite is enchiladas or our taco station, our goal is for you to indulge and enjoy every bite. Reservations are recommended.
Dress Code - Smart casual (not wet clothes, tank tops or flip flops allowed). - DeliA quiet environment with a stunning view so you can relax and have a fresh cup of coffee. We pride ourselves on making sure everything is fresh including our freshly ground coffee, freshly baked bread, cookies, meringues, cupcakes, and sandwiches made daily after 1:00 p.m.
- FrescoLocated by the activities pool, this healthy spot offers a menu that ranges from vegan ceviches to wraps and poke bowls. Savor these fresh and delicious options, against the breathtaking backdrop of the Pacific Ocean.
- MelanZaneA Trattoria with light bites and exquisite drinks, and luxurious dinners with traditional dishes such as our own firewood oven-baked lasagna. Listen to expert advice from our sommelier and let him help you select the best option to compliment your meal from our wine cellar. Reservations are recommended.
Dress Code - Smart casual (not wet clothes, tank tops or flip flops allowed). - Playa Bar
- Pool BarThe vistas of brilliant blue waters will stretch from the pool all the way to the ocean as you enjoy a refreshing drink at the walk up bar or swim up seating in the pool itself. Beach and poolside waiters are ready willing and able to deliver you the treats you need.
- Premium Private DiningContact the concierge to arrange private dinner on the beachside to enhance your stay. Available at an additional cost.
- PurezaThe tempting dishes at this exotic venue are drawn from the culinary traditions of both Vietnamese and Thai chefs. Delights range from skewers to rice paper rolls and noodle dishes. Located on the far right side of the beach, Pureza house specialties include octopus skewers. Don’t miss the fried ice-cream for dessert, served with ripe red berries. Reservations are recommended.
- Tamari RestaurantServing Asian fusion cuisine and offering teppanyaki dining with engaging live-cooking performances.
- The TerraceA breathtaking 360° venue showcasing views of the Pacific Ocean and lush mountains, ideal for unforgettable events.
- VivaZ BuffetOur gourmet buffet restaurant is the most popular restaurant in the hotel with a capacity of 270 guests and serves more than 500 people every day. VivaZ is a family friendly air conditioned restaurant with a patio where you can enjoy gorgeous sunsets and the sea breeze.
- HyghlightZ Sports BarOffering a classic bar fare and a selection of cold beers on tap, Hyghlightz Sports Bar is your destination for the big game.
Adults only venue.
- 24-hour front desk
- 24-hour room service†
- Accessible rooms†
- Baggage hold†
- Breakfast Room†
- Buffet breakfast†
- Concierge desk
- Elevators†
- Exercise gym†
- Laundry Facilities†
- 24-hour front desk
- 24-hour room service†
- Accessible rooms†
- Baggage hold†
- Breakfast Room†
- Buffet breakfast†
- Concierge desk
- Elevators†
- Exercise gym†
- Laundry Facilities†
- Parking†
- Pool
- Restaurant†
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Children's program †A lively, jungle-themed space filled with fun activities designed to entertain and inspire our youngest guests.
- Fitness center on-site †
- General †Include stretching, jump-fit, paddle yoga, Pickleball, paddle strength, aqua-cycle, high-intensity interval training, Zumba and more. Or take in the ocean breeze during a game of volleyball, soccer or horseshoes on the beach.
- Gym †
- Pool
- Spa †• Vitamar Spa and Terrace - The outdoor areas have a brand-new terrace to enjoy the unique view from the hydrotherapy circuit, jacuzzies and treatment cabins.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15327 reviews
-
Oct 03, 2025Amazing Wedding Site
We were married at this hotel in August with 50 guests. It was truly amazing. The setting was gorgeous, the food was good and the service from our wedding coordinator Alicia Alvarez and her staff was perfect. We used their photographer, videographer and DJ and were completely satisfied. They accommodated all our asks and needs. I recommend this hotel and their wedding department to all 10/10.
-
Oct 02, 2025Beware: $3 Shots Turn Into $30 Scam
If they offer you a shot for $3, they’ll actually charge $30. When you ask for a liquor menu, they say it doesn’t exist. This is how they cheat customers. When you call the manager, they immediately lower the price but then disappear without resolving anything. The manager promised to call us the next day but never did. Many other reviews on travel sites report the same complaints — they make promises but never take action. It’s a pattern they repeat all the time.
-
Oct 01, 2025A disappointing return to a favorite place
Our 4th visit to this location but first as the Hyatt Ziva. Common faculties had been renovated since our last visit but much of what we enjoyed was lost. Not much of Mexican authenticity left. Our first experience was listening to a Hyatt Club sales pitch that was said to be a quick facility orientation. Drinks were pathetic/ nothing upscale in plastic cups. Special items in restaurants were extra $$. I could go on but….
-
Sep 29, 2025
Beautiful Resort
This resort is beautiful. It is located between two cliffs so it is secluded and private. We spent 7 nights here and loved every second of it. Breakfast, lunch, and dinner were always great. We LOVED Melanzzane, Blaze and Tamari the most - but we never strayed from the buffet for breakfast and lunch. The staff here are incredible. The only downfall: people are constantly trying to get you to buy something, including the staff that greets you after check-in . They try to get you to book a breakfast for a timeshare promising you a free extra 2-hour spa day. People are constantly trying to get you to purchase something on the beach but honestly, all totally worth it for the seclusion, privacy and the INCREDIBLE views. You just have to keep saying no. We spent extra and got a swim-out balcony attached to our room that advertised an infinity pool. Our pool had a huge concrete slab in front of it so it wasn't exactly as shown or advertised. Other than that, zero complaints. Well worth the money and travel. They cleaned our room every single day. There are so many excursions nearby that we loved but you literally have everything you could ever need at the resort if you don't want to leave. Even with the small disappointments like the concrete slab taking over our view in our swim-out pool, we loved it so much we will be back.
-
Sep 28, 2025
Spa vacation.. well worth the visit.
Had a couples massage today… the staff are amazing, so helpful, got a head massage and cucumber mask while sitting in the hot tub before our massage. Francisco was great, had 80 minute massage and it was wonderfully relaxing. The spa itself is lovely. The facilities include a pool with all different massage jets, two hot tubs, sauna, steam and walking therapy pool. Also they have a very well equipped gym to satisfy hardened gym goers.. with killer views:)
- AdvisoryNorth Tower elevators renovation. Noise and vibrations may be expected in focused areas of the tower during specific hours (10 a.m. – 6 p.m.)
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.