What We Love
- The 11,000-square-foot Rainforest Spa is the ultimate rejuvenation experience for your mind, body and soul
- Get active on the resort’s two tennis courts and two pickleball courts.
- You won’t find a larger swimming pool on the island. Plus, you have swim-up bar access to cool drinks and creative cocktails.
Things to Know
- This resort is not all-inclusive. Food and drink must be bought separately.
- It’s a 13-mile drive from Luis Muñoz International Airport to the resort.
- The resort features two Tom Kite-designed 18-hole championship golf courses.
Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- BrasserieExquisite dining experience, combining the vibrant flavors of the Caribbean with a touch of European flair.
- Kayak BarEnjoy a diverse menu of cocktails and drinks and our PRadise Bliss Lager Beer. Indulge in Paradise, one sip at a time.
- La Mina BarLocated at Villas En La Reserva, La Mina is a welcoming bar by the pool with ocean views. Enjoy our diverse drink selection, from cocktails and beers to wines and soft drinks, in a casual atmosphere.
- Lobby BarWith the most extensive variety of beverage options, the Lobby Bar offers cocktails that are derived from specialty rums and entice riffs on classic cocktails such as our signature Old Timer, with the name derived from the classic Old Fashioned, but prepared with aged rum and locally harvested honey.
- Martini BarEnjoy a full beverage experience ranging from prohibition-style cocktails to asian infused creations.
- MolidoDiscover the true essence of Puerto Rican coffee at Molido, our charming coffee haven. Immerse yourself in the island's coffee culture as you enjoy expertly crafted brews with a touch of tropical flair.
- NectarTraditional local cuisine restaurant that combines flavors and colors from Puerto Rico.
- Nori Asian GrillThe Traditional Teppanyaki Grills features a variety of Prime Meat, Chicken and fresh Seafood prepared tableside by one of our Chefs
- Picalo GalloOur beachside food truck offers a mouthwatering selection of dishes inspired by Latin American and Caribbean cuisines with a modern twist.
- Prime 787Contemporary Steak House featuring prime beef and fresh seafood
- Sand Trap Bar and Grill
- The MarketStop by day or night for a specialty coffee or choose from a selection of gourmet snacks grab & go style with the spectacular view of El Yunque Rainforest.
- Waters EdgeFull Service restaurant serving ala-carte breakfast, lunch and dinner options
- Wet BarThe Wet Bar provides in-pool seating or service to your lounge chair, offering refreshing drinks like Pia Coladas, Daiquiris, specialty cocktails, wines, and beers for a relaxing pool day.
- 24-hour front desk
- 24-hour security
- Accessible facilities
- Air conditioning
- Barber shop†
- Beauty shop/salon†
- Breakfast served in restaurant†
- Buffet breakfast†
- Car rental desk†
- Catering services†
- 24-hour front desk
- 24-hour security
- Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Air conditioning
- Barber shop†
- Beauty shop/salon†
- Breakfast served in restaurant†
- Buffet breakfast†
- Car rental desk†
- Catering services†
- Child programs†
- Children welcome†
- Cocktail lounge†
- Coffee shop
- Complimentary in-room coffee or tea
- Concierge desk
- Continental breakfast†
- Desk with electrical outlet
- Dinner served in restaurant†
- Direct dial telephone
- Doctor on call†
- Dry cleaning†
- Early check-in†
- Efolio available to company†
- Executive floor
- Exercise gym
- Exhibition/convention floor†
- Family plan†
- Fire safety compliant
- Front desk
- Full american breakfast†
- Full service housekeeping
- Golf, Offsite
- Hair dryer
- Hairdresser/barber†
- Heated guest rooms
- Housekeeping - daily
- Individual Efolio available†
- Interior corridors
- Ironing board
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service†
- Lounges/bars
- Lunch served in restaurant†
- Massage services
- Meeting rooms
- Non-smoking rooms available
- Outdoor pool
- Parking lot†
- Pool
- Private bath or shower
- Public address system
- Public area air conditioned
- Room service†
- Room service - limited hours†
- Secured parking†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Automated External Defibrillator (AED) on-site
Automatic fire doors
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Multiple exits on each floor
Parking area attendants
Patrolled parking area
Private security available
Public address system
Response time (minutes) from fire/police department
Safety chains on guest doors
Secondary locks on sliding glass doors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Spa
- Sundry/Convenience store
- Technical concierge†
- Turndown service†
- Valet cleaning†
- Valet parking†
- Valet same day dry cleaning†
- Wakeup service
- Water sports, Offsite
- Wireless internet connection in public areas
- Conference Suite†
- Convention Centre†
- High Speed Internet Connection†
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- Overhead Projector†
- Slide Projector†
- Whiteboard†
- Wireless Connectivity
- Wireless Internet Connection
† Fees may apply
- Children's program, onsite †
- Fitness center on-site †
- Outdoor pool †
- Pool †
- Spa †
- Fishing †
- Golf †
- Snorkeling †
- Bacardi Distillery
- BioBay Fajardo
- Castillo San Felipe del Morro
- El Yunque National Rainforest
- Old San Juan
- Restaurants
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2847 reviews
-
Apr 28, 2025Amazing!
Beautiful hotel, great location, outstanding views, very peaceful... Just what we needed... would recommend to anyone who wants the peace of being secluded but wants to explore around. We have been twice and can't wait to come back......
-
Apr 28, 2025Not Relaxing
The resort looks great at first, and you expect to relax but that’s far from reality. I like to spend my time at the beach and poolside, but from the very first day, it was impossible. Every single beach and pool chair was already “claimed” by people who dumped their belongings early in the morning, even though they weren’t actually there. It was completely unacceptable. I paid a lot of money expecting a relaxing vacation, and instead spent my time wandering around looking for a place to sit. I couldn’t relax at all. I would never come back. If the resort had managed the beach and pool areas properly, this could have been a great experience, because everything else was very good but they failed at the most important part: allowing guests to enjoy their time.
-
Apr 27, 2025Not a positive experience.
Tired Property Take a step back 30 years into a once successful all inclusive resort awkwardly converted to a hotel resort much in need of renovation. The location, views and property is special and worth a short visit, but not worth the prices charged or the stay. Billing errors and lack of responsiveness tell you that they don’t take pride in their relationship with their guests. Stay elsewhere and enjoy Puerto Rico.
-
Apr 26, 2025
Beautiful views
Room was spacious and clean, the bed was super comfortable and the pillows were great. Check in staff at anytime were so pleasant. The rides on the carts were awesome! The landscaping was on point! Loved that this property had a special crafted beer by the pool bar, it was SO good! Must try!
-
Apr 26, 2025
Wonderful family vacation! With just one note for future guests.
Overall we had a wonderful stay at the Hyatt, the property and location were truly stunning, the pool was amazing (it was difficult to drag my kids out of it!). We used their on-site activities concierge to book a wonderful boat tour for snorkeling and beach adventure. The entire place is well-run and spotlessly clean, really nice relaxing experience. The note that I have for future travelers, especially families, is about food... We booked a villa which was marketed as having a kitchen but we arrived to find that the only items in the kitchen were a mini fridge, microwave, sink, and some cabinets which were all empty. We had been expecting to be able to prepare some meals for our family in the room kitchen but this was not possible. For comparison - I recently traveled to St. Maarten with my daughter and stayed in a 2-room suite at the Hilton there and we had a kitchen with a stove and oven and toaster, tea kettle, and full set of dishes, a few pots and pans and silverware and knife and cutting board. This allowed us to eat some meals in the room there, which is why anyone would book a room with kitchen. The villa room at the Hyatt should not be marketed as having a kitchen - it was almost useless for our family. Compounding this was the fact that there are minimal options for restaurants and food purchase on the property, all of which are expensive (but that is common in PR we found), and all of which were very difficult to use because they were all booked with reservations for dinner every night before we ever arrived - this was likely worse during our stay as we traveled during school vacation week which was incredibly busy, but still should be anticipated and there should be some options. So, we couldn't eat at the restaurants (except with > 1 hour wait, if at all) and we couldn't eat in the room. This was the most difficult aspect of our stay, but we did still have a wonderful trip and would return, would just try to plan differently for food in the future, if possible.
- AdvisoryA minimum mandatory hotel-imposed resort fee of 18% (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- General Policies: No charge for children 12 yrs and under when sharing room with parents
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 12
- Pet Policy : Pets Not Allowed