Resort Details

Dining
OnSite Dining
  • ALESSIA ROOFTOP DAYCLUB
    Adults only
    An exclusive environment perfect to soak-up the sun while savoring the DJ vibes any day, or for unforgettable bachelorette parties, and celebrations. Enjoy the infinity pool, swim-up bar, daybeds and private cabanas. This adults-only restaurant atop our sprawling rooftop playscape serves up delicious snacks, meals, and crafted cocktails.
  • UMI ROOFTOP + TOKYO KITCHEN
    UMI Rooftop Restaurant a new gastronomic proposal of Thompson Playa del Carmen, offers dishes inspired by Asian cuisine with a Contemporary Tokyo Izakaya kitchen concept, lead by the Chef Osamu from Japan in an exclusive setting with the best view of Playa del Carmen and the Caribbean. The decoration and the atmosphere will immerse you in an authentic experience of Japanese culture with an always festive environment, DJ and live music making UMI a unique place and a must-visit in Playa del Carmen.
On-Site Amenities
  • Air conditioning†
  • Elevators†
  • Housekeeping†
  • Parking†
  • Room service†
  • Wi-Fi†

† Fees may apply

On-Site Recreation
  • Pool †
  • Shopping †

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2164 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A vibe at night!!!

    I came at night!! Great breeze/ atmosphere, great service, and drinks. JC and Francisco are great bartenders to. Thank you for the drinks. I guess I have a new night spot now that I live here. The only thing I didn't try was the food, but I'll come next time with my friends😇

    May 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful hotel with friendly staff

    Beautiful rooftop with a sparkling pool. Went for a dance party and it was absolutely lit. Friendly service and positive vibes all around. Francisco and Victor are amazing bartenders and will get you where you are trying to go. Dont miss it when you go to Playa🥳🥳🥳

    May 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    10 of 10 would recommend was amazing love service. Everybody was so nice. The environment was really nice,

    The party was amazing. I love the vibe. Customer service was amazing. Love the music. Love the environment. Love the pictures of the DJ was good. The community was nice. Everybody was really nice. The Wi-Fi work good. The drinks were fire. Exquisite may I say

    May 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Afrobeat and salsa vibes

    The enjoyable experiences at this incredible place. I love the energy and excitement people brought to this place. Btw I love the salsa part by Orlando dancer. You should never doubt to come here and party with all your friends and family. Playa vibes

    May 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best visit ever

    recently stayed at the Hyatt centric Hotel, and the experience was exceptional from start to finish. Upon arrival, the staff greeted me warmly, offering a seamless check-in process and a complimentary welcome drink. The lobby was beautifully decorated, with a modern yet cozy atmosphere that immediately set the tone for a relaxing stay. My room was spacious, spotless, and tastefully furnished, featuring a plush king-sized bed, a well-stocked minibar, and a stunning city view from the balcony. The bathroom was luxurious, with high-end toiletries and a rain shower that made every morning feel like a spa visit. The on-site restaurant served delicious meals throughout the day. I especially enjoyed the breakfast buffet, which offered a wide variety of fresh fruits, pastries, and hot dishes. The rooftop pool and bar were highlights — perfect for unwinding with a cocktail while watching the sunset. Every staff member I encountered was professional, friendly, and eager to help, making me feel truly valued as a guest. Whether you're visiting for business or leisure, the Evergreen Grand Hotel provides a peaceful, upscale escape with outstanding service. I wouldn’t hesitate to return and highly recommend it to anyone seeking comfort and quality.

    May 16, 2025
Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $32(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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