Resort Details
- ALESSIA ROOFTOP DAYCLUBAdults onlyAn exclusive environment perfect to soak-up the sun while savoring the DJ vibes any day, or for unforgettable bachelorette parties, and celebrations. Enjoy the infinity pool, swim-up bar, daybeds and private cabanas. This adults-only restaurant atop our sprawling rooftop playscape serves up delicious snacks, meals, and crafted cocktails.
- UMI ROOFTOP + TOKYO KITCHENUMI Rooftop Restaurant a new gastronomic proposal of Thompson Playa del Carmen, offers dishes inspired by Asian cuisine with a Contemporary Tokyo Izakaya kitchen concept, lead by the Chef Osamu from Japan in an exclusive setting with the best view of Playa del Carmen and the Caribbean. The decoration and the atmosphere will immerse you in an authentic experience of Japanese culture with an always festive environment, DJ and live music making UMI a unique place and a must-visit in Playa del Carmen.
- Air conditioning†
- Elevators†
- Housekeeping†
- Parking†
- Room service†
- Wi-Fi†
† Fees may apply
- Pool †
- Shopping †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2310 reviews
-
Oct 31, 2025Luis: above and beyond!
As a Deaf person, Luis went above and beyond for our tequila tasting experience. Luis took the time to type out each history and add his own comments about each tequila rather than just giving us drinks and not sharing the history behind each drink. I really valued Luis here as he made me inclusive and not an outsider.
-
Oct 30, 2025
Amazing experience
Food and service were amazing, everyone was so attentive and nice, trying to help with everything. Foods possible in gluten free versions were amazing. 10/10 would recommend. All waiters were great especially Oscar and Ernesto.
-
Oct 25, 2025
Great location & staff
Hotel is such a fun vibe. The pool is beautiful and they include a bunch of events for free with the resort fee. All the staff are amazing and friendly but Luis is the best and the tequila tasting is so fun. The location is close enough to the beach that you don’t feel like you’re missing out and right in the heart of Quinta Avenida
-
Oct 25, 2025
Breakfast
Ernesto is professional and incredible with customer service. He made us feel right at home. Food was great. We’ll be back again.
-
Oct 23, 2025
Good value/time
Always a good time. Ernesto and Francisco were awesome, please find them. Javier was great also, but I didn’t see him. Will come back again.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $32(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.