Resort Details

Dining
OnSite Dining
  • ALESSIA ROOFTOP DAYCLUB
    Adults only
    An exclusive environment perfect to soak-up the sun while savoring the DJ vibes any day, or for unforgettable bachelorette parties, and celebrations. Enjoy the infinity pool, swim-up bar, daybeds and private cabanas. This adults-only restaurant atop our sprawling rooftop playscape serves up delicious snacks, meals, and crafted cocktails.
  • UMI ROOFTOP + TOKYO KITCHEN
    UMI Rooftop Restaurant a new gastronomic proposal of Thompson Playa del Carmen, offers dishes inspired by Asian cuisine with a Contemporary Tokyo Izakaya kitchen concept, lead by the Chef Osamu from Japan in an exclusive setting with the best view of Playa del Carmen and the Caribbean. The decoration and the atmosphere will immerse you in an authentic experience of Japanese culture with an always festive environment, DJ and live music making UMI a unique place and a must-visit in Playa del Carmen.
On-Site Amenities
  • Air conditioning†
  • Elevators†
  • Housekeeping†
  • Parking†
  • Room service†
  • Wi-Fi†

† Fees may apply

On-Site Recreation
  • Pool †
  • Shopping †

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2262 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxing fun with activities

    We had a great time at the resort. There is tequila tasting with javi and wine tasting with Eliza. We also took a guacamole class with Joza. It was a great experience!

    Sep 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Birthday party

    Mark,Ahmed Khairi, Abdelghani and George and the whole team did a great job. Everything was amazing and they were very helpful

    Aug 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A Great rooftop!

    Pilar gave us an excellent service. A super nice environment. Prices are affordable and pool is on point. Overall I Will definitely recommend this place.

    Aug 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Superb service

    The rooftop infinity pool and adjacent restaurant are amazing and the world class service of the staff is even better. Chuc, Pilav and supervisor Emiliano of the rooftop restaurant were all so friendly and caring and continually went out of their way to ensure we were constantly enjoying our time and family celebration. Couldn’t ask for a more pleasant and lovely experience. And the food was consistently excellent and delicious.

    Aug 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing view

    Excellent service , the food delicious and the view amazing !🤩 so recomendable , the facilities are nice and the people who work there are so kind

    Aug 25, 2025
Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $32(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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