Resort Details

Dining
OnSite Dining
  • ALESSIA ROOFTOP DAYCLUB
    Adults only
    An exclusive environment perfect to soak-up the sun while savoring the DJ vibes any day, or for unforgettable bachelorette parties, and celebrations. Enjoy the infinity pool, swim-up bar, daybeds and private cabanas. This adults-only restaurant atop our sprawling rooftop playscape serves up delicious snacks, meals, and crafted cocktails.
  • UMI ROOFTOP + TOKYO KITCHEN
    UMI Rooftop Restaurant a new gastronomic proposal of Thompson Playa del Carmen, offers dishes inspired by Asian cuisine with a Contemporary Tokyo Izakaya kitchen concept, lead by the Chef Osamu from Japan in an exclusive setting with the best view of Playa del Carmen and the Caribbean. The decoration and the atmosphere will immerse you in an authentic experience of Japanese culture with an always festive environment, DJ and live music making UMI a unique place and a must-visit in Playa del Carmen.
On-Site Amenities
  • Air conditioning†
  • Elevators†
  • Housekeeping†
  • Parking†
  • Room service†
  • Wi-Fi†

† Fees may apply

On-Site Recreation
  • Pool †
  • Shopping †

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2365 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The staff at this hotel is amazing. Especially Soroya at the front desk was very helpful. She went above and beyond.

    The staff at this hotel is amazing and very hospitable. Soroya at the front desk was fantastic with her recommendations

    Jan 16, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best service!

    Soraya is wonderful! She was so kind and helpful in every way!! We really enjoyed our stay!

    Jan 12, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing service

    Soraya is the best receptionist at the hotel. She’s so helpful and sweet. She consistently showed so much patience and courtesy to our group.

    Jan 12, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great servicd

    We loved our stay at beach house. Soraya helped plan out incredible places to eat while in town too. She was wonderful in helping enjoy our stay.

    Jan 11, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Hyatt ruined this hotel

    Terrible customer service. This hotel has unfortunately gone downhill. The previous hotel name was Thompson. They offered excellent customer service a 10. The Hyatt 3. Location is great and room was clean.

    Jan 07, 2026
Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $32(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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