What We Love
- Unlimited access to all the parks, where you can hike, swim, snorkel & explore all you want. Transportation included.
- Each Casa caters to a specific moment in your life - whether you have little kids or are empty nesters.
- Everything Flows® concierge service makes sure your stay is beyond magical.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- This resort offers free, shared airport transfers - running every 30 minutes.
- When booking tours, you'll need to make a reservation 24-hours in advance.
Resort Details
- BioVegan/Vegetarian restaurant.
- Cantina Los Faroles
Oaxaquena's speciality food.
- ChibaliFamily restaurant with international buffet.
- Fuego
Italo-mexican speciality food.
Restrictions apply - exclusively for Casa Fuego guests. Adults-only.
- HA' (additional cost)Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection - every element surpasses the expectations of the diner.
Ha' is not a part of the All-Inclusive plan. - La TrajineraSea and land flavors.
- Las CuevasBrazilian rodízio.
- Las PlayasSnack and grill.
- Mercado de la MercedTraditional Mexican buffet.
- Teatro del Rio
A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.
Reservations required. - Various Bars/Lounges- Lobby Bar
- Bar Pozas 1
- Bar Pozas 2
- Pool Bar
- Bar Fuego and Roof Top Bar Fuego - exclusively for Casa Fuego guests - Xin GaoAsian cuisine.
- XpiralThe Sunday Brunch now is located at Las Cuevas restaurant.
Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- Exercise gym
- Parking
- Tour/sightseeing desk
- Valet parking
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Fitness center on-siteDaily yoga lessons and functional training circuit.
- Kayaking
- PoolThis resort has 11 pools.
- Snorkeling †
- Spa †
- Teen programs
- Tennis court
- Water activities
- XoximilcoAccompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited
- Traditional Mexican dishes in a Mexican dinner on board.
- Not recommended for children under 12 due to late night schedule
- XavageAn electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.
- Lunch buffet and non-alcoholic beverages
- Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.
- Children under 5 are not allowed
- Xplor FuegoDare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.
- BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages
- Access to changing rooms and lockers
- XensesThe fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.
- Access to changing rooms and lockers
- Xel-ha
Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.
- Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic)
- Included: access to snorkeling gear, changing rooms, lockers & a towel
- Xcaret plus
Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!
- One Lunch buffet at select restaurants
- Xplor Park
Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition
- Lunch buffet, snacks and non-alcoholic beverages
- Access to changing rooms and lockers
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14377 reviews
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Jun 30, 2025Can't wait to come back!
Amazing resort! Great food, pools and drinks. We had a river view room and it was great. Our butler team of Janisse, Ivan and Christopher were great. Any tine we needed anything we messaged them and they were always quick to respond
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Jun 30, 2025Lost reservations and other hiccups with the hotel
My biggest complaint is that we had filled out our requests with guest services for restaurant reservations and park tickets ahead of our stay, but when we arrived they had no record of anything we had requested. And even more frustrating, the people at concierge were less interested in helping us find our reservations or book new ones, and more interested in selling a future stay or time share. I did finally speak to one person, that jumped on it and called guest services to find our requests, but it took many trips to concierge to find someone that would help. Also, I had booked 2 queen rooms directly with the hotel but when we arrived, they did not have 2 queen rooms. It worked fine for us to have one king room and one queen, but if our sleeping situation had been different, I don't know what they expected us to do. Our rooms were beautiful, with a private terrace. We were also not made aware that the weekend we booked, alcohol could not be served unless eating food at a restaurant. When paying for an all-inclusive but not able to drink, I thought we should be compensated in some way for the adult stays. We paid for something (unlimited drinks) that we were not able to get. They wouldn't even allow us to sit at the restaurant bar with an appetizer and order a drink, we had to have a table! Also, the mini bar - drinks and snacks, were supposed to be included with our stay. It was full when we arrived, but never refilled. We called 3 times to the front desk to have them refilled, always with the response that of course, we will be down right away, but no one ever showed. And one night they were having a wedding reception by the pool outside of our room. The party and blasting music went on until after midnight! I wouldn’t normally care, but this resort is advertised for families and I wanted the kids to enjoy a full day at the parks the next day, but they didn’t get any sleep! Some advice would be to take advantage of the parks, that's a large part of what you are paying for with this hotel. And book the cave restaurant, Brazilian steakhouse, ahead of time. It was amazing. But be sure to confirm all your reservations before you leave!
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Jun 30, 2025
A Stunning Escape with Unmatched Dining
Hotel Xcaret is truly exceptional! The food is the best I’ve ever had at any resort: fresh, and consistently delicious. Despite its size, the property never feels crowded. The grounds are stunning, and there’s no shortage of activities if you’re up for adventure, or peace and quiet if you’re not. The only area for improvement is the check-in and check-out process, which felt disorganized and out of step with the otherwise seamless experience. Still, an unforgettable stay overall. We can’t wait to be back!
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Jun 30, 2025
this app is very good
This application is very good, and according to the picture of the hotel, me and my friend are very happy, and the room is very nice, and very spacious This application is very satisfying compared to others, you must try this application which is very good and satisfying.
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Jun 29, 2025Disappointing
Where to start. This was quite a disappointing resort. I’ll start by saying I’ve probably stayed at 6 different resorts in Cancun and this was by far the most expensive and one we had highest hopes for and it was by far the biggest let down. The pick up at the airport was fine. After an hour and a half drive to the hotel we arrive to a long line and having to wait almost two hours just to check in. The staff did nothing to accommodate (provide alternative lines or even talk to guest to explain what’s going on). Then, we get to our rooms and there’s very low water pressure and the rooms are hot with no adjustable thermostat. The shower design is SIGNIFICANTLY defective. Three of our guests, including my 5 yr old son got a bloody foot and then the only time they come to speak with us (other than to sell their pictures) was to let us know they plan to charge $200 for blood on a sheet cause by their shower issue. Also, came back to the room to sleep and none of the lights turned off. We had to call twice and wait over an hour before anyone came to assist. Let’s move on to the restaurants. They have a main buffet restaurant that has great quality food. However, no kid options other than pizza (which was empty half the time). Also, on three occasions we waited over half an hour to be seated to eat lunch and breakfast. They say they offer room service. We called three days in a row and never once did anyone ever answer. The rooms were cleaned daily but no drinkable water was left in our room despite us leaving the jug outside our door to be refilled. Overall, it was a very disappointing experience. It feels like a big hotel who can’t handle what they say they’re trying to offer. The parks were fine but the lines everywhere were too long. We never even got to get in line for the zip lines because all day the wait was too long. It was pretty disappointing. Also, when trying to leave the park two buses passed before we finally had to get a taxi. One of the times the bus was too full. The other bus, the driver left with an empty bus when she decided her shift was over. Their one kids slide was closed the entire time we were there. The other slide was closed for day too. The wait staff was wonderful but the operational staff was sub par and not helpful at all. Which is especially disappointing because everywhere we went people seemed confused as to where to go or what was offered. We will not be returning and don’t think I could recommend it to anyone.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.