What We Love
- Unlimited access to all the parks, where you can hike, swim, snorkel & explore all you want. Transportation included.
- Each Casa caters to a specific moment in your life - whether you have little kids or are empty nesters.
- Everything Flows® concierge service makes sure your stay is beyond magical.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- This resort offers free, shared airport transfers - running every 30 minutes.
- When booking tours, you'll need to make a reservation 24-hours in advance.
Resort Details
- BioVegan/Vegetarian restaurant.
- Cantina Los Faroles
Oaxaquena's speciality food.
- ChibaliFamily restaurant with international buffet.
- Fuego
Italo-mexican speciality food.
Restrictions apply - exclusively for Casa Fuego guests. Adults-only.
- HA' (additional cost)Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection - every element surpasses the expectations of the diner.
Ha' is not a part of the All-Inclusive plan. - La TrajineraSea and land flavors.
- Las CuevasBrazilian rodízio.
- Las PlayasSnack and grill.
- Mercado de la MercedTraditional Mexican buffet.
- Teatro del Rio
A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.
Reservations required. - Various Bars/Lounges- Lobby Bar
- Bar Pozas 1
- Bar Pozas 2
- Pool Bar
- Bar Fuego and Roof Top Bar Fuego - exclusively for Casa Fuego guests - Xin GaoAsian cuisine.
- XpiralThe Sunday Brunch now is located at Las Cuevas restaurant.
Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- Exercise gym
- Parking
- Tour/sightseeing desk
- Valet parking
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Fitness center on-siteDaily yoga lessons and functional training circuit.
- Kayaking
- PoolThis resort has 11 pools.
- Snorkeling †
- Spa †
- Teen programs
- Tennis court
- Water activities
- XoximilcoAccompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited
- Traditional Mexican dishes in a Mexican dinner on board.
- Not recommended for children under 12 due to late night schedule
- XavageAn electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.
- Lunch buffet and non-alcoholic beverages
- Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.
- Children under 5 are not allowed
- Xplor FuegoDare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.
- BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages
- Access to changing rooms and lockers
- XensesThe fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.
- Access to changing rooms and lockers
- Xel-ha
Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.
- Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic)
- Included: access to snorkeling gear, changing rooms, lockers & a towel
- Xcaret plus
Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!
- One Lunch buffet at select restaurants
- Xplor Park
Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition
- Lunch buffet, snacks and non-alcoholic beverages
- Access to changing rooms and lockers
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14398 reviews
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Jul 02, 2025Very nice
Really like it, I really enjoy this trip i want come back here some day. Service makes me satisfied. All wonderful five stars for all
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Jul 01, 2025
what can i say just go and enjoy worry feel hoilday if you forget anything you will find it in your room 10 stars
this place is top class no need to worry if booking here all staff, rooms, and service are all very good food is the top arks food for all ages a travel to all park is ever 30mins the boat ride is class to xclart
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Jun 30, 2025
Can't wait to come back!
Amazing resort! Great food, pools and drinks. We had a river view room and it was great. Our butler team of Janisse, Ivan and Christopher were great. Any tine we needed anything we messaged them and they were always quick to respond
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Jun 30, 2025Lost reservations and other hiccups with the hotel
My biggest complaint is that we had filled out our requests with guest services for restaurant reservations and park tickets ahead of our stay, but when we arrived they had no record of anything we had requested. And even more frustrating, the people at concierge were less interested in helping us find our reservations or book new ones, and more interested in selling a future stay or time share. I did finally speak to one person, that jumped on it and called guest services to find our requests, but it took many trips to concierge to find someone that would help. Also, I had booked 2 queen rooms directly with the hotel but when we arrived, they did not have 2 queen rooms. It worked fine for us to have one king room and one queen, but if our sleeping situation had been different, I don't know what they expected us to do. Our rooms were beautiful, with a private terrace. We were also not made aware that the weekend we booked, alcohol could not be served unless eating food at a restaurant. When paying for an all-inclusive but not able to drink, I thought we should be compensated in some way for the adult stays. We paid for something (unlimited drinks) that we were not able to get. They wouldn't even allow us to sit at the restaurant bar with an appetizer and order a drink, we had to have a table! Also, the mini bar - drinks and snacks, were supposed to be included with our stay. It was full when we arrived, but never refilled. We called 3 times to the front desk to have them refilled, always with the response that of course, we will be down right away, but no one ever showed. And one night they were having a wedding reception by the pool outside of our room. The party and blasting music went on until after midnight! I wouldn’t normally care, but this resort is advertised for families and I wanted the kids to enjoy a full day at the parks the next day, but they didn’t get any sleep! Some advice would be to take advantage of the parks, that's a large part of what you are paying for with this hotel. And book the cave restaurant, Brazilian steakhouse, ahead of time. It was amazing. But be sure to confirm all your reservations before you leave!
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Jun 30, 2025
Best restaurant of our trip staying at Artistas (having access to Mexico side). Food was outstanding, and service was above and
We're staying at casa des artistas and crossed to the Mexico side to try the Fuego restaurant (included in the Artistas stay) at Lunch. The service was phenomenal: Levi, the server in charge of us, was super sweet and thoughtful, he gave good recommendations on what to order, and also brought in some special surprise dishes based on what we seemed to like, which was a fun surprise. Him and the receptionist offered to take pictures when we got special plates and all, which was also thoughtful. The restaurant was mainly empty during lunch, so it was nice to have this more intimate service. Me and my husband were positively surprised, and this was defo our favorite restaurant of the trip, considering we only tried Arte restaurants prior to this. The highlight dishes were: Calamari (buttermilk deep fried to perfection), Pulpo (grilled to perfection) and passion fruit ceviche. This was exactly the fine dining experience I was expecting from the numerous reviews of the hotel, which most of the restaurants do but not consistently, but this one was 10/10 across the board
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.