What We Love
- Unlimited access to all the parks, where you can hike, swim, snorkel & explore all you want. Transportation included.
- Each Casa caters to a specific moment in your life - whether you have little kids or are empty nesters.
- Everything Flows® concierge service makes sure your stay is beyond magical.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- This resort offers free, shared airport transfers - running every 30 minutes.
- When booking tours, you'll need to make a reservation 24-hours in advance.
Resort Details
- BioVegan/Vegetarian restaurant.
- Cantina Los Faroles
Oaxaquena's speciality food.
- ChibaliFamily restaurant with international buffet.
- Fuego
Italo-mexican speciality food.
Restrictions apply - exclusively for Casa Fuego guests. Adults-only.
- HA' (additional cost)Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection - every element surpasses the expectations of the diner.
Ha' is not a part of the All-Inclusive plan. - La TrajineraSea and land flavors.
- Las CuevasBrazilian rodízio.
- Las PlayasSnack and grill.
- Mercado de la MercedTraditional Mexican buffet.
- Teatro del Rio
A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.
Reservations required. - Various Bars/Lounges- Lobby Bar
- Bar Pozas 1
- Bar Pozas 2
- Pool Bar
- Bar Fuego and Roof Top Bar Fuego - exclusively for Casa Fuego guests - Xin GaoAsian cuisine.
- XpiralThe Sunday Brunch now is located at Las Cuevas restaurant.
Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- Exercise gym
- Parking
- Tour/sightseeing desk
- Valet parking
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Fitness center on-siteDaily yoga lessons and functional training circuit.
- Kayaking
- PoolThis resort has 11 pools.
- Snorkeling †
- Spa †
- Teen programs
- Tennis court
- Water activities
- XoximilcoAccompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited
- Traditional Mexican dishes in a Mexican dinner on board.
- Not recommended for children under 12 due to late night schedule
- XavageAn electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.
- Lunch buffet and non-alcoholic beverages
- Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.
- Children under 5 are not allowed
- Xplor FuegoDare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.
- BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages
- Access to changing rooms and lockers
- XensesThe fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.
- Access to changing rooms and lockers
- Xel-ha
Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.
- Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic)
- Included: access to snorkeling gear, changing rooms, lockers & a towel
- Xcaret plus
Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!
- One Lunch buffet at select restaurants
- Xplor Park
Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition
- Lunch buffet, snacks and non-alcoholic beverages
- Access to changing rooms and lockers
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14186 reviews
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May 11, 2025Beautiful Resort, but zero accommodation for wedding guests.
I give 2 stars because the location and resort itself was sooo beautiful! Otherwise, the rationale behind the 2 stars is as follows: We were invited to a family member’s wedding at this hotel. As much as we would have loved to stay at the same resort along with the majority of guests, for financial reasons we decided to opt for another resort 20 minutes away. We were required to pay the discounted rate for a wedding pass which was 80$ USD per person. This allow d us access from 4pm to 11pm. If we wanted to arrive earlier, we would have to pay the regular day pass from 9am-11pm, which was 160$ USD per person. We diligently paid the 80$ USD per person for the wedding pass. The evening was great… until the 11pm cut-off where they were very strict and started kicking us out. The rest of the guests were heading to the after-party, which we did not have access to. We then requested to purchase a night pass, that could allow us to stay just a few more extra hours to spend with family. We were told there was no such thing as a night pass and that if we wanted to stay past 11pm, we would be required to pay for one night’s stay at the hotel. We were about a dozen in the same boat who already had accommodations outside the resort, so we were not willing to pay a full night’s worth for just 2-3 extra hours. We were even willing to pay the equivalent of a day pass…. But NOPE! zero accommodation whatsoever. The fact that the wedding couple likely paid a substantial amount of money to hold their wedding here (likely 50k or more), and not be able to accommodate a few guests who were travelling from far and wide just to celebrate with the newly weds and family is just completely unacceptable and outrageous. I was legitimately harassed by one of the workers threatening me if I did not leave because I wasn’t allowed to use any of the facilities past 11pm. At this point, I was in the lobby just trying to say goodbye and have a final conversation with my family members. He was insistent that I leave or he’d be forced to charge a night. I even explained that I was waiting for my husband who went to use the restrooms and he would not even allow me to wait for him. I was so disgusted at this attitude towards guests.
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May 10, 2025Wedding night
Came to Xcaret for a family wedding. At the end of the night we were told to leave at 2300 because the wedding pass was done. We asked for an extension to stay for 2 more hours. They wanted to charge 2300 USD for 6 people. The wedding cost mortgage 50000$ north and they would not help to accommodate us that traveled all around the world for this event. Shame on the Xcaret management for zero felexibility and accommodation. What a way to end a night.
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May 10, 2025Fun for the week!
We had a lot of fun here this week! Our flight arrived so early… But we were able to check in at a reasonable time thanks to Jesus Azcorra! The buffet was really tasty and we enjoyed eating there. Lots of options, and very quality for a buffet. It was our favorite place to eat breakfast. The Asian restaurant, Xin Goa was our favorite meal of the stay! Excellent food and service from Pedro, our server. The cheesecake for dessert was my favorite of the stay. Transportation to and from the parks was a breeze. Just make sure to book what you need in advance!
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May 09, 2025
Truly Exceptional!
Hotel Xcaret Mexico is truly a ONE OF A KIND EXPERIENCE. We were blessed to stay at the ADULTS ONLY CASA FUEGO in an ocean front swim up room. The room itself was very spacious and tastefully decorated with a separate dressing and shower area…how we miss that rainfall shower!! Amenities included but were not limited to traditional Mexican snacks, fully stocked mini fridge, luxurious bathrobes, slippers, complimentary beach bag and reading material. Having the pool right outside our door facing the ocean was truly icing on the cake! What made our too brief stay PARTICULARLY SPECIAL was the EXCEPTIONAL BUTLER SERVICE we received from MAURICIO, CAROLINA and REBECA ❤️👏🏼. They went ABOVE AND BEYOND with their suggestions of restaurants, tours, activities and the Xcaret parks. They handled all of our requests such as restaurant reservations, arranging resort activities like kayaking, booking off resort XCARET TOURS (XICHEN ITZÁ) and complimentary shuttle service to ISLA COZUMEL, room service, ice and first aid assistance PROFESSIONALLY and EXPEDITIOUSLY. Our experience was only amazing because THEY ARE AMAZING and we cannot thank them enough!! Our POOLSIDE CONCIERGE, ANGEL truly was an angel! While we THOROUGHLY ENJOYED the mango smoothies, margaritas, coronas and lunch delivery while lazily lounging in the pool, it was his FRIENDLINESS and PROFESSIONALISM that we really appreciated and will ALWAYS REMEMBER! We visited XPLOR PARK for adventure and fun and IT DELIVERED! Zip lining, ATVing, cave river swimming and an underground expedition…it was EXACTLY AS ADVERTISED. We then hopped on the shuttle and headed to XCARET PARK for an AUTHENTIC MEXICAN DINNER and to watch the MEXICAN EXTRAVAGANZA…it was SPECTACULAR and a MUST SEE! Our only regret is that OUR STAY WASN’T LONG ENOUGH! I’ve travelled all over the world but I have never been sad to leave until our stay at HOTEL XCARET MEXICO…it was THE TRIP OF OUR DREAMS AND WE CAN’T WAIT TO RETURN!!
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May 09, 2025
Excellent Experience all around Xcaret Mexico Hotel we loved it!!!
This was our first trip to Xcaret Mexico Hotel the Best experience I've Ever Had and our Concierge Audrey Vera was Excellent. She had excellent service towards us fixed our schedules so that we could explore as much as we could the atmosphere us peaceful beautiful everything is clean the rooms are spectacular you get your money worth it!!! I highly recommend Xcaret Mexico Hotel
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.