What We Love

  • Unlimited access to all the parks, where you can hike, swim, snorkel & explore all you want. Transportation included.
  • Each Casa caters to a specific moment in your life - whether you have little kids or are empty nesters.
  • Everything Flows® concierge service makes sure your stay is beyond magical.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • This resort offers free, shared airport transfers - running every 30 minutes.
  • When booking tours, you'll need to make a reservation 24-hours in advance.

Hotel Xcaret Mexico is the 2023 Noble Beach Prize winner for Most Picture-Perfect Paradise! Immerse yourself in Mexican culture at Hotel Xcaret Mexico where the mystic jungle meets the Caribbean Sea. Relax as you sip a mezcal cocktail created especially for you at this all-inclusive resort. 

All-inclusive means a stress-free getaway: food, drinks and activities are included in the price of your vacay! When you want to take a break from relaxing, you can tap into your adventurous side with unlimited access to all the resort's parks. This palatial resort has stunning tropical flora and lots of amazing adventures all wrapped up in the warm culture of the Mexican Caribbean.

Woohoo! Book your beach vacay with CheapCaribbean and get MORE Perks at Hotel Xcaret Mexico. Enjoy perks like free extras, upgrades and discounts you’ll only receive by booking with CheapCaribbean. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

Location

beach
Cancun International Airport (CUN) : 40 miles

Property Information

Suites: 900

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Resort Details

Dining

International buffets and A la carte cuisines at this resort make this destination popular.
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Amenities

Wi-Fi, 24-hour front desk services and valet parking are just a few of the great amenities found here.
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Activities

Water sports, the fitness center, teen programs and more help create memorable opportunities.
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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory A minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 13060 reviews
  • 3.0 star tripadvisor rating
    Premium price but not a premium experience.

    breath-taking resort and the offering at the parks is excellent BUT be prepared for: long winded check in and checkout processes, having to wait and then identify your luggage items (suggesting that things could easily get lost) and long queues to obtain a table for breakfast and dinner. =================================================== We had high hopes before we arrived as our contact with the concierge and the spa was second to none. However, our original 4 night stay was booked through bookings. com and when we booked in Feb 24 for an early June 24 stay, we were sent a link by the Xcaret hotel via the booking. com message service in the app which turned out to be a scam. Barclaycard picked this up before there was any real damage but the hotel then advised us not to use any links sent via this service. When we received a second communication (again with a link) a few days before arrival, we promptly and directly contacted the hotel via the concierge team to advise that we would not be using the link (due to the earlier scam) but that we were happy to pay for the reservation over the phone in advance of arrival. The hotel then cancelled our booking. com reservation and even though it was well within their gift to honour the original booking and price, they chose not to because we hadn't followed the link! We were then forced to make a fresh booking ( to not disappoint our children) at a much higher rate. This left a really bad taste in our mouths if I'm honest and we came up against a brick wall with the Xcaret group reservations team. When we explained to the concierge, the response we got was essentially; oh well. at least you're still able to come and if you have to half the length of your stay to remain within the budget of the original booking then it gives you an excuse to visit the hotel again! Pretty incredulous response. We eventually booked through TUI as a trusted source for a 2 night 3 day stay at the most competitive rate we could find which was much higher than the original rate secured. We opted for a garden suite rather than our original Ocean View suite. On arrival we were greeted by small army of people hanging about with hand held devices. They are very polite but to be honest they add nothing . They just ask your name and welcome you. You still queue to check in which takes forever. It left us asking why they weren't actually checking people in to provide a great experience from the outset? The same went for checkout which was incredibly long winded as was the luggage transfer process. in the end we were scurried into a backroom behind reception to identify our luggage so please beware of this if you have valuable belongings. I would have very little confidence in the security of this process. We arrived in our suite which wasn't ready until 5:30pm. The advertised check in time is 3pm but there were many people waiting on their suites much later. We asked why this was such an issue to get to a room and the member of staff said that this is common practice and that it's 'from 3pm' she shrugged her shoulders like it wasn't a big deal at all. We actually missed a dinner reservation as we didn't have our luggage in time. The rooms are well appointed. and the terrace with hammock and small day bed was very nice but it was crawling with ants. We were located in o corner room but at basement level so not the nicest suite - pretty bottom of the rung if I'm honest. The bathroom layout doesn't provide any privacy so if you have a teenager like we do then this didn't really work. The surroundings hit you with force: incredibly beautiful! An absolute paradise and notwithstanding the frustrations that we had experienced, we immediately felt relaxed. We got our bearings pretty quickly. although part of the appeal is the meandering footways and ropeways. Just devine!. The riversides/ beach areas and pools are quite lovely and up to scratch for the premium tag. That's unfortunately where the praise stops. The Octopus slide (one of the main attractions for kids and our 6 year old) had been out of action for some time so customers should be notified of this fact; not least to manage expectations and avoid the tears! thank god we found the secret slides which helped. Long queues seem to be common and in the heat and humidity; this is no fun at all. We experienced this at breakfast ( la Mercado - 20- 30 min to be seated) / la Trajinera and at Los Cuevas (the worst wait of all - 1.5 hours!). At Le Mercado, when we complained, we were ushered in to breakfast very quickly but what abut the other customers who were sill waiting!! and in Los Cuevas - half the tables weren't filled, yet there was a significant number of people in the swealtering heat waiting outside for more than an hour. Put simply; the resort is just mismanaged. All the problems are totally and easily fixable but it felt like there was a problem at every turn. The serving staff are lovely and are trying their very best but you can tell that they are accustomed to complaints. They are walking on eggshells trying to please but know full well that processes are fundamentally flawed. To top it all off (and again this was not communicated to us beforehand or at check in) - we were unable to get an alcoholic drink during our stay unless we were seated and eating. This was due to the Mexican general election. Customers were not being told; they were just finding out that the mimosa they just ordered at the swim up bar was actually only an orange juice etc. We're not big drinkers but when you're on your holidays and you've paid such a premium you want to be able to order what you want, when you want it. This wasn't our experience and it simply wasn't an all inclusive as a consequence. To provide some balance, I would mention that the selfie stations at the resort and the parks are great fun and if you're willing to pay for the package then it a great addition to your photo memories. The parks are truly amazing and full of once in a lifetime experiences. We availed of Xcaret park; Xsenses and Xplor which were all incredible experiences. take the boat to the Xcaret park rather than the thatched bus. Quicker and a nicer experience. You can find the boat at the end of the walkway past the Chibali restaurant which is a nice spot for lunch and also has a candy store for the kids. The Muluk spa and the hydrotherapy area is stunning and the service here was the exception to the rule: incredible and pretty decent value! Our stay at hotel Xcaret was book ended by a far superior experience at the Palace Resorts. I would highly recommend the Moon Palace the Grand resort where the service was truly 5 star for a fraction of the price. My plea to the Hotel Xcaret management team is to take a long hard look at what you offer and how you offer this to your customers. Look to delight instead of providing a poor service and think about streamlining your processes / doing things differently to ensure that the customer is at the heart of everything you do. Maybe then you'll deserve to dine out on the quality of the surroundings. Unfortunately, we won't be returning to the hotel. There are far superior options. It's a real shame it didn't like up to expectations!

    Jun 11, 2024
  • 5.0 star tripadvisor rating
    The best hotel in the Rivera Maya

    It is a unique experience, I love the hotel services, the food, the attention, everything. The concept of the hotel is Mexican. I love that everything they have is very traditional, made by Mexican artisans. I recommend it 100,% it is very familiar

    Jun 11, 2024
  • 5.0 star tripadvisor rating
    One of the best hotels!

    Rogelio in La Playa restaurant was amazing, he made our night. Funny, affable and delightful. Our reservation was late, but he was energetic and engaging as if it was early in the morning. One of the best experiences we had the whole vacation. Amazing!!!

    Jun 09, 2024
  • 5.0 star tripadvisor rating
    Perfect!!!

    The hotel (Xcaret Mexico) it’s exceptional, very good service, food and entertainment. Shot out to the Kids Club (Ana and Lupita) for taking care of our little ones and keep them busy on our couple time off! The parks are included so it’s a must do!!!

    Jun 09, 2024
  • 2.0 star tripadvisor rating
    Frustrating experience

    This resort is beautiful, but the check in process was a nightmare. We had to wait until after the normal check in time because we had 2 rooms that we wanted close together, even though our travel agent requested this when she booked our stay. We received zero information about the resort or that we needed/how to make reservations at the restaurants. When we figured this out and tried to make reservations, the concierge was very rude and acted like we were stupid for not knowing we needed reservations. Also, the housekeeping was terrible every day. They would take towels, wash clothes, etc and not replace them. We had to call every day to request these linens. This was very annoying because we would have to wait to shower since we didn't have what we needed. We also had to ask for the water to be replenished on more than one occasion. The food at the parks is terrible as well. The parks and hotel restaurants would ask if you had an allergy, but didn't have many options to accommodate the allergy (I.e. gluten). Such a frustrating experience, especially with how pricey this resort is.

    Jun 08, 2024